Job search

Service Charge Analyst (Temporary Contract)

Contract: 12-week initial contract, with potential for extension or permanent
Working Arrangement: Hybrid - 3 days in the office
Pay Rate: £20.88 per hour PAYE or £27.45 per hour Umbrella

About the Role:
We are seeking a highly organised and analytical Service Charge Analyst to join a well-respected housing association on a temporary basis. This role offers an initial 12-week contract with the possibility of extension or transitioning into a permanent position. You will play a key role in the service charge actuals and budget-setting process by producing detailed financial analysis, resolving exceptions, and liaising with internal stakeholders.

Key Responsibilities:
- Produce thorough analysis of actual expenditure and estimate future costs for service charge budgets.
- Calculate provisions for replacement and refurbishment requirements.
- Review and verify contracts and allocate costs to the correct schemes.
- Resolve any exceptions within schemes and monitor spend variances.
- Investigate and resolve issues related to invoice coding, apportionment, and the accuracy of logged data.
- Liaise with internal stakeholders to gather supporting documentation, such as invoices and contracts.
- Check the integrity of account data and analyse variances, ensuring accurate statements are prepared and approved.
- Use multiple systems to extract budget and actual data.
- Respond to customer enquiries, investigating and escalating issues using case management techniques.

Requirements:
- Experience in service charge analysis, ideally within housing associations or property management.
- Strong financial and data analysis skills, with the ability to monitor and resolve budget variances.
- Excellent attention to detail, particularly with contract checking and cost allocation.
- Good communication skills for liaising with internal stakeholders and handling customer enquiries.
- Ability to navigate and work across multiple financial systems.

Why Join?
- Hybrid working for better work-life balance.
- Opportunity for the role to be extended or become permanent.
- Competitive hourly rates: £20.88 PAYE or £27.45 Umbrella.
- Be part of a team that directly contributes to providing vital housing services.

Apply Now:
If you have strong analytical skills and experience in service charge analysis, this could be a great opportunity to make a real impact in a dynamic housing association.

MMP Consultancy are currently recruiting for a ASB officer to join a wonderful Housing Association in Northamptonshire on a temporary basis.

Key Responsibilities:

* To have primary responsibility for enforcement action for a designated area of the town and where necessary provide appropriate support to complainants and witnesses, and proactively support tenants in sustaining tenancies.
* Have a detailed knowledge of relevant legislation; best practice policies and procedures to enable the instigation of legal proceedings were necessary.
* Prepare cases and attend and represent us at Court hearings.
* Promote and participate in joint working with other agencies involved in dealing with Domestic Violence, Hate Crimes and Anti-Social Behaviour.
* Ensure all computerised and manual recording systems are updated and maintained on an accurate and timely basis, and that all service requests are responded to within the prescribed timescales.
* To attend resident meetings and other meetings as appropriate.
* Develop and maintain effective relationships with other Council officers, outside agencies and tenants to ensure that a high-quality tenancy management service is delivered.
* To provide as required written reports in relation to issues and events related to the patch.
* Provide cover for other Officers and staff in their absence.
* To undertake any other duties commensurate with the position as designated by the line manager.

Knowledge and Skills:

* Basic knowledge of Housing law
* Awareness of Current Housing issues
* Good literacy and numeracy levels
* Dealing with Customers in one to one situations
* Responding to customer enquiries by telephone
* Ability to prioritise work load
* IT Literate/good keyboard skills
* Good written and verbal communication
* Ability to interpret /implement policy, procedure and legislation
* Full Driving Licence
* Good written and verbal communications
* Performance Minded
* Willingness to undertake relevant Training
* Communicates effective at all levels in a clear, concise and open manner.
* Takes personal responsibility for delivering an excellent service to meet the needs of internal and external customers
* Committed to working with team and partners to achieve common goals and ensure performance at highest level.
* Takes responsibility for own actions, set high standards for personal performance and shows determination to meet goals

MMP Consultancy are looking for a Housing Support Officer to join a wonderful Housing Association in East London.

