Administrator

Responsibilities include:

• Acting as a crucial intermediary between the site teams, residents, and colleagues.
• Being the main contact for residents, keeping them informed about project timelines, progress, and any disruptions.
• Ensuring residents are aware of the works processes and communicate updates / changes accordingly
• Attending regular client representative and tenant meetings and workshops to ensure highest level of customer service is provided at all times.
• Ensure a consistent approach to customer care is adopted,
• Managing the Tenant's Complaints procedures as a point of escalation.
• Updating the database to reflect on-going works.
• Collaborate with internal teams as necessary (such as planners and operatives) to assist with booking appointments and managing schedules
• Facilitate communication between all stakeholders for a seamless project experience.
• Addressing residents' concerns and complaints, ensuring their needs are met
• What we're looking for:
• Previous experience in customer service or housing-related roles, ideally within a Resident/tenant Liaison Officer (RLO) role.
• Experience of repairs and maintenance programmes in occupied premises, ideally with legal disrepair/housing condition claims environment.
• Proven track record of successfully managing the workload across planned maintenance programmes.

Skills and Abilities:

• Strong interpersonal and communication skills
• Confidence to manage sometimes difficult situations, and proven ability to work collaboratively with a range of stakeholders.
• Empathy and the ability to build trust with residents, tenants and customers.
• Knowledge of housing regulations and disrepair protocols.
• Excellent organisational skills to manage multiple cases simultaneously.
• Self-motivated with a proactive attitude to see cases through to resolution.

MMP Consultancy are looking to recruit an experienced HR Business Partner based in Kent.

Duties and Responsibilities:

• Act as a trusted partner to senior leadership in order to provide insight and advice on people management strategies aligned with business goals and aspirations.
• Providing expert professional advice and guidance across the full breadth of the generalist HR remit ensuring that all of our employment practices align with and model our culture, values, policies and best practice.
• Analyse HR trends, workforce data and business need to proactively recommend HR solutions.
• Partner leaders to develop their capability to handle a wide range of people management challenges effectively and provide a high-quality service to support wide ranging employee relations issues.
• Support change management initiatives to ensure smooth transitions during periods of organisational transformation.
• Keep professionally up to date in terms of legislation, trends and best practice to ensure that the client is provided with timely and pro-active advice that ensures we comply with legal requirements across all aspects of people employment and contribute to strategy, policy and practice.
• Support leadership in identifying talent gaps and creating plans to address workforce planning and succession needs, including retention strategies.
• Continuously review HR processes and systems to ensure they are efficient, effective and aligned with the business needs, monitoring market trends to inform decisions.

Knowledge and Skills:

• Strong relationship building and communication skills to influence at all levels enabling robust internal partnerships.
• Analytically inquisitive with experience of using HR data for decision making.
• Strong focus on diversity, inclusion and employee wellbeing.
• Knowledge of current employment law, best practice and legislation
• Strong problem-solving skills to handle workplace conflict, grievances and disciplinary action.
• Ability to coach leaders on successful employee engagement and team dynamics
• Experience of supporting and advising on organisational transformation and change including TUPE and restructures.
• Ability to translate complex information in to plan English
• Competent at managing own learning and development and modelling this for others ensuring advice represents current thinking, trends and best practice.
• Proficient in standard Microsoft packages and confident in learning and maximising the use of in-house databases and systems.

MMP Consultancy are looking to recruit a Resident Liaison Officer on a permanent basis in East London.

Responsibilities:

• Effectively liaise between residents and contractors to ensure that resident requirements are met and any issues are promptly and suitably addressed.
• Providing support to any vulnerable residents, you will work with carers and other relevant advocates to ensure that specific needs are taken account of and any issues are resolved to the customer's satisfaction.
• Build and maintain mutually beneficial relationships, facilitate communications and coordinate activities to streamline operations, public communications, incident response and conflict resolution.
• Deliver effective resident consultation and engagement, providing assurances at all levels that our buildings are compliant to all legislative requirements.
• Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management

Skills & Experience Required:

• Previous experience of working as a Resident Liaison Officer or Coordinator
• Excellent written and interpersonal skills
• Proven experience of delivering excellent customer care
• Experience of handling challenging and complex situations
• An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales

MMP Consultancy are looking to recruit a Resident Liaison Officer in Sutton. This will be on a temporary ongoing role, working as part of the Planned Works team.

