MMP Consultancy are looking to recruit a HR Advisor to join an excellent Contractor on a Fixed Term Basis in East London.

Key Responsibilities:

• Manage day-to-day operational HR activities in collaboration with HR colleagues, taking personal responsibility so that starters, contractual changes and leavers are processed in an accurate and timely way
• Produce, analyse and report on data to measure and benchmark HR performance as required to support and challenge managers and improve performance across the business.
• Provide HR support at formal meetings, hearings and appeals, and with recruitment/selection activities, as required.
• Support HR project work by undertaking research, organising, planning, and delivering training and workshops, and other tasks, including managing projects as required.
• Operate as an integral member of the HR team, keeping up to date with changes in employment legislation, case law updates and best practice, and proactively discussing updates and recommendations with HR colleagues.
• Actively contribute to and promote high levels of employee engagement.

MMP Consultancy are looking to recruit a Scheduler to join an excellent contractor in East London on a Permanent basis.

Responsibilities

• Providing customer service to residents and customers.
• Arranging appointments for residents with Trades people in a cost effective and organised manner.
• Dealing with queries from residents, changing appointments.
• Rescheduling appointments using our planning tools.
• Logging current jobs onto our job management system/database.
• Working with Supervisors and trades people to organise and schedule work.

Requirements:

• Experience working in a call centre environment
• Ability to multi-task and meet deadlines and targets
• Excellent communication skills and attention to detail

MMP Consultancy are looking to recruit a Resident Liaison Officer to join an excellent organisation in East London on a Permanent basis.

Responsibilities

• Attend Resident Surgeries and assist vulnerable people reporting repairs, keep residents and scheme managers up to date on progress
• Organise consultation events and attend meetings as required
• Identify vulnerabilities relating to individual residents and liaise with client's housing officers or support services where necessary. Work with our Performance Team to ensure and identified vulnerabilities are accurately recorded within the organisations systems.
• Investigate, register all complaints and report in accordance with company and client procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advising residents and clients of their outcomes

Requirements:

• Experience of working with vulnerable residents and adapting style to meet the specific needs of individuals
• Experience of working within a customer services environment is essential
• Full Clean Driving license
• Flexibility regarding travel and working at various sites, and attendance at evening meetings

If this opportunity interests you we would love to hear from you, what are you waiting for!

Benefits

• Annual holiday 22 days; increase after 1 years' service to a maximum of 5 days
• Long service awards; continuous service at key achievements are rewarded
• Perkbox; from free coffees and cinema tickets to trips away and much more
• Volunteer day; paid yearly volunteer days for a worthy cause