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MMP Consultancy are currently recruiting for a Roofer to join a social housing contractor paying £19.29 per hour CIS with a company van and fuel card supplied. This role will be working within the responsive repairs team and will be covering the Skelmersdale area.

Working Hours Mon-Fri 8am-17:00pm with a half hour break.

Job details:

Key Accountabilities will include:

• Undertake repair/renewal roofing works
• Communicate effectively with the scheduler, residents and line manager
• Work safely and in compliance with Health & Safety and safeguarding requirements
• Remain up-to-date with technical and legal requirements of skill area
• Work in partnership with other operatives to complete repairs when required
• Complete work sheets detailing work undertaken and materials used after each job undertaken, via a PDA

Hold a trade qualification in Roofing

A basic DBS check will need to be carried out if successful and a UKATA OR IATP Asbestos Awareness course will be required.

I am currently recruiting for a Plumber to join a Social Housing contractor based in Skelmersdale on a temporary basis paying £19.29 per hour CIS. A standard DBS Check will need to be carried out if successful.

The successful Plumber will be required too:

• Complete plumbing repairs and maintenance within occupied and void properties as well as associated works
• Be customer focused
• Have a plumbing qualification
• Have social housing experience

The Plumber Pay Rate:

• £19.29ph (CIS or umbrella rate)

Hours:

• 45 hours per week (Mon to Fri) 8am - 17:00pm with an half hour break

The Plumber will be supplied with:

• A van
• Fuel card
• PDA System

Key Responsibilities:

* Data Entry and Management: The primary task is to enter large volumes of safety-related data into specialised software systems. This includes information from fire risk assessments, structural surveys, compliance, and other safety documents. The role requires a strong focus on accuracy, organisation, and efficiency, particularly under tight deadlines.
* Document Review: The officer will review complex documents, such as fire risk assessments and structural surveys, to extract and verify critical information. Attention to detail and a systematic approach to document review are essential.
* Collaboration and Information Gathering: The role involves working closely with other departments and specialists to gather necessary information and verify data. Effective communication and collaboration with colleagues across different areas of expertise are important.
* Time Management and Efficiency: The officer is expected to manage their time effectively, prioritise tasks, and meet tight deadlines while maintaining high levels of accuracy in their work.
* Regulatory Knowledge: While not essential, understanding the Building Safety Act and experience with fire safety, structural assessments, or compliance in general is desirable. This knowledge will help the officer better understand the context of the data they are managing.

Ideal Candidate:

* Proficient in data entry and management, with experience using specialised software and Excel.
* Strong organisational skills, capable of handling large datasets efficiently and accurately.
* Able to review and extract information from complex documents systematically.
* A good communicator who can collaborate with various departments and experts.
* Ability to work quickly under pressure while maintaining accuracy and attention to detail.
* Knowledge of the Building Safety Act and related safety assessments is a plus.

MMP Consultancy are looking to recruit Support Workers for a Charity in East London on a temporary basis.

Locations:
- Newham
- Hackney

Key Responsibilities:

- Hold a caseload of key clients and conduct regular key working sessions resulting in agreed support plans that are outcome focussed, SMART and demonstrate progress
- Produce comprehensive and high quality risk assessment and risk management plans on an ongoing basis
- Identify, report and follow up any safeguarding concerns
- Promote activities that support recovery including social activities, exercise, healthy eating and participation in mutual aid groups
- Support clients to identify housing options and tackle obstacles preventing them from moving on to settled accommodation
- Work in collaboration with key partner agencies by being responsive to requests, giving regular client updates and participating in multi-agency working
- Work with clients to identify activities that they would like to take part in to prepare them for independence and move through, and assist them to access such activities
- Take part in running activities or small groups in response to identified client needs or as part of a project wide programme of group work
- Support clients that are ready to move into work, education or training by assisting them to access suitable courses or placements

Key Experience:

