Job search

  • Administrator

    £24488 - £27169 per annum

    MMP are looking to recruit a Corporate Administrator to join an excellent Housing Association in South London on a Permanent Basis.

    Job Purpose:

    * Provide efficient and effective administrative support to the Directorate Team.

    Main Responsibilities:

    * Provide full administrative support to the Directors and support to the PA to the Chief Executive, including arranging meetings and managing email enquiries.
    * Take minutes at Senior Management, Board and Committee meetings.
    * Assist with organizing corporate events, such as Board/Committee meetings, scheme openings.
    * Assist with special projects (e.g. communication updates, mailouts).
    * Carry out all duties with full regard to our Equality & Diversity and Health & Safety Policies.

    Experience:

    * Proven background in administrative work for senior level managers in an office or similar.
    * Experience of maintaining efficient records such as minutes and rolling action logs and managing information systems.
    * Experience of minute-taking provided at a senior level.
    * Extensive knowledge of MS Office.
    * Ability to work to deadlines and manage multiple tasks.

  • list Customer Service Team Leader

    £16.98 - £22.40 per hour

    MMP Consultancy are looking to recruit a Customer Service Team Leader on a Temp to Perm basis for an excellent social housing contractor based in Norwich.

    Key Responsibilities:

    * Dealing with a broad range of customers and their different types of enquiries in relation to property, housing and/or repairs
    * Working effectively as part of a dynamic/flexible team.
    * Leading and developing project work.
    * Working with multiple computer systems.
    * Analysing data and compiling reports, showing trends etc.
    * Dealing with complex customer enquiries and confrontational customers.
    * Leading a team, conducting 121's, performance reviews, coaching and mentoring.
    * Producing training programmes and delivering training using a variety of methods.
    * Work in a pressurised, fast moving environment.
    * Knowledge of housing repairs and customer service skills.
    * Managing employees within a customer contact team or similar field.
    * Working in a customer services environment using customer processes, customer contact software and proprietary systems.
    * How to give excellent customer services whilst complying with corporate and legal guidelines.

    Skills & Atribuites:

    * Effective communication skills to assess and meet the needs of customers, colleagues and managers.
    * Write clear and concise responses to customer enquiries.
    * Create develop and maintain effective working relationships with service areas, partners and contractors.
    * The ability to lead and be part of a project team.
    * Capacity to deal with complex enquiries and put responses into clear plain English, with good use of language and grammar.
    * Make decisions, in line with legislation and organisaional policy, on customer issues which may affect their home, finances and family.
    * Participate in and contribute to the team performance and ensure effect team behaviour.
    * Plan and priorise work effectivley for self and team members.
    * Be highly organised and methodical with excellent attention to detail.
    * Use a variety of computer software packages and workflow processes to deliver customer service.
    * Work with confrontational customers and effectively manage escalated enquiries / complaints.
    * Create training plans and procedures and deliver training using different training methods and systems. Monitor and evaluate training.
    * Provide the team with leadership, expertise, support and assistance.
    * Motivate and support the team members to achieve goals and targets.
    * Demonstrate ability to undertake recruitment in line with policy.
    * Work in a rotation of duties in line with customer demands and requirements.

  • list Contracts Administrator

    £28000 - £28324 per annum

    MMP Consultancy are working with a fantastic organisation to recruit a Contracts Administrator to join them on a fixed term basis in Kent.

    Key Responsibilities:


    * Have a focus on safety first with all risks identified immediately escalated to the Contract Manager
    * Provide regular updates and support to Senior Contract Manager on contracts outcomes against programme
    * Undertake regular audit of contract related information including certification (Where applicable) and develop action plans for closing works in a consistent manner.
    * Collate, analyse, monitor and report on KPIs within the contractual frameworks
    * Provide financial monitoring support and analysis to Contract manager
    * Regular monitoring of Cx Task Management
    * Monitor and report on contract management meeting actions
    * Support delivery teams in responding to written and phone enquires and update Cx as necessary.
    * Processing works orders, completions, process for payments or inspection requests in accordance with the policies and procedures and respond to general queries relating to proposed and confirmed works
    * Assist in the provision of information for the database for Stock Condition, Asbestos, Fire Risk Assessment and any other areas as required.