Key Responsibilities:

* Work as part of a team providing a high quality housing service that meets the needs of residents and is delivered in accordance with the Corporate Objectives and Team Plan.
* Provide routine administrative support to the Local Neighbourhood Centre including the opening and distribution of post, general photocopying and stationery management.
* Update and maintain the correspondence register and chase up any outstanding responses.
* Dealing with routine enquiries in a sensitive and efficient way including relaying to residents information held on the repairs system and other systems within the office.
* Taking accurate messages for other members of staff and forwarding them on via email in a timely manner. This would include forwarding on enquiries and messages to all staff.
* Support a more experienced officer on reception duties in order to gain knowledge and experience.
* Communicate and liaise regularly with tenants and leaseholders and their representatives associations.
* Support the Neighbourhood Housing Manager in monitoring activities and services including the production and or the analysis of data.
* Ensure that all allocated duties are carried out in compliance with our Health & Safety policy, Financial Regulations, Standing Orders and other procedures.
* Undertake project work specific to your areas of responsibility as and when required.
* To be responsible for the counter and reception area, ensuring that it is tidy and welcoming and that leaflets and available material are up to date and displayed.

Skills & Knowledge:

* Knowledge and understanding of the role of a Local Neighbourhood Housing Office
* Well developed communication skills both written and verbal to deal effectively and professionally with tenants, leaseholders, contractors, managers and staff.
* Well developed IT skills (including Work, Excel and Ideally Orchard)
* Ability to manage a number of complex tasks simultaneously
* Ability to follow and record complex procedures and processes accurately

MMP Consultancy are working with a fantastic organisation based in East London to recruit a full-time Neighbourhood Team Manager to work on a temporary basis.

Responsibilities:
* To ensure properties are safe and compliance is maintained with the terms of the tenancy, lease, or management agreement.
* To deliver high standards in housing management,
* To provide a flexible face to face service with a commitment to solving problems quickly and efficiently.
* Identify and provide support for vulnerable customers. Reporting and acting on safeguarding concerns resulting in better coordinated services to ensure the wellbeing of our customers is a priority.
* Achieve 'right first time' outcomes and reduce complaints and failure management.
* Develop and deliver local offers that meet the needs and wants of the local community/estate.
* Promote the use the 'self-service' options to customers, making the best use of technology and social media as a tool for communication.
* To work collaboratively with the new resident's team, making the best use of our stock and meeting the housing requirements of our customers.
* To work collaboratively with regeneration and development to deliver the aspirations and master plans for specific areas for growth, change and transformation.
* Work with subject matter experts in a range of areas such as fraud, Antisocial behaviour, legal, Tenant and Family Support, resident involvement, market rent and homeownership services, collections, service charges, customer services, estate services, environmental services, welfare rights, employment, and training advice to offer a first-class service.
* To prepare evidence and Notices including attending Court to present cases where legal action/possession is required.
* Attend external and partner agency meetings including meetings with stakeholders, community leaders etc.
* To promote resident involvement and feedback. To attend Tenant/Resident Association meetings and other resident events. To actively engage and work with residents in the management of their home and Neighbourhoods, to develop and improve service delivery taking full account of resident's needs.
* To ensure income is generated through the letting of subunits.
* Carry out welcome visits to new tenants within 6 weeks.
* To carry out other duties in line with the above as requested by your line manager.
Skills/Experience required:
* Ability to work independently, exercising good initiative and judgement.
* Proven time management and prioritization skills.
* Proven experience and ability to deliver excellent customer care and valuing diversity.
* Proven attention to detail and ability to work on a variety of tasks simultaneously.
* Ability to work under pressure and meet deadlines and target.
* Demonstrate a commitment to building and sustaining relationships to improve communities and engage with residents.
* Track record of delivering excellent customer service in a service industry.
* Prudent management of resources financial, technological, and human.
* Managing projects to deliver a better customer experience.

Are you passionate about making a real impact in resident services? We're looking for a dynamic Resident Services Operations Manager to support our management team and drive forward critical projects that ensure the successful implementation of major changes to our ways of working.

