Job search

MMP Consultancy currently has an opportunity for a Surveying Project Manager to join a housing association based out of Bristol.

This will be a permanent position paying £44,625 P/A Plus Benefits

The Role:

• The role involves surveying customer homes and communal spaces. You will be working alongside our residents and leaseholders taking ownership of ensuring that repairs are managed end to end and to manage issues and complaints that arise before, during or after works.

• You will be responsible for your own portfolio of projects, managing the day-to-day scoping of works, offering technical support. Ensuring delivery teams and contractors carry out the correct repairs works on time, to budget and in line with our standards.

Job Purpose:

• Ownership of complex projects from inception to completion, ensuring that repairs are project managed to meet deadlines and within budget*.
• Surveying and Identifying building defects through, conducting building pathology testing*.
• Initial triage of damp and mould cases to assess the need for site inspection*.
• Detailed report and specification writing, for example to support section 20 notices and damp and mould /disrepair claims*.
• Procurement, tendering, organisation, and management of individual projects. For example, Insurance claims, fire damage, DFG's, Structural Movement and demolition work.
• Mutual Exchange condition reports.
• External Stake Holder engagement, for example with Local Authorities*.
• Project Management to include preparation of plans, pre-build meeting construction phase oversight, maintaining value for money and budget control throughout the project.
• Work with internal departments to supports customers throughout the construction process.
• To actively contribute to the day-to-day operational delivery of construction work, primarily stand-alone building projects.
• Providing excellent customer service, building relationships with communities and promoting the organisation.
• Supporting the repairs and empty homes delivery teams with technical knowledge.
• Developing and carrying out tenders within procurement guidelines.
• Working with the Safe Homes teams ensure that all sub-contrators are compliant with the required standards of H&S.
• To be responsible for creating a culture of excellence and continuous improvement with a focus on right first time.
• Carry out post work quality inspections on an agreed sample of jobs within agreed timescales.
• Work closely with other Managers within HRS to ensure the most appropriate resources are deployed to carry out works.
• Uphold my clients internal control systems including Standing Orders, Financial Regulations and Data Protection as well as all relevant policies and procedures*.

Title: Surveying Project Manager

Salary: £44,625 P/A Plus Benefits

Location: Bristol

A fantastic opportunity has arisen for a Housing Officer to join an Excellent Housing Association based in East London on a Permanent Basis.

Main Responsibilities:
* Tenancy/lease management - Providing advice, managing requests, and acting where breaches of tenancy/lease conditions or changes in circumstances occur. This includes but not limited to death/succession; possession proceedings; squatting/abandonment
* ASB - Tackling and reducing the effects of anti-social behaviour, managing a caseload of anti-social behaviour cases to the point of closure or enforcement action. This includes case assessment; identifying solutions and acting; preparing cases for court action and representing the organisation at court and at evictions
* Tenancy audits /fraud - investigating unlawful subletting and taken the appropriate legal action
* Lettings - Taking ownership for all empty properties and subunits in a patch to minimise void periods.
* Ensure vulnerable residents are signposted to appropriate services and support to enable tenancy sustainment, providing basic advice on welfare benefits and support that is available
* Proactively seek residents' views to improve service delivery and customer satisfaction
* Support and promote the work of the community development team within the patch
* Actively promote, assist and encourage resident involvement attending relevant resident panels, walkabouts and meetings to address their issues of concern
* Investigate safeguarding concerns and refer to the Neighbourhood Operations Manger
* Engage with and involve residents in the management of their neighbourhood by carrying out regular estate inspections, identifying and resolving issues directly or in liaison with internal teams or other external agencies
* Deliver a programme of regular estate inspections
* Deal with service charge queries from tenants and leaseholders on the quality of services and service specifications
* Support the customer services team with technical advice to improve resolution at first point of contact

Skills and Knowledge:
* Up to date knowledge of legislation and good practice relevant to leasehold & housing management
* Understanding of service charge apportionment methods and service charges
* Ability to interpret leases, complex information, and management agreements
* Able to travel efficiently across the stock and attend evening meetings
* Highly developed interpersonal skills with approachability and flexibility
* Can manage own workload day-to-day, handling different projects simultaneously and working to conflicting deadlines
* Excellent communication skills with the ability to engage with different customers and at court when needed
* Developed relationship management or stakeholder engagement skills, with the ability to influence, engage and manage conflict to resolution
* Organised, planned and able to prioritise competing demands
* Well-developed IT skills including experience of Microsoft office and the ability to proficiently use computerised databases

MMP Consultancy are looking to recruit a Customer Service Advisor on a Permanent Basis in East London.

