MMP Consultancy are currently recruiting for a ASB officer to join a wonderful Housing Association in Northamptonshire on a temporary basis.

Key Responsibilities:

* To have primary responsibility for enforcement action for a designated area of the town and where necessary provide appropriate support to complainants and witnesses, and proactively support tenants in sustaining tenancies.
* Have a detailed knowledge of relevant legislation; best practice policies and procedures to enable the instigation of legal proceedings were necessary.
* Prepare cases and attend and represent us at Court hearings.
* Promote and participate in joint working with other agencies involved in dealing with Domestic Violence, Hate Crimes and Anti-Social Behaviour.
* Ensure all computerised and manual recording systems are updated and maintained on an accurate and timely basis, and that all service requests are responded to within the prescribed timescales.
* To attend resident meetings and other meetings as appropriate.
* Develop and maintain effective relationships with other Council officers, outside agencies and tenants to ensure that a high-quality tenancy management service is delivered.
* To provide as required written reports in relation to issues and events related to the patch.
* Provide cover for other Officers and staff in their absence.
* To undertake any other duties commensurate with the position as designated by the line manager.

Knowledge and Skills:

* Basic knowledge of Housing law
* Awareness of Current Housing issues
* Good literacy and numeracy levels
* Dealing with Customers in one to one situations
* Responding to customer enquiries by telephone
* Ability to prioritise work load
* IT Literate/good keyboard skills
* Good written and verbal communication
* Ability to interpret /implement policy, procedure and legislation
* Full Driving Licence
* Good written and verbal communications
* Performance Minded
* Willingness to undertake relevant Training
* Communicates effective at all levels in a clear, concise and open manner.
* Takes personal responsibility for delivering an excellent service to meet the needs of internal and external customers
* Committed to working with team and partners to achieve common goals and ensure performance at highest level.
* Takes responsibility for own actions, set high standards for personal performance and shows determination to meet goals

MMP Consultancy are looking for a Housing Support Officer to join a wonderful Housing Association in East London.

Key Responsibilities:

* Work as part of a team providing a high quality housing service that meets the needs of residents and is delivered in accordance with the Corporate Objectives and Team Plan.
* Provide routine administrative support to the Local Neighbourhood Centre including the opening and distribution of post, general photocopying and stationery management.
* Update and maintain the correspondence register and chase up any outstanding responses.
* Dealing with routine enquiries in a sensitive and efficient way including relaying to residents information held on the repairs system and other systems within the office.
* Taking accurate messages for other members of staff and forwarding them on via email in a timely manner. This would include forwarding on enquiries and messages to all staff.
* Support a more experienced officer on reception duties in order to gain knowledge and experience.
* Communicate and liaise regularly with tenants and leaseholders and their representatives associations.
* Support the Neighbourhood Housing Manager in monitoring activities and services including the production and or the analysis of data.
* Ensure that all allocated duties are carried out in compliance with our Health & Safety policy, Financial Regulations, Standing Orders and other procedures.
* Undertake project work specific to your areas of responsibility as and when required.
* To be responsible for the counter and reception area, ensuring that it is tidy and welcoming and that leaflets and available material are up to date and displayed.

Skills & Knowledge:

* Knowledge and understanding of the role of a Local Neighbourhood Housing Office
* Well developed communication skills both written and verbal to deal effectively and professionally with tenants, leaseholders, contractors, managers and staff.
* Well developed IT skills (including Work, Excel and Ideally Orchard)
* Ability to manage a number of complex tasks simultaneously
* Ability to follow and record complex procedures and processes accurately

MMP Consultancy are looking to recruit a Helpdesk Administrator on a permanent basis in Essex.

Key Responsibilities:
* Log calls/jobs on the helpdesk database utilising helpdesk software, these tasks may be received by telephone and email.
* Taking ownership of the PPM schedule & Reactive Maintenance jobs thus ensuring that all tasks are completed in line with the service requirements.
* To produce standard and ad hoc reports as required by internal and external customers and clients across Project and FM functions.
* Liaison and follow up with Managers, engineers and approved subcontractors.
* Ensure tasks are completed in line with the PPM planners and/ or client requirements.
* Report back to clients and contract staff on job progress and close out.
* Compile small work quotations
* Answer and direct all incoming telephone calls or take messages; messages to be taken sensitively, discreetly and accurately.
* Provide accurate information to clients about MJ Ferguson Services
* Invoicing of project and FM invoices as required
* Provide admin support to Project and FM Managers
* Any other reasonable duties as requested by the Company.

If this could be of interest, please send me your most up to date CV and I will give you a call at my earliest convenience.

MMP Consultancy are working with a fantastic organisation based in East London to recruit a full-time Neighbourhood Team Manager to work on a temporary basis.

Responsibilities:
* To ensure properties are safe and compliance is maintained with the terms of the tenancy, lease, or management agreement.
* To deliver high standards in housing management,
* To provide a flexible face to face service with a commitment to solving problems quickly and efficiently.
* Identify and provide support for vulnerable customers. Reporting and acting on safeguarding concerns resulting in better coordinated services to ensure the wellbeing of our customers is a priority.
* Achieve 'right first time' outcomes and reduce complaints and failure management.
* Develop and deliver local offers that meet the needs and wants of the local community/estate.
* Promote the use the 'self-service' options to customers, making the best use of technology and social media as a tool for communication.
* To work collaboratively with the new resident's team, making the best use of our stock and meeting the housing requirements of our customers.
* To work collaboratively with regeneration and development to deliver the aspirations and master plans for specific areas for growth, change and transformation.
* Work with subject matter experts in a range of areas such as fraud, Antisocial behaviour, legal, Tenant and Family Support, resident involvement, market rent and homeownership services, collections, service charges, customer services, estate services, environmental services, welfare rights, employment, and training advice to offer a first-class service.
* To prepare evidence and Notices including attending Court to present cases where legal action/possession is required.
* Attend external and partner agency meetings including meetings with stakeholders, community leaders etc.
* To promote resident involvement and feedback. To attend Tenant/Resident Association meetings and other resident events. To actively engage and work with residents in the management of their home and Neighbourhoods, to develop and improve service delivery taking full account of resident's needs.
* To ensure income is generated through the letting of subunits.
* Carry out welcome visits to new tenants within 6 weeks.
* To carry out other duties in line with the above as requested by your line manager.
Skills/Experience required:
* Ability to work independently, exercising good initiative and judgement.
* Proven time management and prioritization skills.
* Proven experience and ability to deliver excellent customer care and valuing diversity.
* Proven attention to detail and ability to work on a variety of tasks simultaneously.
* Ability to work under pressure and meet deadlines and target.
* Demonstrate a commitment to building and sustaining relationships to improve communities and engage with residents.
* Track record of delivering excellent customer service in a service industry.
* Prudent management of resources financial, technological, and human.
* Managing projects to deliver a better customer experience.

MMP are recruiting for a Complaints Team Leader to join an excellent housing association in Essex on a temporary basis.

Key responsibilities:
* Provide support and guidance to the individuals in the team on compliance matters.
* Drive and motivate the team to success in achieving their goals and objectives
* Regularly review performance and development needs with the team members
* Monitor team performance for quality and productivity
* Constantly review resources and capabilities within the team to ensure workloads are being managed effectively
* Escalation point for your team, liaising with service areas across the organisation and external stakeholders such as the Housing Ombudsman, providing guidance and support when needed.
* Holding regular learning and training sessions to ensure a high level of knowledge and development is maintained in the team.
* Able to provide reporting and performance information whenever needed for the team.
* Working collaboratively with other team leaders, sharing best practice and knowledge.
* Attend weekly management meetings to update on performance and challenges.
* Identify potential risks and opportunities and feedback though line management
Please send me your most up to date CV if this is of interest to yourself.

MMP are recruiting for a Complaints Coordinator to join an excellent housing association in Essex on a temporary basis.
Key Responsibilities:
* Ensure all requested information is provided to the Housing Ombudsman, focusing on meeting deadlines and adhering to the stated process for submitting complete and accurate information.
* Handle all communications from the Housing Ombudsman service, including logging new requests, highlighting escalations, and responding to queries within the provided deadlines.
* Advocate for and promote the complaints policy and procedure to all staff, ensuring adherence and understanding across the organisation.
* Maintain clear, professional communication, ensuring that all correspondence is properly logged and accessible for accurate record-keeping.
* Identify potential risks to the organisation's reputation and collaborate with operational and communications teams to implement mitigating actions.

MMP Consultancy are currently recruiting for a Revenues Officer to join an excellent local authority on a temporary basis.
£21.31 PAYE / £27.37 Umbrella
Purpose of role:
* Administer council tax and business rates, ensuring accurate and prompt billing, collection, and recovery of accounts.
Key Responsibilities:
* Obtain and assess information to determine local taxation liability in accordance with legislation. This includes determination and allowance of discounts, reliefs, and exemptions.
* Accurately update and maintain the revenues databases to ensure prompt and accurate billing, collection, and recovery of accounts
* Respond appropriately to enquiries received from citizens, businesses and agents and action amendments to accounts.
* Agree repayment plans and determine appropriate recovery action that takes account of the person's circumstances whilst maximising collection.
* Contribute to the review of working practices, procedures, and documents by making suggestions for improvement in service delivery and performance.
* Take part in the training or coaching of other colleagues either on a one-to-one basis or in a formal training environment e.g. to assist with the induction of new staff

MMP Consultancy are currently recruiting for a Planner on a Permanent Basis in East London.

Key Responsibilities:

* Liaise with customers, arrange appointments, maintain relevant up to date progress on work being undertaken and dispatch information on completion of work
* Liaise with the client to ensure that data is maintained, and to assist with queries
* Schedule and allocate work to operational staff to ensure operational efficiency and effectiveness
* Maintain all records in accordance with business requirements and management instructions for the purpose of invoicing and KPI reporting
* Procurement of materials and services to maintain operational efficiency and effectiveness
* Provide up to date and accurate information on all work completed for the purpose of invoicing including clear reasons for all charges, charging rates and quantities of work completed by which operatives.

