Neighbourhood Housing Officer

MMP Consultancy are looking to recruit a Contracts Officer working with a Local Authority in North West London.

Duties:

• To support and co-ordinate the Property Services teams, ensuring that all aspects of the service are delivered within target and compliance with the statutory and regulatory obligations of the Client.
• To provide high levels of technical administrative support, ensuring robust systems are developed and maintained to deliver all aspects of work with information readily available to relevant staff.
• Ensure that a comprehensive and high-quality administrative function is provided to support the Property Services Team, which is effectively and efficiently provided with flexibility to ensure continuity of service delivery.
• Support the maintenance of asset management data and customer/stakeholder engagement for the effective delivery of the investment, repairs, servicing and cyclical programmes.
• Ensure that comprehensive records are maintained and retained to support the monitoring of performance and expenditure.
• Manage all documentation and preparations required to take legal actions to enforce tenancy and leasehold agreements for all Property Services issues including gas forced entries and planned works.
• Manage the entire forced entry process in line with housing and leasehold legislation.
• To work in conjunction with the managers to ensure the work of the Property Services team is carried out in an effective, efficient and economical way, reflecting the requirements of the performance standards to provide best value outcomes to its customers and other stakeholders.
• Manage and monitor the performance and quality of processes and the outputs and outcomes of the Property Services Team and its contractors and consultants, providing regular reports upon the findings.

We are currently seeking a dedicated and experienced Compliance Officer for a reputable housing association based in London.

As a Compliance Officer, you will play a pivotal role in ensuring that the housing association adheres to all relevant statutory and regulatory requirements.

Responsibilities:

• Overseeing and ensuring compliance with housing regulations and standards.
• Conducting regular audits and preparing reports to identify and address potential compliance issues.

• Oversee adherence to housing regulations and standards, including areas such as heating servicing programs, asbestos management, water safety hygiene, and fire alarm testing.
• Conduct regular audits, maintain accurate records, and prepare reports to identify and address potential compliance issues.
• Collaborate with internal teams and external partners to ensure cohesive and up-to-date compliance practices.

Skills / Qualifications Required:

• Proven experience in a compliance role within the housing sector, with a strong understanding of housing regulations and standards.
• Familiarity with compliance areas such as heating systems, asbestos management, water safety, and fire safety protocols.
• Excellent analytical skills, attention to detail, and the ability to interpret and apply complex regulations.
• Strong verbal and written communication skills, with the ability to effectively collaborate with diverse stakeholders.

This role is ideal for a proactive individual with a keen eye for detail and a passion for upholding high compliance standards.

MMP Consultancy are looking to recruit a Homelessness Prevention Officer on a Temporary basis for a Local Authority based in North West London.

Duties:

• Managing a caseload of people who are currently experiencing a housing crisis and provide a service that seeks to minimise the duration of that crisis.
• Understanding the complex, multiple needs as well as strengths of those individuals and develop trusting, non-dependent relationships to improve their confidence and motivation to progress towards their next step in housing.
• Empowering individuals to find their own solution to their housing crisis, drawing on the assistance provided by the Housing Options Team.
• Create individual Personal Housing Plans (PHPs) for everyone in housing need to sustain existing accommodation and/or find new housing, taking account of their personal circumstances and keep the plan under review.
• Carry out all agreed actions in the PHP that the Council is to take in a timely manner and update the plans promptly.
• Helping people to understand the rented housing market, keeping up-to-date with Local Housing Allowance, benefit changes, and opportunities.
• Providing some support for individuals through the resettlement process when moving to a new home.
• Helping tenants with preparing defence forms for section 21 and other relevant court proceedings

MMP Consultancy are looking to recruit a Recovery Officer on a Temporary basis for a Local Authority based in West London.

Duties:

• To support the Council Tax and NNDR Debt Managers in providing an efficient enforcement and recovery service for the authority.
• Update, investigate and reconcile Council Tax & NNDR accounts and take appropriate further recovery action where necessary in line with section guidelines to maximise revenue for the authority and ensure that targets are met within the department.
• Promote and implement the Council's Policies, particularly in relation to service provision and with due regard to customer care.
• Effectively utilise such IT systems as required during the course of duties.
• Interrogate and update appropriate systems and procedures in assisting to achieve Divisional and Council objectives and make sure the section meets its procedural obligations.
• Liaise and action information/enquiries from other sections, departments and outside agencies as necessary (e.g. DWP, collection agencies, employers and citizen's advice bureau), including maintaining accurate records of debt with external collection agencies and to allocate and process payment schedules and raise invoices as necessary.
• Process and log all cases returned uncollected by the Enforcement Agencies and take appropriate action as defined by procedures and the Enforcement Agents reports.
• Deal with enquiries in relation to cases at Enforcement Agent stage and liaise directly with the Enforcement agencies and debtor.
• Undertake system checks using Experian or other Council systems as appropriate for the purpose of tracing, closed account procedures, credit checks and identifying possible fraud.
• Prepare paperwork for committal, charging orders, applications to set aside etc in line with sectional guidelines.
• Deal with correspondence, telephone, e-mail and counter enquiries accurately and effectively as appropriate and within the departments target.

Knowledge and Skills:

• IRRV qualification desirable, you must have experience within the council tax & business rates sector and a good understanding of the relevant legislation.
• Experience of the Academy system for council tax and NNDR (business rates)
• Able to use Word, outlook and excel spread sheets.

MMP Consultancy are looking to recruit an experienced HR Business Partner based in Kent.

Duties and Responsibilities:

• Act as a trusted partner to senior leadership in order to provide insight and advice on people management strategies aligned with business goals and aspirations.
• Providing expert professional advice and guidance across the full breadth of the generalist HR remit ensuring that all of our employment practices align with and model our culture, values, policies and best practice.
• Analyse HR trends, workforce data and business need to proactively recommend HR solutions.
• Partner leaders to develop their capability to handle a wide range of people management challenges effectively and provide a high-quality service to support wide ranging employee relations issues.
• Support change management initiatives to ensure smooth transitions during periods of organisational transformation.
• Keep professionally up to date in terms of legislation, trends and best practice to ensure that the client is provided with timely and pro-active advice that ensures we comply with legal requirements across all aspects of people employment and contribute to strategy, policy and practice.
• Support leadership in identifying talent gaps and creating plans to address workforce planning and succession needs, including retention strategies.
• Continuously review HR processes and systems to ensure they are efficient, effective and aligned with the business needs, monitoring market trends to inform decisions.

Knowledge and Skills:

• Strong relationship building and communication skills to influence at all levels enabling robust internal partnerships.
• Analytically inquisitive with experience of using HR data for decision making.
• Strong focus on diversity, inclusion and employee wellbeing.
• Knowledge of current employment law, best practice and legislation
• Strong problem-solving skills to handle workplace conflict, grievances and disciplinary action.
• Ability to coach leaders on successful employee engagement and team dynamics
• Experience of supporting and advising on organisational transformation and change including TUPE and restructures.
• Ability to translate complex information in to plan English
• Competent at managing own learning and development and modelling this for others ensuring advice represents current thinking, trends and best practice.
• Proficient in standard Microsoft packages and confident in learning and maximising the use of in-house databases and systems.