    Requirements:

    * Experience of data analysis and process management
    * Proven project management or contract experience
    * Ability to co communicate and influence contractors, colleagues and other stakeholders
    * Detailed knowledge of using a variety of JCT and partnering contracts
    * Proven influencing and negotiating skills to resolve problems
    * Sound judgement and prioritisation skills
    * Ability to work within tight deadlines, under pressure and deliver projects on time, within budget to the required standard

  • Complaints Officer

    £16.68 - £22.00 per hour

    MMP Consultancy are working with a fantastic public-sector organisation to recruit a Repairs Complaints Officer to work on a temporary contract in London.

    We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of reactive maintenance programmes.

    Responsibilities:
    * Develop positive relationships with tenants and contractors to provide accurate information
    * Respond to all enquiries in relation to repairs requests including responding to emergency and urgent maintenance queries
    * Compile relevant information to respond to complaints
    * Monitor tenant satisfaction, ensuring SLA's are met through complaints handling, surveys
    * Provide formal written reports and responses to complaints.
    * Minute taking

    Ideal Candidate:
    * Previous experience of working in building repairs and maintenance ideally in a front-line service
    * Effective communicator at all levels, you will be able to work proactively and independently
    * Experience of managing, resolving and responding to complaints
    * Proficient in the use of Microsoft Office and experience of Housing Management/Repairs databases.

  • list Customer Resolution Manager

    £47000 - £47121 per annum

    MMP Consultancy is currently recruiting an enthusiastic Customer Resolution Manager to join a Housing Association based in Kent.

    Responsibilities:
    * Manage, motivate and develop your team to deliver an excellent complaint resolution service.
    * Ensure all customers are treated with dignity and respect and that services are tailored to meet the diverse needs of individuals.
    * Respond to complex customer complaints and negative feedback with compassion and impartiality, ensuring customer's views are thoroughly investigated and acted on as appropriate.
    * Take ownership of challenging messages and difficult conversations with customers, particularly where there are differing viewpoints.
    * Work collaboratively with colleagues across the business to get the right result for our customers, providing challenge where necessary.
    * Maximise learning from customer feedback, working with colleagues to identify areas of improvement and to implement complaint outcomes.
    * Maintain positive working relationships with colleagues and external stakeholders, including local authorities, MPs and the Housing Ombudsman Service.
    * Ability to analyse complaints data, identify trends, recommend improvement to services.
    * Prepare regular reports on performance for Executive Team and relevant Committees and Boards.

  • Customer Service Team Leader

    £16.98 - £22.40 per hour

    MMP Consultancy are looking to recruit a Customer Service Team Leader on a Temp to Perm basis for an excellent social housing contractor based in Norwich.

    Key Responsibilities:

    * Dealing with a broad range of customers and their different types of enquiries in relation to property, housing and/or repairs
    * Working effectively as part of a dynamic/flexible team.
    * Leading and developing project work.
    * Working with multiple computer systems.
    * Analysing data and compiling reports, showing trends etc.
    * Dealing with complex customer enquiries and confrontational customers.
    * Leading a team, conducting 121's, performance reviews, coaching and mentoring.
    * Producing training programmes and delivering training using a variety of methods.
    * Work in a pressurised, fast moving environment.
    * Knowledge of housing repairs and customer service skills.
    * Managing employees within a customer contact team or similar field.
    * Working in a customer services environment using customer processes, customer contact software and proprietary systems.
    * How to give excellent customer services whilst complying with corporate and legal guidelines.

    Skills & Atribuites:

    * Effective communication skills to assess and meet the needs of customers, colleagues and managers.
    * Write clear and concise responses to customer enquiries.
    * Create develop and maintain effective working relationships with service areas, partners and contractors.
    * The ability to lead and be part of a project team.
    * Capacity to deal with complex enquiries and put responses into clear plain English, with good use of language and grammar.
    * Make decisions, in line with legislation and organisaional policy, on customer issues which may affect their home, finances and family.
    * Participate in and contribute to the team performance and ensure effect team behaviour.
    * Plan and priorise work effectivley for self and team members.
    * Be highly organised and methodical with excellent attention to detail.
    * Use a variety of computer software packages and workflow processes to deliver customer service.
    * Work with confrontational customers and effectively manage escalated enquiries / complaints.
    * Create training plans and procedures and deliver training using different training methods and systems. Monitor and evaluate training.
    * Provide the team with leadeship, expertise, support and assistance.
    * Motivate and support the team members to achieve goals and targets.
    * Demonstrate ability to undertake recruitment in line with policy.
    * Work in a rotation of duties in line with customer demands and requirements.

