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A great opportunity has arisen for a Chargehand Cleaner (Commercial) to join a contractor based in Norwich on a temp to perm basis. The successful candidate will be available within short notice and have cleaning and supervisory experience. You must have a driving license as you will be supplied with a company van.

Pay Rate:
* £18.00p/h (umbrella rate)
* Possibly working occasional weekends

You will be required to:
* To supervise and work alongside the cleaning team maintaining all areas to an agreed standard.
* Complete quality performance monitoring and act where performance has dropped.
* Supporting your line manager by assisting with day-to-day planning and allocation of the available employees, equipment, and materials.
* Report any cleaning difficulties to Management Team.
* Deliver toolbox talks ensuring there is a good understanding of these by all staff.

Essential the candidate has:
* Previous supervisory experience in organising staff coverage across the service and return to work meetings and paperwork.
* Previous cleaning experience.
* Experience in the use of a wide range of cleaning equipment and materials.

I am currently recruiting for a Multi Trade Bricklayer to join a West of Essex based contractor on an ongoing basis. A Basic DBS Check will need to be carried out for the successful Operative. My client is looking for an experienced Multi Trade Bricklayer with experience in social housing.

Multi Trade Bricklayer required to:
* Fencing works.
* Paving/slabbing works
* Installing bollards
* Brickwork
* Epoxy resin repairs
* Tiling
* Minor roofing works
* Paths repair/replacements
* Rendering & tarmac repairs
* Be customer focused
* Have social housing experience

Pay Rate:
* £19.00p/h (umbrella rate)

Hours:
* 37.5 hours per week (Mon to Fri)

You will be supplied with:
* A van
* Fuel card
* PDA System

MMP Consultancy is currently recruiting an enthusiastic Customer Service Manager to join a National Social Housing Contractor based in North London.

Responsibilities:
* Ensuring that customer service delivery is continuously improved in ways that meet the needs of the customer as well as our clients.
* Implement and manage a robust customer feedback system to ensure continuous service improvement and contribute to improvement in customer feedback methodology.
* Develop systems and processes to enable customer enquiries to be dealt with at first point of contact wherever possible for planned works, responsive repairs and other property related services.
* Develop and maintain close working between the Contact Centre, internal teams and main contractors to enable an efficient, seamless service to be delivered to our customers.
* Liaising with all service areas to act as an intermediary for customers as and when required.
* Accept and case manage on behalf of Customer Service Advisors, difficult customer situations that have been escalated to them, ensuring the customers experience in dealing with us is positive.
* Implement and manage service standards for delivery.
* Provide control over quality and quantity of Contact Centre activities through regular monitoring and measurement including adherence to service standards and utilising resources in the most efficient manner.
* Ensure established policies and procedures are adhered to.
* Ensure that service delivery is continuously improved to meet the needs of the customer as well as our clients and business partners.

MMP Consultancy currently have an opportunity for a Building Surveyor to join a local authority based in North London.

This will be an interim position paying £41.90 P/Hour Umbrella on a 6-9 Month contract (36 hours per week) with the option to be extended.

Primary Job Function:

To deal with repair issue cases referred to them, diagnose the cause and arrange for works to be carried out. This will include the assessment of condensation cases and drafting reports for presentation tom the High Value Repair Panel

Role Duties:

* Carry out building inspections as necessary to diagnose the cause of building defects, raise work orders using National Housing Federation Schedule of Rates or specifications as appropriate.
* To prepare reports relating to condensation in compliance with the Condensation Protocol.
* To assist in the preparation of reports for senior managers, including those of a policy or strategic nature.
* To produce professional technical reports and present them to the High Value Repair Panel.
* To manage subsidence and structural failure cases in association with specialist external consultants.
* To assess alteration requests from tenants and leaseholders and complete paperwork in compliance with the process.
* To manage fire, flood or collision Insurance cases.
* To assist the Legal Disrepair and Diagnostics Manager in the development of policies and procedures relating tom the Repairs Service.

