Meet The Team

Eva Quinn

Trainee Consultant – Operational Support & Admin

Eva joined MMP as a Resourcer in Sept 2022, working within the operational support team.

Eva’s interest stemmed in becoming a recruiter from working previously with people and interacting with individuals on a daily basis when she was a waitress. Eva is looking forward to developing her skills and knowledge in the sector with the hope of becoming a consultant in the future.

Out of work, Eva enjoys socialising with friends and family and enjoying a glass of wine, or 5. Eva also enjoys being outdoors whilst walking her dog.

 
 
 

Browse Eva Quinn Latest Jobs

list Compliance Contract Officer

£42000 - £42428 per annum

MMP Consultancy are working with a fantastic organisation to recruit Compliance Contracts Officer to join them on a Permanent basis, based in Kent.

Key Responsibilities
* Lead the administration and management of Asbestos Surveying and Asbestos Removal contracts, along with any other small compliance-related contracts, ensuring compliance policies and procedures are followed.
* Provide regular updates and support to the Building Safety Manager on contract outcomes against the programme, including KPIs, budget, contract meetings, and general progress all within the contractual framework.
* Undertake procurement exercises with the Building Safety Manager, and Procurement Manager for the compliance contracts.
* Ensure systems are continuously updated including but not limited to the Asbestos Register, Asbestos Management Plan, Housing and Asset System, CRM, and Documents Management.
* Raising and completing orders, organising inspections, processing payment, and carrying out other support tasks such as word processing, correspondence, specifications, and providing general support to the Building Safety Manager within the Asset Team.
* Attend relevant webinars, courses, and collaborative networks to ensure that legislation and regulation changes are incorporated into our Policies and procedures.

Requirements:
* Proven experience in asbestos contract management is essential.
* Detailed knowledge of building pathology
* Understanding of compliance activities within social housing and ability to manage compliance contracts.
* Experience in using a variety of JCT and partnering contracts with the ability to undertake a procurement exercise.
* Previous experience using systems such as CX or Keystone would be an advantage.
* Ability to communicate and influence contractors, colleagues, and stakeholders.
* Proven problem-solving and negotiation skills.
* Experience in dealing effectively with customer complaints and able to demonstrate an understanding of what provides excellent customer service.
* The ability to work as part of a team, along with the ability to prioritise the workload.

list Relief Scheme Manager

£15000 - £15479 per annum

MMP Consultancy are working with a fantastic organisation to recruit Relief Scheme Housing Manager to join them on Part Time Basis, in Kent.

Key Responsibilities:
* Effectively manage all aspects of housing related services to provide a high-quality housing management service to tenants.
* Monitor and action low level rent arrears cases in accordance with policies and procedures.
* Take ownership of the scheme Key Performance Indicators and responsibility for ensuring their achievement and reporting to timescale.
* Build positive working relationships with the care providers, cleaning, catering and facilities management contractors to ensure tenants receive a seamless service.
* Develop and maintain a varied activities programme which links in with the local community and encourage tenants to support their own activities.
* Implement any required health and Safety and fire checks for the scheme.
* Deliver an excellent level of service to customers ensuring that their needs are met.
* Ensure safeguarding concerns are dealt with.
* Maintain confidentiality regarding any sensitive information you come across in the course of your work, ensuring professional boundaries are adhered to.

list Compliance Contract Officer

£16.17 - £22.05 per hour

MMP Consultancy are working with a fantastic organisation to recruit Compliance Contracts Officer to join them on a temporary basis, based in Kent.

Key Responsibilities

  • Lead the administration and management of Asbestos Surveying and Asbestos Removal contracts, along with any other small compliance-related contracts, ensuring compliance policies and procedures are followed.
  • Provide regular updates and support to the Building Safety Manager on contract outcomes against the programme, including KPIs, budget, contract meetings, and general progress all within the contractual framework.
  • Undertake procurement exercises with the Building Safety Manager, and Procurement Manager for the compliance contracts.
  • Ensure systems are continuously updated including but not limited to the Asbestos Register, Asbestos Management Plan, Housing and Asset System, CRM, and Documents Management.
  • Raising and completing orders, organising inspections, processing payment, and carrying out other support tasks such as word processing, correspondence, specifications, and providing general support to the Building Safety Manager within the Asset Team.
  • Attend relevant webinars, courses, and collaborative networks to ensure that legislation and regulation changes are incorporated into our Policies and procedures.


Requirements:

  • Proven experience in asbestos contract management is essential.
  • Detailed knowledge of building pathology
  • Understanding of compliance activities within social housing and ability to manage compliance contracts.
  • Experience in using a variety of JCT and partnering contracts with the ability to undertake a procurement exercise.
  • Previous experience using systems such as CX or Keystone would be an advantage.
  • Ability to communicate and influence contractors, colleagues, and stakeholders.
  • Proven problem-solving and negotiation skills.
  • Experience in dealing effectively with customer complaints and able to demonstrate an understanding of what provides excellent customer service.
  • The ability to work as part of a team, along with the ability to prioritise the workload.

list Repairs Planner

£28000 - £29000 per annum

MMP Consultancy are looking to recruit a Repairs Planner on a Permanent basis, based in Surrey.

The Repairs Planner will work closely with the Maintenance Team to ensure that all repairs and maintenance work is carried out in a timely and efficient manner. The successful candidate must have excellent organisational skills and the ability to plan and prioritise workloads. You will liaise with residents and contractors to ensure that all works are completed to a high standard.

Main Responsibilities:
* Manage Operatives diaries.
* Planning repairs works for pre and post inspection, reactive and emergency repairs.
* Prioritising emergency works.
* Booking appointments and allocating works to the available operatives and following works from start through to completion.
* Ensure all relevant data is updated on a timely basis.
* Liaising with tenants and Operatives to arrange repairs.
* Effectively communicate any concerns about work quality and ensure operatives have the right material to complete their work.
* Take part in meetings, supervision, training as requested by the manager.

Experience Required:
* Previous experience of working with a Housing Association / Local Authority or contractor in either a Planning, Scheduling or Customer Service capacity
* Excellent communicator, with strong organisational skills
* GCSEs at Grade C or above and including Mathematics and English
* Proficient IT skills including use of Microsoft Excel and Word Proven background in a customer service focused environment
* Experience of using database systems (Connect / Northgate / DRS)
* Construction related knowledge

list Customer Service Manager

£38500 - £42000 per annum

MMP Consultancy is currently recruiting an enthusiastic Customer Service Manager to join a National Social Housing Contractor based in North London.

Responsibilities:
* Ensuring that customer service delivery is continuously improved in ways that meet the needs of the customer as well as our clients.
* Implement and manage a robust customer feedback system to ensure continuous service improvement and contribute to improvement in customer feedback methodology.
* Develop systems and processes to enable customer enquiries to be dealt with at first point of contact wherever possible for planned works, responsive repairs and other property related services.
* Develop and maintain close working between the Contact Centre, internal teams and main contractors to enable an efficient, seamless service to be delivered to our customers.
* Liaising with all service areas to act as an intermediary for customers as and when required.
* Accept and case manage on behalf of Customer Service Advisors, difficult customer situations that have been escalated to them, ensuring the customers experience in dealing with us is positive.
* Implement and manage service standards for delivery.
* Provide control over quality and quantity of Contact Centre activities through regular monitoring and measurement including adherence to service standards and utilising resources in the most efficient manner.
* Ensure established policies and procedures are adhered to.
* Ensure that service delivery is continuously improved to meet the needs of the customer as well as our clients and business partners.