MMP Consultancy is seeking a Project Surveyor on behalf of a Housing Association based in the Midlands. This is a permanent position with a salary bracket of £49,000 - £53,000 depending on the candidate's qualifications.

The successful candidate will be responsible for delivering vital stock investment and planned works across the Midlands housing portfolio. From modernising kitchens and bathrooms to replacing roofs and windows, they'll play a key part in improving the lives of the client's residents by ensuring their homes remain safe, sustainable, and high quality.

Responsibilities:

• Delivering planned works and stock investment projects including kitchen and bathroom upgrades, window and door replacements, roofing works, cyclical decorations and other repairs.
• Managing the end-to-end process - from scoping and specification to contractor management, site inspections, and final handovers.
• Using Keystone software and mobile technology to plan and monitor works, prepare documentation, issue variations, and manage stock condition data.
• Certifying contractor valuations and payments within delegated authority limits.
• Supporting resident engagement alongside the Resident Liaison Officer to ensure a positive customer experience.
• Providing technical and contractual advice across a range of projects.
• Participating in the out-of-hours duty surveyor rota as needed.

Requirements:

• A relevant technical qualification or demonstrable experience in a similar surveying or property maintenance role.
• Strong technical knowledge of residential property maintenance, building components and contract management.
• Experience in delivering planned investment works in social housing or residential settings.
• Familiarity with Keystone, Microsoft Project, and NBS software.
• Experience in contract administration, including valuations, variations, and final accounts.
• Excellent organisational, communication, and stakeholder management skills.
• A commitment to customer satisfaction, value for money, and high standards of health and safety.
• Full UK driving licence and access to a vehicle for work purposes

MMP Consultancy is seeking a Major Works Surveyor on behalf of a Housing Association based in Leicestershire. This is a permanent role with a salary bracket of £49,000 - £53,000 depending on the successful candidate's qualifications.

The successful candidate will be focused on the end-to-end management of major repairs and planned works - from structural damp and drainage, to roofing, fencing programmes and major adaptations. They will also be the key point of contact for Party Wall enquiries and tenant requests for alterations.

Working closely with contractors, residents, consultants, and internal teams, they will ensure all works are delivered on time, within budget, and to the highest standards of quality and compliance.

Key Responsibilities:

• Manage the full lifecycle of major works and repairs - from scoping, specification, and procurement through to on-site delivery and sign-off.
• Oversee and certify contractor valuations, ensuring compliance with contracts, health and safety standards, and value for money.
• Lead on specific programmes including structural repairs, drainage works, insulation, and major aids and adaptations.
• Handle Party Wall enquiries and manage the tenant alteration request process.
• Carry out site inspections, assess quality, and manage snagging and completion signoffs.
• Work closely with Resident Liaison Officers to ensure excellent customer service and satisfaction.
• Promote a strong culture of compliance, health and safety, and continuous improvement across all projects.

Requirements:

• A qualified and experienced building professional, ideally with RICS or CIOB accreditation (or equivalent experience).
• Minimum of two years' experience delivering major works within social housing or residential property.
• Strong technical knowledge across all aspects of domestic property maintenance and refurbishment.
• Skilled in contract administration, cost management, and project reporting.
• Able to manage multiple complex projects and contractors while maintaining strong customer focus.
• Excellent communicator with strong organisational skills and a proactive, solution-focused attitude.
• NEBOSH/IOSH qualifications desirable.
• A full driving licence and access to a vehicle for work purposes.

MMP Consultancy is seeking a Development Delivery Manager to join an ambitious team within a Housing Association based in Birmingham. This is a temporary ingoing position with a day rate of £400pd inside of IR35. Candidates will be based in the Birmingham office, however occasional travel to Northamptonshire and Bedfordshire would be required.

The successful candidate will play a key role in delivering the client's target of 50,000 new homes over the next decade. They will oversee multiple housing development projects currently in progress or in the pipeline. Working collaboratively across internal teams and with external partners, they will ensure projects are delivered on time, within budget, and to a high standard of quality.

