Portfolio Projects Manager

MMP Consultancy are looking to recruit a HR Advisor to join an excellent Contractor on a Fixed Term Basis in East London.

Key Responsibilities:

• Manage day-to-day operational HR activities in collaboration with HR colleagues, taking personal responsibility so that starters, contractual changes and leavers are processed in an accurate and timely way
• Produce, analyse and report on data to measure and benchmark HR performance as required to support and challenge managers and improve performance across the business.
• Provide HR support at formal meetings, hearings and appeals, and with recruitment/selection activities, as required.
• Support HR project work by undertaking research, organising, planning, and delivering training and workshops, and other tasks, including managing projects as required.
• Operate as an integral member of the HR team, keeping up to date with changes in employment legislation, case law updates and best practice, and proactively discussing updates and recommendations with HR colleagues.
• Actively contribute to and promote high levels of employee engagement.

Are you passionate about fostering strong relationships between residents and contractors? We're seeking a proactive and empathetic individual to ensure resident needs are met while maintaining clear communication and coordination across all stakeholders.

If you have experience in resident liaison, excellent communication skills, and a dedication to delivering outstanding customer care, this role is an exciting opportunity to make a meaningful impact on housing services and community engagement.

MMP Consultancy are looking to recruit Resident Liaison Officers to work for a local authority based in South West London.

Pay Rate: £30.99 Per Hour

Responsibilities:

• Effectively liaise between the Council, residents and contractors to ensure that resident requirements are met and any issues are promptly and suitably addressed.
• Providing support to any vulnerable residents, you will work with carers and other relevant advocates to ensure that specific needs are taken account of and any issues are resolved to the customer's satisfaction.
• Build and maintain mutually beneficial relationships, facilitate communications and coordinate activities to streamline operations, public communications, incident response and conflict resolution.
• Deliver effective resident consultation and engagement, providing assurances at all levels that our buildings are compliant to all legislative requirements.
• Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management

Skills & Experience Required:

• Previous experience of working as a Resident Liaison Officer or Coordinator
• Excellent written and interpersonal skills
• Proven experience of delivering excellent customer care
• Experience of handling challenging and complex situations
• An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales

MMP Consultancy are looking to recruit a Repairs Administrator on a Temporary basis, in Kent.

The Planning Administrator will work closely with the Maintenance Team to ensure that all repairs and maintenance work is carried out in a timely and efficient manner. The successful candidate must have excellent organisational skills and the ability to plan and prioritise workloads. You will liaise with residents and contractors to ensure that all works are completed to a high standard.

Main Responsibilities:

• Accurately input overdue jobs and completed tasks into relevant systems.
• Ensure records are updated with completion details.
• Identify jobs that need to be brought forward based on urgency and deadlines, maintaining an efficient workflow.
• Reach out to tenants via phone and email to schedule and confirm repair appointments.
• Provide clear information about the nature of repairs and expected timeframes, addressing any concerns or queries they may have.
• Handle repair requests and log them into the appropriate systems.
• Coordinate with maintenance teams and contractors to ensure timely resolution of reported issues.
• Record updates and maintain accurate reports on ongoing repairs.
• Organise and respond to incoming emails related to repairs and maintenance inquiries.
• Prioritise urgent messages, flag important correspondence, and ensure timely follow-ups to maintain smooth communication.

Experience Required:

• Experience in working in a responsive repair's environment.
• Experience of raising, monitoring and recording work orders though a relevant housing / repair management system.
• Experience in coordinating and following up on work programmes.
• Ability to work independently, exercising good initiative and judgement
• Excellent written and verbal communication skills.

MMP Consultancy is currently seeking a Head of Repairs for a Housing Association in Kent.

An experienced Public Sector Housing head of service with Repairs and Maintenance experience from a strategic and operational perspective.

Details

Title: Head of Repairs
Rate: £75,000 to £80,000 per annum
Contract: Permanent
Location: Kent

Key Responsibilities:

Strategic Leadership: Deliver the strategic direction for responsive repairs, ensuring alignment with organisational goals and regulatory standards.

Service Transformation: Lead the transformation and continuous improvement of repairs services, incorporating modern working practices, digital tools, and resident engagement.

Expert Advisory: Act as subject matter expert on repairs delivery, advising senior leadership, the board, and external partners.

Operational Excellence: Ensure the efficient running of the iNHomes (DLO) service, including scheduling, diagnostics, and quality assurance.

Responsive Repairs Delivery: Oversee the delivery of all responsive repairs, ensuring works are completed safely, to high standards, and within agreed timescales (emergency, urgent, and routine).

Cost and Time Management: Drive repair management to minimise turnaround time and costs, while maintaining property condition standards.

Subcontractor Management: Manage subcontracted works within the responsive repairs service, ensuring compliance with procurement policies and frameworks.

Budget Management: Take responsibility for managing a large-scale operational budget and ensure service delivery within financial plans.

Performance Improvement: Use data and performance insights to drive operational efficiency, reduce failure demand, and increase right-first-time delivery.

Customer Experience: Champion a high-quality customer experience, ensuring the repairs service meets the needs of all residents, including those with vulnerabilities.

Complaint Resolution: Resolve complex or high-profile complaints, ensuring learning is captured and embedded.

Resident Engagement: Incorporate resident voice into service design, tailoring repairs to meet their needs.

Team Leadership: Lead, manage, and develop a multidisciplinary team of repairs professionals, promoting a culture of high performance, ownership, and safety.

Workforce Development: Ensure the workforce is equipped, trained, and motivated to meet current and future service demands.

Health & Safety: Ensure robust health and safety processes are in place across all areas of repairs delivery, including lone working, PPE, and dynamic risk assessments.

Regulatory Compliance: Oversee housing health and safety repairs obligations, including compliance with Awaab's Law, damp and mould standards, and the Ombudsman's Complaint Handling Code.

Key Qualifications and Skills:

• Proven experience in managing and leading responsive repairs services or similar operational functions within the housing sector.

• Strong knowledge of housing regulations, health and safety standards, and best practices in repairs and maintenance.

• Excellent leadership skills with the ability to inspire and develop high-performing teams.

• Strong strategic and operational planning skills, with experience in budget management and cost control.

• Proficient in using data and performance insight to drive improvements.

• Exceptional communication and stakeholder management skills, with experience in working with senior leadership, external partners, and residents.

• A commitment to delivering excellent customer service and a proactive approach to problem-solving.