Job search

MMP Consultancy are looking to recruit a Business Insight Analyst on a Fixed Term basis, based in Kent.

Main Responsibilities:

• Develop business Insight reporting using a wide range of existing data sets to support delivery of the annual plan and wider strategic plan
• Gather and analyse data to work with cross functional teams to identify trends and develop and investigate potential solutions including improvements to systems and process to drive business improvements.
• Use data modelling techniques to identify ways to operate more effectively
• Use customer segmentation to support decision making and model behaviours
• Analyse performance and key indicators to support end to end business improvement reviews key service areas such as repairs, arrears and compliance checks to turn insight into foresight and predict future patterns
• Analyse, model and visualise data by using programming languages to interrogate data in Power BI
• To comply with the Tenant Satisfaction Measures by taking responsibility for the quarterly surveys and analysis and provide regular updates to Executive Team
• Support delivery of the strategic plan and key programmes by analysing data where required included staff and tenant surveys
• Provide analytic reports for senior managers and board to assist effective business decision making​​​​​​​

Administrator
Location: West Midlands
Contract Type: 12-Month Fixed Term Contract

We are working with a reputable main contractor based in the West Midlands, to recruit an experienced Administrator on a 12-month fixed-term contract. This is an excellent opportunity to join a highly regarded business that partners with some of the UK's largest landlords, building owners, and facilities managers, delivering strategic building repairs, planned maintenance, and property improvements across multiple sectors.

The Role

As an Administrator, you will be based within a fast-paced call centre environment, supporting the operational team to deliver outstanding service to clients, including Housing Associations, Local Authorities, and their residents. This role requires someone with strong communication skills, who can resolve queries efficiently and with a positive attitude.

Responsibilities

• Answering incoming calls from tenants regarding repair works and resolving queries effectively.
• Utilising company systems to process orders accurately to enable client invoicing.
• Keeping the system up-to-date with detailed records of all resident interactions.
• Reviewing reports from supervisors or tradespeople to determine necessary actions for resolving repairs.
• Handling minor complaints and resolving them at the first point of contact.

Candidate Requirements

• A professional and friendly telephone manner.
• A strong focus on delivering excellent customer service.
• Excellent communication and prioritisation skills.
• Problem-solving abilities, with the initiative to identify and address customer needs effectively.

This is a varied and rewarding role, and some flexibility may be required to support the wider team's success.

What's on Offer

• Holiday Entitlement: 22 days per year, increasing with service (up to an additional 5 days).
• Long Service Awards: Recognition for key milestones and continuous service.
• Perkbox Benefits: Access to a wide range of perks, including free coffees, cinema tickets, and discounts on trips away.
• Volunteer Days: One paid day per year to support a cause of your choice.