- Experience of working with vulnerable adults with complex support needs (including substances use, offending, mental ill health, complex housing issues and/ or any other support needs)
- Working knowledge of being able to support clients into supported accommodation, the private rented sector or other move-on options
- Demonstrable understanding of Housing and other related legislation
- Experience of working with clients who may experience multiple disadvantages and as a result have been rough sleeping and/or homelessness
- Experience of effectively working with partner agencies and developing contacts and networks across a wide range of local services; to enable effective signposting
- An understanding of the principles of assessment and risk, planned support, key working, goal setting, and advocacy with vulnerable people
- Sensitivity and flexibility to find ways to work with clients who may be reluctant and have a low level of engagement with services
- The ability to respond calmly to crisis and deal promptly, effectively, safely and creatively to complex and challenging situations
- A level of numeracy, literacy and comprehension to input data and the ability to use emails, common computer packages and databases

MMP Consultancy are looking to recruit a Complaints Team Leader to join an excellent Housing Association in South London on a temporary basis.

Key Responsibilities:

* Provide support and guidance to the individuals in the team on complaint handling and policies
* Drive and motivate the team to success in achieving their goals and objectives
* Regularly review performance and development needs with the team members
* Monitor team performance for quality and productivity
* Constantly review resources and capabilities within the team to ensure workloads are being managed effectively
* Escalation point for your team, speaking to customers, taking complaints over if needed or stepping in to provide guidance and support when needed
* Holding regular learning and training sessions to ensure a high level of knowledge and development is maintained in the team.
* Able to provide reporting and performance information whenever needed for the team
* Working collaboratively with other team leaders, sharing best practice and knowledge
* Drive excellent relations with contractors, service area leads and managers.
* Provide weekly communication to the team on organisational and department news
* Attend weekly management meetings to update on performance and challenges
* Identify potential risks and opportunities and feedback though line management

Key Experience:
* A good leader of people, able to bring your team with you to achieve goals and targets
* Able to build relationships with customers and staff, showing a strong focus on putting customer experience first
* Strong at planning and organising to ensure priorities are kept and deadlines delivered
* Customer focused and passionate about delivering a great complaints service
* Experience of leading a team
* Demonstrable experience of complaint handling and working in a complaint environment (preferably in housing)
* Excellent communication skills both written and verbal
* Excellent knowledge of the Housing Ombudsman Complaint Handling Code

MMP Consultancy currently have an opportunity for a Property Surveyor to join a local authority in Westminster. My client is offering a 6-9 month interim contract which may get extended.

This will be a interim position paying £300p/d.

Role Purpose:

• Work with the Area Repairs Manager (North West/South Central) to implement and develop effective systems to regularly inspect the external and communal parts of property, to identify any requirements for reactive repairs and cyclical maintenance, and to ensure the works required are carried out or programmed according to urgency and priority.
• Work in collaboration with colleagues across Housing services to ensure a joint approach to improve quality and customer satisfaction for residents.
• Support and manage a flexible approach to the deployment of resources within the Property Services Division to respond effectively to fluctuations in workload.
• Highlight key investment needs and considerations to the Property Planning and Assets Team so that works can be appropriately planned in major works programmes.
• Provide a high standard of technical support to the team. Manage the local delivery of the repairs term partnering contract to ensure compliance with contractual requirements. Work in collaboration and effectively with other teams within Housing services to deliver a seamless, holistic service to customers.
• Health and Safety - ensure that the Councils Policy for managing the health and safety of residents, staff and contractors is fully implemented and documented. Provide expert knowledge on health and safety law applicable to the construction industry.
• Provide strategic leadership within the Housing portfolio, contributing proactively to the collective leadership of the council, working collaboratively with Members, services, partners and stakeholders to deliver the council's objectives and priorities.
• Ensure that all repairs in residents' homes are carried out to a high standard and the service is delivered in accordance with the contract.
• Ensure that complaints are managed effectively and seek to resolve issues quickly. Ensure that defects which could give rise to claims of disrepair are resolved completely and fully documented.
• Ensure that claims are made and processed for the cost of all works which fall within the scope of the Council's insurance policy. Ensure that all members of the team are aware of the terms of the policy.
• Carry out post inspections of:
  • Building structure / furniture and fabric of the buildings
  • Resident in dwelling repairs (reactive and planned)
  • Communal areas o Estate and grounds
• Inspections will be completed on Site Audit Pro or approved equivalent with photos and detailed diagnostics of the visit. Orders will then be raised on the system, managed and booked with the resident. Site reports and details of inspections will be provided to the resident within 3 working days of visits to the home and stored on our central system.
• Manage and respond to requests for contract/cost variations each day, ensuring that any costs/changes are within Section20 limits (quantity, cost, scope) and where a request has to be rejected, giving an explanation and a required outcome, ensuring the response is made and recorded on Orchard within agreed SLA timeframe.
• Manage payment approvals for contractors, up to a limit of £1,500 (per job above the PPR) and selecting jobs for post inspection and ensuring that jobs selected loop into the post-inspection process.
• Manage cancellation requests received from the contractor, where request is refused provide full details of the reason for refusal.
• Undertake pre-inspections. Before carrying out the appointment the postholder will contact the resident to confirm they are able to keep it . Following the inspection, complete and upload a Site Audit Pro and upload to SharePoint, and update visit details on Orchard.
• Be responsible for proactively checking Orchard for orders raised that are insured perils. Ensuring claims are logged, monitored and progressed for the area e.g front door renewals.
• Maintain Section 20 paperwork and insurance claims for pre and post inspections

