MMP Consultancy are looking to recruit a Repairs Administrator on a Temporary basis, in Kent.

The Planning Administrator will work closely with the Maintenance Team to ensure that all repairs and maintenance work is carried out in a timely and efficient manner. The successful candidate must have excellent organisational skills and the ability to plan and prioritise workloads. You will liaise with residents and contractors to ensure that all works are completed to a high standard.

Main Responsibilities:

• Accurately input overdue jobs and completed tasks into relevant systems.
• Ensure records are updated with completion details.
• Identify jobs that need to be brought forward based on urgency and deadlines, maintaining an efficient workflow.
• Reach out to tenants via phone and email to schedule and confirm repair appointments.
• Provide clear information about the nature of repairs and expected timeframes, addressing any concerns or queries they may have.
• Handle repair requests and log them into the appropriate systems.
• Coordinate with maintenance teams and contractors to ensure timely resolution of reported issues.
• Record updates and maintain accurate reports on ongoing repairs.
• Organise and respond to incoming emails related to repairs and maintenance inquiries.
• Prioritise urgent messages, flag important correspondence, and ensure timely follow-ups to maintain smooth communication.

Experience Required:

• Experience in working in a responsive repair's environment.
• Experience of raising, monitoring and recording work orders though a relevant housing / repair management system.
• Experience in coordinating and following up on work programmes.
• Ability to work independently, exercising good initiative and judgement
• Excellent written and verbal communication skills.

MMP Consultancy are working with a fantastic organisation to Portfolio Projects Manager to join them on a Fixed Term Basis, based in Kent.

Salary: £60,000 Per Annum

Please note this position offers Hybrid Working.

Key Responsibilities

• Lead the delivery of the Excellent Services Programme, including new technologies and changes to working practices, to time and budget
• Define and manage the portfolio of projects that deliver new solutions to agreed scopes, quality criteria, timetable and budgets
• Deliver new technology solutions within scope, time and budget that deliver business value, address business challenges, are 'fit for purpose', contribute to the resolution and avoidance of potential issues and problems that might affect the performance of business functions whilst ensuring the confidentiality, integrity and availability of business applications and data
• Work collaboratively with stakeholders to facilitate successful delivery of portfolios and projects within the agreed parameters and ensure they are aligned with other organisational programmes and business priorities
• Procure technology solutions, holding suppliers to account for the successful implementation of projects to agreed scope, quality, and timetable.
• Rigorously manage third party suppliers' performance and dependencies to ensure best value and the appropriate performance standards
• Ensure new technology solutions are successfully adopted by the business taking responsibility for end-to-end delivery from designing business requirements through to embedding with end users.
• Proactively manage scope, resources, quality, timetabling, cost, risks, issues, assumptions, dependencies, configurations, tests, integrations, defects and releases with appropriate controls, mitigations, tolerances and escalations
• Produce and update detailed programme and project documentation including charters, initiation documents, plans, backlogs, status reports, DRAID logs and trackers

Requirements:

• Proven record leading projects and project portfolios to successfully deliver change and improvements through different approaches
• Experience of delivering new ways of working and new systems
• Knowledge and experience of portfolio and project management methodologies and tailoring these to organisational context
• Expert knowledge of project management tools
• Experience of project management tasks; particularly identifying technical requirements and designing solutions
• History in business engagement, business analysis and planning, design, sourcing, transition and delivery of new technology and data capabilities
• Ability to deliver quality results on scope, time, and budget
• Ability to constructively challenge colleagues and partners to get the right outcome
• Ability to collaborate effectively with stakeholder groups and third-party suppliers and build strong, effective and productive relationships
• Competent at managing own learning and self-development and modelling this for others with a willingness to support the learning and development of colleagues
• Excellent communication skills across the full breadth of written, verbal, presentation, and digital media with the ability to communicate complex technical information to a variety of audiences
• Ability to be an ambassador and role model.

Are you passionate about fostering strong relationships between residents and contractors? We're seeking a proactive and empathetic individual to ensure resident needs are met while maintaining clear communication and coordination across all stakeholders.

If you have experience in resident liaison, excellent communication skills, and a dedication to delivering outstanding customer care, this role is an exciting opportunity to make a meaningful impact on housing services and community engagement.

MMP Consultancy are looking to recruit Resident Liaison Officers to work for a local authority based in South West London.

Pay Rate: £30.99 Per Hour

Responsibilities:

• Effectively liaise between the Council, residents and contractors to ensure that resident requirements are met and any issues are promptly and suitably addressed.
• Providing support to any vulnerable residents, you will work with carers and other relevant advocates to ensure that specific needs are taken account of and any issues are resolved to the customer's satisfaction.
• Build and maintain mutually beneficial relationships, facilitate communications and coordinate activities to streamline operations, public communications, incident response and conflict resolution.
• Deliver effective resident consultation and engagement, providing assurances at all levels that our buildings are compliant to all legislative requirements.
• Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management

Skills & Experience Required:

• Previous experience of working as a Resident Liaison Officer or Coordinator
• Excellent written and interpersonal skills
• Proven experience of delivering excellent customer care
• Experience of handling challenging and complex situations
• An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales