A fantastic opportunity has arisen for a Housing Officer to join an Excellent Housing Association based in East London on a Permanent Basis.

Main Responsibilities:
* Tenancy/lease management - Providing advice, managing requests, and acting where breaches of tenancy/lease conditions or changes in circumstances occur. This includes but not limited to death/succession; possession proceedings; squatting/abandonment
* ASB - Tackling and reducing the effects of anti-social behaviour, managing a caseload of anti-social behaviour cases to the point of closure or enforcement action. This includes case assessment; identifying solutions and acting; preparing cases for court action and representing the organisation at court and at evictions
* Tenancy audits /fraud - investigating unlawful subletting and taken the appropriate legal action
* Lettings - Taking ownership for all empty properties and subunits in a patch to minimise void periods.
* Ensure vulnerable residents are signposted to appropriate services and support to enable tenancy sustainment, providing basic advice on welfare benefits and support that is available
* Proactively seek residents' views to improve service delivery and customer satisfaction
* Support and promote the work of the community development team within the patch
* Actively promote, assist and encourage resident involvement attending relevant resident panels, walkabouts and meetings to address their issues of concern
* Investigate safeguarding concerns and refer to the Neighbourhood Operations Manger
* Engage with and involve residents in the management of their neighbourhood by carrying out regular estate inspections, identifying and resolving issues directly or in liaison with internal teams or other external agencies
* Deliver a programme of regular estate inspections
* Deal with service charge queries from tenants and leaseholders on the quality of services and service specifications
* Support the customer services team with technical advice to improve resolution at first point of contact

Skills and Knowledge:
* Up to date knowledge of legislation and good practice relevant to leasehold & housing management
* Understanding of service charge apportionment methods and service charges
* Ability to interpret leases, complex information, and management agreements
* Able to travel efficiently across the stock and attend evening meetings
* Highly developed interpersonal skills with approachability and flexibility
* Can manage own workload day-to-day, handling different projects simultaneously and working to conflicting deadlines
* Excellent communication skills with the ability to engage with different customers and at court when needed
* Developed relationship management or stakeholder engagement skills, with the ability to influence, engage and manage conflict to resolution
* Organised, planned and able to prioritise competing demands
* Well-developed IT skills including experience of Microsoft office and the ability to proficiently use computerised databases

MMP Consultancy are looking to recruit a Customer Service Advisor on a Permanent Basis in East London.

Main Responsibilities:
* Delivering consistently high-quality customer service across all contact channels, in line with customer service standards.
* Tailoring services to meet the diverse needs of individual customers, ensuring an equally positive experience for everyone.
* Taking ownership of challenging messages and difficult conversations with customers, including complaint resolution.
* Complying with policies, procedures, and guidelines, recognizing when to escalate for exceptions.
* Collaborating with colleagues, partners, and contractors to provide an efficient and joined-up service.
* Actively listening to customers, obtaining their feedback, and contributing to continuous service improvement.
* Managing your learning to keep your knowledge up to date, enabling you to provide the right answer, first time.
* Competently using relevant systems to deliver a high level of customer service.
* Implementing and supporting changes to customer service delivery.

Person Specification:
* Experience of working in a customer service or contact centre environment.
* Commitment to making a positive difference to people through great customer service.
* Ability to communicate clearly and build rapport with customers across various contact channels.
* Comfortable using standard Microsoft Office packages and in-house systems, with the ability to learn and use new ICT systems.
* Ability to use the most appropriate style and method of communication with internal and external customers and stakeholders.
* Ability to tailor complex information according to the customer's needs.
* Ability to prioritize competing commitments and work accurately and methodically under pressure.
* Experience in dealing with challenging behaviour while remaining solution-focused.

MMP Consultancy are looking to recruit a Support Worker to join an excellent Housing Association in North London.

Responsibilities:
* Work with the team to provide a consistent approach to the support that we give.
* Act as main point of contact for your key service users.
* Providing support to service users to make and attend appointments where necessary.
* Using your time available to keep up to date with all admin work including emails, reviews, and support plans.
* You will be working with colleagues, families (where applicable) and other professionals for the benefit of the service users
* You will keep up to date on regulatory changes and actively look at ways to develop yourself and the service.

What you will need:
* You will be working within a small team but being able to work on your own is very important. You will be supporting our service users to develop and learn which requires a creative and practical approach.
* You'll need to be confident with getting to know the service users and their families and the network of professionals that we liaise with.
* Your life experience and initiative are qualities that we need.
* You'll need to be a confident communicator across all channels but, specifically, you'll need to be able to write concise and accurate daily reports.

Please send me your most up to date CV if this is of interest to yourself!

MMP Consultancy are working with a public-sector organisation to recruit a Repairs Customer Service Advisor to work on a Permanent basis based in East London.

This individual will be responsible for providing administrative support to the Repairs team, ensuring the effective of the responsive and planned repairs maintenance services to tenants and leaseholders properties which are managed by the organisation. We are seeking previous Repairs Administrator's and Maintenance Administrator's to apply.

Responsibilities:
* Answer and process all telephone calls accurately, politely and courteously within specified targets and standards, ensuring that messages are appropriately communicated, and accurate descriptions of the works required is obtained and entered into the appropriate IT applications
* Make appointments for staff and contractors to visit residents, informing tenants and leaseholders of appointments and completion target times
* Ensure the timely and accurate storage and retrieval of data relating to the repairs and planned maintenance service
* Liaise with Contractors to ensure excellent standards of customer service are maintained regarding making and keeping appointments, particularly communication with contractors about completion dates, non-access and rechargeable repairs
* Process orders and invoices for the Repairs service
* Liaise with Contractors and Surveyors in relation to variation orders
* Maintain and administer Disrepair records
* Provide assistance to the Property Services Manager and Technical Surveyors
* Co-ordinate and administer actions resulting from internal and external audits that relate to the repairs service

Ideal Candidate:
* Previous experience of working in a Repairs Administrator role
* Previous experience of working with a Housing Association, Local Authority or Main Contractor
* Excellent customer services and communication skills
* Proficient in the use of Microsoft Office and experience of Housing Management / Repairs databases

MMP Consultancy are looking to recruit a Customer Service Advisor on a Temporary basis to join a fantastic Housing Association based in East London.
Role Purpose:
* To provide a professional and welcoming reception service at our head office for corporate visitors and residents.
* To provide an efficient, friendly, and well-informed telephone and face-to-face service responding to queries, problems and requests from residents covering a range of areas including repairs, housing, rent and lettings.
* To provide general administrative support to the business including but not limited to invoice processing, post, mail mergers.
* To log and process repair requests liaising with contractors and allocate parking bays and manage enquiries including waiting list and bay swaps.
* Customer Support Team - this will include complaint management - ensuring the complaints process is followed from start to finish. Allocating parking bays and managing enquiries including waiting list and bay swaps. You'll also coordinate the lettings process, which includes transfer applications, advertising properties, shortlisting, undertaking checks to assess applicant's eligibility and coordinating appointments.

Skills and Knowledge:

* Ability to share complex information with a wide selection of callers, many who do not speak English as a first language.
* Able to sensitively deal with challenging situations and complaints from customers.
* Good face to face communication skills
* Proven listening skills.
* Good administration and organisation skills
* Able to prioritise work and manage conflicting deadlines.
* Good written communication skills
* Organised with a high level of accuracy and attention

MMP Consultancy are recruiting for a Neighbourhood Officer required to join a fantastic housing provider, this will be working on a Temporary basis in Norfolk.

As Neighbourhood Officer, you will play a key role in creating safer communities by providing customers with a high-quality housing management service, dealing with tenancy management, and preventing Anti-Social Behaviour.

Main Responsibilities:
* Act as ambassador for the business by building and maintaining positive relationships with all residents and stakeholders
* Work with customers at allocation stage including viewings and sign ups and throughout the tenancy to ensure relevant support and safeguarding is given to them to sustain their tenancies
* Successfully manage and enforce tenancy conditions through positive engagement, balancing support and tenancy action, including taking relevant court action where necessary
* Inspect estates and communal areas cross the patch and any areas of concern are correctly reported to ensure customer health and safety are met
* Establish professional working relationships with colleagues, partners and stakeholders to support the delivery of a holistic housing management service
* Manage starter tenancies by completing visits, reviewing and monitoring the process to ensurelevant support is given to minimise tenancy failures
* Complete pre-void and the end of tenancy process to ensure a streamlined service
* Manage internal transfers including applications and property visits through to completion
* Manage mutual exchange applications, including initial application, property inspections and making enquiries with other housing providers through to completion
* Manage and enforce tenancy action including acting as the legal representative where court action is taken
* Effectively manage and resolve resident contact logged through our internal contact management system
* Deliver an effective and appropriate service to all residents fairly and without discrimination
* Ensure close work and referrals with relevant agencies to help residents to be supported and safeguarded
* Work proactively with local partners and our customers to deliver a community-based service

Experience Required:
* Previous experience of working as a Housing or Neighbourhood Officer
* Strong understanding of relevant housing law
* Experience of handling difficult customers and situations in a compassionate and sensitive manner
* Good IT skills and knowledge of Microsoft Office Suite
* Good written and verbal communication skills
* Proven record of dealing with vulnerable individuals in complex situations

MMP Consultancy are looking to recruit a Customer Service Advisor on a Temporary basis to join a fantastic Housing Association based in East London.
Role Purpose:
* To provide a professional and welcoming reception service at our head office for corporate visitors and residents.
* To provide an efficient, friendly, and well-informed telephone and face-to-face service responding to queries, problems and requests from residents covering a range of areas including repairs, housing, rent and lettings.
* To provide general administrative support to the business including but not limited to invoice processing, post, mail mergers.
* To log and process repair requests liaising with contractors and allocate parking bays and manage enquiries including waiting list and bay swaps.
* Customer Support Team - this will include complaint management - ensuring the complaints process is followed from start to finish. Allocating parking bays and managing enquiries including waiting list and bay swaps. You'll also coordinate the lettings process, which includes transfer applications, advertising properties, shortlisting, undertaking checks to assess applicant's eligibility and coordinating appointments.

Skills and Knowledge:

* Ability to share complex information with a wide selection of callers, many who do not speak English as a first language.
* Able to sensitively deal with challenging situations and complaints from customers.
* Good face to face communication skills
* Proven listening skills.
* Good administration and organisation skills
* Able to prioritise work and manage conflicting deadlines.
* Good written communication skills
* Organised with a high level of accuracy and attention

MMP Consultancy are looking to recruit a Customer Service Advisor on a Temporary basis to join a fantastic Housing Association based in East London.
Role Purpose:
* To provide a professional and welcoming reception service at our head office for corporate visitors and residents.
* To provide an efficient, friendly, and well-informed telephone and face-to-face service responding to queries, problems and requests from residents covering a range of areas including repairs, housing, rent and lettings.
* To provide general administrative support to the business including but not limited to invoice processing, post, mail mergers.
* To log and process repair requests liaising with contractors and allocate parking bays and manage enquiries including waiting list and bay swaps.
* Customer Support Team - this will include complaint management - ensuring the complaints process is followed from start to finish. Allocating parking bays and managing enquiries including waiting list and bay swaps. You'll also coordinate the lettings process, which includes transfer applications, advertising properties, shortlisting, undertaking checks to assess applicant's eligibility and coordinating appointments.

Skills and Knowledge:

* Ability to share complex information with a wide selection of callers, many who do not speak English as a first language.
* Able to sensitively deal with challenging situations and complaints from customers.
* Good face to face communication skills
* Proven listening skills.
* Good administration and organisation skills
* Able to prioritise work and manage conflicting deadlines.
* Good written communication skills
* Organised with a high level of accuracy and attention

Today we have registered a new vacancy that I thought may be of interest:

MMP Consultancy are looking to recruit a HR Assistant on a Permanent based in East London.

Job Purpose:
To provide proactive and effective administrative support for the HR Team and will have responsibility for the smooth effective running of all other HR administrative processes and projects.

Duties and Responsibilities:
* Provide high quality administrative support to the team and managers manage basic queries relating to our policies and procedures.
* Receive telephone enquiries and visitors to the HR office and the Association and provide help and advice, where appropriate, to staff members.
* Input data and ensure that current and accurate information is held within the HRIS and shared drive to produce robust management information aligned to business needs, ensuring records are kept up to date.
* Produce and providing weekly HR KPI sickness reports and information to Managers and update HRIS as required.
* Attend staff and team meetings; 1-2-1 meetings, supervision appraisals, team meetings, training and staff conferences as required.
* Attend quarterly Staff Forum and staff network meetings, participating in and supporting the delivery of events and initiatives.
* Support the HR Team in employee relations matters, including preparing agenda items and taking clear and accurate notes and minutes as required during HR meetings, Staff Forum, Staff Network and Team meetings as required.
* To always act in accordance with the Association's published policies and procedures and the commitment to equality and diversity.


