Resident Liaison Officer

MMP Consultancy are looking to recruit a Resident Liaison Officer in Merton. This will be on a temporary ongoing role.

Pay Rate: £25.38 Per Hour


Responsibilities:

• Effectively liaise between residents and contractors to ensure that resident requirements are met and any issues are promptly and suitably addressed.
• Providing support to any vulnerable residents, you will work with carers and other relevant advocates to ensure that specific needs are taken account of and any issues are resolved to the customer's satisfaction.
• Build and maintain mutually beneficial relationships, facilitate communications and coordinate activities to streamline operations, public communications, incident response and conflict resolution.
• Deliver effective resident consultation and engagement, providing assurances at all levels that our buildings are compliant to all legislative requirements.
• Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management

Skills & Experience Required:

• Previous experience of working as a Resident Liaison Officer or Coordinator
• Excellent written and interpersonal skills
• Proven experience of delivering excellent customer care
• Experience of handling challenging and complex situations
• An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales

MMP Consultancy are looking to recruit a Contracts Officer working with a Local Authority in North West London.

Duties:

• To support and co-ordinate the Property Services teams, ensuring that all aspects of the service are delivered within target and compliance with the statutory and regulatory obligations of the Client.
• To provide high levels of technical administrative support, ensuring robust systems are developed and maintained to deliver all aspects of work with information readily available to relevant staff.
• Ensure that a comprehensive and high-quality administrative function is provided to support the Property Services Team, which is effectively and efficiently provided with flexibility to ensure continuity of service delivery.
• Support the maintenance of asset management data and customer/stakeholder engagement for the effective delivery of the investment, repairs, servicing and cyclical programmes.
• Ensure that comprehensive records are maintained and retained to support the monitoring of performance and expenditure.
• Manage all documentation and preparations required to take legal actions to enforce tenancy and leasehold agreements for all Property Services issues including gas forced entries and planned works.
• Manage the entire forced entry process in line with housing and leasehold legislation.
• To work in conjunction with the managers to ensure the work of the Property Services team is carried out in an effective, efficient and economical way, reflecting the requirements of the performance standards to provide best value outcomes to its customers and other stakeholders.
• Manage and monitor the performance and quality of processes and the outputs and outcomes of the Property Services Team and its contractors and consultants, providing regular reports upon the findings.

MMP Consultancy is looking to recruit a Neighbourhood Manager to join a housing provider based in Hampshire.

Pay: £39.41 Umbrella

As a Neighbourhood Manager, you will be responsible for manage a comprehensive, proactive and pragmatic Housing and Neighbourhood Management Service to customers. To be accessible to customers and colleagues in delivering the service and adaptable where required to react to challenging situations. To lead members of the Neighbourhood Team to deliver the landlord strategy and to deliver an efficient, effective and customer focussed neighbourhood and maintenance management service.

Responsibilities:

• Positively promote and ensure that the landlord strategy of a safety first and rent first culture is delivered.
• Understand and increase customer satisfaction with neighbourhoods and promote improvements through empowering the Neighbourhood team to deliver innovative solutions.
• Deliver easily accessible, good and safe landlord services
• Audit and review Housing KPIs and compliance.
• Lead the Housing team using emotional intelligence to get the best from each individual member.
• Develop and nurture relationships with external and partner agencies, stakeholders and statutory bodies.
• Investigate and respond to complaints relating to service failures using a 'lessons learnt' approach.
• Lead on operational housing and tenancy management delivery.
• Lead and develop a risk-based approach to Neighbourhood Inspections.
• Embedding a culture and awareness of safeguarding concerns and accurate and timely reporting.
• Supporting and directing housing teams to manage complex and challenging cases.

Skills:

• Educated to degree level or extensive experience in housing, management or transferrable skills.
• Highly developed communication skills.
• Experience of challenging and emotive situations and applying empathy.
• Knowledge and experience of the housing sector.
• Problem solving skills, working under pressure, balancing competing priorities, and being innovative.
• The ability to motivate individuals and teams.
• Ability to collate relevant information and present through the appropriate channels.

MMP Consultancy are looking for an experienced Procurement Officer to work for a Housing Provider in North London on a Permanent basis.

The purpose of procurement is to obtain competitive prices for supplies, delivering the most value for money for the organisation throughout the procurement lifecycle. This must be done within the applicable legislative framework.
A Procurement Officer is a central part of the procurement department, and you'll liaise with key stakeholders to ensure Procurement requirements are understood and comply with internal governance and procurement policies.