Key Responsibilities:

• Manage the end-to-end delivery of housing development projects across various tenures.
• Contribute to the success of the Development Delivery Team by meeting project milestones and business objectives.
• Collaborate with colleagues across the organisation - including Development, Commercial, Technical and Customer Service teams.
• Appoint and manage external consultants and contractors to ensure quality and compliance.
• Represent the organisation at meetings and networking events, strengthening relationships with local authorities and key stakeholders.
• Prepare accurate financial appraisals using tools such as Pamwin.
• Ensure handover of projects aligns with customer satisfaction goals and internal quality standards.
• Monitor and manage project risks and ensure robust health and safety practices on site.
• Report project progress clearly to internal Boards, Panels and Committees.

Requirements:

• A minimum HNC (preferably a degree) in development delivery, construction, or a related discipline.
• Demonstrable experience in housing development or a property-based commercial organisation.
• Strong understanding of the full development lifecycle - from feasibility to handover.
• Experience managing projects across a range of tenures including shared ownership, social rent, and market sale.
• Proven ability to manage budgets, timelines, and quality outputs.
• Excellent interpersonal and communication skills - both written and verbal.
• Experience engaging with external partners including developers, funders, and local authorities.
• A collaborative approach and a genuine commitment to delivering high-quality homes for customers.
• Confidence in contract administration and knowledge of procurement routes including Frameworks and Joint Ventures.
• A customer-focused mindset and commitment to delivering excellent service.

MMP Consultancy are looking to recruit a Repairs Coordinator based in Bristol on a Temporary to Permanent basis.

The Repairs Coordinator will work closely with the Maintenance Team to ensure that all repairs and maintenance work is carried out in a timely and efficient manner. The successful candidate must have excellent organisational skills and the ability to plan and prioritise workloads. You will liaise with residents and contractors to ensure that all works are completed to a high standard.

Main Responsibilities:

• Manage Operatives diaries.
• Planning repairs works for pre and post inspection, reactive and emergency repairs.
• Prioritising emergency works.
• Booking appointments and allocating works to the available operatives and following works from start through to completion.
• Ensure all relevant data is updated on a timely basis.
• Liaising with tenants and Operatives to arrange repairs.
• Effectively communicate any concerns about work quality and ensure operatives have the right material to complete their work.
• Take part in meetings, supervision, training as requested by the manager.

Experience Required:

• Previous experience of working with a Housing Association / Local Authority or contractor in either a Planning, Scheduling or Customer Service capacity
• Excellent communicator, with strong organisational skills
• GCSEs at Grade C or above and including Mathematics and English
• Proficient IT skills including use of Microsoft Excel and Word Proven background in a customer service focused environment
• Experience of using database systems (Connect / Northgate / DRS)
• Construction related knowledge

MMP Consultancy are working with a fantastic organisation to recruit a Contracts Support Lead to join them on an ongoing contract based in the West Midlands.

Responsibilities:

• Responsible for controlling the account finance process from generation of cost through to chasing of debt to include Budget tracking, client approval, cost control, invoicing, WIP , Debt and reporting.
• Using the COINS finance system you will ensure that all cost expended are covered under purchase orders and either under the contract terms or by separate client instruction, you will ensue that the site processes are tuned to ensure efficiency and create a gate process that must be completed prior to placing orders.
• Track spend against budgets and ensure that regular reviews are carried out with the customer for reconciliation or approvals as necessary.
• Ensure that Debt and WIP is kept to a minimum and cash is received on time.
• Support the Account and Facilities Managers and site team with workload allocation, job management and reporting.
• Own the communication both internal, client and external ensuring that we have a joined up and consistent message throughout.

