Meet The Team

Billie Gumble

Recruitment Consultant – Social Housing & Operational Support

Billie joined as a Resourcer in Feb 2022, supporting the Operational Support team. This allowed her to broaden her knowledge of the sector. In Sept 2022, Billie was promoted to Recruitment Consultant and, with the motivation to succeed, continue to build on her client and candidate based in East London and Essex.

In her personal time Billie enjoys drinking cocktails with her friends and spending time with family and her Frenchie, Frank.

 
 
 

Browse Billie Gumble Latest Jobs

list Service Charge Officer

£25 - £34 per hour

MMP Consultancy are looking to recruit a Service Charge Officer on a temp ongoing basis in East London.

Job Purpose:

  • Assist in the provision of an efficient rent and service charge accounting service. Co-ordinate charging and collection of service charges ensuring Value for Money (VfM) whilst maximising the recovery of income including through legal processes where necessary
  • Provide highly accurate data analysis and supporting explanations to assist the Rent and Service Charge Manager in decision making
  • Be part of a team providing a pro-active and expert advisory service in relation to service charges, to service owners and budget holders, that adds value and impacts the strategic outcomes of the business

Main Duties / Accountabilities:

  • Ensure accurate rent and service charge data, investigating and reporting variances
  • Maintain records of freeholders and third-party agents, validating invoices for accuracy.
  • Calculate budgets, rents, and accounts in compliance with policy and regulations.
  • Monitor sinking funds to ensure adequate funds for major works.
  • Collaborate with Property Services on planned and reactive works, adhering to processes.
  • Set service charge budgets for new schemes promptly.
  • Manage an efficient service charging system, meeting deadlines.
  • Prepare and manage relevant audits.
  • Assist the Revenue Team in resolving disputes and ensuring payment terms.
  • Champion Value for Money, monitor costs, and maximize income.
  • Provide customer-focused explanations of charges.
  • Support the Rent and Service Charge Manager in complaint responses.
  • Handle enquiries professionally, delivering positive outcomes.
  • Contribute to cross-departmental tasks as required.
  • Provide training and support for effective teamwork.

list Data Administrator

£18 - £22 per hour

MMP Consultancy is currently seeking a Data Administrator to join a fantastic Local Authority based in East London.

Duties Include:

  • Leading on all areas of data input, capture, storage, and development.
  • Provide a consultative service to all internal and external customers around data and IT systems management.

Requirements:

  • Excellent communication skills and great attention to detail.
  • Able to work under pressure and to tight deadlines.
  • Advanced Data Input and Administration skills.
  • Previous experience of working within a social housing or maintenance organisation would be desirable.

list Planner

£18 - £22 per hour

An exciting opportunity has arisen for a Planner to work on a temporary contract based in Essex.

Duties:

Liaise with customers, arrange appointments, maintain relevant up to date progress on work being undertaken and dispatch information on completion of work
Liaise with the client to ensure that data is maintained, and to assist with queries
Schedule and allocate work to operational staff to ensure operational efficiency and effectiveness
Maintain all records in accordance with business requirements and management instructions for the purpose of invoicing and KPI reporting
Procurement of materials and services to maintain operational efficiency and effectiveness
Provide up to date and accurate information on all work completed for the purpose of invoicing including clear reasons for all charges, charging rates and quantities of work completed by which operatives.

Experience Required:

Previous experience of working with a Housing Association / Local Authority or Maintenance Contractor in either a Scheduling or Customer Service capacity

Excellent communicator, with strong organisational skills CSEs at Grade C or above and including Mathematics and English
Proficient IT skills including use of Microsoft Excel and Word Proven background in a customer service focused environment
Construction related knowledge

list HR Administrator

£25000 - £28000 per annum

MMP Consultancy are looking for a HR Administrator to join an excellent organisation in East London on a Permanent basis!

Responsibilities include:

  • Efficiently dealing with all HR Admin related matters
  • Create letters and contracts of employment and send via Docusign
  • Write and send letters for any HR related topic
  • Recording and save accurately information in the employees' files
  • Ensure accuracy and timeliness of administration and provision of advice in relation to changes, or otherwise, of employee terms and conditions of employment, in line with departmental working procedures.

Please send me your most up to date CV and I will give you a call at my earliest convenience!

list Consultations Manager

£21.23 - £28 per hour

MMP Consultancy are looking to recruit a Consultations Manager to join a wonderful organisation in South London on a temporary basis.

Job Purpose:

  • Managing, encouraging and deploying re-thought approaches and innovative solutions to community consulting that are seen as industry leading
  • Making certain that residents are at the heart of our plans, service developments and improvements by enabling them to have opportunities to contribute to and design consultation activity
  • Delivering consultation activity within agreed quality and time parameters whilst meeting the requirements of both the council and residents
  • Co-ordinate and deliver consultation activity for directorate specific projects and within the community Engagement team's corporate engagement projects
  • Prepare and share both accessible and detailed reports on consultation outcomes
  • Support and feed into the development of events within the community and the council to maximise consultation points of delivery and grass roots opportunities.

Please send me your most up to date CV if this is of interest to yourself.

list Service Charge Officer

Up to £34.22 per hour

MMP Consultancy are looking for a Service Charge Officer to join a fantastic Housing Association based in East London.

Duties:
* Carry out an audit of every scheme validating the services residents benefit from against service chargeable cost headings and costs applied within the system
* Document the results of the audit in the service register against each scheme / property creating a true and accurate master record of services each property benefits.
* Review lease provisions to ensure service costs are permitted under the lease and the costs are appointed correctly
* Prepare service charge schedules for each property including service charge estimates and final accounts
* Process adjustments to service charges in respect of variable charges
* Lead on production and distribution of service charge related correspondence to the residents
* charge queries from residents and other stakeholders
* Be involved in the process of setting up service charges for new schemes
* Liaise with the auditors on the inspection of service charge accounts
* Produce quarterly management accounts for service-chargeable cost elements to enable early detection of errors and monitoring service charge expenditure on an ongoing basis
* Process weekly rent debit including changes to tenancy/unit details
* Post and deal with rent receipts, adjustments, write offs/ins and rent/housing benefit refunds.
* Process the annual direct debits increases based on the annual rent increases.
* Reconcile rent control accounts

Experience Required:
* Experience of calculating rents and setting service charges within a Social Housing environment
* Sound knowledge of legal and regulatory requirements around Rent and Service Charges
* Experience of using a service charge and/or finance system
* Must hold a valid driving licence and have access to a vehicle