Experience Required:

* Previous experience of working with a Housing Association / Local Authority or Maintenance Contractor in either a Scheduling or Customer Service capacity
* Excellent communicator, with strong organisational skills
* Proficient IT skills including use of Microsoft Excel and Word Proven background in a customer service focused environment
* Construction related knowledge

Please send me your most up to date CV and I will give you a call at my earliest convenience.

MMP Consultancy are currently recruiting for a Revenues Officer to join an excellent local authority on a temporary basis.

* Fully Remote
* Flexible Working Hours
* £13.31 PAYE / £17.56 Umbrella

Purpose of role:

* Administer council tax and business rates, ensuring accurate and prompt billing, collection, and recovery of accounts.

Key Responsibilities:

* Obtain and assess information to determine local taxation liability in accordance with legislation. This includes determination and allowance of discounts, reliefs, and exemptions.
* Accurately update and maintain the revenues databases to ensure prompt and accurate billing, collection, and recovery of accounts
* Respond appropriately to enquiries received from citizens, businesses and agents and action amendments to accounts.
* Agree repayment plans and determine appropriate recovery action that takes account of the person's circumstances whilst maximising collection.
* Contribute to the review of working practices, procedures, and documents by making suggestions for improvement in service delivery and performance.
* Take part in the training or coaching of other colleagues either on a one-to-one basis or in a formal training environment e.g. to assist with the induction of new staff

Job purpose:
Working within our 16 services you will be providing housing support for young
people who are owed a housing duty by the local authority. The team will be expected to work within our policy and procedural framework and as part of the team you will provide a client focussed and flexible, responsive service to the young people. Young Person's Workers will carry a caseload of clients for whom they will formulate a comprehensive, co-produced Support and Safety Plan to inform ongoing casework promoting independence and preparing young people for move on into independent accommodation. Young Person's Workers will be working under the direction of the
Manager to provide support to the young people we accommodate, in addition young person's workers will be expected to have a lead area of responsibility across the schemes to support your personal development and the development of knowledge and skills amongst the team.

Key Responsibilities:
* To provide effective day to day shift cover, ensuring that safeguarding and the immediate needs of the young people are paramount to service delivery.
* In conjunction with colleagues, to comprehensively assess referrals to the project to ensure suitable young people can be accepted. To comprehensively assess the needs of young people in order to identify appropriate move on accommodation.
* Carry out comprehensive and co-produced ongoing support and safety plans with young people, that are SMART and evidence progress using goals and short objectives and are reviewed at the service review period, or when there is a clear change in support or risk.
* In conjunction with allocated young people, produce comprehensive and high quality risk assessments and risk management plans. Monitoring and reviewing plans in line with policy guidelines and procedures and to minimise risk to young people by identifying, reporting, and following up any safeguarding concerns and incidents.
* To provide a safe, welcoming and high-quality standard of accommodation, ensuring when young people move in they feel comfortable and welcomed, and are given information concerning the building and other local services.
* To work with social workers to enable young people to move back home if appropriate, or working with the housing pathway manager to support young people to move on through the social housing nomination scheme.
* In line with our Client Contact recording policy and procedure, to record all client contacts appropriately and accurately on the Inform database and ensure all relevant files and recording systems are up to date and that key performance information is correctly recorded.
* To run activities and support young people to participate in activities to prepare them for independence and move through. Ensuring support is provided to young people who are ready to move into work, education, or training by assisting them to access suitable courses or placements.

Please send me your most up to date CV for more details about this position.

MMP Consultancy are looking to recruit a Scheduler to join an excellent Housing Association in Kent on a temp to perm basis.

Key Responsibilities:

* Act as the key leader for specific patches within the Scheduling Diary.
* Liaise directly with residents and operatives to book new appointments or follow on works and ensure that works are diagnosed and scheduled correctly to achieve a first time fix target and to improve productivity.
* Manage the repairs raised and administer any scheduling changes to the diary, identifying training needs within the Property Administration team and CSC and keeping residents updated.
* Deal with resident queries in relation to repairs that are escalated to the Direct Services admin team.
* Work closely with the Lead Technicians to ensure all repairs raised are attended to within the Service Level Agreements and KPI'S are met.
* Have control over appointments with residents and Contractors/DLO and ensure that these are met with the assistance of the Property Administration Team.
* Oversee all urgent and emergency jobs to ensure works are raised and completed by the Property Administration team, within target and relevant databases updated.
* To ensure that any dealings with residents and stakeholders are professional, friendly and effective.
* Ensure compliance with our financial procedures are followed for all jobs authorized and invoiced and that the average cost per property is in line with forecasted budget.
* Ensure maintenance procedures are up to date and are implemented and being followed by the CSC and the Property Administration Team.

Skills / Qualifications:

* Experience of scheduling work in a maintenance environment
* Experience of delivering a front line, customer focussed service
* Experience of working in a housing management or maintenance environment
* Experience of working on an inner city, multi-cultural environment and working closely with tenants
* Good interpersonal skills and the ability to communicate well