Responsibilities:

• Establish and maintain strong relationships with stakeholders to support delivery of Procurement objectives
• Identify and document risks, issues and opportunities.
• Lead assigned sourcing initiatives, which vary in terms of scope and scale.
• Build relationships with key suppliers.
• Adhere to the corporate standards and applicable legislative frameworks, including using the defined sourcing tools and processes in delivery of sourcing initiatives.
• Promote compliance with business processes.
• Support organisation in the preparation and publication of applicable notices (as per Procurement Act 2023) and other applicable legislation.
• Manage procurement systems, as required.

Essential skills:

• Strong communication and interpersonal skills.
• Strong organisational skills
• An appreciation of Procurement Processes and challenges
• Ability to work as part of a team and on own initiative.
• Ability to prioritise a varied workload and work under pressure to meet deadlines while maintaining a high level of accuracy.
• Project Management and problem solving skills.
• Good user-level knowledge of MS Office programmes, particularly Excel and Word

MMP Consultancy are working with a fantastic organisation to recruit Neighbourhood Officer to join them on a temporary basis, based in Kent.

Key Responsibilities:

• Manage tenancies across all tenures to provide excellent tailored services that sustain tenancies and make best use of our homes.
• Tailor new customers relationships according to need, maintaining the most appropriate ongoing contact with customers to enable them to understand and fulfil the expectations of their tenancy agreement.
• Make the best use of our homes by supporting customers to be in the right home whether through use of registers, mutual exchanges, transfers, decants and under-occupation.
• Help customers to understand their responsibilities as tenants and how to sustain their tenancy.
• Build safe communities with proactive and consistent service delivery to reduce and respond to reports of anti-social behaviour, hate crime, domestic abuse, safeguarding and other tenancy breaches.
• Undertake appropriate activities to prepare cases for legal action and deliver successful outcomes on legal cases for the organisation.
• Manage environments where we have homes and identify new opportunities to improve estate and scheme conditions to create places where people want to live.
• Provide technical and professional housing/tenancy management advice.
• Effectively audit homes to identify and prevent tenancy fraud.
• Promote and signpost tenants to opportunities for training and employment to meet their aspirations and maximise their income in support of our Income Protection and Financial Well Being strategies.
• Build and maintain partnerships with internal and external customer, statutory agencies and referral-based services to support excellent local area delivery.
• Continuously support the development and use of ICT to provide an efficient, modern and responsive service to customers.

Job Title: Mechanical and Electrical Manager
Salary: £50,000
Location: East London (Hybrid)

MMP Consultancy is currently looking for a new Mechanical and Electrical Manager to join their team, this would be a permanent opportunity paying £50,000 Benefits

Job purpose
This key role will help ensure the Group continues to meet its obligations for mechanical and electrical standards as part of its building safety obligations and keep residents safe.

Reporting to the Planned and Cyclical Programme Manager, develop and deliver mechanical and electrical works programmes as part of the Group 5 Year Investment Plan.

To manage procurement, contract management and delivery of all mechanical and electrical programmes as required, either through direct management of contractors or through specialist consultants

As part of delivery of works, ensure all building safety compliance, statutory and regulatory obligations are picked up and addressed.
Mechanical and Electrical Manager
Planned and Cyclical Programme Manager

To ensure the Group's asset management and compliance databases in relation to mechanical and electrical programmes are maintained and ad hoc property surveys are undertaken and recorded.

To manage all mechanical and electrical servicing and inspection programmes and follow-up works, ensuring effective contract management and administration, quality assurance of both works and certification including a sample check and post-inspection programme.

To manage all mechanical and electrical contractors and contracts ensuring best practice in contract management and a clear procurement strategy in place going forward.

To provide advice and assistance to the Head of Property and or Property Managers on mechanical and electrical matters as may arise from cyclical or responsive maintenance works.

To work as part of the Property and Places Team to ensure the service provides a high-quality property management service that meets all statutory and regulatory obligations and achieves high levels of resident satisfaction.

To prepare reports, programme and cash-flow forecasts for internal meetings, and work with the Planned and Cyclical Manager to support the preparation of reports for Board Committees and Board commensurate with the duties and responsibilities of the role.

To be an ambassador for The Group and demonstrate the values of the organisation both internally and to external stakeholders.

Staff Management
None

Work as part of the Planned and Cyclical Team to help set and manage budgets for the planned and cyclical programmes whilst at all times ensuring value for money for the Group.

Prepare, maintain and present any regular financial reporting e.g. programme trackers to management team meetings as required.
General - Line Managers

Staff benefits:
We offer a range of staff benefits as part of our employment package:
*25 days holiday entitlement pa plus public holidays
*Contributory pension scheme through Scottish Widows
*Free membership and use of our gyms and wellness facilities
*Casual car allowance for certain posts where applicable
*Wellbeing initiatives for staff
*Health Cash Plan (being finalised)
*Professional development and training opportunities