Pay Rate: £29.16 Per Hour

Please note this position will require you to have a full UK Driving Licence and access to your own vehicle!

Responsibilities:

• Effectively liaise between residents and contractors to ensure that resident requirements are met and any issues are promptly and suitably addressed.
• Providing support to any vulnerable residents, you will work with carers and other relevant advocates to ensure that specific needs are taken account of and any issues are resolved to the customer's satisfaction.
• Build and maintain mutually beneficial relationships, facilitate communications and coordinate activities to streamline operations, public communications, incident response and conflict resolution.
• Deliver effective resident consultation and engagement, providing assurances at all levels that our buildings are compliant to all legislative requirements.
• Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management

Skills & Experience Required:

• Previous experience of working as a Resident Liaison Officer or Coordinator
• Excellent written and interpersonal skills
• Proven experience of delivering excellent customer care
• Experience of handling challenging and complex situations
• An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales

MMP Consultancy are looking to recruit a Resident Liaison Officer in Sutton. This will be on a temporary ongoing role, working as part of the Planned Works team.

Pay Rate: £29.16 Per Hour

Please note this position will require you to have a full UK Driving Licence and access to your own vehicle!

Responsibilities:

• Effectively liaise between residents and contractors to ensure that resident requirements are met and any issues are promptly and suitably addressed.
• Providing support to any vulnerable residents, you will work with carers and other relevant advocates to ensure that specific needs are taken account of and any issues are resolved to the customer's satisfaction.
• Build and maintain mutually beneficial relationships, facilitate communications and coordinate activities to streamline operations, public communications, incident response and conflict resolution.
• Deliver effective resident consultation and engagement, providing assurances at all levels that our buildings are compliant to all legislative requirements.
• Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management

Skills & Experience Required:

• Previous experience of working as a Resident Liaison Officer or Coordinator
• Excellent written and interpersonal skills
• Proven experience of delivering excellent customer care
• Experience of handling challenging and complex situations
• An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales

MMP Consultancy have been approached by one of our Housing Association clients to assist them with their search of their new M&E Manager.

Title: M&E Manager
Location: Essex
Rate: £400 Per Day (Inside IR35)

Role Overview:

To provide expertise and lead in the operational management of compliance control, information maintenance and monitoring with regard to the servicing, inspection and follow up regimes of remedial works across all statutory and non-statutory compliance work- streams within remit, liaising with the Performance team to ensure up to date adherence is understood at all times.

To work effectively and collaboratively across all external stakeholders to ensure statutory and non-statutory obligations, planned works contract delivery and associated consequential remedial works, inclusive of building and engineering disciplines, are being met and ensure safe running of associated asset related life safety systems and equipment.

To manage the M&E Engineer and maintain working relationships with the senior management team and operational delivery teams to promote confidence in the agreed assurance mechanisms and raise the level of awareness and understanding of statutory compliance within our clients homes.

Key Deliverables

1.Ensure that all relevant compliance service, testing and inspection processes within remit are carried out correctly, remedial/follow on works are undertaken on a risk basis; that the service, testing and inspection process remains current and fit for purpose, and all records and certification are appropriately recorded. Keep up to date with changing legislation, standards and technology. Assist in the updating of specifications and documents.
2.Implement and operate robust processes and procedures in order to ensure the legal obligations in regard to property compliance are managed and met; and to ensure all identified risks are mitigated in the most efficient manner, making best use of available resources to keep all residents safe.
3.Work in collaboration with H&S Manager and the Building Safety Manager to ensure risks around health, safety and compliance are identified and risk mitigation strategies are developed and implemented to maintain property compliance and our regulatory obligations are met.

Title: M&E Manager
Location: Essex
Rate: £400 Per Day (Inside IR35)