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MMP Consultancy are looking to recruit a Planner's to work across several responsive maintenance contracts in London.

We are seeking experienced Planner's, Scheduler's or Repairs Advisor's to apply. This is a customer service based role so candidates must be customer focussed, candidates must present excellent communication and people skills.

Responsibilities:
* Schedule works into diaries for up to 20 operatives daily ensuring diaries are full and immediate attention is given to allocate work to operatives when they become free.
* Check the system for emergencies and manage within a timely manner to ensure targets are meet
* Respond to telephone variations by seeking approval from duty surveyor so operatives may continue on the site through to completion
* Arrange inspections for supervisors
* Provide a high-quality service to client on a face to face basis
* Working within a team to achieve goals and targets achieving daily targets of a minimum of 60 allocations each day of new orders

Experience Required for Planner / Customer Service Advisor:
* Previous experience of working with a Housing Association / Local Authority or Maintenance Contractor in either a Scheduling or Customer Service capacity
* Excellent communicator, with strong organisational skills
* Proficient IT skills including use of Microsoft Excel and Word
* Proven background in a customer service focused environment
* Experience of using database systems (Connect / Northgate / DRS)
* Construction related knowledge

MMP Consultancy are working with a national Contractor to recruit a Resident Liaison Officer.

This will be covering postcodes across North and East London.

Please note, this position requires you to have access to your own vehicle and a Full UK's Drivers Licence.

We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of works programmes. Working closely with Contract Managers you will assist in resident consultation and involvement.

Responsibilities:
* Assisting in the management of resident consultation and involvement in planned works programmes, minimising disruption to residents whilst helping to ensure that the programme does not fall behind schedule and costs remain within budget
* Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management
* Contribution to community engagement plans and initiatives to counter joblessness and financial exclusion

Ideal Candidate:
* Present previous experience of working within Social Housing or Local Government in a Resident Liaison/Community Engagement capacity
* Experience of supporting planned works programmes
* Experience of handling challenging and complex situations
* An effective communicator at all levels, you will be able to work pro actively and independently to deliver on tight time scales

MMP Consultancy are seeking a Voids Project Manager on an interim contract, for a leading Local Authority in London. £300 per day (Inside ir35)

About the role

Title: Void Project Manager
Rate: £300 per day (Inside IR35)
Client: Local Authority
Location: North London
Contract: 3 months rolling

Key Duties:

- Delivery of void process, from inception to completion.
- Provide relevant and detailed reports / assessments on the property condition, cost and delivery.
- Liaise with internal and external contract teams / contractors.
- Liaise internally regarding best practice for fire safety and health and safety.
- Delivery of high quality data which can be used to prioritise workloads and report on progress and potential problems.

Qualifications - Preferred

* Building Studies / Construction

MMP Consultancy are working with a fantastic organisation to recruit a Resource Planner join them on a Temporary Basis.

This will be predominantly working remotely but will be required to attend monthly meetings.

As a Resource Planner, you'll be tasked with allocating appointment slots to arrange repairs to residents' properties and track the progress of our team of maintenance operatives to ensure these repairs are completed within their priority deadline.

Responsibilities:
* Contact all customers reminding them of the following day appointments
* Check the previous day's diary to ensure all jobs were completed and closed down
* Check operatives are attending appointments throughout the day
* Ensure all operatives are fully utilised with minimal travel time in order to maximise productivity
* Scheduling repairs and appointments
* Merging jobs
* Managing diaries
* Ordering material and raising jobs.

MMP Consultancy are currently seeking an experienced Project Manager to work an interim contract with a public sector housing organisation in Hertfordshire. £340 per day (Inside IR35).

Key Duties

* Ensure that all relevant goals in the project are met, be responsible for the successful procurement, planning, execution, monitoring, control and closure of a project or projects.
* Work closely with all partners and stakeholders such as Architects, Engineers, Surveyors, Service Providers / Contractors and Residents, and line managing the Clerk of Works allocated to this post.

Job Description

* Strong Project management experience
* Contract knowledge in particular TPC
* Building construction and refurbishment knowledge
* Good communicator
* Staff management

Role Details

Rate: £340 per day (Inside IR35)
Location: Hertfordshire
Expenses: Business related parking and mileage is paid.
Contract: Interim Contract

MMP Consultancy are working with a fantastic organisation to recruit a Finance Administrator in North London.

Responsibilities:
* Process invoices in a speedy and accurate manner
* Liaise with suppliers to ensure accounts are kept up to date and in an accurate manner
* Reconcile supplier statements
* Liaise with our internal customers to ensure all paperwork is in place to make payments within supplier payment terms
* Ensuring the data is input onto the Purchase and General Ledger accurately and on a timely basis, ensuring deadlines are met and service standards maintained.
* Payments are made promptly to suppliers (including using cheques, BACS and Online payment (CHAPS and Faster payment)).
* Errors are rectified and queries are dealt with.
* Any other Accounts Payable duties as requested by the line manager.
* Ensure that all departmental records and documents are filed and maintained
* Develop and manage an effective arching service

MMP Consultancy currently have an opportunity for a Disrepair Surveyor to join a local authority based in East Devon.

