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MMP Consultancy are working with a national Contractor to recruit a Resident Liaison Officer.

This will be covering postcodes across North and East London.

Please note, this position requires you to have access to your own vehicle and a Full UK's Drivers Licence.

We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of works programmes. Working closely with Contract Managers you will assist in resident consultation and involvement.

Responsibilities:
* Assisting in the management of resident consultation and involvement in planned works programmes, minimising disruption to residents whilst helping to ensure that the programme does not fall behind schedule and costs remain within budget
* Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management
* Contribution to community engagement plans and initiatives to counter joblessness and financial exclusion

Ideal Candidate:
* Present previous experience of working within Social Housing or Local Government in a Resident Liaison/Community Engagement capacity
* Experience of supporting planned works programmes
* Experience of handling challenging and complex situations
* An effective communicator at all levels, you will be able to work pro actively and independently to deliver on tight time scales

MMP Consultancy are seeking a Voids Project Manager on an interim contract, for a leading Local Authority in London. £300 per day (Inside ir35)

About the role

Title: Void Project Manager
Rate: £300 per day (Inside IR35)
Client: Local Authority
Location: North London
Contract: 3 months rolling

Key Duties:

- Delivery of void process, from inception to completion.
- Provide relevant and detailed reports / assessments on the property condition, cost and delivery.
- Liaise with internal and external contract teams / contractors.
- Liaise internally regarding best practice for fire safety and health and safety.
- Delivery of high quality data which can be used to prioritise workloads and report on progress and potential problems.

Qualifications - Preferred

* Building Studies / Construction

MMP Consultancy are working with a fantastic organisation to recruit a Resource Planner join them on a Temporary Basis.

This will be predominantly working remotely but will be required to attend monthly meetings.

As a Resource Planner, you'll be tasked with allocating appointment slots to arrange repairs to residents' properties and track the progress of our team of maintenance operatives to ensure these repairs are completed within their priority deadline.

Responsibilities:
* Contact all customers reminding them of the following day appointments
* Check the previous day's diary to ensure all jobs were completed and closed down
* Check operatives are attending appointments throughout the day
* Ensure all operatives are fully utilised with minimal travel time in order to maximise productivity
* Scheduling repairs and appointments
* Merging jobs
* Managing diaries
* Ordering material and raising jobs.

MMP Consultancy are currently seeking an experienced Project Manager to work an interim contract with a public sector housing organisation in Hertfordshire. £340 per day (Inside IR35).

Key Duties

* Ensure that all relevant goals in the project are met, be responsible for the successful procurement, planning, execution, monitoring, control and closure of a project or projects.
* Work closely with all partners and stakeholders such as Architects, Engineers, Surveyors, Service Providers / Contractors and Residents, and line managing the Clerk of Works allocated to this post.

Job Description

* Strong Project management experience
* Contract knowledge in particular TPC
* Building construction and refurbishment knowledge
* Good communicator
* Staff management

Role Details

Rate: £340 per day (Inside IR35)
Location: Hertfordshire
Expenses: Business related parking and mileage is paid.
Contract: Interim Contract

MMP Consultancy are working with a fantastic organisation to recruit a Finance Administrator in North London.

Responsibilities:
* Process invoices in a speedy and accurate manner
* Liaise with suppliers to ensure accounts are kept up to date and in an accurate manner
* Reconcile supplier statements
* Liaise with our internal customers to ensure all paperwork is in place to make payments within supplier payment terms
* Ensuring the data is input onto the Purchase and General Ledger accurately and on a timely basis, ensuring deadlines are met and service standards maintained.
* Payments are made promptly to suppliers (including using cheques, BACS and Online payment (CHAPS and Faster payment)).
* Errors are rectified and queries are dealt with.
* Any other Accounts Payable duties as requested by the line manager.
* Ensure that all departmental records and documents are filed and maintained
* Develop and manage an effective arching service

MMP Consultancy currently have an opportunity for a Disrepair Surveyor to join a local authority based in East Devon.

This will be an interim position paying £44.52 P/H Umbrella on a 3-6 Month contract.

The Role:

To provide the day-to-day repair service to tenants and maintain the Council's housing stock. To manage the day-to-day repair/void contracts and contractors to a high standard providing high quality repair services to the Council and tenant. To support the Senior Technical Officer and other technical staff in achieving the priorities and objectives of the Council.

