Divisional Manager – Asset Management, Property Services & Compliance
MMP Consultancy is currently seeking a Head of Repairs for a Housing Association in Kent.
An experienced Public Sector Housing head of service with Repairs and Maintenance experience from a strategic and operational perspective.
Details
Title: Head of Repairs
Rate: £75,000 to £80,000 per annum
Contract: Permanent
Location: Kent
Key Responsibilities:
Strategic Leadership: Deliver the strategic direction for responsive repairs, ensuring alignment with organisational goals and regulatory standards.
Service Transformation: Lead the transformation and continuous improvement of repairs services, incorporating modern working practices, digital tools, and resident engagement.
Expert Advisory: Act as subject matter expert on repairs delivery, advising senior leadership, the board, and external partners.
Operational Excellence: Ensure the efficient running of the iNHomes (DLO) service, including scheduling, diagnostics, and quality assurance.
Responsive Repairs Delivery: Oversee the delivery of all responsive repairs, ensuring works are completed safely, to high standards, and within agreed timescales (emergency, urgent, and routine).
Cost and Time Management: Drive repair management to minimise turnaround time and costs, while maintaining property condition standards.
Subcontractor Management: Manage subcontracted works within the responsive repairs service, ensuring compliance with procurement policies and frameworks.
Budget Management: Take responsibility for managing a large-scale operational budget and ensure service delivery within financial plans.
Performance Improvement: Use data and performance insights to drive operational efficiency, reduce failure demand, and increase right-first-time delivery.
Customer Experience: Champion a high-quality customer experience, ensuring the repairs service meets the needs of all residents, including those with vulnerabilities.
Complaint Resolution: Resolve complex or high-profile complaints, ensuring learning is captured and embedded.
Resident Engagement: Incorporate resident voice into service design, tailoring repairs to meet their needs.
Team Leadership: Lead, manage, and develop a multidisciplinary team of repairs professionals, promoting a culture of high performance, ownership, and safety.
Workforce Development: Ensure the workforce is equipped, trained, and motivated to meet current and future service demands.
Health & Safety: Ensure robust health and safety processes are in place across all areas of repairs delivery, including lone working, PPE, and dynamic risk assessments.
Regulatory Compliance: Oversee housing health and safety repairs obligations, including compliance with Awaab's Law, damp and mould standards, and the Ombudsman's Complaint Handling Code.
Key Qualifications and Skills:
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