Main Responsibilities:
* Delivering consistently high-quality customer service across all contact channels, in line with customer service standards.
* Tailoring services to meet the diverse needs of individual customers, ensuring an equally positive experience for everyone.
* Taking ownership of challenging messages and difficult conversations with customers, including complaint resolution.
* Complying with policies, procedures, and guidelines, recognizing when to escalate for exceptions.
* Collaborating with colleagues, partners, and contractors to provide an efficient and joined-up service.
* Actively listening to customers, obtaining their feedback, and contributing to continuous service improvement.
* Managing your learning to keep your knowledge up to date, enabling you to provide the right answer, first time.
* Competently using relevant systems to deliver a high level of customer service.
* Implementing and supporting changes to customer service delivery.

Person Specification:
* Experience of working in a customer service or contact centre environment.
* Commitment to making a positive difference to people through great customer service.
* Ability to communicate clearly and build rapport with customers across various contact channels.
* Comfortable using standard Microsoft Office packages and in-house systems, with the ability to learn and use new ICT systems.
* Ability to use the most appropriate style and method of communication with internal and external customers and stakeholders.
* Ability to tailor complex information according to the customer's needs.
* Ability to prioritize competing commitments and work accurately and methodically under pressure.
* Experience in dealing with challenging behaviour while remaining solution-focused.

MMP Consultancy currently have an opportunity for a Housing Fire Safety Manager to join a local authority based out of Hampshire.

This will be a permanent position paying £57,214 P/A rising to £59,234 P/A with excellent performance.

The Role:

• To lead and manage the Council's response to fire safety in the Council's Housing stock, including devising strategies, policies and assurance processes to ensure compliance with all statutory fire safety laws/regulations/codes of practice and guidance.
• To lead and manage the Council's housing fire risk assessment programme.
• To lead and manage the delivery of all programmes of work and actions arising from fire risk assessments, ensuring they are undertaken within appropriate timescales.
• To work closely with the Executive Head of Governance and Housing, EMT and Housing Service Managers on all aspects of fire safety and related works.

Job Purpose:

• To lead and manage the Council's response to fire safety in the Council housing stock.

• To lead, manage, plan and deliver the Council's programme of fire risk assessments across all Council housing stock.

• To lead and manage the implementation of all work programmes and actions arising out of fire risk assessments including tendering projects, ensuing that fire safety work is undertaken to the required standard.

• To work directly with external Fire Safety experts in the implementation of fire safety works and best practice.

• To lead, manage and be responsible for formal project control processes ensuring these are updated regularly and acted upon.

• To manage the Fire Safety Project Officer and Building Safety Officers to ensure effective delivery of work programmes in response to fire safety actions and other building remedial actions to ensure that council housing stock is safe.

• To monitor all fire safety project activity, including against budgets and delivery of targets in accordance with agreed timescales.

• To manage and lead on fire risk management strategies and policies for the Council's Housing Service in line with fire safety legislation/regulations/ codes of practice/ guidance.

• To work closely with Executive Head, EMT and Housing Service Managers on all aspects of fire and building safety.

• To appoint, lead and manage staff.

• To be responsible for implementing new fire safety legislation and best practice, liaising closely with the Executive Heads, EMT and Housing Services and recommend appropriate courses of action. .

• Regularly advise senior management and the Council's Executive Management Team (EMT) of performance relating to fire safety against best practice and legal standards.

• Produce clear, concise and regular reports for senior management and the Council's Executive Management Team on fire safety compliance.

• Apply sound professional judgement to ensure that risks are escalated to the Executive Head/EMT and to devise appropriate robust and tested mitigation plans and strategies to deal with risk.

• Be responsible for embedding a positive fire safety culture through close liaison with all Housing Service Managers, the Executive Head and EMT and arrange a regular programme of fire safety training across Housing Services.