Job Purpose:

• Dealing with the reactive and planned property maintenance requirements of the Council's dwellings within a prescribed budget and aligned to the contract, and to ensure compliance with the current Decent Homes Standard.
• Investigate repair requests, diagnose faults and complaints, commission repairs and supervise them through to completion. Carrying out pre and post inspections of repairs in line with the current contract requirements.
• Establish appropriate effective working relationships with the current contractor/s which support and grow the partnership.
• Provide a supportive technical duty surveyor function to the current contractor/s, and the contact centre team on a rota basis.
• Undertake the preparation of condition surveys to enable the implementation of the planned and cyclical maintenance programmes.
• To manage the quoted works and exclusion works elements of this contract to ensure value for money and accuracy of these works in line with the contract.
• Processing/managing claims for payment in line with specific Contract terms, set limits, Statutory Regulations, procurement rules and the councils Standing Orders.
• Monitoring contractors on site and reporting on performance issues while ensuring value for money.
• Survey properties to identify, log and deal with the presence of asbestos based materials.
• Manage disrepair cases within the organisation in their entirety to ensure a seamless delivery of service.
• Undertake feasibility reports for Disrepair claims, recognising what liabilities are under the council and what are under the tenant.
• Create specifications of work to rectify any defects or repairs.
• Managing works from specification through to post inspection
• Organised and proactive
• Able to manage their own calendar and caseload.

Title: Disrepair Surveyor

Salary: £44.52 P/H Umbrella

Location: East Devon

MMP Consultancy is currently recruiting an enthusiastic Customer Service Advisor to join a Housing Association based in North West London.

As a Customer Service Advisor, you will play a vital role in ensuring residents receive exceptional service and support. Your strong communication will be crucial in delivering a positive customer experience and maintaining high levels of resident satisfaction.

Responsibilities:
* Respond to inquiries, requests, and complaints in a timely and empathetic manner, aiming to resolve issues effectively and efficiently.
* Assist residents with housing-related matters, including rent payments, tenancy agreements, repairs, and maintenance requests.
* Deliver consistently high-quality customer service across all contact channels in accordance with the customer service standards.
* Take ownership of challenging messages and difficult conversations with customers, including helping to resolve complaints.
* Ensure customers experience a continuously improving service by listening to them and feeding back customer views.

Requirements:
* Experience of working in a customer service or contact centre environment.
* Commitment to making a positive difference to people by delivering great customer service.
* Ability to communicate clearly and build rapport with customers across a range of contact channels, including telephone, email, live chat and social media.
* Comfortable using standard Microsoft office packages and in-house systems. Confident learning and using new ICT systems.
* Ability to use the most appropriate style and method of communication with internal and external customers and stakeholders.
* Ability to prioritise competing commitments and work accurately and methodically under pressure.
* Experience of dealing with challenging behaviour whilst remaining solution focussed.
* Ability to make decisions based on sound judgement.
* Experience of complying with policies, procedures and guidelines.
* Ability to be flexible and adapt to a changing work environment.

MMP Consultancy are working with a fantastic organisation to recruit a Call Handler to join them on a Temporary Contract based in North London.

We are seeking enthusiastic individual who thrives in challenging atmospheres and can remain calm under pressure. You will be responsible for answering and redirecting calls. Ensuring all queries are dealt with in a time effective manner with excellent results.

Key Responsibilities:
* Receive and record telephone calls from a range of people and personnel
* Provide advice to clients as directed by protocols and policies
* Liaising with internal and external stakeholders in order to resolve all queries raised
* Updating the database to ensure all queries and resolutions are logged

Skills Required:
* Experience of working in a Call Handling or Customer Service based role
* Exceptional customer service skills
* A good attitude and willingness to learn
* Ability to remain calm under pressure and challenging atmosphere
* Excellent written and verbal communication skills.

MMP Consultancy currently have an opportunity for an Strategic Asset Manager to join a local authority based out of Bristol

This will be an Interim position for 3-4 Months paying £350-£400 P/Day Umbrella

The Role:

Responsible for the asset data collection strategy in terms of

• Stock condition information
• Building and structural information
• CAD drawings

The management of specific major or surveying projects on behalf of the Council, from inception to completion.

To supervise a team responsible for the commissioning and collection of asset data.

Own, develop, plan, monitor and control all aspects of the programme end to end, seeking best practice, ideas and innovation ensuring they are applied and to achieve objectives within defined schedules, costs and performance parameters.

Responsible for the commissioning a procurement strategy for Procurement Services to procure for consultants and building specialists, including developing the specification and contract docs

Managing the contracts for commissioned work, overseeing the work carried out ensuring that the quality and consistency of the works are to a high quality.

Job Purpose:

Achieve project objectives through the application of effective project management methodology by:

• Defining scope of projects/programmes.
• Setting up appropriate project structures,
• Identifying and securing resource requirements, ensuring quality control, reporting progress and accurate completion and recording of project data, administering contracts, preparing and completing stage reviews and lesson learned information, regular communication of progress between all stakeholders, continued effective consultation.

• Responsible for ensuring the delivery of the programme/project including ensuring we meet all necessary regulatory and legislative requirements.