Key Responsibilities:
- Lead the delivery of projects supporting resident satisfaction and operational excellence.
- Spearhead initiatives such as income generation (garages, parking, community centres) and value for money strategies.
- Collaborate with stakeholders, including residents, councillors, and service teams, to ensure service improvements and innovation.
- Develop effective communication strategies to keep stakeholders updated on progress and challenges.
- Conduct in-depth research, prepare policy recommendations, and propose innovative approaches to service delivery.

About You:
- Expert knowledge of housing management, legislation, and resident consultation best practices.
- Experience in project management, driving operational improvements, and delivering value for money initiatives.
- Skilled in working collaboratively with residents, teams, and senior managers to overcome barriers and deliver results.
- Strong analytical, communication, and problem-solving skills focusing on delivering creative, cost-effective solutions.

This role is a fantastic opportunity to lead change and contribute to the success of resident services. If you're a strategic thinker passionate about housing and project management, we'd love to hear from you!

Job Opportunity: Resident Services Project Manager
Contract: Interim

#HousingJobs #ProjectManagement #ResidentServices

Job Title: Community Safety Officer
Pay: £18.29 per hour PAYE / £24.14 per hour Umbrella
Contract: Temporary Assignment (Maternity Cover)
Location: London

We are seeking an experienced Community Safety Officer to join a dedicated team on a temporary contract covering maternity leave. In this role, you will tackle anti-social behaviour (ASB) in the community, ensuring the safety and well-being of residents by coordinating preventative measures and enforcement actions. You will collaborate with various partners and stakeholders to promote a safe, cohesive environment.

Key Responsibilities:
- Address anti-social behaviour and coordinate appropriate responses.
- Work closely with local organisations to improve public safety.
- Investigate ASB incidents, prepare cases, and attend court if necessary.
- Keep up to date with legislation and best practices in ASB management.
- Issue formal warnings, notices, and legal documents as required.
- Advise councillors and senior officers on relevant legislation.
- Deliver high levels of customer service and ensure service delivery standards are met.

Requirements:
- Experience in ASB reduction and enforcement.
- Knowledge of the ASB, Crime and Policing Act 2014
- Strong communication skills, both written and verbal
- Ability to work collaboratively and under pressure.
- Familiarity with Health, Safety, and Welfare legislation
- Advanced DBS check required.

This is a fantastic opportunity for a dedicated professional with experience in community safety and anti-social behaviour management to make a positive impact.

Resident Liaison Officer (Ongoing Contract) - Housing Association
£29.71 per hour (Umbrella)

A leading Housing Association in London is seeking an experienced Resident Liaison Officer to join their team on an ongoing temporary assignment. This is an exciting opportunity for a customer-focused professional with a passion for supporting residents through housing projects.

Key Responsibilities:
- Act as the main point of contact for residents during planned maintenance, improvement, and refurbishment works.
- Provide regular updates, addressing any concerns or queries promptly to ensure high levels of resident satisfaction.
- Arrange and conduct home visits to discuss project impact, timelines, and support residents throughout the process.
- Coordinate with contractors and housing teams to ensure minimal disruption to residents while ensuring health and safety compliance.
- Assist vulnerable residents, ensuring their needs are met, and support is available where needed.
- Maintain accurate records of resident communication, project progress, and any actions taken.

About You:
- Proven experience in a similar Resident Liaison Officer role, ideally within social housing or property management.
- Excellent communication and interpersonal skills, with the ability to handle challenging situations with tact and diplomacy.
- Strong organisational skills, able to manage multiple tasks and prioritise effectively.
- Knowledge of housing regulations and health & safety requirements.
- A proactive approach, with a passion for delivering exceptional customer service.

This role offers a fantastic opportunity to contribute to meaningful housing projects while ensuring residents are well-supported.

MMP Consultancy are looking to recruit a Scheme Manager on a Permanent basis, based in Kent.

This is being offered on a full & part time basis.