This will be an interim position paying £44.52 P/H Umbrella on a 3-6 Month contract.

The Role:

To provide the day-to-day repair service to tenants and maintain the Council's housing stock. To manage the day-to-day repair/void contracts and contractors to a high standard providing high quality repair services to the Council and tenant. To support the Senior Technical Officer and other technical staff in achieving the priorities and objectives of the Council.

Job Purpose:

• Dealing with the reactive and planned property maintenance requirements of the Council's dwellings within a prescribed budget and aligned to the contract, and to ensure compliance with the current Decent Homes Standard.
• Investigate repair requests, diagnose faults and complaints, commission repairs and supervise them through to completion. Carrying out pre and post inspections of repairs in line with the current contract requirements.
• Establish appropriate effective working relationships with the current contractor/s which support and grow the partnership.
• Provide a supportive technical duty surveyor function to the current contractor/s, and the contact centre team on a rota basis.
• Undertake the preparation of condition surveys to enable the implementation of the planned and cyclical maintenance programmes.
• To manage the quoted works and exclusion works elements of this contract to ensure value for money and accuracy of these works in line with the contract.
• Processing/managing claims for payment in line with specific Contract terms, set limits, Statutory Regulations, procurement rules and the councils Standing Orders.
• Monitoring contractors on site and reporting on performance issues while ensuring value for money.
• Survey properties to identify, log and deal with the presence of asbestos based materials.
• Manage disrepair cases within the organisation in their entirety to ensure a seamless delivery of service.
• Undertake feasibility reports for Disrepair claims, recognising what liabilities are under the council and what are under the tenant.
• Create specifications of work to rectify any defects or repairs.
• Managing works from specification through to post inspection
• Organised and proactive
• Able to manage their own calendar and caseload.

Title: Disrepair Surveyor

Salary: £44.52 P/H Umbrella

Location: East Devon

MMP Consultancy is currently recruiting an enthusiastic Customer Service Advisor to join a Housing Association based in North West London.

As a Customer Service Advisor, you will play a vital role in ensuring residents receive exceptional service and support. Your strong communication will be crucial in delivering a positive customer experience and maintaining high levels of resident satisfaction.

Responsibilities:
* Respond to inquiries, requests, and complaints in a timely and empathetic manner, aiming to resolve issues effectively and efficiently.
* Assist residents with housing-related matters, including rent payments, tenancy agreements, repairs, and maintenance requests.
* Deliver consistently high-quality customer service across all contact channels in accordance with the customer service standards.
* Take ownership of challenging messages and difficult conversations with customers, including helping to resolve complaints.
* Ensure customers experience a continuously improving service by listening to them and feeding back customer views.

Requirements:
* Experience of working in a customer service or contact centre environment.
* Commitment to making a positive difference to people by delivering great customer service.
* Ability to communicate clearly and build rapport with customers across a range of contact channels, including telephone, email, live chat and social media.
* Comfortable using standard Microsoft office packages and in-house systems. Confident learning and using new ICT systems.
* Ability to use the most appropriate style and method of communication with internal and external customers and stakeholders.
* Ability to prioritise competing commitments and work accurately and methodically under pressure.
* Experience of dealing with challenging behaviour whilst remaining solution focussed.
* Ability to make decisions based on sound judgement.
* Experience of complying with policies, procedures and guidelines.
* Ability to be flexible and adapt to a changing work environment.

MMP Consultancy currently has an opportunity for a Surveying Project Manager to join a housing association based out of Bristol.

This will be a permanent position paying £44,625 P/A Plus Benefits

The Role:

• The role involves surveying customer homes and communal spaces. You will be working alongside our residents and leaseholders taking ownership of ensuring that repairs are managed end to end and to manage issues and complaints that arise before, during or after works.

• You will be responsible for your own portfolio of projects, managing the day-to-day scoping of works, offering technical support. Ensuring delivery teams and contractors carry out the correct repairs works on time, to budget and in line with our standards.

Job Purpose:

• Ownership of complex projects from inception to completion, ensuring that repairs are project managed to meet deadlines and within budget*.
• Surveying and Identifying building defects through, conducting building pathology testing*.
• Initial triage of damp and mould cases to assess the need for site inspection*.
• Detailed report and specification writing, for example to support section 20 notices and damp and mould /disrepair claims*.
• Procurement, tendering, organisation, and management of individual projects. For example, Insurance claims, fire damage, DFG's, Structural Movement and demolition work.
• Mutual Exchange condition reports.
• External Stake Holder engagement, for example with Local Authorities*.
• Project Management to include preparation of plans, pre-build meeting construction phase oversight, maintaining value for money and budget control throughout the project.
• Work with internal departments to supports customers throughout the construction process.
• To actively contribute to the day-to-day operational delivery of construction work, primarily stand-alone building projects.
• Providing excellent customer service, building relationships with communities and promoting the organisation.
• Supporting the repairs and empty homes delivery teams with technical knowledge.
• Developing and carrying out tenders within procurement guidelines.
• Working with the Safe Homes teams ensure that all sub-contrators are compliant with the required standards of H&S.
• To be responsible for creating a culture of excellence and continuous improvement with a focus on right first time.
• Carry out post work quality inspections on an agreed sample of jobs within agreed timescales.
• Work closely with other Managers within HRS to ensure the most appropriate resources are deployed to carry out works.
• Uphold my clients internal control systems including Standing Orders, Financial Regulations and Data Protection as well as all relevant policies and procedures*.

