My client is looking for a Plumbing and Heating Engineer to ensure the safety and comfort of the client's tenants by delivering high-quality heating and plumbing services in compliance with all relevant health and safety legislation.

Key Responsibilities:

• Carry out repairs, servicing, and installations of gas and wet heating systems.
• Diagnose and repair plumbing issues across the client's properties.
• Adhere to all health and safety regulations and Gas Safe guidance to ensure tenant safety.
• Collaborate with planners, service delivery teams, managers, and contractors to resolve customer service issues.
• Deliver excellent customer service in line with the client's standards.
• Maximise first-time fix rates by managing van stock and maintaining high-quality workmanship.
• Participate in an optional on-call rota to support emergency repairs 24/7, 365 days a year.
• Take ownership of personal development, staying up to date with legislation and technical updates.
• Monitor and improve personal performance based on feedback and objectives.
• Perform other duties appropriate to the role.
• Act as a role model for the client's values.

Performance Measures:

• Timely completion of jobs within corporate targets.
• Up-to-date gas and plumbing qualifications.
• Maintain productivity equivalent to completing eight jobs per day.

Person Specification:

Expertise:

• Minimum 3 years' experience in gas servicing, breakdown, or installation (including training).
• Preferably 3 years' plumbing experience (including training).
• Proficient with mobile working technology (e.g., tablets).
• Skilled in dynamic risk assessments.
• Strong communication skills (face-to-face and telephone).
• Ability to work methodically under pressure.
• Proven problem-solving and decision-making abilities.
• Adherence to regulations and industry standards.
• Self-motivated learner.
• Commitment to equality and diversity in service delivery.

Qualifications and Skills:

Essential:

• ACS Core Safety Assessment - CCN1
• Combustion Analysis - CPA1
• Cookers - CKR1
• Space Heaters - HTR1
• Central Heating - CEN1
• DHWSS (unvented cylinders) qualification
• Plumbing NVQ Level 2
• Full valid UK Driving Licence (business van provided)

Desirable:

• NVQ Level 3 in Gas and Mechanical Engineering
• Experience with commercial heating, LPG, renewable energies
• Asbestos Awareness and Water Regulations training
• Experience in the affordable housing sector

Additional Information:

• Contract Type: Permanent
• Work Area: Client properties and sites across Kent
• Working Hours: 42 hours/week
• Monday-Thursday: 8:00 AM - 5:30 PM
• Friday: 8:00 AM - 5:00 PM
• On-Call Rota: Optional, includes evenings and weekends
• DBS Check: Basic required

MMP Consultancy is currently seeking a Head of Repairs for a Housing Association in Kent.

An experienced Public Sector Housing head of service with Repairs and Maintenance experience from a strategic and operational perspective.

Details

Title: Head of Repairs
Rate: £75,000 to £80,000 per annum
Contract: Permanent
Location: Kent

Key Responsibilities:

Strategic Leadership: Deliver the strategic direction for responsive repairs, ensuring alignment with organisational goals and regulatory standards.

Service Transformation: Lead the transformation and continuous improvement of repairs services, incorporating modern working practices, digital tools, and resident engagement.

Expert Advisory: Act as subject matter expert on repairs delivery, advising senior leadership, the board, and external partners.

Operational Excellence: Ensure the efficient running of the iNHomes (DLO) service, including scheduling, diagnostics, and quality assurance.

Responsive Repairs Delivery: Oversee the delivery of all responsive repairs, ensuring works are completed safely, to high standards, and within agreed timescales (emergency, urgent, and routine).

Cost and Time Management: Drive repair management to minimise turnaround time and costs, while maintaining property condition standards.

Subcontractor Management: Manage subcontracted works within the responsive repairs service, ensuring compliance with procurement policies and frameworks.

Budget Management: Take responsibility for managing a large-scale operational budget and ensure service delivery within financial plans.

Performance Improvement: Use data and performance insights to drive operational efficiency, reduce failure demand, and increase right-first-time delivery.

Customer Experience: Champion a high-quality customer experience, ensuring the repairs service meets the needs of all residents, including those with vulnerabilities.

Complaint Resolution: Resolve complex or high-profile complaints, ensuring learning is captured and embedded.

Resident Engagement: Incorporate resident voice into service design, tailoring repairs to meet their needs.

Team Leadership: Lead, manage, and develop a multidisciplinary team of repairs professionals, promoting a culture of high performance, ownership, and safety.

Workforce Development: Ensure the workforce is equipped, trained, and motivated to meet current and future service demands.

Health & Safety: Ensure robust health and safety processes are in place across all areas of repairs delivery, including lone working, PPE, and dynamic risk assessments.

Regulatory Compliance: Oversee housing health and safety repairs obligations, including compliance with Awaab's Law, damp and mould standards, and the Ombudsman's Complaint Handling Code.

Key Qualifications and Skills:

• Proven experience in managing and leading responsive repairs services or similar operational functions within the housing sector.

• Strong knowledge of housing regulations, health and safety standards, and best practices in repairs and maintenance.

• Excellent leadership skills with the ability to inspire and develop high-performing teams.

• Strong strategic and operational planning skills, with experience in budget management and cost control.

• Proficient in using data and performance insight to drive improvements.

• Exceptional communication and stakeholder management skills, with experience in working with senior leadership, external partners, and residents.

• A commitment to delivering excellent customer service and a proactive approach to problem-solving.