Meet The Team

Billie Gumble

Recruitment Consultant – Social Housing & Operational Support

Billie joined as a Resourcer in Feb 2022, supporting the Operational Support team. This allowed her to broaden her knowledge of the sector. In Sept 2022, Billie was promoted to Recruitment Consultant and, with the motivation to succeed, continue to build on her client and candidate based in East London and Essex.

In her personal time Billie enjoys drinking cocktails with her friends and spending time with family and her Frenchie, Frank.

 
 
 

Browse Billie Gumble Latest Jobs

Administrator

£24488 - £27169 per annum

MMP are looking to recruit a Corporate Administrator to join an excellent Housing Association in South London on a Permanent Basis.

Job Purpose:

* Provide efficient and effective administrative support to the Directorate Team.

Main Responsibilities:

* Provide full administrative support to the Directors and support to the PA to the Chief Executive, including arranging meetings and managing email enquiries.
* Take minutes at Senior Management, Board and Committee meetings.
* Assist with organizing corporate events, such as Board/Committee meetings, scheme openings.
* Assist with special projects (e.g. communication updates, mailouts).
* Carry out all duties with full regard to our Equality & Diversity and Health & Safety Policies.

Experience:

* Proven background in administrative work for senior level managers in an office or similar.
* Experience of maintaining efficient records such as minutes and rolling action logs and managing information systems.
* Experience of minute-taking provided at a senior level.
* Extensive knowledge of MS Office.
* Ability to work to deadlines and manage multiple tasks.

list Building Safety Coordinator

£26.00 - £32.18 per hour

We are currently seeking a Building Safety Coordinator to join a Building Safety Team for a local authority in North London.

This role offers an exciting opportunity to provide administrative support on a range of complex and challenging building safety projects, ensuring the safety of residents and building users in the local area.

Responsibilities:
* Provide administrative support to the Building Safety team, including maintaining accurate records, drafting reports and correspondence, and managing meeting schedules.
* Assist with the coordination of building safety projects, ensuring they are delivered on time, to budget and to a high standard.
* Liaise with internal and external stakeholders including residents, contractors, consultants and other local authority departments.
* Carry out building safety inspections and support the management of risks and recommendations for remedial action.
* Ensure compliance with building safety regulations and other relevant legislation.
* Keep up to date with changes in legislation and best practice within the building safety industry.
* Support the delivery of building safety training and awareness sessions for residents and building users.

Requirements:
* A minimum of 2 years' experience in an administrative or coordination role, preferably within the construction, compliance, fire safety or building safety industry.
* Knowledge of building safety legislation and regulations.
* Excellent communication and interpersonal skills.
* Strong attention to detail and the ability to work to deadlines.
* Ability to work independently and as part of a team.
* Proficient in the use of Microsoft Office software.
* If you are passionate about building safety and want to make a positive impact on the local community, then we want to hear from you. Please apply with your CV and a cover letter outlining your experience and suitability for the role.

list Leasehold Officer

£20.90 - £27.57 per hour

MMP are currently looking for a Leasehold Officer to join an excellent Housing Association in East London on a ongoing basis.

Main Responsibilities:
* Manage a portfolio of service charge accounts, working to targets set by the Collections Manager
* Monitor individual accounts, determining and taking appropriate action to ensure that account holders pay service charges in accordance with the obligations under the lease
* Authorise and check payment plans
* Maintain contact with account holders through letter, email, telephone, or face to face as appropriate
* Advise the account holder on the legal and statutory basis of service charges as appropriate
* Instruct court/ recovery action as necessary