Knowledge and Skills:
* Ability to work independently, prioritising and organising workload to ensure key tasks are completed to specific deadlines
* Able to maintain accuracy and attention to detail
* Excellent written and oral communication and presentation skills with the ability to undertake notes/minutes at meetings
* Excellent organisational and time management skills, ability to prioritise and meet deadlines
* Good interpersonal skills and the ability to work effectively with people at all levels within an organisation
* Ability to maintain a high degree of confidentiality and cope with situations with tact and diplomacy
* Commitment to continuing professional development

MMP Consultancy are looking for a Neighbourhood Officer to join a fantastic organisation based in Essex on a Temporary basis.
Key Responsibilities:
* Be visible and approachable, understand local issues, work collaboratively, and be the trusted face of organisational accountability for the quality of homes and services we provide
* Provide a wide range of tenancy services (including tenancy compliance and fraud; lettings, transfers and exchanges; anti-social behaviour)
* Build positive open and trusted relationships with elected members, residents' groups, local authority departments, the police and other key partners operating in your patch particularly on issues that require a multi-agency approach to resolution
* Ensure that in your work there is a clear focus on tackling non-compliance (including taking enforcement action including attending court proceedings) as well as supporting customers who need help to avoid tenancy failure
* Build relationships with new customers in your patch, including accompanied viewings and handovers; ensuring that all customers are aware of their contractual obligations and are supported in accessing their account and managing their tenancy transactions online
* Work to identify those customers at high risk of tenancy failure, prioritising support and where required procuring specialist advice and action through the tenancy support coordinator and money adviser services
* Work closely with the customer relations (access & support) team to deliver a streamlined onboarding of new customers including coordinating the availability and suitability of empty homes in the area
* Work collaboratively with the customer relations (independent living) team especially with scheme managers on your patch in relation to tenancy management issues in schemes
Key Knowledge & Experience:
* Very high customer service ethic
* Understands the needs and service requirements of customers and communities
* Good understanding of the application of relevant tenancy law and sanctions available
* God partnership working skills
* Decisive problem solver and decision maker
* Good inter-personal skills
* Ability to build excellent internal and external relationships
* Good IT skills and understanding of how digital services can help improve the customer experience

MMP Consultancy are working with a fantastic organisation based in Essex who are looking to recruit a Leasehold Income Officer on a fixed term basis.

Main Responsibilities:
* Manage a portfolio of service charge accounts, working to targets set by the Collections Manager
* Monitor individual accounts, determining and taking appropriate action to ensure that account holders pay service charges in accordance with the obligations under the lease
* Authorise and check payment plans
* Maintain contact with account holders through letter, email, telephone, or face to face as appropriate
* Advise the account holder on the legal and statutory basis of service charges as appropriate
* Instruct court/ recovery action as necessary

Key Knowledge & Experience:
* Good knowledge of leasehold issues, including but not limited to service charges, repairs and maintenance responsibilities, current law and legislation
* Broad knowledge and awareness of current issues and developments affecting the management of housing
* Experience in leasehold management and practice, or of arrears management
* Experience in working as part of a customer facing team, answering queries through a variety of channels within a customer focused organisation
* Experience of liaising with resident, homeowner, or comparable stakeholder groups
* Experience of working with property management and accounting IT systems

MMP Consultancy are looking to recruit a Leasehold Officer on a temporary contract based in Essex.

The lease will be responsible for delivering a well-rounded management service to the organisations current homeowners and leaseholders.

Responsibilities:
* Work with colleagues and external consultants to ensure consultation required for the procurement of contracts is undertaken correctly and in a timely manner.
* Prepare applications to the First Tier Property Tribunal for dispensation from consultation where necessary.
* Prepare cases for Court, Mediation and Tribunals, attending and giving evidence where necessary.
* Maintain and update records of consultations used for reporting purposes.
* People
* Liaison with staff, customers and other agencies as appropriate and in accordance with the agreed Customer Charter Standards.
* Information
* To provide reports and statistical information as required.
* To input data and update the computer systems as required.
* Administration
* To deal with general correspondence, produce First Tier Property Tribunal reports, court papers and other relevant documentation as required.
* Attend Tribunal and Court hearings as required.

Skills Required
* To carry out any other tasks as may be reasonably assigned by the Home Ownership Manager.
* Acting at all times in accordance with the Associations published policies and procedures.
* Ensure that the requirements of the Data Protection Act are complied with in carrying out the duties of this post.
* Promote the Association in a positive manner.