MMP Consultancy are currently seeking a Damp and Mould Surveyor for a Local Authority in Derbyshire on an interim basis paying £222/day.

Preferably be a qualified candidate who has experience of working specifically with Damp cases within social housing.

Key Duties:

* Inspection of properties to specify repair/improvements in relation to damp and mould cases.
* Carry out post inspections and quality assurances.
* Check accuracy of invoices submitted by contractors to maximise cost efficiency.
* Understanding of technical terms and causes of damp, from leaks to condensation.
* Manage tenant expectations and educate tenants on how to reduce damp and mould.

Experience

* Damp and Mould experience essential
* Repairs and Maintenance experience essential
* Working with tenants from social housing essential
* Good communication skills

Job Details:

* Daily Rate £222 per day - Inside IR35
* Business related expenses

MMP Consultancy are currently recruiting for a Neighbourhood Officer to join a fantastic Housing Association based in East London on a Temporary basis.

Main Responsibilities:
* Tenancy/lease management - Providing advice, managing requests, and acting where breaches of tenancy/lease conditions or changes in circumstances occur. This includes but not limited to death/succession; possession proceedings; squatting/abandonment
* ASB - Tackling and reducing the effects of anti-social behaviour, managing a caseload of anti-social behaviour cases to the point of closure or enforcement action. This includes case assessment; identifying solutions and acting; preparing cases for court action and representing the organisation at court and at evictions
* Gas - Carrying out the necessary actions to obtain access to a property to ensure that gas appliances are serviced annually.
* Tenancy audits /fraud - investigating unlawful subletting and taken the appropriate legal action
* Lettings - Taking ownership for all empty properties and subunits in a patch to minimise void periods.
* Ensure vulnerable residents are signposted to appropriate services and support to enable tenancy sustainment, providing basic advice on welfare benefits and support that is available
* Proactively seek residents' views to improve service delivery and customer satisfaction
* Support and promote the work of the community development team within the patch
* Actively promote, assist and encourage resident involvement attending relevant resident panels, walkabouts and meetings to address their issues of concern
* Investigate safeguarding concerns and refer to the Neighbourhood Operations Manger
* Engage with and involve residents in the management of their neighbourhood by carrying out regular estate inspections, identifying and resolving issues directly or in liaison with internal teams or other external agencies
* Deliver a programme of regular estate inspections
* Deal with service charge queries from tenants and leaseholders on the quality of services and service specifications
* Support the customer services team with technical advice to improve resolution at first point of contact
* Take responsibility to maintain the necessary written/electronic records and systems to ensure accurate and complete records, including those related to changes in circumstances, vulnerability, and end to end case management

Skills and Knowledge:
* Up to date knowledge of legislation and good practice relevant to leasehold & housing management
* Understanding of service charge apportionment methods and service charges
* Ability to interpret leases, complex information, and management agreements
* Able to travel efficiently across the stock and attend evening meetings
* Educated to A level standard or equivalent with a minimum 5 GCSE's including C in Maths and English (or qualified by experience)
* Highly developed interpersonal skills with approachability and flexibility
* Can manage own workload day-to-day, handling different projects simultaneously and working to conflicting deadlines
* Excellent communication skills with the ability to engage with different customers and at court when needed
* Developed relationship management or stakeholder engagement skills, with the ability to influence, engage and manage conflict to resolution
* Proven analytical and problem-solving skills
* Organised, planned and able to prioritise competing demands
* Well-developed IT skills including experience of Microsoft office and the ability to proficiently use computerised databases
* Able to meet targets and deadlines whilst working under pressure
* An ability and eagerness to learn and grasp new concepts quickly
* Proven experience in tenancy and leasehold management
* Experience of acting on breach of tenancy or lease conditions
* Demonstrable experience of delivering customer service excellence
* Experience of dealing with difficult customers, some of whom may be demanding, vulnerable or under stress

MMP Consultancy are looking for a Housing Support Officer to join a wonderful Housing Association in East London.