Key Knowledge & Experience:
* Good knowledge of leasehold issues, including but not limited to service charges, repairs and maintenance responsibilities, current law and legislation
* Broad knowledge and awareness of current issues and developments affecting the management of housing
* Experience in leasehold management and practice, or of arrears management
* Experience in working as part of a customer facing team, answering queries through a variety of channels within a customer focused organisation
* Experience of liaising with resident, homeowner, or comparable stakeholder groups
* Experience of working with property management and accounting IT systems

list Income Officer

£34411 - £38236 per annum

MMP Consultancy are looking for an Income Officer to join an excellent Housing Association in South London on a Permanent basis.
Key responsibilities:
* Provide an effective, efficient and responsive revenue service to residents on a patch, maximising income and sustaining tenancies.
* Contribute to the development and implementation of strategies, policies, procedures and service improvements.
* Work across the Housing Services to ensure wider work plan objectives are delivered.
* Offer a courteous and polite service to the our customers, dealing with requests promptly and giving accurate and fair advice.
* Support the Neighbourhood Services team in resolving tenancy management issues.
* Support the Neighbourhood Services Team in identifying, reporting and Investigation of reports of tenancy fraud and sub-letting
* Lead the recovery across all tenures of rent, service charge and other debt , including former tenant arrears, proactively and in accordance with the Association's Policies and Procedures, taking prompt action where required to ensure that, arrears are kept in line with agreed targets.
* Where required, across all tenures, take all steps in the legal process including representing us at Court and First Tier Tribunals, and present cases on behalf of the Association.
* Prepare statistics and information on patch arrears management within a reasonable timescale, as required
* Working with the financial inclusion team, Support providers, Local Authority, DWP and other external agencies ensure residents receive the support necessary to pay rents and service charges.
* Where revenue action leads to a service complaint in relation to service/disrepair claim, liaise with the Finance Department, Property Services, and Neighbourhood teams to ensure prompt resolution and facilitation of revenue recovery.
* Where required lead on the revenue recovery for any homeownership tenures within the patch in line with our policies and procedures and with legislation. This includes liaising with the Leasehold Officer, and Rent and Service Charge Project Manager to provide comprehensive responses to service charge enquires where relate to recovery.
* Be responsible for own administration, including filing and word-processing letters and reports. Where required coordinate responses to resident Subject Access Requests.




list Data Officer

£0.00 - £350 per day

MMP Consultancy are working with a fantastic organisation based in South London who are looking to recruit a Data Officer to join them on a ongoing basis.
Responsibilities:
* Leading and delivering projects to introduce new business uses for the property database and enhance current business use
* Controlling and managing data to ensure regulatory and legal compliance can delivered
* Maintain the property databases and the integrity of information from other property based systems
* Lead and deliver projects to introduce new business uses for the database and enhance current business use which will include
o Analysing needs of business and designing a solution which meets these business needs
o Support system upgrades, completing user acceptance testing and analysing errors
o Providing Property database technical resource for Property Service & IT Projects
* Build areas to support collection of information, input data from external sources
* Produce reports for all business areas as required
* Ensure quality and integrity of data from all areas of the business in specified format for import into core systems.
* Creation and monitoring of interface files resolving all data errors
* Audit and check data and processes to make sure it is accurate and compliant
* Act as a problem solver, proactively identifying and following up on issues to deliver excellent property data

Skills & Knowledge:
* Understanding of Asset Management and Property Services
* Good understanding of required datasets including Asbestos, Surveying, Decent Homes, HHSRS
* Experience of data auditing and quality techniques
* Demonstrable experience of Apex or similar Asset Management Database
* Excellent verbal, written and interpersonal communication skills
* Advance Excel skills

Complaints Officer

£16.68 - £22.00 per hour

MMP Consultancy are working with a fantastic public-sector organisation to recruit a Repairs Complaints Officer to work on a temporary contract in London.

We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of reactive maintenance programmes.

Responsibilities:
* Develop positive relationships with tenants and contractors to provide accurate information
* Respond to all enquiries in relation to repairs requests including responding to emergency and urgent maintenance queries
* Compile relevant information to respond to complaints
* Monitor tenant satisfaction, ensuring SLA's are met through complaints handling, surveys
* Provide formal written reports and responses to complaints.
* Minute taking

Ideal Candidate:
* Previous experience of working in building repairs and maintenance ideally in a front-line service
* Effective communicator at all levels, you will be able to work proactively and independently
* Experience of managing, resolving and responding to complaints
* Proficient in the use of Microsoft Office and experience of Housing Management/Repairs databases.

