Procurement Officer

MMP Consultancy is looking to recruit a Neighbourhood Manager to join a housing provider based in Hampshire.

Pay: £39.41 Umbrella

As a Neighbourhood Manager, you will be responsible for manage a comprehensive, proactive and pragmatic Housing and Neighbourhood Management Service to customers. To be accessible to customers and colleagues in delivering the service and adaptable where required to react to challenging situations. To lead members of the Neighbourhood Team to deliver the landlord strategy and to deliver an efficient, effective and customer focussed neighbourhood and maintenance management service.

Responsibilities:

• Positively promote and ensure that the landlord strategy of a safety first and rent first culture is delivered.
• Understand and increase customer satisfaction with neighbourhoods and promote improvements through empowering the Neighbourhood team to deliver innovative solutions.
• Deliver easily accessible, good and safe landlord services
• Audit and review Housing KPIs and compliance.
• Lead the Housing team using emotional intelligence to get the best from each individual member.
• Develop and nurture relationships with external and partner agencies, stakeholders and statutory bodies.
• Investigate and respond to complaints relating to service failures using a 'lessons learnt' approach.
• Lead on operational housing and tenancy management delivery.
• Lead and develop a risk-based approach to Neighbourhood Inspections.
• Embedding a culture and awareness of safeguarding concerns and accurate and timely reporting.
• Supporting and directing housing teams to manage complex and challenging cases.

Skills:

• Educated to degree level or extensive experience in housing, management or transferrable skills.
• Highly developed communication skills.
• Experience of challenging and emotive situations and applying empathy.
• Knowledge and experience of the housing sector.
• Problem solving skills, working under pressure, balancing competing priorities, and being innovative.
• The ability to motivate individuals and teams.
• Ability to collate relevant information and present through the appropriate channels.

Are you passionate about fostering strong relationships between residents and contractors? We're seeking a proactive and empathetic individual to ensure resident needs are met while maintaining clear communication and coordination across all stakeholders.

If you have experience in resident liaison, excellent communication skills, and a dedication to delivering outstanding customer care, this role is an exciting opportunity to make a meaningful impact on housing services and community engagement.

MMP Consultancy are looking to recruit Resident Liaison Officers to work for a local authority based in South West London.

Pay Rate: £30.99 Per Hour

Responsibilities:

• Effectively liaise between the Council, residents and contractors to ensure that resident requirements are met and any issues are promptly and suitably addressed.
• Providing support to any vulnerable residents, you will work with carers and other relevant advocates to ensure that specific needs are taken account of and any issues are resolved to the customer's satisfaction.
• Build and maintain mutually beneficial relationships, facilitate communications and coordinate activities to streamline operations, public communications, incident response and conflict resolution.
• Deliver effective resident consultation and engagement, providing assurances at all levels that our buildings are compliant to all legislative requirements.
• Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management

Skills & Experience Required:

• Previous experience of working as a Resident Liaison Officer or Coordinator
• Excellent written and interpersonal skills
• Proven experience of delivering excellent customer care
• Experience of handling challenging and complex situations
• An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales

MMP Consultancy are looking to recruit a Resident Liaison Officer in Merton. This will be on a temporary ongoing role.

Pay Rate: £25.38 Per Hour


Responsibilities:

• Effectively liaise between residents and contractors to ensure that resident requirements are met and any issues are promptly and suitably addressed.
• Providing support to any vulnerable residents, you will work with carers and other relevant advocates to ensure that specific needs are taken account of and any issues are resolved to the customer's satisfaction.
• Build and maintain mutually beneficial relationships, facilitate communications and coordinate activities to streamline operations, public communications, incident response and conflict resolution.
• Deliver effective resident consultation and engagement, providing assurances at all levels that our buildings are compliant to all legislative requirements.
• Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management

Skills & Experience Required:

• Previous experience of working as a Resident Liaison Officer or Coordinator
• Excellent written and interpersonal skills
• Proven experience of delivering excellent customer care
• Experience of handling challenging and complex situations
• An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales

MMP Consultancy are working with a fantastic organisation to recruit Neighbourhood Officer to join them on a temporary basis, based in Kent.

