MMP Consultancy are looking to recruit a Resident Liaison Officer in Sutton. This will be on a temporary ongoing role, working as part of the Planned Works team.

Pay Rate: £29.16 Per Hour

Please note this position will require you to have a full UK Driving Licence and access to your own vehicle!

Responsibilities:

• Effectively liaise between residents and contractors to ensure that resident requirements are met and any issues are promptly and suitably addressed.
• Providing support to any vulnerable residents, you will work with carers and other relevant advocates to ensure that specific needs are taken account of and any issues are resolved to the customer's satisfaction.
• Build and maintain mutually beneficial relationships, facilitate communications and coordinate activities to streamline operations, public communications, incident response and conflict resolution.
• Deliver effective resident consultation and engagement, providing assurances at all levels that our buildings are compliant to all legislative requirements.
• Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management

Skills & Experience Required:

• Previous experience of working as a Resident Liaison Officer or Coordinator
• Excellent written and interpersonal skills
• Proven experience of delivering excellent customer care
• Experience of handling challenging and complex situations
• An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales

We are currently seeking a dedicated and experienced Compliance Officer for a reputable housing association based in London.

As a Compliance Officer, you will play a pivotal role in ensuring that the housing association adheres to all relevant statutory and regulatory requirements.

Responsibilities:

• Overseeing and ensuring compliance with housing regulations and standards.
• Conducting regular audits and preparing reports to identify and address potential compliance issues.

• Oversee adherence to housing regulations and standards, including areas such as heating servicing programs, asbestos management, water safety hygiene, and fire alarm testing.
• Conduct regular audits, maintain accurate records, and prepare reports to identify and address potential compliance issues.
• Collaborate with internal teams and external partners to ensure cohesive and up-to-date compliance practices.

Skills / Qualifications Required:

• Proven experience in a compliance role within the housing sector, with a strong understanding of housing regulations and standards.
• Familiarity with compliance areas such as heating systems, asbestos management, water safety, and fire safety protocols.
• Excellent analytical skills, attention to detail, and the ability to interpret and apply complex regulations.
• Strong verbal and written communication skills, with the ability to effectively collaborate with diverse stakeholders.

This role is ideal for a proactive individual with a keen eye for detail and a passion for upholding high compliance standards.

MMP Consultancy are looking to recruit a Homelessness Prevention Officer on a Temporary basis for a Local Authority based in North West London.

Duties:

• Managing a caseload of people who are currently experiencing a housing crisis and provide a service that seeks to minimise the duration of that crisis.
• Understanding the complex, multiple needs as well as strengths of those individuals and develop trusting, non-dependent relationships to improve their confidence and motivation to progress towards their next step in housing.
• Empowering individuals to find their own solution to their housing crisis, drawing on the assistance provided by the Housing Options Team.
• Create individual Personal Housing Plans (PHPs) for everyone in housing need to sustain existing accommodation and/or find new housing, taking account of their personal circumstances and keep the plan under review.
• Carry out all agreed actions in the PHP that the Council is to take in a timely manner and update the plans promptly.
• Helping people to understand the rented housing market, keeping up-to-date with Local Housing Allowance, benefit changes, and opportunities.
• Providing some support for individuals through the resettlement process when moving to a new home.
• Helping tenants with preparing defence forms for section 21 and other relevant court proceedings

MMP Consultancy are looking to recruit a Recovery Officer on a Temporary basis for a Local Authority based in West London.

Duties:

• To support the Council Tax and NNDR Debt Managers in providing an efficient enforcement and recovery service for the authority.
• Update, investigate and reconcile Council Tax & NNDR accounts and take appropriate further recovery action where necessary in line with section guidelines to maximise revenue for the authority and ensure that targets are met within the department.
• Promote and implement the Council's Policies, particularly in relation to service provision and with due regard to customer care.
• Effectively utilise such IT systems as required during the course of duties.
• Interrogate and update appropriate systems and procedures in assisting to achieve Divisional and Council objectives and make sure the section meets its procedural obligations.
• Liaise and action information/enquiries from other sections, departments and outside agencies as necessary (e.g. DWP, collection agencies, employers and citizen's advice bureau), including maintaining accurate records of debt with external collection agencies and to allocate and process payment schedules and raise invoices as necessary.
• Process and log all cases returned uncollected by the Enforcement Agencies and take appropriate action as defined by procedures and the Enforcement Agents reports.
• Deal with enquiries in relation to cases at Enforcement Agent stage and liaise directly with the Enforcement agencies and debtor.
• Undertake system checks using Experian or other Council systems as appropriate for the purpose of tracing, closed account procedures, credit checks and identifying possible fraud.
• Prepare paperwork for committal, charging orders, applications to set aside etc in line with sectional guidelines.
• Deal with correspondence, telephone, e-mail and counter enquiries accurately and effectively as appropriate and within the departments target.

Knowledge and Skills:

• IRRV qualification desirable, you must have experience within the council tax & business rates sector and a good understanding of the relevant legislation.
• Experience of the Academy system for council tax and NNDR (business rates)
• Able to use Word, outlook and excel spread sheets.

MMP Consultancy are looking to recruit a Resident Liaison Officer in Sutton. This will be on a temporary ongoing role, working as part of the Planned Works team.

Pay Rate: £29.16 Per Hour

Please note this position will require you to have a full UK Driving Licence and access to your own vehicle!

Responsibilities:

• Effectively liaise between residents and contractors to ensure that resident requirements are met and any issues are promptly and suitably addressed.
• Providing support to any vulnerable residents, you will work with carers and other relevant advocates to ensure that specific needs are taken account of and any issues are resolved to the customer's satisfaction.
• Build and maintain mutually beneficial relationships, facilitate communications and coordinate activities to streamline operations, public communications, incident response and conflict resolution.
• Deliver effective resident consultation and engagement, providing assurances at all levels that our buildings are compliant to all legislative requirements.
• Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management

Skills & Experience Required:

• Previous experience of working as a Resident Liaison Officer or Coordinator
• Excellent written and interpersonal skills
• Proven experience of delivering excellent customer care
• Experience of handling challenging and complex situations
• An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales