MMP Consultancy currently have an opportunity for a Compliance Officer (Water Hygiene & Domestic Lifts) to join a local authority based in Surrey. This will be a full time permanent role paying £44,387p/a Benefits.
This will be a hybrid position with an expectation of 2 days p/w in the offices.
The successful candidate must hold the LCA 9010 Legionella qualification.
Principal Purpose Of The Role:
Main Duties & Accountabilites:
Operational Duties:
Contract Management:
Dimensions Of The Compliance Teams Role:
Areas Of Accountability:
Title: Compliance Officer (Water Hygiene & Domestic Lifts)
Salary: £44,387p/a Benefits
Location: Godalming, Surrey
MMP is currently working with a Local Authority in Leicestershire who are seeking for a Senior Estates Valuation Surveyor to join their team. This will be a Permanent opportunity paying up between £48,474 to £51,515 per annum depending on experience.
Role: Senior Estates Valuation Surveyor
Pay: £48,474 to £51,515 per annum
Job Type: Permanent (Hybrid)
Job Purpose:
* Taking the lead on our property portfolio as a Senior Valuation surveyor. You will deal with a complex range of property related issues covering but not limited to: acquisition and disposal of property assets, improving marriage value, compulsory purchase orders, sales and lease back, community transfers, redevelopment, regeneration and new developments.
* Providing a high level professional advice to clients on valuation issues, you'll work with internal and external teams to identify new opportunities for the council to invest and improve its property and land stock holdings. As well as, making recommendations for development and disposal to recover investment and make a commercial return on its investment.
* Preparing and monitoring expenditure and income budgets. You will be involved in inspecting land and buildings. Valuing the various interests as required and negotiating the letting, acquisition/disposal as required.
* You will also support the management of the Estates function, including attendance at decision-making boards, and deputises for the Service Manager as required. Supervising and managing staff who may be assisting on projects from other sections including allocating and checking work for quality and quantity.
Job Requirements
* Being experienced in handling a complex range of property related issues including negotiating lettings and acquisitions/disposals to ensuring optimum return. You'll use your knowledge of ethical standards and relevant legislation around land transactions specifically, council assets. To recognise new opportunities to enhance the council's asset base, being able to prepare briefing notes to senior management on complex issues, with context, impacts and recommendations. Often explaining complex issues to non-specialists in a positive manner.
* You will be also be a professional member of RICS (MRICS or FRICS).
MMP is working with one of their Housing Association Clients in Essex who are seeking for a new Property Surveyors to join the business with immediate effect.
Role: Property Surveyor
Location: Essex
Salary: £35
Duties:
*To carry out pre-inspections, building and stock condition surveys to identify defects and future investment requirements, including the preparation of detailed reports, specifications and cost estimates where necessary to ensure the appropriate remedial works are undertaken.
*To ensure all planned, cyclical and responsive repair works are valid and appropriate, provide value for money and are completed within the allocated budget provision, ensuring contract administration good practice, timely processing of variations and all appropriate contract documentation and accurate keeping of records pertaining to work in progress.
*To undertake post inspections of completed works to ensure quality, compliance with the Schedule of Rates, value for money and statutory compliance. Ensuring compliance with contractual term and driving performance to achieve KPI's targets and expenditure within the designated budget provision.
*To assist the delivery of internal policies, procedures and agreements and look for ways in which to continuously improve the service to achieve value for money and increased resident satisfaction.
*To follow our clients Health and Safety policies and procedures to ensure, as far as is practicable, your own safety and that of others in the workplace. You may be required to undertake specific Health and Safety roles such as Fire Warden or First Aider as part of your duties
*To co-operate with the duty holder as required by current Asbestos Regulations including complying with the Asbestos Management Plan, reporting incidents, passing on information about the presence of asbestos, attending training, project managing surveys and abatement works. Including undertaking Asbestos management surveys and updating the Asbestos data base as necessary to maintain statutory compliance.
Role: Property Surveyor
Location: Essex
Salary: £35 Per Hour
MMP is working with one of their Housing Association Clients in Essex who are seeking for a new Property Surveyors to join the business with immediate effect.
Role: Property Surveyor
Location: Essex
Salary: £35
Duties:
*To carry out pre-inspections, building and stock condition surveys to identify defects and future investment requirements, including the preparation of detailed reports, specifications and cost estimates where necessary to ensure the appropriate remedial works are undertaken.
*To ensure all planned, cyclical and responsive repair works are valid and appropriate, provide value for money and are completed within the allocated budget provision, ensuring contract administration good practice, timely processing of variations and all appropriate contract documentation and accurate keeping of records pertaining to work in progress.
*To undertake post inspections of completed works to ensure quality, compliance with the Schedule of Rates, value for money and statutory compliance. Ensuring compliance with contractual term and driving performance to achieve KPI's targets and expenditure within the designated budget provision.
*To assist the delivery of internal policies, procedures and agreements and look for ways in which to continuously improve the service to achieve value for money and increased resident satisfaction.
*To follow our clients Health and Safety policies and procedures to ensure, as far as is practicable, your own safety and that of others in the workplace. You may be required to undertake specific Health and Safety roles such as Fire Warden or First Aider as part of your duties
*To co-operate with the duty holder as required by current Asbestos Regulations including complying with the Asbestos Management Plan, reporting incidents, passing on information about the presence of asbestos, attending training, project managing surveys and abatement works. Including undertaking Asbestos management surveys and updating the Asbestos data base as necessary to maintain statutory compliance.
Role: Property Surveyor
Location: Essex
Salary: £35 Per Hour
MMP Consultancy are looking to recruit a Senior Housing Advisor on a temporary basis working for a Local Authority based in Hammersmith.
To manage a team of officers delivering a customer facing first point of contact for people who are presenting as being homeless or threatened with homelessness. To ensure the team provide excellent services to all residents and customers who present, apply, or are referred to the service by offering high standards of customer care at all times acting with integrity and courtesy.
This will be a temporary position paying £32.13 Umbrella
Responsibilities:
* Manage a team providing the first point of contact for customers approaching the Council for housing assistance using all contact methods e.g. in person, by telephone, email, fax or by post. Postholder will work flexibly across all access channels as required to meet the needs of customers and the efficient and effective running of the service.
* Ensure the service is suitably covered to deal with demand, managing rotas and taking decisions, often at short notice, depending on customer flow and staff absences. Part of this is also ensuring appropriate cover by suitably skilled officers for Out of Hours service.
* Develop and maintain a detailed knowledge of the Homelessness Reduction Act 2017, Housing Act 1996 Part VII, the Code of Guidance and all associated case law and apply this knowledge in the administration of our prevention and relief and other statutory duties.
* Ensure the team applies the legislative framework correctly during the 'triage' process, so that correct and appropriate decisions are made at the initial stages, that these are appropriately recorded, and that the council is not exposed to legal or reputational risk as a result.
* Oversee best practice in terms of record keeping, confidentiality and administration, working within approved policies, procedures and standards.
* Monitor and track all customer enquiries, complaints and member enquiries coming into the Assessment and Prevention Team. To ensure these are responded to within the appropriate timescales and to the appropriate level. To contribute to analysis enabling the service to learn from these enquiries, which leads to service improvement.
* Contribute towards the management of health and safety within H&F Advice, in particular to be responsible for ensuring that the public areas are kept safe, tidy and free of avoidable hazards.
* Be responsible for managing and recording all contacts with high standards of customer care to effectively and efficiently meet the needs of customers e.g. providing information and advice, signposting to other providers, undertaking adult social screening, housing advice interviews and all associated follow-up enquiries.
* Assist with the assessment and verifications process of applications to join the Council's general Housing Register, taking care at all times to ensure information to support applications are evidenced, verified and appropriately processed. To make sure officers have a good understanding of the Council's Allocation Policy in order to correctly support Housing Register applications.
* Log case reviews, where a formal review or appeal has been requested. To send acknowledgement letters in relation to this, ensuring that they comply with the relevant statutory regulations and requirements.
Skills & Abilities:
* Experience of managing a team and providing advice, assistance and homelessness prevention services.
* Good knowledge of the needs of vulnerable single people in housing need and the ability to apply this knowledge to applications for housing assistance.
* Ability to communicate and negotiate effectively, in writing and orally, with team members landlord, tenants, members, solicitors, stakeholders, partners and the public.
* A commitment to and understanding of the Council's equal opportunities policy, and the ability to implement the policy in relation to the homelessness prevention agenda.
* Excellent knowledge of IT systems and databases and the ability to extract information, produce statistical data and present in report format.
* A good understanding of issues relating to homelessness and housing legislation including the Homelessness Reduction Act and experience of working in this area
* Experience of dealing with partner agencies in terms of creating and implementing effective solutions.
* Experience of working in a service within a pressurised environment within a multi-disciplinary team, providing a quality service.
Title: Senior Housing Advisor
Location: Hammersmith
Salary: £32.13 Umbrella
MMP Consultancy currently have an opportunity for a Building Surveyor to join a local authority based in the West Midlands.
This will be an Interim position 3-6 months paying £30-£35 P/H Umbrella.
The Role:
Job Purpose:
Title: Building Surveyor
Salary: £30-£35 P/H Umbrella
Location: West Midlands
MMP Consultancy are looking to recruit a Specialist Housing Officer on a temporary basis working for a Local Authority based in Hammersmith.
To deliver an enhanced tenancy and estate management service which continually improves the quality of life and satisfaction with services for older & vulnerable residents & maximises the opportunity to co-ordinate and work with key partners and stakeholders.
This will be on a temporary basis paying £24.96 per hour Umbrella.
Responsibilities:
Deliver a comprehensive enhanced housing management service to help residents maintain their tenancy and ensure they are able to access and receive a range of housing and support services.
Work as part of a specialist team working with older and vulnerable customers and as such be responsible for identifying ways to develop and continuously improve the service.
The post holder must always follow appropriate guidelines and procedures to ensure the Council provides the appropriate level of service in the most efficient manner.
Complete systematic monitoring and inspection of sheltered housing schemes to provide secure, clean and well maintained communal areas and services including ensuring residents needs are taken into account for planned maintenance.
Report and monitor completion of household repairs for residents less able to do so and co-ordinate / deploy a handy person to provide a more accessible and tailored service.
Facilitate and promote social activities within the scheme and co-ordinate the use of communal lounge and guest room to enhance the quality of life for residents.
Manage the rehousing process including working with the void works team in property services to get the property into works and receive the property back once works are complete, to carry out viewings and sign up new and transferring tenants.
Deliver a tenancy management service tailored to the needs of sheltered housing residents, including the signing up of new tenancies and enabling residents to effect changes to tenancies including successions, name changes etc…..
Identify breaches of tenancy, such as anti-social behaviour, illegal occupancy or sub-letting, and raise these with the sheltered housing manager who will direct investigations. Furthermore, to identify tenancies which should be brought to an end, and to alert the sheltered housing manager that a notice to quit should be considered, or to assist tenants or next of kin on how to end their tenancy.
Ensure the effective resettlement of new customers into vacant homes providing information about scheme facilities, tenancy related matters and local services to maximise customer satisfaction.
Skills & Abilities:
* Demonstrate an understanding of and commitment to Council policies in relation to equal opportunity, customer care and service delivery, and the ability to implement these policies in the workplace.
* Evidence of success in promoting equal opportunities through innovative, integrated and client/community focused service provision.
* Evidence of a clear understanding of all aspects of enhanced housing management and an ability to demonstrate commitment to continuous improvement
* An understanding and knowledge of housing and other relevant legislation and regulatory framework within housing.
* Knowledge of dealing with safeguarding issues to ensure alerts are made efficiently and sensitively
* Experience of working in a customer facing service and dealing sensitively and effectively with customer issues, specifically with older and vulnerable customers
* Experience of working within a performance management framework and reporting on KPIs and outcomes
* An understanding of assistive technologies and operations, for example falls detectors, medication alerts, flood sensors.
* Ability to use information and communications technology to maintain up to date information and retrieve information quickly and accurately to help customers.
Title: Specialist Housing Officer
Location: Hammersmith
Salary: £24.96 Umbrella
MMP Consultancy are working with a fantastic organisation to recruit Compliance Contracts Officer to join them on a temporary basis, based in Kent.
Key Responsibilities
Requirements:
MMP Consultancy are looking to recruit a Corporate Complaints & Insight Coordinator on a permanent basis working for a housing association based in Camden.
This role is central to the seamless management and delivery of the overall complaints & insight function. As brand ambassador for the team, you will work with the customers, internal & external stakeholders to ensure complaints handling excellence that facilitates early resolution and embraces continuous service improvement.
This will be a temporary position paying £20.65 per hour.
Responsibilities:
* Ensure the accurate recording of customer complaints into the organisation and in line with our policy and procedures
* Act as Business Champion supporting our internal stakeholders to investigate and respond to complaints in accordance with the Principles of Dispute Resolution
* Proactively work with our internal and external stakeholders to prevent informal complaint escalation
* Carry out peer reviews and scrutiny of complaints case handling to ensure it meets with our regulatory and statutory requirements
* Coordination and facilitation of Housing Ombudsman referral packs in line with complaint handling code requirements
* Challenge and escalate concerns identified in relation to poor complaint case handling
* Day to day handling of complaints and supporting complainants through the complaints process customer first
* Work with staff across all services to focus on getting the right solution first time for our customers and delivering high levels of satisfaction.
* Ensure all front-line teams understand how to prevent dissatisfaction and what to do to put things right.
* Maintain an up-to-date understanding of handling complaints and improving satisfaction and use this to delight customers at every interaction.
* Use customer insight reports, complaints, audits and other statistics to shape and deliver best performance for you and your team.
* Support better ways of working that drive efficiency, promote excellence and ensure value for money
* Engage in a culture of developing innovative solutions and services that enhance our business, deliver on value for money and reflect our values.
* Provide effective business partnering support to investigating managers to ensure thorough and robust investigations and responses of complaints
* Create and enhance internal collaboration ensuring a high level of performance is maintained and targets met
Skills & Abilities:
* Experience of working within a complaint's environment
* A wealth of experience about how to delight customers and manage expectations.
* A commitment to social housing.
* A 'can-do' attitude and solutions-driven, innovative approach that has successfully modernised services.
* A desire to engage with customers, teams and stakeholders to champion the service and be a valued member of the team.
* Be confident with strong communication skills, and excellent written skills
* An understanding of how to manage difficult conversations face to face and by telephone
* Experience of carrying out research and presenting written arguments in a concise but compelling way.
* Excellent knowledge of all MS office applications including intermediate knowledge of outlook, word, excel and a working knowledge of vision
Title: Corporate Complaints & Insight Coordinator
Location: Camden
Salary: £20.65 Umbrella
MMP Consultancy are looking to recruit a Repairs Planner on a Permanent basis, based in Surrey.
The Repairs Planner will work closely with the Maintenance Team to ensure that all repairs and maintenance work is carried out in a timely and efficient manner. The successful candidate must have excellent organisational skills and the ability to plan and prioritise workloads. You will liaise with residents and contractors to ensure that all works are completed to a high standard.
Main Responsibilities:
* Manage Operatives diaries.
* Planning repairs works for pre and post inspection, reactive and emergency repairs.
* Prioritising emergency works.
* Booking appointments and allocating works to the available operatives and following works from start through to completion.
* Ensure all relevant data is updated on a timely basis.
* Liaising with tenants and Operatives to arrange repairs.
* Effectively communicate any concerns about work quality and ensure operatives have the right material to complete their work.
* Take part in meetings, supervision, training as requested by the manager.
Experience Required:
* Previous experience of working with a Housing Association / Local Authority or contractor in either a Planning, Scheduling or Customer Service capacity
* Excellent communicator, with strong organisational skills
* GCSEs at Grade C or above and including Mathematics and English
* Proficient IT skills including use of Microsoft Excel and Word Proven background in a customer service focused environment
* Experience of using database systems (Connect / Northgate / DRS)
* Construction related knowledge
MMP Consultancy currently have an opportunity for an Estates Surveyor to join a Local Authority based out of Hampshire.
This will be a temporary position paying £350 P/Day Umbrella on a 6-9 Month Contract.
The Role:
To be part of a team of Estates Surveyors supporting the Council in maintaining and enhancing the receipts and income from its property portfolio. To play a significant role in providing asset and estate management, development and regeneration, and valuation advice. To support in developing an environment where my client is chosen over other cities as a place to work and reside.
Job Purpose:
Functional Responsibilities:
Title: Estates Surveyor
Salary: £350 P/Day Umbrella
Location: Hampshire
MMP Consultancy are seeking a Project Manager with a South London organisation, the role will pay circa £350 per day LTD with flexibility for experienced candidates.
About the role
Title: Project Manager (Delivery)
Rate: £350 day (Inside IR35) neg.
Client: Local Authority
Location: South London
Contract: 6 months rolling - Hybrid.
Key Duties:
* Project Manager for the delivery of Major Works projects.
* Focussing on Fire Safety remedial actions as well as standardised delivery of cyclical works.
* Contract Administration and good Contractor engagement.
* Technical knowledge of asset management and investment projects.
* Undertake on-site inspections.
* Delivery a couple of high profile projects from implementation to completion.
MRICS or MCIOB will be essential.
MMP Consultancy currently have an opportunity for a Compliance Officer (Water Hygiene & Domestic Lifts) to join a local authority based in Surrey. This will be a full time permanent role paying £44,387p/a Benefits.
This will be a hybrid position with an expectation of 2 days p/w in the offices.
The successful candidate must hold the LCA 9010 Legionella qualification.
Principal Purpose Of The Role:
Main Duties & Accountabilites:
Operational Duties:
Contract Management:
Dimensions Of The Compliance Teams Role:
Areas Of Accountability:
Title: Compliance Officer (Water Hygiene & Domestic Lifts)
Salary: £44,387p/a Benefits
Location: Godalming, Surrey
MMP is currently working with a Local Authority in Leicestershire who are seeking for a Senior Estates Valuation Surveyor to join their team. This will be a Permanent opportunity paying up between £48,474 to £51,515 per annum depending on experience.
Role: Senior Estates Valuation Surveyor
Pay: £48,474 to £51,515 per annum
Job Type: Permanent (Hybrid)
Job Purpose:
* Taking the lead on our property portfolio as a Senior Valuation surveyor. You will deal with a complex range of property related issues covering but not limited to: acquisition and disposal of property assets, improving marriage value, compulsory purchase orders, sales and lease back, community transfers, redevelopment, regeneration and new developments.
* Providing a high level professional advice to clients on valuation issues, you'll work with internal and external teams to identify new opportunities for the council to invest and improve its property and land stock holdings. As well as, making recommendations for development and disposal to recover investment and make a commercial return on its investment.
* Preparing and monitoring expenditure and income budgets. You will be involved in inspecting land and buildings. Valuing the various interests as required and negotiating the letting, acquisition/disposal as required.
* You will also support the management of the Estates function, including attendance at decision-making boards, and deputises for the Service Manager as required. Supervising and managing staff who may be assisting on projects from other sections including allocating and checking work for quality and quantity.
Job Requirements
* Being experienced in handling a complex range of property related issues including negotiating lettings and acquisitions/disposals to ensuring optimum return. You'll use your knowledge of ethical standards and relevant legislation around land transactions specifically, council assets. To recognise new opportunities to enhance the council's asset base, being able to prepare briefing notes to senior management on complex issues, with context, impacts and recommendations. Often explaining complex issues to non-specialists in a positive manner.
* You will be also be a professional member of RICS (MRICS or FRICS).
MMP is working with one of their Housing Association Clients in Essex who are seeking for a new Property Surveyors to join the business with immediate effect.
Role: Property Surveyor
Location: Essex
Salary: £35
Duties:
*To carry out pre-inspections, building and stock condition surveys to identify defects and future investment requirements, including the preparation of detailed reports, specifications and cost estimates where necessary to ensure the appropriate remedial works are undertaken.
*To ensure all planned, cyclical and responsive repair works are valid and appropriate, provide value for money and are completed within the allocated budget provision, ensuring contract administration good practice, timely processing of variations and all appropriate contract documentation and accurate keeping of records pertaining to work in progress.
*To undertake post inspections of completed works to ensure quality, compliance with the Schedule of Rates, value for money and statutory compliance. Ensuring compliance with contractual term and driving performance to achieve KPI's targets and expenditure within the designated budget provision.
*To assist the delivery of internal policies, procedures and agreements and look for ways in which to continuously improve the service to achieve value for money and increased resident satisfaction.
*To follow our clients Health and Safety policies and procedures to ensure, as far as is practicable, your own safety and that of others in the workplace. You may be required to undertake specific Health and Safety roles such as Fire Warden or First Aider as part of your duties
*To co-operate with the duty holder as required by current Asbestos Regulations including complying with the Asbestos Management Plan, reporting incidents, passing on information about the presence of asbestos, attending training, project managing surveys and abatement works. Including undertaking Asbestos management surveys and updating the Asbestos data base as necessary to maintain statutory compliance.
Role: Property Surveyor
Location: Essex
Salary: £35 Per Hour
MMP is working with one of their Housing Association Clients in Essex who are seeking for a new Property Surveyors to join the business with immediate effect.
Role: Property Surveyor
Location: Essex
Salary: £35
Duties:
*To carry out pre-inspections, building and stock condition surveys to identify defects and future investment requirements, including the preparation of detailed reports, specifications and cost estimates where necessary to ensure the appropriate remedial works are undertaken.
*To ensure all planned, cyclical and responsive repair works are valid and appropriate, provide value for money and are completed within the allocated budget provision, ensuring contract administration good practice, timely processing of variations and all appropriate contract documentation and accurate keeping of records pertaining to work in progress.
*To undertake post inspections of completed works to ensure quality, compliance with the Schedule of Rates, value for money and statutory compliance. Ensuring compliance with contractual term and driving performance to achieve KPI's targets and expenditure within the designated budget provision.
*To assist the delivery of internal policies, procedures and agreements and look for ways in which to continuously improve the service to achieve value for money and increased resident satisfaction.
*To follow our clients Health and Safety policies and procedures to ensure, as far as is practicable, your own safety and that of others in the workplace. You may be required to undertake specific Health and Safety roles such as Fire Warden or First Aider as part of your duties
*To co-operate with the duty holder as required by current Asbestos Regulations including complying with the Asbestos Management Plan, reporting incidents, passing on information about the presence of asbestos, attending training, project managing surveys and abatement works. Including undertaking Asbestos management surveys and updating the Asbestos data base as necessary to maintain statutory compliance.
Role: Property Surveyor
Location: Essex
Salary: £35 Per Hour
MMP Consultancy are looking to recruit a Senior Housing Advisor on a temporary basis working for a Local Authority based in Hammersmith.
To manage a team of officers delivering a customer facing first point of contact for people who are presenting as being homeless or threatened with homelessness. To ensure the team provide excellent services to all residents and customers who present, apply, or are referred to the service by offering high standards of customer care at all times acting with integrity and courtesy.
This will be a temporary position paying £32.13 Umbrella
Responsibilities:
* Manage a team providing the first point of contact for customers approaching the Council for housing assistance using all contact methods e.g. in person, by telephone, email, fax or by post. Postholder will work flexibly across all access channels as required to meet the needs of customers and the efficient and effective running of the service.
* Ensure the service is suitably covered to deal with demand, managing rotas and taking decisions, often at short notice, depending on customer flow and staff absences. Part of this is also ensuring appropriate cover by suitably skilled officers for Out of Hours service.
* Develop and maintain a detailed knowledge of the Homelessness Reduction Act 2017, Housing Act 1996 Part VII, the Code of Guidance and all associated case law and apply this knowledge in the administration of our prevention and relief and other statutory duties.
* Ensure the team applies the legislative framework correctly during the 'triage' process, so that correct and appropriate decisions are made at the initial stages, that these are appropriately recorded, and that the council is not exposed to legal or reputational risk as a result.
* Oversee best practice in terms of record keeping, confidentiality and administration, working within approved policies, procedures and standards.
* Monitor and track all customer enquiries, complaints and member enquiries coming into the Assessment and Prevention Team. To ensure these are responded to within the appropriate timescales and to the appropriate level. To contribute to analysis enabling the service to learn from these enquiries, which leads to service improvement.
* Contribute towards the management of health and safety within H&F Advice, in particular to be responsible for ensuring that the public areas are kept safe, tidy and free of avoidable hazards.
* Be responsible for managing and recording all contacts with high standards of customer care to effectively and efficiently meet the needs of customers e.g. providing information and advice, signposting to other providers, undertaking adult social screening, housing advice interviews and all associated follow-up enquiries.
* Assist with the assessment and verifications process of applications to join the Council's general Housing Register, taking care at all times to ensure information to support applications are evidenced, verified and appropriately processed. To make sure officers have a good understanding of the Council's Allocation Policy in order to correctly support Housing Register applications.
* Log case reviews, where a formal review or appeal has been requested. To send acknowledgement letters in relation to this, ensuring that they comply with the relevant statutory regulations and requirements.
Skills & Abilities:
* Experience of managing a team and providing advice, assistance and homelessness prevention services.
* Good knowledge of the needs of vulnerable single people in housing need and the ability to apply this knowledge to applications for housing assistance.
* Ability to communicate and negotiate effectively, in writing and orally, with team members landlord, tenants, members, solicitors, stakeholders, partners and the public.
* A commitment to and understanding of the Council's equal opportunities policy, and the ability to implement the policy in relation to the homelessness prevention agenda.
* Excellent knowledge of IT systems and databases and the ability to extract information, produce statistical data and present in report format.
* A good understanding of issues relating to homelessness and housing legislation including the Homelessness Reduction Act and experience of working in this area
* Experience of dealing with partner agencies in terms of creating and implementing effective solutions.
* Experience of working in a service within a pressurised environment within a multi-disciplinary team, providing a quality service.
Title: Senior Housing Advisor
Location: Hammersmith
Salary: £32.13 Umbrella
MMP Consultancy currently have an opportunity for a Building Surveyor to join a local authority based in the West Midlands.
This will be an Interim position 3-6 months paying £30-£35 P/H Umbrella.
The Role:
Job Purpose:
Title: Building Surveyor
Salary: £30-£35 P/H Umbrella
Location: West Midlands
MMP Consultancy are looking to recruit a Specialist Housing Officer on a temporary basis working for a Local Authority based in Hammersmith.
To deliver an enhanced tenancy and estate management service which continually improves the quality of life and satisfaction with services for older & vulnerable residents & maximises the opportunity to co-ordinate and work with key partners and stakeholders.
This will be on a temporary basis paying £24.96 per hour Umbrella.
Responsibilities:
Deliver a comprehensive enhanced housing management service to help residents maintain their tenancy and ensure they are able to access and receive a range of housing and support services.
Work as part of a specialist team working with older and vulnerable customers and as such be responsible for identifying ways to develop and continuously improve the service.
The post holder must always follow appropriate guidelines and procedures to ensure the Council provides the appropriate level of service in the most efficient manner.
Complete systematic monitoring and inspection of sheltered housing schemes to provide secure, clean and well maintained communal areas and services including ensuring residents needs are taken into account for planned maintenance.
Report and monitor completion of household repairs for residents less able to do so and co-ordinate / deploy a handy person to provide a more accessible and tailored service.
Facilitate and promote social activities within the scheme and co-ordinate the use of communal lounge and guest room to enhance the quality of life for residents.
Manage the rehousing process including working with the void works team in property services to get the property into works and receive the property back once works are complete, to carry out viewings and sign up new and transferring tenants.
Deliver a tenancy management service tailored to the needs of sheltered housing residents, including the signing up of new tenancies and enabling residents to effect changes to tenancies including successions, name changes etc…..
Identify breaches of tenancy, such as anti-social behaviour, illegal occupancy or sub-letting, and raise these with the sheltered housing manager who will direct investigations. Furthermore, to identify tenancies which should be brought to an end, and to alert the sheltered housing manager that a notice to quit should be considered, or to assist tenants or next of kin on how to end their tenancy.
Ensure the effective resettlement of new customers into vacant homes providing information about scheme facilities, tenancy related matters and local services to maximise customer satisfaction.
Skills & Abilities:
* Demonstrate an understanding of and commitment to Council policies in relation to equal opportunity, customer care and service delivery, and the ability to implement these policies in the workplace.
* Evidence of success in promoting equal opportunities through innovative, integrated and client/community focused service provision.
* Evidence of a clear understanding of all aspects of enhanced housing management and an ability to demonstrate commitment to continuous improvement
* An understanding and knowledge of housing and other relevant legislation and regulatory framework within housing.
