Tenant Liasion Officer

MMP Consultancy are looking to recruit a Resident Liaison Officer on a permanent basis in East London.

Responsibilities:

• Effectively liaise between residents and contractors to ensure that resident requirements are met and any issues are promptly and suitably addressed.
• Providing support to any vulnerable residents, you will work with carers and other relevant advocates to ensure that specific needs are taken account of and any issues are resolved to the customer's satisfaction.
• Build and maintain mutually beneficial relationships, facilitate communications and coordinate activities to streamline operations, public communications, incident response and conflict resolution.
• Deliver effective resident consultation and engagement, providing assurances at all levels that our buildings are compliant to all legislative requirements.
• Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management

Skills & Experience Required:

• Previous experience of working as a Resident Liaison Officer or Coordinator
• Excellent written and interpersonal skills
• Proven experience of delivering excellent customer care
• Experience of handling challenging and complex situations
• An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales

Responsibilities include:

• Assist in managing housing condition claims, including opening and maintaining case files.
• Process legal documents, correspondence, and reports for solicitors, tenants, and contractors.
• Monitor case progress to ensure compliance with statutory and court deadlines.
• Liaise with tenants, contractors, and legal representatives to coordinate inspections, repairs, and case updates.
• Maintain accurate records in housing management systems and produce reports as required.
• Support the team in responding to legal queries and requests for information, ensuring adherence to data protection regulations.
• Assist in preparing court documents and disclosures in line with the Pre-Action Protocol for Housing Condition Claims.
• Coordinate meetings, take minutes, and follow up on action points.
• Provide general administrative support, including, raising purchase orders, and maintaining filing systems.

What We're Looking For:

• Prior experience gained within a repairs and maintenance environment (for a contractor, client or both) is essential.
• Experience of working in Soft FM would be preferred.
• IT literate with good working knowledge of Microsoft Excel, Word, PowerPoint, Outlook, Teams
• Knowledge of MRI advantageous but not essential
• Strong numerical and analytical skills.
• Customer focussed with the ability to use initiative to solve routine issues.
• A collaborative approach, pro-active approach with the confidence and ability to communicate with key clients and customers.
• High attention to detail and accuracy.
• Previous experience or internships in a similar role are a plus

MMP Consultancy are looking to recruit an experienced HR Business Partner based in Kent.

Duties and Responsibilities:

• Act as a trusted partner to senior leadership in order to provide insight and advice on people management strategies aligned with business goals and aspirations.
• Providing expert professional advice and guidance across the full breadth of the generalist HR remit ensuring that all of our employment practices align with and model our culture, values, policies and best practice.
• Analyse HR trends, workforce data and business need to proactively recommend HR solutions.
• Partner leaders to develop their capability to handle a wide range of people management challenges effectively and provide a high-quality service to support wide ranging employee relations issues.
• Support change management initiatives to ensure smooth transitions during periods of organisational transformation.
• Keep professionally up to date in terms of legislation, trends and best practice to ensure that the client is provided with timely and pro-active advice that ensures we comply with legal requirements across all aspects of people employment and contribute to strategy, policy and practice.
• Support leadership in identifying talent gaps and creating plans to address workforce planning and succession needs, including retention strategies.
• Continuously review HR processes and systems to ensure they are efficient, effective and aligned with the business needs, monitoring market trends to inform decisions.

Knowledge and Skills:

• Strong relationship building and communication skills to influence at all levels enabling robust internal partnerships.
• Analytically inquisitive with experience of using HR data for decision making.
• Strong focus on diversity, inclusion and employee wellbeing.
• Knowledge of current employment law, best practice and legislation
• Strong problem-solving skills to handle workplace conflict, grievances and disciplinary action.
• Ability to coach leaders on successful employee engagement and team dynamics
• Experience of supporting and advising on organisational transformation and change including TUPE and restructures.
• Ability to translate complex information in to plan English
• Competent at managing own learning and development and modelling this for others ensuring advice represents current thinking, trends and best practice.
• Proficient in standard Microsoft packages and confident in learning and maximising the use of in-house databases and systems.