Title: Property Surveyor

Salary: £300p/d Umbrella

Location: Westminster, London

MMP Consultancy currently have an opportunity for a Damp and Mould Surveyor to join a housing association based out of Leicestershire paying £325-£350 P/Day Umbrella (D.O.E)

This will be a temporary position paying on a 6 -9-month interim contract with the option to be extended or to go temp to perm after this period.

The role will see you being based out of the Leicestershire office covering a patch between either Leicester- Nottingham or Leicester - Northampton,

The WFH Split is 1-day P/W in the office, 4 days P/W on inspections/at home.

The Role:

• To contribute to the successful delivery and completion of damp, mould and disrepair works within a new dedicated team within the Assets department.
• To carry out your role efficiently and effectively, ensure property inspections and works are delivered to a high standard, meeting our service standards whilst providing excellent customer experience and high levels of customer satisfaction.
• Carry out property inspections, diagnose damp, mould and disrepair causes, specify remediation and repairs, and manage works through to completion. Ensuring these works are delivered to a consistently

Job Purpose:

• To project manage damp, mould and disrepair works from inception through to completion including diagnosing, specifying; procuring and monitoring.
• Ensure effective solutions for managing and reducing the causes of damp and mould are identified, which will include building repairs, installing mechanical ventilation and humidity control systems, and by providing clear advice to residents to help them understand the causes of damp and mould and behaviours that will reduce humidity in their homes.
• Undertake contractor administration duties as required including reviewing Bills of Quantities, Schedules of Works, Specifications and all contract documentation, ensuring that these comply with the project brief and timescales, budget estimates, all relevant legislation, health and safety regulations and policies.
• To effectively manage contractors, carrying out and managing the quality inspection process of works, including pre-start scoping, work in progress quality inspections and post inspection sign-offs.
• Maintain CRM and systems recording progress of the works to ensure information is accurate and up to date, providing regular project updates to the senior management team.
• Certifying contractor valuations and claims within this role's delegated authority limits, including interim and final account payment.
• Work closely with our Resident Liaison Officer to ensure customers are informed of progress at all stages, the works offer excellent customer experience and high levels of customer satisfaction.
• Demonstrate VFM in the delivery of damp, mould and disrepair work projects, providing strong contract management and delivery of programmes maximising quality and value to budget.

Title: Damp & Mould Surveyor

Salary: £325-£350 P/Day Umbrella D.O.E Experience

Location: Leicestershire

MMP Consultancy is currently seeking an M&E Contract Surveyor to deliver a service within a local authority in West London. £400 per day LTD Inside IR35

Act as lead professional in all aspects of inspections, design and building contract procurement of works for the service and to provide expert professional and technical advice, guidance, training and support in all matters relating to cyclical maintenance of the stock in a customer focussed manner.

Looking for bias across Mechanical and Electrical areas of work in particular:

* Mechanical and electrical works, delivering both planned and reactive works.
* Lifts
* Door entry systems
* Alarm call systems
* Fire safety equipment
* Water testing
* Gas energy systems and appliances
* Communal heating & hot water systems
* Alternative green renewable energy solutions such as ground and air source heat pumps, solar panels

Key Duties:

* Covering planned maintenance, inspection and installation of equipment and services
* Pre-inspection / Post-inspection
* Project manager for cyclical maintenance and other improvement projects as assigned
* Work with Engineers in delivery of the works
* Delivering services in compliance with health and safety requirements Ensure compliance with legislative guidance.
* Has used the Compliance System - C365

Qualifications

Certification in Mechanical or Electrical w/ Legionella preferred.