Main Responsibilities:

• Effectively manage all aspects of housing related services to provide a high-quality housing management service to residents.
• Monitor and action low level rent arrears cases in accordance with the policies and procedures.
• Conduct risk assessments and provide support to residents
• Take ownership of the scheme key performance indicators (KPIs) and responsibility for ensuring their achievement and reporting to timescale.
• Build positive working relationships with multi-agency partners, and other services.
• Develop and maintain a varied activities programme which links in with the local community and encourage tenants to support their own activities.
• Implement and carry out any required health and safety and fire checks, ensuring that all schemes are compliant.
• Deliver an excellent level of service to customers ensuring that their needs are met.
• Ensure safeguarding concerns are dealt with.
• Maintain confidentiality regarding any sensitive information you come across in the course of your work, ensuring professional boundaries are adhered to.
• Ability to carry out support work at other sheltered schemes
• Ad hoc testing of systems.
• Continuously look to improve the service and ensure all paperwork and record keeping is accurate and up to date.
• Ability to work at other schemes throughout the county.
• Undertake any additional duties that may be required to meet the varying demand and deliver a great service to our customers.

Requirements:

• Educated to GCSE standard or equivalent
• Driving Licence and access to a suitable vehicle

MMP Consultancy are looking to recruit Resident Liaison Officers to work for a National Contractor on an Ongoing Basis, based in South London.

We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of works programmes. Working closely with Contract Managers you will assist in resident consultation and involvement.

Responsibilities:
* Assisting in the management of resident consultation and involvement in planned works programmes, minimising disruption to residents whilst helping to ensure that the programme does not fall behind schedule and costs remain within budget
* Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management
* Contribution to community engagement plans and initiatives to counter joblessness and financial exclusion

Ideal Candidate:
* Present previous experience of working within Social Housing or Local Authority
* Resident Liaison/Community Engagement capacity
* Experience of supporting planned works programmes
* Experience of handling challenging and complex situations
* An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales

Tenancy and Leasehold Manager (Hybrid Working) - Housing Association - North London

About the Role:
A leading Housing Association in North London is seeking two Tenancy and Leasehold Managers to join their dynamic team on an interim basis. This is a fantastic opportunity to step into a rewarding role where you'll be handling a wide range of tenancy and leasehold matters, supporting residents, and ensuring a seamless customer experience.

Key Responsibilities:
- Manage and resolve complex tenancy and leasehold enquiries, including permissions, licences, subletting, and tenancy visits.
- Act as the primary point of contact, working collaboratively with internal teams to ensure quick resolution of complex issues.
- Use technology to communicate effectively with residents, ensuring all information is recorded accurately in line with policies and procedures.
- Conduct home visits, site visits, or office appointments as required.
- Achieve personal and business targets, service levels, and quality standards to maximise customer satisfaction.

What We're Looking For:
- Proven experience in tenancy or leasehold management within a high-pressure, statutory environment.
- Strong knowledge of the legal and contractual frameworks around tenancy and homeownership management.
- Excellent communication skills, with the ability to resolve complex issues and manage challenging conversations.
- IT proficient, with experience using Microsoft Office and in-house systems.
- A self-motivated, assertive individual who can work both independently and as part of a team.

Why Apply?
This is a great opportunity to work with a respected housing association that values diversity, teamwork, and continuous improvement. You'll be working on the front line, making a real difference in the lives of residents while gaining valuable experience in tenancy and leasehold management.

Resident Engagement Manager - Local Authority, London

About the Role:
We are looking for an experienced Resident Engagement Manager to support a building envelope project in London. This role focuses on resident relocations, stakeholder engagement, and day-to-day operational management to ensure minimal disruption during construction works across five residential towers. You will play a key role in ensuring residents' safety, comfort, and well-being while overseeing relocations and coordinating the post-construction aftercare process.