Support Worker

£13.15 - £18.86 per hour

Job Purpose:

Workers in the Floating Support Service will be part of a mixed team providing a dynamic and empowering service to vulnerable clients across a variety of tenures. The Redbridge Floating Support Service is funded by the London Borough of Redbridge to provide flexible housing related support in order to enable service users to continue to live independently within their own home, regardless of tenure type. The service is delivered in a manner that is respectful of service user's racial, cultural and/or religious backgrounds and respects individual dignity. The support provision operates as part of an overall network of support and care for service users working closely with other professionals involved in the support and care of the service user. Working within our policy and procedural framework, FSW will receive referrals to assess clients for their edibility for the service. Continuous high quality and comprehensive support plans & risk assessments will be drafted and reviewed by FS workers will coordinate support interventions. All work undertaken will be in line with planned support, making sure that clients are actively involved and that the support offered is full and holistic. The aim of the service is to provide quick and responsive interventions that prevent tenancy breakdown, improves quality of life and promotes independence. FS workers will carry a flexible caseload of clients of varying needs with a focus on tenancy sustainment and homelessness prevention.

Knowledge:

* A demonstrable level of experience and understanding of the range of approaches appropriate to working with any of the following needs:
* Mental and Physical ill health
* Challenging behaviour
* Current drug and/or alcohol use
* Antisocial behaviour -Offending.
* Working knowledge of being able to support clients into supported accommodation and/or other floating support services, with a demonstrable understanding of Housing and other related legislation.
* Experience of supporting clients to carry out tasks such as budgeting, calculating benefit entitlements and understanding rent arrears.
* Experience of working with vulnerable people presenting significant levels of need and risk, with an ability to devise and deliver on action plans through high quality risk management and needs assessment, coupled with a current understanding of safeguarding procedures.
Skills & Abilities:
* Ability to effectively liaise with a range of service providers and agencies in order to establish or improve services for clients.
* Ability to be self-motivating and work under pressure, manage time effectively, prioritise tasks appropriately and produce work of a high standard.
* The ability to motivate people to move towards an appropriate level of independence and inclusion.

Customer Service Team Leader

£16.98 - £22.40 per hour

MMP Consultancy are looking to recruit a Customer Service Team Leader on a Temp to Perm basis for an excellent social housing contractor based in Norwich.

Key Responsibilities:

* Dealing with a broad range of customers and their different types of enquiries in relation to property, housing and/or repairs
* Working effectively as part of a dynamic/flexible team.
* Leading and developing project work.
* Working with multiple computer systems.
* Analysing data and compiling reports, showing trends etc.
* Dealing with complex customer enquiries and confrontational customers.
* Leading a team, conducting 121's, performance reviews, coaching and mentoring.
* Producing training programmes and delivering training using a variety of methods.
* Work in a pressurised, fast moving environment.
* Knowledge of housing repairs and customer service skills.
* Managing employees within a customer contact team or similar field.
* Working in a customer services environment using customer processes, customer contact software and proprietary systems.
* How to give excellent customer services whilst complying with corporate and legal guidelines.

Skills & Atribuites:

* Effective communication skills to assess and meet the needs of customers, colleagues and managers.
* Write clear and concise responses to customer enquiries.
* Create develop and maintain effective working relationships with service areas, partners and contractors.
* The ability to lead and be part of a project team.
* Capacity to deal with complex enquiries and put responses into clear plain English, with good use of language and grammar.
* Make decisions, in line with legislation and organisaional policy, on customer issues which may affect their home, finances and family.
* Participate in and contribute to the team performance and ensure effect team behaviour.
* Plan and priorise work effectivley for self and team members.
* Be highly organised and methodical with excellent attention to detail.
* Use a variety of computer software packages and workflow processes to deliver customer service.
* Work with confrontational customers and effectively manage escalated enquiries / complaints.
* Create training plans and procedures and deliver training using different training methods and systems. Monitor and evaluate training.
* Provide the team with leadeship, expertise, support and assistance.
* Motivate and support the team members to achieve goals and targets.
* Demonstrate ability to undertake recruitment in line with policy.
* Work in a rotation of duties in line with customer demands and requirements.

Please send me your most up to date CV and I will give you a call at my earliest convience.