Title: M&E Contract Surveyor
Client: Local Authority
Location: West / Northwest London
Salary: £400 per day Inside IR35
Contract: Rolling Contract

MMP Consultancy currently have an opportunity for a Building Surveyor to join a local authority based in Westminster.

My client are offering a day rate of £379.80p/d Umbrella.

Working location- Onsite/Office some Hybrid.

Behind Every Door is a Council initiative to get to know our tenants and buildings better. As part of the initiative, a Stock Condition Survey will start in May 2024 which means that surveyors (Savills) will be visiting properties to assess the condition of the property and what works need to be undertaken within each property and block. The Behind Every Door Surveyor will manage this process and also the repairs process (Axis Europe) that follows repairs identified by the surveys. 100% of sheltered tenants and 100% of tenants living in buildings registered with the Building Safety Regulator (13 high rise currently) will be visited and 30% of other properties as part of an archetype survey. All blocks and communal areas will be visited. Investment plans will then be drawn up based on the condition surveys. The responsibilities of the Behind Every Door Surveyors is as follows:

Instruct and manage the surveying and repairs contractors with the Behind Every Door lead

Manage inspections to be undertaken by the surveying contractor and responding to organisational needs

Manage the workload and output of both the surveying and repairs contractors

Manage contractor meetings of both the surveying contractor and the repairs contractor

Create monitoring and performance reports to monitor surveying and repairs performance

Assess works on completion and make payments to contractors

Undertake post inspections and manage the post inspection system, including visiting sites to inspect completed works, specifying or respecifying works as necessary, and identifying further works as required - Undertake visits with surveying contractor and undertaking joint surveys of homes, communal areas, and external aspects of blocks, including specifying works and delegating works to contractors

Undertake monthly reconciliations of activity and costs

Authorising payments to repairs contractor for responsive repairs

Respond to resident and contractor queries

Review feedback from resident satisfaction surveys and take corrective and preventive action

Undertake other tasks as requested by the Behind Every Door lead officer

What we are looking to achieve:

A high quality repairs service from our repairs contractor from repair report to post inspection and payment. Support for the Behind Every Door project.

Experience Required:

Experience of managing surveying and repairing contracts and contractors

Experience of managing contract meetings

Experience of managing repairs performance using KPI's and cost measures

Experience of undertaking repair post inspections and other surveying duties as necessary

Experience of responding to resident and contractor queries

Knowledge and experience (preferably) of the Building Safety Act 2022

Skills

Advanced user of MRI Housing (Orchard) with ability to operate the system proficiently including the manual input repairs, monitor progress to completion, manage Applications for Payment, set up and make payments to contactors through the system, or equivalent system

Ability to undertake detailed reconciliations of repairs activity and costs

Ability to take feedback and improve systems and performance

Good numerical, verbal and written communications skills

Qualifications

- RICS, CIOB, or equivalent building surveying qualifications or equivalent experience

Most important bit: Notes from the hiring manager: 'I need a Surveyor who is technically sound and can give me technical advice, experience of managing repairs contractors, working as part of a small team, needs to be able to post inspect and report back on the quality of repairs that have been done (therefore independent working), experience with Orchard, good record keeping, working with a manual repairs system i.e. spreadsheets. Someone who is flexible and doesn't mind taking on other work e.g. damp and mould programme alongside Behind Every Door work. '

Title: Building Surveyor

Salary: £379.80p/d Umbrella

Location: Westminster, London

MMP is working with one of their Housing Association Clients in Southend of Sea who are seeking for a new Property Surveyors to join the business with immediate effect. This role will be covering a patch between Waltham Forest, Epping & more local sites.

This will be a long-term Interim role paying £36 per hour.

