MMP Consultancy are working with a fantastic organisation based in East London who are looking to recruit a Income Officer on a ongoing basis.

Main Responsibilities:

* Manage rent, service charge, major works, cyclical and rechargeable accounts, and other housing related debts such as court cost, rechargeables on a regular basis in line with the organisations policies and procedures including legislation.
* To negotiate repayment plans that will clear arrears within a realistic timescale and take corrective action where such payment plans are not complied with.
* Referring residents for support when required to enable them to maximise their income, resolve their debts and sustain their tenancy.
* To take personal responsibility for all aspects of recovery work within the team ensuring cases are progressed in line with policy, procedure and legislation.
* To maximise income collection by leading the management of serious and complex cases across
- Rents and Service Charges
- Leasehold
- Commercial rents
- Sales Ledger & Sundry Debts
* To support Customer Accounts Advisors to maximise income collection for complex cases including:
- Non-Residential Income
- Former Tenant balances
- Sales Ledger
- Sundry Debts
* To pro-actively monitor accounts and take appropriate recovery action.
* Review and monitor former tenant balances including investigating cases and making recommendations for write-off.
* Undertake all aspects of income recovery, court case work presentation and debt recovery case work, including eviction where alternative solutions cannot be found, in accordance with procedures.
* To liaise and maintain good working relationships with all relevant external agencies to ensure residents experiencing difficulties are referred appropriately for support.
* Providing basic financial capability and benefits advice referring cases on to the relevant agencies or the Tenancy Support Officers.
* To visit customers in their homes to discuss their accounts and provide advice and support.
* To meet with leaseholders and commercial tenants where necessary to resolve complex cases.
* Ensure ICT is used efficiently to improve collection of debts, maintaining accurate information.
* Contribute to testing and further development of IT systems to achieve efficient income collection.

MMP are looking to recruit a Corporate Administrator to join an excellent Housing Association in South London on a Permanent Basis.

Job Purpose:

* Provide efficient and effective administrative support to the Directorate Team.

Main Responsibilities:

* Provide full administrative support to the Directors and support to the PA to the Chief Executive, including arranging meetings and managing email enquiries.
* Take minutes at Senior Management, Board and Committee meetings.
* Assist with organizing corporate events, such as Board/Committee meetings, scheme openings.
* Assist with special projects (e.g. communication updates, mailouts).
* Carry out all duties with full regard to our Equality & Diversity and Health & Safety Policies.

Experience:

* Proven background in administrative work for senior level managers in an office or similar.
* Experience of maintaining efficient records such as minutes and rolling action logs and managing information systems.
* Experience of minute-taking provided at a senior level.
* Extensive knowledge of MS Office.
* Ability to work to deadlines and manage multiple tasks.

We are currently seeking a Building Safety Coordinator to join a Building Safety Team for a local authority in North London.

This role offers an exciting opportunity to provide administrative support on a range of complex and challenging building safety projects, ensuring the safety of residents and building users in the local area.

Responsibilities:
* Provide administrative support to the Building Safety team, including maintaining accurate records, drafting reports and correspondence, and managing meeting schedules.
* Assist with the coordination of building safety projects, ensuring they are delivered on time, to budget and to a high standard.
* Liaise with internal and external stakeholders including residents, contractors, consultants and other local authority departments.
* Carry out building safety inspections and support the management of risks and recommendations for remedial action.
* Ensure compliance with building safety regulations and other relevant legislation.
* Keep up to date with changes in legislation and best practice within the building safety industry.
* Support the delivery of building safety training and awareness sessions for residents and building users.

Requirements:
* A minimum of 2 years' experience in an administrative or coordination role, preferably within the construction, compliance, fire safety or building safety industry.
* Knowledge of building safety legislation and regulations.
* Excellent communication and interpersonal skills.
* Strong attention to detail and the ability to work to deadlines.
* Ability to work independently and as part of a team.
* Proficient in the use of Microsoft Office software.
* If you are passionate about building safety and want to make a positive impact on the local community, then we want to hear from you. Please apply with your CV and a cover letter outlining your experience and suitability for the role.

MMP are currently looking for a Leasehold Officer to join an excellent Housing Association in East London on a ongoing basis.

