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MMP Consultancy are looking to recruit a Repairs Administrator on a Temporary basis, in Kent.

The Planning Administrator will work closely with the Maintenance Team to ensure that all repairs and maintenance work is carried out in a timely and efficient manner. The successful candidate must have excellent organisational skills and the ability to plan and prioritise workloads. You will liaise with residents and contractors to ensure that all works are completed to a high standard.

Main Responsibilities:

• Accurately input overdue jobs and completed tasks into relevant systems.
• Ensure records are updated with completion details.
• Identify jobs that need to be brought forward based on urgency and deadlines, maintaining an efficient workflow.
• Reach out to tenants via phone and email to schedule and confirm repair appointments.
• Provide clear information about the nature of repairs and expected timeframes, addressing any concerns or queries they may have.
• Handle repair requests and log them into the appropriate systems.
• Coordinate with maintenance teams and contractors to ensure timely resolution of reported issues.
• Record updates and maintain accurate reports on ongoing repairs.
• Organise and respond to incoming emails related to repairs and maintenance inquiries.
• Prioritise urgent messages, flag important correspondence, and ensure timely follow-ups to maintain smooth communication.

Experience Required:

• Experience in working in a responsive repair's environment.
• Experience of raising, monitoring and recording work orders though a relevant housing / repair management system.
• Experience in coordinating and following up on work programmes.
• Ability to work independently, exercising good initiative and judgement
• Excellent written and verbal communication skills.

MMP Consultancy are working with a fantastic organisation to Portfolio Projects Manager to join them on a Fixed Term Basis, based in Kent.

Salary: £60,000 Per Annum

Please note this position offers Hybrid Working.

Key Responsibilities

• Lead the delivery of the Excellent Services Programme, including new technologies and changes to working practices, to time and budget
• Define and manage the portfolio of projects that deliver new solutions to agreed scopes, quality criteria, timetable and budgets
• Deliver new technology solutions within scope, time and budget that deliver business value, address business challenges, are 'fit for purpose', contribute to the resolution and avoidance of potential issues and problems that might affect the performance of business functions whilst ensuring the confidentiality, integrity and availability of business applications and data
• Work collaboratively with stakeholders to facilitate successful delivery of portfolios and projects within the agreed parameters and ensure they are aligned with other organisational programmes and business priorities
• Procure technology solutions, holding suppliers to account for the successful implementation of projects to agreed scope, quality, and timetable.
• Rigorously manage third party suppliers' performance and dependencies to ensure best value and the appropriate performance standards
• Ensure new technology solutions are successfully adopted by the business taking responsibility for end-to-end delivery from designing business requirements through to embedding with end users.
• Proactively manage scope, resources, quality, timetabling, cost, risks, issues, assumptions, dependencies, configurations, tests, integrations, defects and releases with appropriate controls, mitigations, tolerances and escalations
• Produce and update detailed programme and project documentation including charters, initiation documents, plans, backlogs, status reports, DRAID logs and trackers

Requirements:

• Proven record leading projects and project portfolios to successfully deliver change and improvements through different approaches
• Experience of delivering new ways of working and new systems
• Knowledge and experience of portfolio and project management methodologies and tailoring these to organisational context
• Expert knowledge of project management tools
• Experience of project management tasks; particularly identifying technical requirements and designing solutions
• History in business engagement, business analysis and planning, design, sourcing, transition and delivery of new technology and data capabilities
• Ability to deliver quality results on scope, time, and budget
• Ability to constructively challenge colleagues and partners to get the right outcome
• Ability to collaborate effectively with stakeholder groups and third-party suppliers and build strong, effective and productive relationships
• Competent at managing own learning and self-development and modelling this for others with a willingness to support the learning and development of colleagues
• Excellent communication skills across the full breadth of written, verbal, presentation, and digital media with the ability to communicate complex technical information to a variety of audiences
• Ability to be an ambassador and role model.

MMP Consultancy is currently seeking a Head of Repairs for a Housing Association in Kent.

An experienced Public Sector Housing head of service with Repairs and Maintenance experience from a strategic and operational perspective.

Details

Title: Head of Repairs
Rate: £75,000 to £80,000 per annum
Contract: Permanent
Location: Kent

Key Responsibilities:

Strategic Leadership: Deliver the strategic direction for responsive repairs, ensuring alignment with organisational goals and regulatory standards.

Service Transformation: Lead the transformation and continuous improvement of repairs services, incorporating modern working practices, digital tools, and resident engagement.

Expert Advisory: Act as subject matter expert on repairs delivery, advising senior leadership, the board, and external partners.

Operational Excellence: Ensure the efficient running of the iNHomes (DLO) service, including scheduling, diagnostics, and quality assurance.

Responsive Repairs Delivery: Oversee the delivery of all responsive repairs, ensuring works are completed safely, to high standards, and within agreed timescales (emergency, urgent, and routine).

Cost and Time Management: Drive repair management to minimise turnaround time and costs, while maintaining property condition standards.

Subcontractor Management: Manage subcontracted works within the responsive repairs service, ensuring compliance with procurement policies and frameworks.

Budget Management: Take responsibility for managing a large-scale operational budget and ensure service delivery within financial plans.

Performance Improvement: Use data and performance insights to drive operational efficiency, reduce failure demand, and increase right-first-time delivery.

Customer Experience: Champion a high-quality customer experience, ensuring the repairs service meets the needs of all residents, including those with vulnerabilities.

Complaint Resolution: Resolve complex or high-profile complaints, ensuring learning is captured and embedded.

Resident Engagement: Incorporate resident voice into service design, tailoring repairs to meet their needs.

Team Leadership: Lead, manage, and develop a multidisciplinary team of repairs professionals, promoting a culture of high performance, ownership, and safety.

Workforce Development: Ensure the workforce is equipped, trained, and motivated to meet current and future service demands.

Health & Safety: Ensure robust health and safety processes are in place across all areas of repairs delivery, including lone working, PPE, and dynamic risk assessments.

Regulatory Compliance: Oversee housing health and safety repairs obligations, including compliance with Awaab's Law, damp and mould standards, and the Ombudsman's Complaint Handling Code.

Key Qualifications and Skills:

• Proven experience in managing and leading responsive repairs services or similar operational functions within the housing sector.

• Strong knowledge of housing regulations, health and safety standards, and best practices in repairs and maintenance.

• Excellent leadership skills with the ability to inspire and develop high-performing teams.

• Strong strategic and operational planning skills, with experience in budget management and cost control.

• Proficient in using data and performance insight to drive improvements.

• Exceptional communication and stakeholder management skills, with experience in working with senior leadership, external partners, and residents.

• A commitment to delivering excellent customer service and a proactive approach to problem-solving.