MMP Consultancy are looking to recruit a Housing Management Assistant to work for a Local Authority in Hampshire.

Responsibilities:

• Foster good landlord/tenant relationships and to ensure compliance by the City Council and its tenants with the terms of the tenancy agreement.
• Maintain accurate information on the Council's housing management system (in particular using customer services) on tenancy issues relating to individual properties/tenants and using customer services as a tool for managing case work. This requires considerable amounts of data input.
• The use of File Director for storing tenancy records - an electronic filing system which has to be maintained with incoming information from tenants and used to keep tenancy records - which at various times have to be retrieved for casework. This scanning and imaging system requires accuracy to ensure that records are kept correctly, accurately, and are held securely - there is a need for accurate keyboard skills, and knowledge of the operation of the MFD.
• Take initial phone calls and deal with initial enquiries from residents, being able to answer questions in relation to tenancy and estate management. Passing on more complicated issues to the relevant Officer.
• Log multiple contacts on IWORLD for estate management issues and accurate input of documents scanned onto File Director. Data input is a major feature of the post.
• Assist customers in the bidding process for Homebid, making bids on their behalf as required.
• Book signs ups in a timely fashion to ensure that void turn round times are kept to a minimum.
• Prepare sign up paperwork, carrying out necessary checks, for the Housing Management Officer.
• ASB issues
• Tenancy management issues
• Update void information.
• Book and arrange patch chats inviting relevant staff and residents, and following the patch chats to type up notes, and distribute them to relevant staff/residents.

Location: London
Salary: £24 per hour (Umbrella)
Contract Type: Temporary

About the Role
We are working with a medium-sized housing association based in London to recruit a Compliance Officer specialising in fire safety. This is an excellent opportunity for a detail-oriented professional with strong data management and contract administration skills to support the organisation's fire safety compliance efforts.

Key Responsibilities

• Assist in managing compliance with fire safety regulations, including Active Fire Safety, AOV systems, Alarm Systems, Emergency Lighting, and Evacuation Systems.
• Oversee the administration and coordination of fire safety contracts, ensuring all contractor obligations are met.
• Maintain and update compliance databases, ensuring accuracy and completeness of information.
• Upload fire safety certificates and other essential documents into the database.
• Book orders and schedule appointments with contractors and residents.
• Communicate with contractors and residents to resolve access issues and ensure timely completion of fire safety work.
• Support the Compliance Team in monitoring contractor performance and compliance with service level agreements.
• Support ongoing compliance projects and contribute to improving fire safety procedures.
• Use Microsoft Dynamic 365 for data management and administrative tasks.

What We Are Looking For

The ideal candidate will demonstrate:

• Experience in compliance or contract administration, preferably within a social housing environment.
• Strong data management skills and attention to detail.
• Experience working with fire safety compliance processes (desirable but not essential to be technically qualified).
• Excellent organisational and communication skills to coordinate with contractors and residents.
• Ability to work independently and as part of a team in a fast-paced environment.
• Familiarity with Microsoft Dynamic 365 is a plus.

An exciting opportunity has arisen for an experienced Service Desk Analyst to work with a Housing Provider based in Oldham on an Temporary basis.

Umbrella Rate: £17.28 Per Hour / PAYE Rate: £13.15 Per Hour

Duties:

• Operate as a single point of contact for telephone, email, self-service portal and walk-ins from staff regarding IT incidents and service requests
• Provide a world-class customer experience with every interaction, resolving straightforward problems at first contact.
• Manage multiple job queues and third-party supplier calls, ensuring that specific types of incidents or requests are assigned to the appropriate individual, team or manager.
• Responsible for 1st line triage, investigation, resolution and ownership of Service Desk incidents throughout the incident lifecycle
• Responsible for updating of the ITSMF tool and provide support with the objective of restoring normal service as quickly as possible.
• Achieve continual service improvement for all functions associated with the Service Desk and IT support including the service catalogue, team knowledgebase, customer self-service portal and asset management database (AMDB).
• Facilitate the Major Incident procedure by providing communication to customers in preparation for planned work and unplanned outages.
• Administer a range of duties, including the starters, movers and leavers procedure, incorporating user administration and access management ensuring authorisation/access records are maintained in line with the organisations policies and procedures