MMP Consultancy are looking to recruit a Resident Liaison Officer in Sutton. This will be on a temporary ongoing role, working as part of the Planned Works team.

Pay Rate: £29.16 Per Hour

Please note this position will require you to have a full UK Driving Licence and access to your own vehicle!

Responsibilities:

• Effectively liaise between residents and contractors to ensure that resident requirements are met and any issues are promptly and suitably addressed.
• Providing support to any vulnerable residents, you will work with carers and other relevant advocates to ensure that specific needs are taken account of and any issues are resolved to the customer's satisfaction.
• Build and maintain mutually beneficial relationships, facilitate communications and coordinate activities to streamline operations, public communications, incident response and conflict resolution.
• Deliver effective resident consultation and engagement, providing assurances at all levels that our buildings are compliant to all legislative requirements.
• Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management

Skills & Experience Required:

• Previous experience of working as a Resident Liaison Officer or Coordinator
• Excellent written and interpersonal skills
• Proven experience of delivering excellent customer care
• Experience of handling challenging and complex situations
• An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales

MMP Consultancy are looking to recruit a Resident Liaison Officer in Sutton. This will be on a temporary ongoing role, working as part of the Planned Works team.

Pay Rate: £29.16 Per Hour

Please note this position will require you to have a full UK Driving Licence and access to your own vehicle!

Responsibilities:

• Effectively liaise between residents and contractors to ensure that resident requirements are met and any issues are promptly and suitably addressed.
• Providing support to any vulnerable residents, you will work with carers and other relevant advocates to ensure that specific needs are taken account of and any issues are resolved to the customer's satisfaction.
• Build and maintain mutually beneficial relationships, facilitate communications and coordinate activities to streamline operations, public communications, incident response and conflict resolution.
• Deliver effective resident consultation and engagement, providing assurances at all levels that our buildings are compliant to all legislative requirements.
• Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management

Skills & Experience Required:

• Previous experience of working as a Resident Liaison Officer or Coordinator
• Excellent written and interpersonal skills
• Proven experience of delivering excellent customer care
• Experience of handling challenging and complex situations
• An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales

Job Title: Surveying Manager
Location: East London
Salary: £54,684 - £57,726 per annum

Purpose
The Surveying Manager leads a team of surveyors and contractors to deliver effective, resident focussed,
value for money building surveying services. This includes stock condition surveys, diagnostic
inspections, complex casework, and resource allocation.
Working with a range of internal and external stakeholders, the Surveying Manager ensures that our clients homes are safe, warm, dry and meet all requirements.
Main duties & responsibilities
Leadership
Lead our clients surveying activities
Develop a high-performing, customer-centric team
Foster a culture of collaboration, respect, and continuous improvement
Promote a safety-first culture: ensure the team act up on health, safety, and wellbeing concerns
Represent the Surveying Team at Estate Boards, Committees, and forums
Service Delivery

Ensure that targets are met and that works are managed to time and budget
Ensure that residents are updated in a timely and courteous way, and that promises are kept
Ensure that surveying activities are compliant with statutory, regulatory, and policy requirements
Lead and manage the:
Delivery of our clients Property MOT (stock condition survey) programme
Delivery of surveys to diagnose defects and determine required remedial action
Specification, ordering, completion, and payment of works
Scrutiny and authorisation of variation orders
Implementation of robust quality control measures including post-inspections
Supervision of contractors on site
Preparation of technical reports, detailed specifications and scheme design drawings
Management of disrepair, environmental health notices, and EPA claims
Management of party wall, right to light, and alteration applications
Investigation and effective resolution of complaints

Job Title: Surveying Manager
Location: East London
Salary: £54,684 - £57,726 per annum