• Liaise with enforcing authorities where necessary, taking responsibility for recording and managing fire incidences and implementing any post-incident actions.

• Represent my client at fire safety sector forums, building professional relationships with key external stakeholders, including Hampshire & IOW Fire Service, Health and Safety Executive and the Social Housing Regulator.

Qualifications:

You need to hold either of the following qualifications:

• Member of the Institute of Fire safety Managers (MIFSM)
• Member of the Institute of Fire Engineers (MIFireE)
• Level 4 Diploma in Fire Safety.

Title: Housing Fire Safety Manager

Salary: £57,214 P/A rising to £59,234 P/A with excellent performance.

Location: Hampshire

A great opportunity has arisen for an Electrician to join a Housing provider based in Hampshire, on a permanent basis, paying £37,600 per annum with a van and fuel card supplied. The successful candidate will be available within short notice and have social housing experience.You must have a driving license as you will be supplied with a company van. The areas the successful Electrician will be covering will be Basingstoke and Winchester.

Working Hours: 8:30am - 17:00pm - Monday - Friday

You will be required to:

* Carry out remedial repairs and maintenance within social housing properties, occupied and void.
* Carry out electrical repairs EICRs
* Testing and inspecting occupied and void properties
* Ensure works are completed at a high standard within given time frames
* Carry out works allocated by appointments
* Participate in 24 call out when required which is 1 week in every 5/6 weeks

As an Electrician on the call out rota you will be paid:
* £115 stand by rate
* £35 per call out and if a first time fix it will be paid at £50 per call out.

Qualifications:

* City & Guilds and or/ equivalent e.g NVQ Level 3
* BS 7617: 18th Edition
* 2391 or 2395 (Desirable)

You will be supplied with:

* A company van and fuel card

If you are interested in this role, please contact George and send me a copy of your CV or give me a call to discuss this further on 01920 871 121.

A great opportunity has arisen for a Gas Engineer to join a Housing Association based in Portishead on a permanent basis paying £37,387 per annum with a van and fuel card supplied. My client is looking for a keen Gas Engineer who are looking for a secure role. The successful Gas Engineer will be required to work within occupied and void properties, completing annual gas servicing and repairs. This is role will be covering North Somerset, Bristol and Swindon.

Working Hours: 39 hours per week Mon-Fri

The successful Gas Engineer will be required to:
* Complete servicing and repairs (Domestic).
* Accurate completion of Gasafe certificates and other documentation including reporting defects
* Available as part of a stand by rota covering out of hours

The successful Gas Engineer will be supplied with:
* Van & fuel card

Gas Qualifications Required:
* Current:CCN1,CPA1,CKR1,HTR1,WAT1,CEN gas qualifications

We are looking for a Maintenance Electrician to become an integral part of maintenance team, ensuring top-tier expertise in electrical services. Responsible for responsive/planned maintenance, upgrades, and installations while ensuring compliance with standards.

Main Responsibilities:
* Day-to-day maintenance and repair of building services installations.
* Scheduled Planned Preventative Maintenance.
* Installation, testing, and commissioning of electrical installations.
* Maintenance of access control systems (SALTO).
* Collaboration with sustainability colleagues.
* Fault finding on complex building lighting control systems.

Essential Skills:
* Recognised Apprenticeship or approved equivalent.
* Significant trade experience.
* 18th Edition qualification.
* Ability to undertake electrical system fault finding, repairs, and installations.
* Trained and Qualified as an Authorised Person LV Electrical.
* Good understanding of the Health and Safety at Work Act.

Desirable Skills:
* City & Guilds Craft/Technician in Electrical Engineering.
* City & Guilds Test & Inspect qualification.
* Driving licence or ability to travel/equivalent mobility.

The Role is working 37.5 hours per week, working a 2-shift system.
* Mon-Thu: 07:30 am - 16:00 pm Fri: 07:30 am - 15:30 pm
* Mon-Thu: 09:30 am - 18:00 pm Fri: 09:30 am - 17:30 pm

The successful candidate will receive £28,759 - £32,982 per annum plus a 12% shift allowance and Call-Out week standby allowance payment of £150 (1 in 10 weeks)

If you are interested in the role, please apply now!