Skills/Experience required:

• Highly organised and planned.
• Professional and presented to reflecting the brand environment.
• Experience in multi stakeholder management in similar environment
• Excellent customer relationship and supplier management skills
• Good command of written English, grammar and spelling essential.
• Microsoft Office products
• Outlook diary and inbox management
• Intermediate/Advance PowerPoint
• Financial reporting and Accounting experience, raising Purchase Orders to suppliers and Invoices to the client, managing WIP and Debt
• CAFM System operational experience
• Good attention to detail and high level of accuracy
• Comfortable with adopting new technology to simplify our operating processes
• Basic Health & Safety/Compliance knowledge - ability to distinguish between correct and incorrect documentation and the confidence to challenge this when necessary

A great new opportunity has arisen for a Repairs Supervisor to join a main social housing contractor on a temporary ongoing basis based in Walton-on-Thames. This role will be paid at £27.00 per hour (CIS OR Umbrella) with a van & fuel card supplied. You will be required to supervise a team of trade operatives and subcontractors whilst working closely with the Contracts Management team.
Working Hours Mon - Fri - 8am - 17:00pm with a half hour break
The successful candidate will:

• Mentor and supervise a trades team
• Develop relationships with colleagues and support them with growth targets
• Be responsible for achieving contract excellence
• Ensure a high standard of communication is maintained with the client, customers & colleagues

Van and fuel card supplied

Job Title: Cleaner

Location: Tower Hamlets, London
Hours:

• 7:00 AM - 10:00 AM: Community Centres
• 2:00 PM - 6:00 PM: Office Premises
  Days: Monday to Wednesday
  Hourly Rate: £16.27 (umbrella rate)
  Requirement: Basic DBS check

Job Summary:

We're looking for a reliable cleaner to maintain cleanliness in our community centres and office spaces. Duties include general cleaning, sanitising, and waste disposal.

Requirements:

• Previous cleaning experience preferred
• Reliable, punctual, and detail-oriented
• Basic DBS check required

MMP Consultancy are recruiting a Senior Complaints Manager on a Temporary basis in South East London.

Purpose Of Job:

• Ensure that Complaints are responded to across all the Repairs and Investment Services in accordance with the corporate policy and targets.
• Provide advice, guidance to staff, supervisors and senior management in R&I to ensure appropriate resolution and remedy of complaints and Members Enquiries, FOIs and other correspondence
• Support the preparation of complaints, review service responses and where necessary, support in the investigation of complex complaints, critically analysing evidence, including legislation, government guidance, departmental policies/procedures in order that appropriate resolution and remedy is achieved.

Key Responsibilities:

• To move the service from one that focuses on managing complaints processes, to one that provides more holistic customer services and positive outcomes for residents.
• Ensure that quality is embedded across the repairs and Investment Service in responding to residents and key stakeholders, working with all teams to deliver excellent customer services.
• Support Customer Experience manager with gathering information for, and responding to, complaints, members enquiries, MP enquiries and correspondence
• Identify opportunities to learn from complaints and feedback learning through SMT
• Support the training of staff, supervisors and SMT managers in complaint handling
• Work alongside the Customer Experience Manager and IT to ensure that CRM workflows reflect the relevant policy and procedure, and lead on any changes needed to improve the service.

My client is looking for a Plumbing and Heating Engineer to ensure the safety and comfort of the client's tenants by delivering high-quality heating and plumbing services in compliance with all relevant health and safety legislation.

Key Responsibilities:

• Carry out repairs, servicing, and installations of gas and wet heating systems.
• Diagnose and repair plumbing issues across the client's properties.
• Adhere to all health and safety regulations and Gas Safe guidance to ensure tenant safety.
• Collaborate with planners, service delivery teams, managers, and contractors to resolve customer service issues.
• Deliver excellent customer service in line with the client's standards.
• Maximise first-time fix rates by managing van stock and maintaining high-quality workmanship.
• Participate in an optional on-call rota to support emergency repairs 24/7, 365 days a year.
• Take ownership of personal development, staying up to date with legislation and technical updates.
• Monitor and improve personal performance based on feedback and objectives.
• Perform other duties appropriate to the role.
• Act as a role model for the client's values.

Performance Measures:

• Timely completion of jobs within corporate targets.
• Up-to-date gas and plumbing qualifications.
• Maintain productivity equivalent to completing eight jobs per day.

Person Specification:

Expertise:

• Minimum 3 years' experience in gas servicing, breakdown, or installation (including training).
• Preferably 3 years' plumbing experience (including training).
• Proficient with mobile working technology (e.g., tablets).
• Skilled in dynamic risk assessments.
• Strong communication skills (face-to-face and telephone).
• Ability to work methodically under pressure.
• Proven problem-solving and decision-making abilities.
• Adherence to regulations and industry standards.
• Self-motivated learner.
• Commitment to equality and diversity in service delivery.