Main Responsibilities:
* Manage a portfolio of service charge accounts, working to targets set by the Collections Manager
* Monitor individual accounts, determining and taking appropriate action to ensure that account holders pay service charges in accordance with the obligations under the lease
* Authorise and check payment plans
* Maintain contact with account holders through letter, email, telephone, or face to face as appropriate
* Advise the account holder on the legal and statutory basis of service charges as appropriate
* Instruct court/ recovery action as necessary

Key Knowledge & Experience:
* Good knowledge of leasehold issues, including but not limited to service charges, repairs and maintenance responsibilities, current law and legislation
* Broad knowledge and awareness of current issues and developments affecting the management of housing
* Experience in leasehold management and practice, or of arrears management
* Experience in working as part of a customer facing team, answering queries through a variety of channels within a customer focused organisation
* Experience of liaising with resident, homeowner, or comparable stakeholder groups
* Experience of working with property management and accounting IT systems

MMP Consultancy are looking for an Income Officer to join an excellent Housing Association in South London on a Permanent basis.
Key responsibilities:
* Provide an effective, efficient and responsive revenue service to residents on a patch, maximising income and sustaining tenancies.
* Contribute to the development and implementation of strategies, policies, procedures and service improvements.
* Work across the Housing Services to ensure wider work plan objectives are delivered.
* Offer a courteous and polite service to the our customers, dealing with requests promptly and giving accurate and fair advice.
* Support the Neighbourhood Services team in resolving tenancy management issues.
* Support the Neighbourhood Services Team in identifying, reporting and Investigation of reports of tenancy fraud and sub-letting
* Lead the recovery across all tenures of rent, service charge and other debt , including former tenant arrears, proactively and in accordance with the Association's Policies and Procedures, taking prompt action where required to ensure that, arrears are kept in line with agreed targets.
* Where required, across all tenures, take all steps in the legal process including representing us at Court and First Tier Tribunals, and present cases on behalf of the Association.
* Prepare statistics and information on patch arrears management within a reasonable timescale, as required
* Working with the financial inclusion team, Support providers, Local Authority, DWP and other external agencies ensure residents receive the support necessary to pay rents and service charges.
* Where revenue action leads to a service complaint in relation to service/disrepair claim, liaise with the Finance Department, Property Services, and Neighbourhood teams to ensure prompt resolution and facilitation of revenue recovery.
* Where required lead on the revenue recovery for any homeownership tenures within the patch in line with our policies and procedures and with legislation. This includes liaising with the Leasehold Officer, and Rent and Service Charge Project Manager to provide comprehensive responses to service charge enquires where relate to recovery.
* Be responsible for own administration, including filing and word-processing letters and reports. Where required coordinate responses to resident Subject Access Requests.

MMP Consultancy are working with a fantastic organisation based in South London who are looking to recruit a Data Officer to join them on a ongoing basis.
Responsibilities:
* Leading and delivering projects to introduce new business uses for the property database and enhance current business use
* Controlling and managing data to ensure regulatory and legal compliance can delivered
* Maintain the property databases and the integrity of information from other property based systems
* Lead and deliver projects to introduce new business uses for the database and enhance current business use which will include
o Analysing needs of business and designing a solution which meets these business needs
o Support system upgrades, completing user acceptance testing and analysing errors
o Providing Property database technical resource for Property Service & IT Projects
* Build areas to support collection of information, input data from external sources
* Produce reports for all business areas as required
* Ensure quality and integrity of data from all areas of the business in specified format for import into core systems.
* Creation and monitoring of interface files resolving all data errors
* Audit and check data and processes to make sure it is accurate and compliant
* Act as a problem solver, proactively identifying and following up on issues to deliver excellent property data

Skills & Knowledge:
* Understanding of Asset Management and Property Services
* Good understanding of required datasets including Asbestos, Surveying, Decent Homes, HHSRS
* Experience of data auditing and quality techniques
* Demonstrable experience of Apex or similar Asset Management Database
* Excellent verbal, written and interpersonal communication skills
* Advance Excel skills

MMP Consultancy are working with a fantastic public-sector organisation to recruit a Repairs Complaints Officer to work on a temporary contract in London.

We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of reactive maintenance programmes.

Responsibilities:
* Develop positive relationships with tenants and contractors to provide accurate information
* Respond to all enquiries in relation to repairs requests including responding to emergency and urgent maintenance queries
* Compile relevant information to respond to complaints
* Monitor tenant satisfaction, ensuring SLA's are met through complaints handling, surveys
* Provide formal written reports and responses to complaints.
* Minute taking

Ideal Candidate:
* Previous experience of working in building repairs and maintenance ideally in a front-line service
* Effective communicator at all levels, you will be able to work proactively and independently
* Experience of managing, resolving and responding to complaints
* Proficient in the use of Microsoft Office and experience of Housing Management/Repairs databases.