Experience Required:

• Proven experience as a Service Desk Analyst or similar technical role
• Excellent customer service skills.
• Working knowledge of Microsoft Windows operating systems and Microsoft Office applications.
• Working knowledge of end user hardware and peripherals.
• Basic understanding of computer networks (components, cabling and IP addressing).
• Managing basic Active Directory objects (users, security/distribution groups).
• Excellent prioritisation skills.
• Able to maintain good supplier relationships.
• Excellent oral and written communications

Location: London
Salary: £24 per hour (Umbrella)
Contract Type: Temporary

About the Role
We are working with a medium-sized housing association based in London to recruit a Compliance Officer specialising in fire safety. This is an excellent opportunity for a detail-oriented professional with strong data management and contract administration skills to support the organisation's fire safety compliance efforts.

Key Responsibilities

• Assist in managing compliance with fire safety regulations, including Active Fire Safety, AOV systems, Alarm Systems, Emergency Lighting, and Evacuation Systems.
• Oversee the administration and coordination of fire safety contracts, ensuring all contractor obligations are met.
• Maintain and update compliance databases, ensuring accuracy and completeness of information.
• Upload fire safety certificates and other essential documents into the database.
• Book orders and schedule appointments with contractors and residents.
• Communicate with contractors and residents to resolve access issues and ensure timely completion of fire safety work.
• Support the Compliance Team in monitoring contractor performance and compliance with service level agreements.
• Support ongoing compliance projects and contribute to improving fire safety procedures.
• Use Microsoft Dynamic 365 for data management and administrative tasks.

What We Are Looking For

The ideal candidate will demonstrate:

• Experience in compliance or contract administration, preferably within a social housing environment.
• Strong data management skills and attention to detail.
• Experience working with fire safety compliance processes (desirable but not essential to be technically qualified).
• Excellent organisational and communication skills to coordinate with contractors and residents.
• Ability to work independently and as part of a team in a fast-paced environment.
• Familiarity with Microsoft Dynamic 365 is a plus.

An exciting opportunity has arisen for an experienced Planner to work with a Housing Provider based in Devon on an ongoing basis.

Umbrella Rate: £17.20 Per Hour / PAYE Rate: £13.06 Per Hour

This role would suit Repairs Planners, Repairs Scheduler's, Repairs Administrators with previous experience of repairs diagnosis and scheduling.

Duties:

• Provide effective planning of regional operative's diaries working closely with the regional operational team to support the achievement of operational KPIs.
• Coordinate the efficient scheduling of maintenance repairs for operating needs and customer requirements within the area.
• Maintain the scheduling system and provide internal and external customers with timely and accurate information.
• Liaise with customer service colleagues in relation to appointments and updating of all systems when operatives report issues.
• Ensure that all written, electronic and telephone enquiries are answered and resolved effectively in accordance with agreed service standards and timescales.
• Work closely with the commercial team in relation to subcontractors purchase orders and variation orders to ensure continued value for money and commercial procedures are followed.
• Ensure compliance with GDPR regulations when processing customer data.
• Take appropriate Health and Safety measures to ensure personal safety and the safety of our customers and colleagues.
• Support the protection and safety of our customers by ensuring safeguarding procedures are followed and safeguarding concerns are appropriately identified, monitored and reported.

Experience Required:

• Excellent communicator, with strong organisational skills
• GCSEs at Grade C or above and including Mathematics and English
• Proficient IT skills including use of Microsoft Excel and Word Proven background in a customer service focused environment
• Experience of using database systems (Connect / Northgate / DRS)
• Construction related knowledge
• Previous experience of working with a Housing Association / Local Authority or Maintenance Contractor in either a Scheduling or Customer Service capacity