Qualifications and Skills:

Essential:

• ACS Core Safety Assessment - CCN1
• Combustion Analysis - CPA1
• Cookers - CKR1
• Space Heaters - HTR1
• Central Heating - CEN1
• DHWSS (unvented cylinders) qualification
• Plumbing NVQ Level 2
• Full valid UK Driving Licence (business van provided)

Desirable:

• NVQ Level 3 in Gas and Mechanical Engineering
• Experience with commercial heating, LPG, renewable energies
• Asbestos Awareness and Water Regulations training
• Experience in the affordable housing sector

Additional Information:

• Contract Type: Permanent
• Work Area: Client properties and sites across Kent
• Working Hours: 42 hours/week
• Monday-Thursday: 8:00 AM - 5:30 PM
• Friday: 8:00 AM - 5:00 PM
• On-Call Rota: Optional, includes evenings and weekends
• DBS Check: Basic required

MMP Consultancy are working with a fantastic organisation to recruit Complaints Investigator to join them on a Temporary Basis in Essex.

Responsibilities:

• Conduct detailed investigations into resident complaints, ensuring all relevant information is gathered and analysed to provide fair resolutions.
• Work closely with internal teams and external contractors to gather evidence and resolve complaints.
• Ensure compliance with the Housing Ombudsman Complaint Handling Code and other regulatory requirements in all complaint-handling activities.
• Document all complaint-related interactions in the CRM system, ensuring transparency and accurate record-keeping.
• Provide feedback to management and other teams on recurring issues to drive service improvement and reduce complaint volumes.

Ideal Candidate:

• Proven experience in a similar role within a contact centre or customer service environment. Experience in a social housing or similar public sector service environment

• Excellent communication skills, both verbal and written, across telephone and digital platforms.
• Organisational and time management skills, with the ability to deliver against SLAs.
• Proficient in CRM systems, contact centre software (Genesys), and digital communication tools.
• Demonstrable experience of working in a complaint setting.
• Excellent knowledge of the Housing Ombudsman

NMMP Consultancy are working with a fantastic organisation to recruit Complaints Investigator to join them on a Temporary Basis in West London.

Umbrella Rate: £22.04 per hour

Responsibilities:

• Conduct detailed investigations into resident complaints, ensuring all relevant information is gathered and analysed to provide fair resolutions.
• Work closely with internal teams and external contractors to gather evidence and resolve complaints.
• Ensure compliance with the Housing Ombudsman Complaint Handling Code and other regulatory requirements in all complaint-handling activities.
• Document all complaint-related interactions in the CRM system, ensuring transparency and accurate record-keeping.
• Provide feedback to management and other teams on recurring issues to drive service improvement and reduce complaint volumes.

Ideal Candidate:

• Proven experience in a similar role within a contact centre or customer service environment. Experience in a social housing or similar public sector service environment

• Excellent communication skills, both verbal and written, across telephone and digital platforms.
• Organisational and time management skills, with the ability to deliver against SLAs.
• Proficient in CRM systems, contact centre software (Genesys), and digital communication tools.
• Demonstrable experience of working in a complaint setting.
• Excellent knowledge of the Housing Ombudsman

MMP Consultancy is looking for a DLO Lead for a client in South London. Interim opportunity paying between £450 - £500 per day (Depending on experience). - Inside IR35.

About the role

Title: DLO Lead
Rate: £450 - £500 per day (Inside IR35) neg.
Client: South London
Contract: Rolling contract
Hybrid: Office Preference (Flexibility with time)

Duties:

• Deliver operational productivity of Direct Labour within the Local Authority.
• Utilise data to identify deficiencies in quality and commercial performance within service delivery.
• Upskill permanent and direct staff to reduce reliance on subcontractors.
• Identify cost efficiencies and savings in the delivery of works, including the supply chain and equipment.
• Collaborate with the Assistant Director of Repairs on strategy and operational performance.
• Identify service deficiencies and implement improvements to enhance customer satisfaction where possible.