Title: Surveying Project Manager

Salary: £44,625 P/A Plus Benefits

Location: Bristol

A fantastic opportunity has arisen for a Housing Officer to join an Excellent Housing Association based in East London on a Permanent Basis.

Main Responsibilities:
* Tenancy/lease management - Providing advice, managing requests, and acting where breaches of tenancy/lease conditions or changes in circumstances occur. This includes but not limited to death/succession; possession proceedings; squatting/abandonment
* ASB - Tackling and reducing the effects of anti-social behaviour, managing a caseload of anti-social behaviour cases to the point of closure or enforcement action. This includes case assessment; identifying solutions and acting; preparing cases for court action and representing the organisation at court and at evictions
* Tenancy audits /fraud - investigating unlawful subletting and taken the appropriate legal action
* Lettings - Taking ownership for all empty properties and subunits in a patch to minimise void periods.
* Ensure vulnerable residents are signposted to appropriate services and support to enable tenancy sustainment, providing basic advice on welfare benefits and support that is available
* Proactively seek residents' views to improve service delivery and customer satisfaction
* Support and promote the work of the community development team within the patch
* Actively promote, assist and encourage resident involvement attending relevant resident panels, walkabouts and meetings to address their issues of concern
* Investigate safeguarding concerns and refer to the Neighbourhood Operations Manger
* Engage with and involve residents in the management of their neighbourhood by carrying out regular estate inspections, identifying and resolving issues directly or in liaison with internal teams or other external agencies
* Deliver a programme of regular estate inspections
* Deal with service charge queries from tenants and leaseholders on the quality of services and service specifications
* Support the customer services team with technical advice to improve resolution at first point of contact

Skills and Knowledge:
* Up to date knowledge of legislation and good practice relevant to leasehold & housing management
* Understanding of service charge apportionment methods and service charges
* Ability to interpret leases, complex information, and management agreements
* Able to travel efficiently across the stock and attend evening meetings
* Highly developed interpersonal skills with approachability and flexibility
* Can manage own workload day-to-day, handling different projects simultaneously and working to conflicting deadlines
* Excellent communication skills with the ability to engage with different customers and at court when needed
* Developed relationship management or stakeholder engagement skills, with the ability to influence, engage and manage conflict to resolution
* Organised, planned and able to prioritise competing demands
* Well-developed IT skills including experience of Microsoft office and the ability to proficiently use computerised databases

MMP Consultancy are looking to recruit a Customer Service Advisor on a Permanent Basis in East London.

Main Responsibilities:
* Delivering consistently high-quality customer service across all contact channels, in line with customer service standards.
* Tailoring services to meet the diverse needs of individual customers, ensuring an equally positive experience for everyone.
* Taking ownership of challenging messages and difficult conversations with customers, including complaint resolution.
* Complying with policies, procedures, and guidelines, recognizing when to escalate for exceptions.
* Collaborating with colleagues, partners, and contractors to provide an efficient and joined-up service.
* Actively listening to customers, obtaining their feedback, and contributing to continuous service improvement.
* Managing your learning to keep your knowledge up to date, enabling you to provide the right answer, first time.
* Competently using relevant systems to deliver a high level of customer service.
* Implementing and supporting changes to customer service delivery.

Person Specification:
* Experience of working in a customer service or contact centre environment.
* Commitment to making a positive difference to people through great customer service.
* Ability to communicate clearly and build rapport with customers across various contact channels.
* Comfortable using standard Microsoft Office packages and in-house systems, with the ability to learn and use new ICT systems.
* Ability to use the most appropriate style and method of communication with internal and external customers and stakeholders.
* Ability to tailor complex information according to the customer's needs.
* Ability to prioritize competing commitments and work accurately and methodically under pressure.
* Experience in dealing with challenging behaviour while remaining solution-focused.

MMP Consultancy are working with a fantastic organisation to recruit a Call Handler to join them on a Temporary Contract based in North London.

We are seeking enthusiastic individual who thrives in challenging atmospheres and can remain calm under pressure. You will be responsible for answering and redirecting calls. Ensuring all queries are dealt with in a time effective manner with excellent results.

Key Responsibilities:
* Receive and record telephone calls from a range of people and personnel
* Provide advice to clients as directed by protocols and policies
* Liaising with internal and external stakeholders in order to resolve all queries raised
* Updating the database to ensure all queries and resolutions are logged

Skills Required:
* Experience of working in a Call Handling or Customer Service based role
* Exceptional customer service skills
* A good attitude and willingness to learn
* Ability to remain calm under pressure and challenging atmosphere
* Excellent written and verbal communication skills.