Key Responsibilities:

• Manage tenancies across all tenures to provide excellent tailored services that sustain tenancies and make best use of our homes.
• Tailor new customers relationships according to need, maintaining the most appropriate ongoing contact with customers to enable them to understand and fulfil the expectations of their tenancy agreement.
• Make the best use of our homes by supporting customers to be in the right home whether through use of registers, mutual exchanges, transfers, decants and under-occupation.
• Help customers to understand their responsibilities as tenants and how to sustain their tenancy.
• Build safe communities with proactive and consistent service delivery to reduce and respond to reports of anti-social behaviour, hate crime, domestic abuse, safeguarding and other tenancy breaches.
• Undertake appropriate activities to prepare cases for legal action and deliver successful outcomes on legal cases for the organisation.
• Manage environments where we have homes and identify new opportunities to improve estate and scheme conditions to create places where people want to live.
• Provide technical and professional housing/tenancy management advice.
• Effectively audit homes to identify and prevent tenancy fraud.
• Promote and signpost tenants to opportunities for training and employment to meet their aspirations and maximise their income in support of our Income Protection and Financial Well Being strategies.
• Build and maintain partnerships with internal and external customer, statutory agencies and referral-based services to support excellent local area delivery.
• Continuously support the development and use of ICT to provide an efficient, modern and responsive service to customers.

MMP Consultancy are looking to recruit a Contracts Officer working with a Local Authority in North West London.

Duties:

• To support and co-ordinate the Property Services teams, ensuring that all aspects of the service are delivered within target and compliance with the statutory and regulatory obligations of the Client.
• To provide high levels of technical administrative support, ensuring robust systems are developed and maintained to deliver all aspects of work with information readily available to relevant staff.
• Ensure that a comprehensive and high-quality administrative function is provided to support the Property Services Team, which is effectively and efficiently provided with flexibility to ensure continuity of service delivery.
• Support the maintenance of asset management data and customer/stakeholder engagement for the effective delivery of the investment, repairs, servicing and cyclical programmes.
• Ensure that comprehensive records are maintained and retained to support the monitoring of performance and expenditure.
• Manage all documentation and preparations required to take legal actions to enforce tenancy and leasehold agreements for all Property Services issues including gas forced entries and planned works.
• Manage the entire forced entry process in line with housing and leasehold legislation.
• To work in conjunction with the managers to ensure the work of the Property Services team is carried out in an effective, efficient and economical way, reflecting the requirements of the performance standards to provide best value outcomes to its customers and other stakeholders.
• Manage and monitor the performance and quality of processes and the outputs and outcomes of the Property Services Team and its contractors and consultants, providing regular reports upon the findings.

Job Title: Multi-Trade Operative
Location: East London, Bow, Haringey, Islington, Tottenham, Romford, Chigwell, Barking & Dagenham
Rate: £24.24/hour (Umbrella)
Contract: Full-Time, Initial 4-Month Contract (Potential to Extend)
Hours: 40 hours/week (Mon-Fri)
OT: Saturday overtime at time and a half (not guaranteed)

About the Role
We're seeking experienced Multi-Trade Operatives to deliver responsive and planned repairs across residential properties in East/North London and Essex, covering areas including Bow, Haringey, Islington, Tottenham, Romford, Chigwell, and Barking & Dagenham.

Key Responsibilities

• Carry out multi-trade repairs: plumbing, carpentry, plastering, tiling, decorating, basic electrics
• Maintain high standards and provide excellent customer service
• Log work using a mobile device
• Manage van stock and tools
• Report follow-on works and health & safety concerns

Requirements

• Proven multi-trade experience (preferably in social housing)
• Skilled in at least two core trades
• Must provide own hand tools
• Full UK driving licence with no more than 3 penalty points
• Basic DBS check (required)
• NVQ Level 2 or equivalent preferred
• Strong communication and time management skills