    Please send me your most up to date CV and I will give you a call at my earliest convience.

Administrator

£24488 - £27169 per annum

MMP are looking to recruit a Corporate Administrator to join an excellent Housing Association in South London on a Permanent Basis.

Job Purpose:

* Provide efficient and effective administrative support to the Directorate Team.

Main Responsibilities:

* Provide full administrative support to the Directors and support to the PA to the Chief Executive, including arranging meetings and managing email enquiries.
* Take minutes at Senior Management, Board and Committee meetings.
* Assist with organizing corporate events, such as Board/Committee meetings, scheme openings.
* Assist with special projects (e.g. communication updates, mailouts).
* Carry out all duties with full regard to our Equality & Diversity and Health & Safety Policies.

Experience:

* Proven background in administrative work for senior level managers in an office or similar.
* Experience of maintaining efficient records such as minutes and rolling action logs and managing information systems.
* Experience of minute-taking provided at a senior level.
* Extensive knowledge of MS Office.
* Ability to work to deadlines and manage multiple tasks.

list Customer Service Team Leader

£16.98 - £22.40 per hour

MMP Consultancy are looking to recruit a Customer Service Team Leader on a Temp to Perm basis for an excellent social housing contractor based in Norwich.

Key Responsibilities:

* Dealing with a broad range of customers and their different types of enquiries in relation to property, housing and/or repairs
* Working effectively as part of a dynamic/flexible team.
* Leading and developing project work.
* Working with multiple computer systems.
* Analysing data and compiling reports, showing trends etc.
* Dealing with complex customer enquiries and confrontational customers.
* Leading a team, conducting 121's, performance reviews, coaching and mentoring.
* Producing training programmes and delivering training using a variety of methods.
* Work in a pressurised, fast moving environment.
* Knowledge of housing repairs and customer service skills.
* Managing employees within a customer contact team or similar field.
* Working in a customer services environment using customer processes, customer contact software and proprietary systems.
* How to give excellent customer services whilst complying with corporate and legal guidelines.

Skills & Atribuites:

* Effective communication skills to assess and meet the needs of customers, colleagues and managers.
* Write clear and concise responses to customer enquiries.
* Create develop and maintain effective working relationships with service areas, partners and contractors.
* The ability to lead and be part of a project team.
* Capacity to deal with complex enquiries and put responses into clear plain English, with good use of language and grammar.
* Make decisions, in line with legislation and organisaional policy, on customer issues which may affect their home, finances and family.
* Participate in and contribute to the team performance and ensure effect team behaviour.
* Plan and priorise work effectivley for self and team members.
* Be highly organised and methodical with excellent attention to detail.
* Use a variety of computer software packages and workflow processes to deliver customer service.
* Work with confrontational customers and effectively manage escalated enquiries / complaints.
* Create training plans and procedures and deliver training using different training methods and systems. Monitor and evaluate training.
* Provide the team with leadership, expertise, support and assistance.
* Motivate and support the team members to achieve goals and targets.
* Demonstrate ability to undertake recruitment in line with policy.
* Work in a rotation of duties in line with customer demands and requirements.

list Contracts Administrator

£28000 - £28324 per annum

MMP Consultancy are working with a fantastic organisation to recruit a Contracts Administrator to join them on a fixed term basis in Kent.

Key Responsibilities:


* Have a focus on safety first with all risks identified immediately escalated to the Contract Manager
* Provide regular updates and support to Senior Contract Manager on contracts outcomes against programme
* Undertake regular audit of contract related information including certification (Where applicable) and develop action plans for closing works in a consistent manner.
* Collate, analyse, monitor and report on KPIs within the contractual frameworks
* Provide financial monitoring support and analysis to Contract manager
* Regular monitoring of Cx Task Management
* Monitor and report on contract management meeting actions
* Support delivery teams in responding to written and phone enquires and update Cx as necessary.
* Processing works orders, completions, process for payments or inspection requests in accordance with the policies and procedures and respond to general queries relating to proposed and confirmed works
* Assist in the provision of information for the database for Stock Condition, Asbestos, Fire Risk Assessment and any other areas as required.