Key Responsibilities:
- Lead and coordinate the temporary relocation of residents to alternate accommodations.
- Ensure logistical support, resident communication, and contract management are executed smoothly.
- Act as the main point of contact for residents, addressing concerns and providing regular updates.
- Oversee aftercare visits following major works, identifying and documenting defects for contractors to resolve.
- Monitor quality, manage performance, and ensure issues are addressed promptly.
- Attend programmed aftercare visits to assess the completion status in each home.
- Collaborate with contractors to ensure residents' preferences are captured and communicated before the start of works.
- Coordinate void works, managing utilities, telecoms, and preparatory tasks for vacant units.
- Lead efforts for pest control, damp & mould resolution, decluttering, and mechanical & electrical repairs in collaboration with contractors.
- Oversee additional services, including road closures and service adjustments.
- Ensure strict adherence to health and safety regulations throughout the project, conducting regular safety checks in collaboration with contractors.
- Prioritise residential safety during ongoing works.
- Maintain accurate project documentation, including contracts, relocation agreements, and aftercare reports.
- Ensure compliance with project standards and client documentation requirements.
- Assist with additional project activities such as document control, inspections, and resident engagement.
- Attend handover meetings to ensure that all project deliverables are accurately documented, and all snags are addressed.
- Act as the liaison between residents, contractors, and the project team, ensuring regular communication and progress updates.
- Address resident concerns promptly and work to resolve any issues that impact the project or residents' well-being.

About You:
The ideal candidate will have experience in operations or construction management within a residential or property management environment. Experience with resident relocations and engagement is highly desirable, along with strong communication, organisational, and problem-solving skills.

Essential Skills:
- Ability to manage resident relocations and coordinate with contractors effectively.
- Strong understanding of health and safety regulations, building codes, and compliance standards.
- Ability to work independently and within a team in a fast-paced environment.
- Excellent stakeholder management skills and a proactive approach to problem-solving.
- Willingness to work flexibly, including out-of-hours or weekends, to meet project demands.

This is a great opportunity for a proactive manager who is passionate about delivering high-quality services and improving the resident experience during a large-scale construction project.

Housing Officer (Supported Housing) - Local Authority, London

We are seeking a Housing Officer to join a London local authority. Working as part of the Sheltered Housing team, you will be responsible for delivering enhanced tenancy and estate management services to improve the quality of life for older and vulnerable residents.

Key Responsibilities:

• Deliver a comprehensive housing management service for sheltered housing residents, ensuring they can maintain their tenancy and access necessary housing and support services.
• Conduct regular monitoring and inspection of sheltered housing schemes to ensure communal areas are safe, clean, and well-maintained, and residents' needs are considered during planned maintenance.
• Assist residents who are less able to report repairs and coordinate a handyman service for a more tailored response to their needs.
• Promote and facilitate social activities within the housing scheme to improve residents' quality of life, while overseeing the use of communal lounges and guest rooms.
• Oversee the rehousing process, working closely with the voids team to ensure properties are ready, conducting viewings, and managing the sign-up of new tenants.
• Manage tenancy processes including sign-ups, changes, successions, and terminations. Identify breaches of tenancy and raise concerns with the sheltered housing manager for further investigation.
• Proactively manage rent accounts, alerting tenants to arrears, offering payment advice, and providing assistance with benefit claims. Issue notices and assist with possession processes where necessary.
• Ensure adherence to health and safety regulations, including responding to emergencies and safeguarding concerns in accordance with council policies.
• Maintain accurate records, track service performance, and contribute to service improvements through regular data reporting.

Experience, Knowledge & Qualifications:

• GCSE A-Level or NVQ Level 3 or equivalent experience.
• A housing qualification is desirable but not essential.
• Thorough understanding of housing management, particularly sheltered housing.
• Knowledge of housing legislation, health and safety, and safeguarding practices.
• Familiarity with assistive technologies (e.g. falls detectors, medication alerts) is advantageous.
• Experience working with older and vulnerable customers in a housing management setting.
• Proven experience in tenancy management, rehousing, and rent account management.
• Experience working in a performance management framework, reporting on KPIs.

Key Skills:

• Excellent communication and customer care skills, with the ability to engage effectively with vulnerable residents.
• Strong organisational and problem-solving skills, able to manage multiple tasks under pressure.
• Self-motivated, flexible, and decisive with a commitment to delivering high-quality services.
• Proficiency in using IT systems to maintain records and monitor service delivery.

Additional Information:

• Enhanced DBS check is an essential requirement for this role

This is a fantastic opportunity to make a difference in sheltered housing services, improving the lives of vulnerable and elderly residents while ensuring the smooth running of schemes.