Duties:
* To carry out pre-inspections, building and stock condition surveys to identify defects and future investment requirements, including the preparation of detailed reports, specifications and cost estimates where necessary to ensure the appropriate remedial works are undertaken.
* To ensure all planned, cyclical and responsive repair works are valid and appropriate, provide value for money and are completed within the allocated budget provision, ensuring contract administration good practice, timely processing of variations and all appropriate contract documentation and accurate keeping of records pertaining to work in progress.
* To undertake post inspections of completed works to ensure quality, compliance with the Schedule of Rates, value for money and statutory compliance. Ensuring compliance with contractual term and driving performance to achieve KPI's targets and expenditure within the designated budget provision.
* To assist the delivery of internal policies, procedures and agreements and look for ways in which to continuously improve the service to achieve value for money and increased resident satisfaction.
* To follow our clients Health and Safety policies and procedures to ensure, as far as is practicable, your own safety and that of others in the workplace. You may be required to undertake specific Health and Safety roles such as Fire Warden or First Aider as part of your duties
* To co-operate with the duty holder as required by current Asbestos Regulations including complying with the Asbestos Management Plan, reporting incidents, passing on information about the presence of asbestos, attending training, project managing surveys and abatement works. Including undertaking Asbestos management surveys and updating the Asbestos data base as necessary to maintain statutory compliance.

MMP is working with one of their Housing Association Clients in Southend of Sea who are seeking for a new Property Surveyors to join the business with immediate effect. This role will be covering a patch between Waltham Forest, Epping & more local sites.

This will be a long-term Interim role paying £36 per hour.

Duties:
* To carry out pre-inspections, building and stock condition surveys to identify defects and future investment requirements, including the preparation of detailed reports, specifications and cost estimates where necessary to ensure the appropriate remedial works are undertaken.
* To ensure all planned, cyclical and responsive repair works are valid and appropriate, provide value for money and are completed within the allocated budget provision, ensuring contract administration good practice, timely processing of variations and all appropriate contract documentation and accurate keeping of records pertaining to work in progress.
* To undertake post inspections of completed works to ensure quality, compliance with the Schedule of Rates, value for money and statutory compliance. Ensuring compliance with contractual term and driving performance to achieve KPI's targets and expenditure within the designated budget provision.
* To assist the delivery of internal policies, procedures and agreements and look for ways in which to continuously improve the service to achieve value for money and increased resident satisfaction.
* To follow our clients Health and Safety policies and procedures to ensure, as far as is practicable, your own safety and that of others in the workplace. You may be required to undertake specific Health and Safety roles such as Fire Warden or First Aider as part of your duties
* To co-operate with the duty holder as required by current Asbestos Regulations including complying with the Asbestos Management Plan, reporting incidents, passing on information about the presence of asbestos, attending training, project managing surveys and abatement works. Including undertaking Asbestos management surveys and updating the Asbestos data base as necessary to maintain statutory compliance.

MMP Consultancy are currently seeking an Aftersales Consultant for an interim contract with a Central London based housing association.

The role is interim. With a potential option of permanent.

Details:

Title: Aftersales Consultant
Salary: £26.37 per hour (Inside IR35)
Location: Central London
Contract: Interim - 6 months.

Key Duties:

* Hit weekly and monthly targets regarding equity loan &/or staircasing completions.
* Handle customer inquiries (by telephone, email, post) in a professional and supportive manner, displaying product knowledge.
* Read and interpret leases/equity mortgages and give effective advice to customers and other key internal and external stakeholders regarding all Staircasing/Equity Loans activities.
* Log all customer contacts, maintaining accurate records using the appropriate database and case management systems.
* Collate audit compliant application packs, carry out relevant checks on shared owners if cash sums are to be used, and follow anti-money laundering procedures.
* Carry out relevant checks and effectively manage all staircasing/equity loans caseloads and help to achieve or exceed the staircasing/equity loans targets.
* Ensure that all activities are progressed in accordance with staircasing/equity loans policies and procedures and money laundering regulations.
* Support customers during the staircasing/equity loans process by providing effective advice on the procedure and keeping the customer updated on the progress of their case.
* Provide effective advice and interpretation of leases/equity mortgages and home ownership issues to internal and external stakeholders.
* Prepare weekly reports on own staircasing/equity loans activities and progressions, ensuring performance standards are met and progress is charted, and procedures are complied with.
* Develop and keep up to date with technical product knowledge and relevant legislation.