• Maintain an up to date knowledge of changes in construction policy, legislation, innovation and best practice on all areas relevant to surveying and construction programmes, including Contract Requirements and Procurement Regulations etc.

• Develop and deliver the asset data collection strategy to ensure asset data meets the needs of the service

• Prepare and present reports to Senior Leaders and Elected members on proposals and findings for the data collection strategy

• Act as budget holder for programmes including: setting profiles, monitoring spend, accurately forecasting out-turns, life cycle costing, VFM, regularly reporting budget & expenditure to Line Manager.

• Ensure staff and contractor/ consultant performance is maintained to a high standard of delivery & customer/stakeholder satisfaction through the regular monitoring, of both team & individual targets. Identify & effectively manage any day-to-day performance issues.

Title: Strategic Asset Manager

Salary: £350-3400 P/Day Umbrella

Location: Bristol

Are you passionate about community-focused housing management? MMP Consultancy is partnering with a national Housing Association to recruit a dedicated Neighbourhood Response Officer on a temporary basis. As a Neighbourhood Officer, you will play a pivotal role in providing tailored housing management services to tenants, leaseholders, and residents within designated neighbourhoods, ensuring their needs are met while upholding tenancy and lease conditions.

This position will be covering East London. However, you will be required to travel across North London to meet the residents, depending on the requirements of the organisation.

Role Overview:
* Investigate breaches of tenancy, support more vulnerable customers and ensure that anti-social behaviour is addressed and prevented by working collaboratively with colleagues and external agencies.
* Deliver effective housing management services to tenants, leaseholders, and residents, ensuring their needs are met within designated neighbourhoods.
* Serve as the primary point of contact, offering assistance and resolving queries promptly.
* Work with local partners such as safer neighbourhood teams, the voluntary sector and youth services on neighbourhood safety and ASB issues
* Visit customers who may require additional support and assess whether they require on going tenancy support.
* Conduct evictions, and attend stay hearings, attend court to represent the organisation.
* Conduct scheduled visits to tenants and leaseholders, addressing service requests and clarifying tenancy and lease terms.
* Assist in preparing legal cases and documentation for First-Tier Tribunal (Property Chamber) proceedings when required.
* Ensure tenancies and leases are managed per agreements, addressing breaches according to policies.

Ideal Candidate:
* Prior experience as a Housing Officer or Neighbourhood Officer.
* Strong understanding of the social housing sector and relevant legislation.
* Current awareness of leasehold management and prevailing housing sector challenges.
* Full UK's Drivers Licence Preferred

MMP Consultancy is currently seeking an experienced Disrepair Surveyor to work on an interim contract with a public sector housing organisation in North London. £42 per hour (Damp and Mould Experience preferred).

Required to travel and attend site and office.

Key Duties

* Manage disrepair cases within the organisation in their entirety to ensure a seamless delivery of service.
* Undertake feasibility reports for Disrepair claims, recognising what liabilities are under the council and what are under the tenant.
* Create specifications of work to rectify any defects or repairs.
* Managing works from specification through to post inspection
* Organised and proactive
* Able to manage their own calendar and caseload.

Experience / Qualifications

* HNC, HND, BTEC HND or higher, in a building discipline, or over 5 years of hands-on experience in related repairs surveying/ construction from a trade background.
* Experience managing legal disrepair cases.
* Good understanding of damp and structural issues
* Social housing experience (not essential) -
* Largely office based.

Role Details

Rate: £42 per hour (Inside IR35)
Location: North London
Expenses: Business related parking and mileage is paid.
Contract: Rolling Interim

MMP Consultancy is currently seeking a Damp and Mould Surveyor for a Social Housing Organisation within South East London. Rate £45 per hour (Inside IR35).

Preferably be a qualified candidate however experience working specifically with Damp and Mould cases within social housing is essential.

Key Duties:

* Inspection of properties to specify repair/improvements in relation to damp and mould cases.
* Manage contractors' input in repairing and completing works.
* Carry out post-inspections and quality assurances.
* Check the accuracy of invoices submitted by contractors to maximise cost efficiency.
* Understanding technical terms and damp causes, from leaks to condensation. Rising damp, penetrating damp, cold bridging, and a good understanding.
* Manage tenant expectations and educate tenants on helpful ways of reducing dampness and mould in properties.

Experience

* Damp and Mould experience essential
* Repairs and Maintenance experience essential
* Working with tenants from social housing essential
* Protimeter and other relevant equipment experience
* Reporting skills will be helpful to track targets and compare data for key performance indications.

Job Details:

* £45 per hour - Inside IR35
* Business-related expenses

If you are interested, please send over a to-date CV with rate expectations. Further information will be provided once applied.