Key Responsibilities:

* Work as part of a team providing a high quality housing service that meets the needs of residents and is delivered in accordance with the Corporate Objectives and Team Plan.
* Provide routine administrative support to the Local Neighbourhood Centre including the opening and distribution of post, general photocopying and stationery management.
* Update and maintain the correspondence register and chase up any outstanding responses.
* Dealing with routine enquiries in a sensitive and efficient way including relaying to residents information held on the repairs system and other systems within the office.
* Taking accurate messages for other members of staff and forwarding them on via email in a timely manner. This would include forwarding on enquiries and messages to all staff.
* Support a more experienced officer on reception duties in order to gain knowledge and experience.
* Communicate and liaise regularly with tenants and leaseholders and their representatives associations.
* Support the Neighbourhood Housing Manager in monitoring activities and services including the production and or the analysis of data.
* Ensure that all allocated duties are carried out in compliance with our Health & Safety policy, Financial Regulations, Standing Orders and other procedures.
* Undertake project work specific to your areas of responsibility as and when required.
* To be responsible for the counter and reception area, ensuring that it is tidy and welcoming and that leaflets and available material are up to date and displayed.

Skills & Knowledge:

* Knowledge and understanding of the role of a Local Neighbourhood Housing Office
* Well developed communication skills both written and verbal to deal effectively and professionally with tenants, leaseholders, contractors, managers and staff.
* Well developed IT skills (including Work, Excel and Ideally Orchard)
* Ability to manage a number of complex tasks simultaneously
* Ability to follow and record complex procedures and processes accurately

MMP Consultancy is currently recruiting an enthusiastic Customer Service Manager to join a National Social Housing Contractor based in North London.

Responsibilities:
* Ensuring that customer service delivery is continuously improved in ways that meet the needs of the customer as well as our clients.
* Implement and manage a robust customer feedback system to ensure continuous service improvement and contribute to improvement in customer feedback methodology.
* Develop systems and processes to enable customer enquiries to be dealt with at first point of contact wherever possible for planned works, responsive repairs and other property related services.
* Develop and maintain close working between the Contact Centre, internal teams and main contractors to enable an efficient, seamless service to be delivered to our customers.
* Liaising with all service areas to act as an intermediary for customers as and when required.
* Accept and case manage on behalf of Customer Service Advisors, difficult customer situations that have been escalated to them, ensuring the customers experience in dealing with us is positive.
* Implement and manage service standards for delivery.
* Provide control over quality and quantity of Contact Centre activities through regular monitoring and measurement including adherence to service standards and utilising resources in the most efficient manner.
* Ensure established policies and procedures are adhered to.
* Ensure that service delivery is continuously improved to meet the needs of the customer as well as our clients and business partners.

I am currently recruiting for Multi Trader to join a social housing contractor on a temporary ongoing basis covering Crawley. A basic DBS Check will need to be carried out if successful.

Multi Trade Duties:
* Carry out carry out a range of multi-skilled carpentry, plumbing, tiling, wet trades, and plumbing works repairs and maintenance within social housing properties, voids and occupied.

The Successful Multi Trader will be required to:
* Ensure works are completed at a high standard within given time frames
* Carry out works allocated by appointments
* Have a valid UK Driving Licence

Pay Rate:
Temp - £20ph (CIS or Umbrella)

Hours:
* 45 hours per week (Mon to Fri) 8:00am - 17:00pm with a half hour break

You will be supplied with:
* A van
* Fuel card
* PDA System

A great opportunity has arisen for a Painter & Decorator to join a Social Housing contractor on a temporary basis covering Crawley. The successful candidate will be available within short notice, have a painting/decorating qualification, have social housing experience and must have a driving license as you will be supplied with a van and fuel card.