Requirements:

* Experience of data analysis and process management
* Proven project management or contract experience
* Ability to co communicate and influence contractors, colleagues and other stakeholders
* Detailed knowledge of using a variety of JCT and partnering contracts
* Proven influencing and negotiating skills to resolve problems
* Sound judgement and prioritisation skills
* Ability to work within tight deadlines, under pressure and deliver projects on time, within budget to the required standard

Complaints Officer

£16.68 - £22.00 per hour

MMP Consultancy are working with a fantastic public-sector organisation to recruit a Repairs Complaints Officer to work on a temporary contract in London.

We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of reactive maintenance programmes.

Responsibilities:
* Develop positive relationships with tenants and contractors to provide accurate information
* Respond to all enquiries in relation to repairs requests including responding to emergency and urgent maintenance queries
* Compile relevant information to respond to complaints
* Monitor tenant satisfaction, ensuring SLA's are met through complaints handling, surveys
* Provide formal written reports and responses to complaints.
* Minute taking

Ideal Candidate:
* Previous experience of working in building repairs and maintenance ideally in a front-line service
* Effective communicator at all levels, you will be able to work proactively and independently
* Experience of managing, resolving and responding to complaints
* Proficient in the use of Microsoft Office and experience of Housing Management/Repairs databases.

list Customer Resolution Manager

£47000 - £47121 per annum

MMP Consultancy is currently recruiting an enthusiastic Customer Resolution Manager to join a Housing Association based in Kent.

Responsibilities:
* Manage, motivate and develop your team to deliver an excellent complaint resolution service.
* Ensure all customers are treated with dignity and respect and that services are tailored to meet the diverse needs of individuals.
* Respond to complex customer complaints and negative feedback with compassion and impartiality, ensuring customer's views are thoroughly investigated and acted on as appropriate.
* Take ownership of challenging messages and difficult conversations with customers, particularly where there are differing viewpoints.
* Work collaboratively with colleagues across the business to get the right result for our customers, providing challenge where necessary.
* Maximise learning from customer feedback, working with colleagues to identify areas of improvement and to implement complaint outcomes.
* Maintain positive working relationships with colleagues and external stakeholders, including local authorities, MPs and the Housing Ombudsman Service.
* Ability to analyse complaints data, identify trends, recommend improvement to services.
* Prepare regular reports on performance for Executive Team and relevant Committees and Boards.

Customer Service Team Leader

£16.98 - £22.40 per hour

MMP Consultancy are looking to recruit a Customer Service Team Leader on a Temp to Perm basis for an excellent social housing contractor based in Norwich.

Key Responsibilities:

* Dealing with a broad range of customers and their different types of enquiries in relation to property, housing and/or repairs
* Working effectively as part of a dynamic/flexible team.
* Leading and developing project work.
* Working with multiple computer systems.
* Analysing data and compiling reports, showing trends etc.
* Dealing with complex customer enquiries and confrontational customers.
* Leading a team, conducting 121's, performance reviews, coaching and mentoring.
* Producing training programmes and delivering training using a variety of methods.
* Work in a pressurised, fast moving environment.
* Knowledge of housing repairs and customer service skills.
* Managing employees within a customer contact team or similar field.
* Working in a customer services environment using customer processes, customer contact software and proprietary systems.
* How to give excellent customer services whilst complying with corporate and legal guidelines.

Skills & Atribuites:

* Effective communication skills to assess and meet the needs of customers, colleagues and managers.
* Write clear and concise responses to customer enquiries.
* Create develop and maintain effective working relationships with service areas, partners and contractors.
* The ability to lead and be part of a project team.
* Capacity to deal with complex enquiries and put responses into clear plain English, with good use of language and grammar.
* Make decisions, in line with legislation and organisaional policy, on customer issues which may affect their home, finances and family.
* Participate in and contribute to the team performance and ensure effect team behaviour.
* Plan and priorise work effectivley for self and team members.
* Be highly organised and methodical with excellent attention to detail.
* Use a variety of computer software packages and workflow processes to deliver customer service.
* Work with confrontational customers and effectively manage escalated enquiries / complaints.
* Create training plans and procedures and deliver training using different training methods and systems. Monitor and evaluate training.
* Provide the team with leadeship, expertise, support and assistance.
* Motivate and support the team members to achieve goals and targets.
* Demonstrate ability to undertake recruitment in line with policy.
* Work in a rotation of duties in line with customer demands and requirements.

Please send me your most up to date CV and I will give you a call at my earliest convience.