MMP Consultancy is currently recruiting an enthusiastic Customer Service Manager to join a National Social Housing Contractor based in North London.

Responsibilities:
* Ensuring that customer service delivery is continuously improved in ways that meet the needs of the customer as well as our clients.
* Implement and manage a robust customer feedback system to ensure continuous service improvement and contribute to improvement in customer feedback methodology.
* Develop systems and processes to enable customer enquiries to be dealt with at first point of contact wherever possible for planned works, responsive repairs and other property related services.
* Develop and maintain close working between the Contact Centre, internal teams and main contractors to enable an efficient, seamless service to be delivered to our customers.
* Liaising with all service areas to act as an intermediary for customers as and when required.
* Accept and case manage on behalf of Customer Service Advisors, difficult customer situations that have been escalated to them, ensuring the customers experience in dealing with us is positive.
* Implement and manage service standards for delivery.
* Provide control over quality and quantity of Contact Centre activities through regular monitoring and measurement including adherence to service standards and utilising resources in the most efficient manner.
* Ensure established policies and procedures are adhered to.
* Ensure that service delivery is continuously improved to meet the needs of the customer as well as our clients and business partners.

MMP Consultancy is currently recruiting an enthusiastic Customer Service Manager to join a National Social Housing Contractor based in North London.

Responsibilities:
* Ensuring that customer service delivery is continuously improved in ways that meet the needs of the customer as well as our clients.
* Implement and manage a robust customer feedback system to ensure continuous service improvement and contribute to improvement in customer feedback methodology.
* Develop systems and processes to enable customer enquiries to be dealt with at first point of contact wherever possible for planned works, responsive repairs and other property related services.
* Develop and maintain close working between the Contact Centre, internal teams and main contractors to enable an efficient, seamless service to be delivered to our customers.
* Liaising with all service areas to act as an intermediary for customers as and when required.
* Accept and case manage on behalf of Customer Service Advisors, difficult customer situations that have been escalated to them, ensuring the customers experience in dealing with us is positive.
* Implement and manage service standards for delivery.
* Provide control over quality and quantity of Contact Centre activities through regular monitoring and measurement including adherence to service standards and utilising resources in the most efficient manner.
* Ensure established policies and procedures are adhered to.
* Ensure that service delivery is continuously improved to meet the needs of the customer as well as our clients and business partners.

MMP Consultancy are working with a fantastic organisation to recruit Neighbourhood Housing Team Leader to join them on a Permanent basis, based in Kent.

Please note, this position offers Hybrid Working.

Key Responsibilities
* Lead, and develop Neighbourhood Housing Officers, work closely with Neighbourhood Housing Managers to provide a consistent, positive, solution focused approach to providing excellent services, on your own patch and within the team.
* Work with and support the wider Neighbourhood Housing Team and Neighbourhood Managers to comply with new Housing Consumer Standards
* Support and provide cover for Neighbourhood Housing Managers in overseeing day to day operations and responding to enquiries.
* Ability to make decisions in accordance with policy, procedure and legislation.
* Use values to tailor response where appropriate and right to do so.
* To develop and sustain positive working relationships with internal and external customers and partners.
* To take a proactive approach to estate management and tenancy sustainment and property management to include enforcement action where necessary.

MMP Consultancy are working with a fantastic organisation to recruit a Supply Chain Administrator to join them based in West London.

We are seeking enthusiastic and experienced administrators or coordinators to apply, who possess exceptional customer service and clerical skills. Ideally someone who thrives in challenging atmospheres and can remain calm under pressure.

Responsibilities:

* Ensure the effective management of the service operation by optimising the use of all operational resources and developing and implementing robust and effective policies and procedures to achieve contract requirements for respective clients.
* Support the Project Lead in their duties and manage supply chain.
* Liaise DTD supervisors to ensure service compliance with contractual service standards measured through KPI's providing an efficient and effective maintenance service including Voids, Disrepair, Day to Day Repairs and Planned Works workstreams which results in commercial success and high levels of customer satisfaction through supply chain management.
* Ensure all works orders received are completed within target dates leading to delivery of contractual key performance indicators.
* Manage supply chain to ensure that they comply with relevant specifications, understand their individual performance targets and deliver accordingly.
* Liaise with the planning team to ensure correct allocation, check to clarify what trades and timeframes are required, and if a pre-inspection is necessary resulting in high levels of customer care and minimising non-productive time / activities.
* Support schedulers in reviewing diaries daily to ensure that the correct orders have been distributed across all supply chain.
* Ensure that pre and post repairs inspections are carried out, undertaking all necessary checks in accordance with Professional standards and other associated policies and procedures.

MMP Consultancy are looking to recruit a Relief Scheme Manager on a Permanent basis, based in Kent.

Main Responsibilities:

* Deliver monthly support sessions, with outcomes, across our independent older people's schemes.
* Effectively manage all aspects of housing related services to provide a high-quality housing management service to residents.
* Monitor and action low level rent arrears cases in accordance
* Conduct risk assessments and provide support to residents.
* Take ownership of the scheme key performance indicators (KPIs) and responsibility for ensuring their achievement and reporting to timescale.
* Build positive working relationships with multi-agency partners, and other services.
* Develop and maintain a varied activities programme which links in with the local community and encourage tenants to support their own activities.
* Implement and carry out any required health and safety and fire checks, ensuring that all schemes are compliant.
* Deliver an excellent level of service to customers ensuring that their needs are met.
* Ensure safeguarding concerns are dealt with.
* Maintain confidentiality regarding any sensitive information you come across in the course of your work, ensuring professional boundaries are adhered to.
* Ability to carry out support work at other sheltered schemes.
* Ad hoc testing of systems.
* Continuously look to improve the service and ensure all paperwork and record keeping is accurate and up to date.
* Ability to work at other schemes throughout the county.

Requirements:

* Desire to work in older adults' services and with a good understanding and knowledge of the issues facing the older person housing sector.
* Knowledge of welfare benefits, budgeting, and risk assessments in relation to housing management and allocations'
* Self-motivated, resilient, and able to work independently and with the ability to prioritise own workload and self-manage own learning.
* Experience of delivering excellent customer services.
* Able to use Microsoft office packages.
* Confident using bespoke ICT systems and databases.
* Excellent communication skills with the ability to tailor written and verbal communication to suit individual needs.
* Demonstrate ability to analyse and prioritise workload and be able to work under pressure.
* Ability to build relationships and gain trust while maintaining professional boundaries.