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MMP Consultancy are working with a fantastic organisation to recruit a Repairs Administrator to join them on a Permanent Basis in Hertfordshire.

We are seeking a proactive and highly organised Scheduling Assistant. In this role, you will take ownership of allocated accounts, managing the end-to-end process from scheduling and rebooking appointments to overseeing invoicing. You will be a key point of contact for engineers, management, and clients, ensuring seamless communication and efficient operations. This position requires exceptional organisational skills, attention to detail, and the ability to work under pressure in a fast-paced environment.

Responsibilities:

• Take full ownership of allocated accounts, ensuring all jobs are managed effectively from initiation to invoicing.
• Track progress across all stages of the process, ensuring accurate and timely updates.
• Schedule and rebook appointments as needed, ensuring alignment with engineers' availability and client requirements.
• Coordinate with engineers to ensure timely job completions.
• Maintain accurate diary management for engineers and higher management.
• Keep clients' systems updated with the status of works, including when jobs are booked, in progress, and completed
• Ensure all necessary documentation and updates are uploaded promptly to maintain transparency and compliance with client requirements.
• Oversee the invoicing process for completed jobs.
• Utilise Excel to track job statuses, prepare reports, and maintain up-to-date records.
• Serve as the main point of contact for clients, addressing queries, complaints, and requests in a professional and timely manner.
• Liaise with engineers and higher management to ensure smooth communication and resolve any issues.

Skills/Experience required:

• Previous experience in scheduling, diary management, or a similar role is essential.
• Knowledge of Excel, including data entry.
• Exceptional organisational and time-management skills.
• Excellent verbal and written communication skills.
• Strong problem-solving skills with a proactive approach to challenges.
• Ability to multitask and work under pressure in a fast-paced environment.
• Experience in working collaboratively with engineers, management, and clients.