45 hours per week Mon - Fri with a half hour break

Pay Rate:
* £17.62 per hours (CIS or Umbrella rate)

Painter and decorator duties:
* Carry out carry out a range of Painting & Decorating related works within social housing properties, voids and occupied.

The Successful Painter and decorator will be required to:
* Ensure works are completed at a high standard within given time frames
* Carry out works allocated by appointments
* Have a valid UK Driving Licence
* Have or be happy to complete an asbestos awareness certificate

If successful a basic dbs check will be carried out.

MMP Consultancy are looking to recruit to an Executive PA join a fantastic Local Authority Association based in Hemel Hempstead on a temporary hybrid contract.

Duties:

* Proven experience working in a matrix organisation supporting a number of directors or senior managers
* Proficient MS Office skills in Word, Excel and PowerPoint
* Ability to multitask and be a self starter who can work with minimal supervision
* Well organised and able to work in a dynamic fast pace environment
* Public sector experience desirable but not essential
* Experience with diary management using Outlook
* Able to take notes in meetings with accuracy and attention to detail
* Supporting 2 Strategic Directors with their diary management, arranging meetings, preparing reports and presentations and also note taking.

Title: Executive PA
Location: Hemel Hempstead

MMP Consultancy are looking to recruit to an Homelessness Officer join a fantastic Local Authority Association based in Surrey on a temporary hybrid contract.

To provide comprehensive housing advice to the public to prevent homelessness where possible, enable customers to make informed decisions based on an understanding of the options available to them and to maximise the use of good quality housing across all tenures.

This will be a temporary role paying £30.00 an hour.

Duties:

* Provide, as a member of the Housing Options Team, a comprehensive housing options service to the public, including retaining their current accommodation, obtaining alternative accommodation, debt counselling, mortgage advice, welfare benefits and income maximisation advice, advice on landlord and tenant disputes and generally wherever possible to assist individuals to secure accommodation suitable for their needs, within the council's current homeless prevention agenda and financial and policy constraints.
* Offer free, confidential and impartial information and advice to the public about their housing rights and obligations under legislation and Council policy either in the Town Hall or alternative locations as appropriate.
* Provide advice about the provisions of Part VI and Part VII of the Housing Act 1996, Homelessness
* Act 2002, Homelessness Reduction Act 2017 and Localism Act 2011.
* Investigate the circumstances of people presenting to the Council as homeless and to determine, in accordance with current legislation, case law and the Code of Guidance issued to local authorities by the Department of Communities and Local Government, what duties the Council has towards them and to issue legal and robust notification plans and decision letters accordingly.
* Arrange for homeless applicants to be placed in temporary accommodation where a duty to do so has been triggered in accordance with current legislation and procedures.
* Ensure the most effective use is made of temporary accommodation, especially in relation to the cost to the Council of providing it and to the needs of the applicant.
* Refer homeless applicants to other Local Authorities where appropriate.
* Arrange for the storage of furniture and belongings of homeless applicants, where the Council has a duty to assist them with this, in accordance with current procedures.
* Write up detailed case notes, reports and housing plans, ensure that up-to-date file notes and other records, including computerised records are maintained, conduct correspondence and deal with telephone enquiries as appropriate.

Skills & Abilities

* Able to work on own initiative
* Able to prioritise workloads and meet deadlines
* Excellent communication skills at all levels
* Developed negotiating skills
* Good written and oral communications skills
* Be confident and competent with standard IT packages
* Proven decision making skills
* Good numeracy skills
* Detailed and extensive knowledge of the current legislation and duties owed to persons by the
* Council under Parts VI and VII of the Housing Act 1996, Homelessness Act 2002, Homelessness
* Reduction Act 2017, Localism Act 2011 and its application.
* Detailed and extensive knowledge of the current Code of Guidance for Local Authorities, Relevant Case Law and its application.

Title: Homelessness Officer
Location: Crawley