A great opportunity has arisen for an Electrician to join a Housing provider based in Berkshire, on a permanent basis, offering a salary of up to £36,351 per annum. The successful candidate will be available within short notice and have social housing experience. You must have a driving license as you will be supplied with a company van.

Pay Rates:

* Perm - £36,351 Van & Fuel Card

You will be required to:

* Carry out repairs and maintenance within social housing properties, voids and occupied
* Carry out electrical repairs EICRs and complete NICEIC Certificates
* Ensure works are completed at a high standard within given time frames
* Carry out works allocated by appointments
* Participate in 24 call out when required

Qualifications:

* City & Guilds and or/ equivalent e.g NVQ
* BS 7617: 18th Edition
* 2391 or 2395

You will be supplied with:

* A company van

If you are interested in this role, please send me a copy of your CV or give me a call to discuss this further.

MMP Consultancy are working with a public-sector organisation to recruit a Repairs Customer Service Advisor to work on a Permanent basis based in East London.

This individual will be responsible for providing administrative support to the Repairs team, ensuring the effective of the responsive and planned repairs maintenance services to tenants and leaseholders properties which are managed by the organisation. We are seeking previous Repairs Administrator's and Maintenance Administrator's to apply.

Responsibilities:
* Answer and process all telephone calls accurately, politely and courteously within specified targets and standards, ensuring that messages are appropriately communicated, and accurate descriptions of the works required is obtained and entered into the appropriate IT applications
* Make appointments for staff and contractors to visit residents, informing tenants and leaseholders of appointments and completion target times
* Ensure the timely and accurate storage and retrieval of data relating to the repairs and planned maintenance service
* Liaise with Contractors to ensure excellent standards of customer service are maintained regarding making and keeping appointments, particularly communication with contractors about completion dates, non-access and rechargeable repairs
* Process orders and invoices for the Repairs service
* Liaise with Contractors and Surveyors in relation to variation orders
* Maintain and administer Disrepair records
* Provide assistance to the Property Services Manager and Technical Surveyors
* Co-ordinate and administer actions resulting from internal and external audits that relate to the repairs service

Ideal Candidate:
* Previous experience of working in a Repairs Administrator role
* Previous experience of working with a Housing Association, Local Authority or Main Contractor
* Excellent customer services and communication skills
* Proficient in the use of Microsoft Office and experience of Housing Management / Repairs databases

A great opportunity has arisen for a Multi Trader to join a Housing Association on a permanent basis paying up to £34,000 per annum. This will be covering the Brighton/Crawley areas. The successful Multi Trade Plumber/Carpenter will be available within short notice, have social housing experience and must have a driving license as you will be supplied with a van and fuel card.

This role will be within the voids/empty homes team so all aspects of property maintenance would be required.

Multi Trade Duties:

Carry out carry out a range of repairs and maintenance within social housing properties including carpentry, plumbing, painting and decorating and patch plastering in void properties.

The Successful Multi Trade Plumber/Carpenter will be required to:

Ensure works are completed at a high standard within given time frames
Carry out works allocated by appointments
Have a valid UK Driving Licence
A basic DBS will be required

A great opportunity has arisen for a painter and decorator to work for a housing association working across South West and West London postcodes on a temp basis which will be paying £18.79 per hour (umbrella rate) . My client is looking for an experienced Painter to join the voids team. You will be supplied with a van and fuel card.

You will be required to:
* Artexing
* Coving
* Remove and refit fixtures and fittings
* Make good tiling
* General Preparation work, filling
* Wallpapering
* General Painting
* Glosswork/Staining

A current in date DBS would be beneficial

I am currently recruiting for Multi Trader to join a social housing contractor on a temporary ongoing basis covering Crawley. A basic DBS Check will need to be carried out if successful.

Multi Trade Duties:
* Carry out carry out a range of multi-skilled carpentry, plumbing, tiling, wet trades, and plumbing works repairs and maintenance within social housing properties, voids and occupied.

The Successful Multi Trader will be required to:
* Ensure works are completed at a high standard within given time frames
* Carry out works allocated by appointments
* Have a valid UK Driving Licence

Pay Rate:
Temp - £20ph (CIS or Umbrella)

Hours:
* 40 hours per week (Mon to Fri)

You will be supplied with:
* A van
* Fuel card
* PDA System