* Knowledge of dealing with safeguarding issues to ensure alerts are made efficiently and sensitively
* Experience of working in a customer facing service and dealing sensitively and effectively with customer issues, specifically with older and vulnerable customers
* Experience of working within a performance management framework and reporting on KPIs and outcomes
* An understanding of assistive technologies and operations, for example falls detectors, medication alerts, flood sensors.
* Ability to use information and communications technology to maintain up to date information and retrieve information quickly and accurately to help customers.
Title: Specialist Housing Officer
Location: Hammersmith
Salary: £24.96 Umbrella
MMP Consultancy are working with a fantastic organisation to recruit Compliance Contracts Officer to join them on a temporary basis, based in Kent.
Key Responsibilities
Requirements:
MMP Consultancy are looking to recruit a Corporate Complaints & Insight Coordinator on a permanent basis working for a housing association based in Camden.
This role is central to the seamless management and delivery of the overall complaints & insight function. As brand ambassador for the team, you will work with the customers, internal & external stakeholders to ensure complaints handling excellence that facilitates early resolution and embraces continuous service improvement.
This will be a temporary position paying £20.65 per hour.
Responsibilities:
* Ensure the accurate recording of customer complaints into the organisation and in line with our policy and procedures
* Act as Business Champion supporting our internal stakeholders to investigate and respond to complaints in accordance with the Principles of Dispute Resolution
* Proactively work with our internal and external stakeholders to prevent informal complaint escalation
* Carry out peer reviews and scrutiny of complaints case handling to ensure it meets with our regulatory and statutory requirements
* Coordination and facilitation of Housing Ombudsman referral packs in line with complaint handling code requirements
* Challenge and escalate concerns identified in relation to poor complaint case handling
* Day to day handling of complaints and supporting complainants through the complaints process customer first
* Work with staff across all services to focus on getting the right solution first time for our customers and delivering high levels of satisfaction.
* Ensure all front-line teams understand how to prevent dissatisfaction and what to do to put things right.
* Maintain an up-to-date understanding of handling complaints and improving satisfaction and use this to delight customers at every interaction.
* Use customer insight reports, complaints, audits and other statistics to shape and deliver best performance for you and your team.
* Support better ways of working that drive efficiency, promote excellence and ensure value for money
* Engage in a culture of developing innovative solutions and services that enhance our business, deliver on value for money and reflect our values.
* Provide effective business partnering support to investigating managers to ensure thorough and robust investigations and responses of complaints
* Create and enhance internal collaboration ensuring a high level of performance is maintained and targets met
Skills & Abilities:
* Experience of working within a complaint's environment
* A wealth of experience about how to delight customers and manage expectations.
* A commitment to social housing.
* A 'can-do' attitude and solutions-driven, innovative approach that has successfully modernised services.
* A desire to engage with customers, teams and stakeholders to champion the service and be a valued member of the team.
* Be confident with strong communication skills, and excellent written skills
* An understanding of how to manage difficult conversations face to face and by telephone
* Experience of carrying out research and presenting written arguments in a concise but compelling way.
* Excellent knowledge of all MS office applications including intermediate knowledge of outlook, word, excel and a working knowledge of vision
Title: Corporate Complaints & Insight Coordinator
Location: Camden
Salary: £20.65 Umbrella
MMP Consultancy are looking to recruit a Repairs Planner on a Permanent basis, based in Surrey.
The Repairs Planner will work closely with the Maintenance Team to ensure that all repairs and maintenance work is carried out in a timely and efficient manner. The successful candidate must have excellent organisational skills and the ability to plan and prioritise workloads. You will liaise with residents and contractors to ensure that all works are completed to a high standard.
Main Responsibilities:
* Manage Operatives diaries.
* Planning repairs works for pre and post inspection, reactive and emergency repairs.
* Prioritising emergency works.
* Booking appointments and allocating works to the available operatives and following works from start through to completion.
* Ensure all relevant data is updated on a timely basis.
* Liaising with tenants and Operatives to arrange repairs.
* Effectively communicate any concerns about work quality and ensure operatives have the right material to complete their work.
* Take part in meetings, supervision, training as requested by the manager.
Experience Required:
* Previous experience of working with a Housing Association / Local Authority or contractor in either a Planning, Scheduling or Customer Service capacity
* Excellent communicator, with strong organisational skills
* GCSEs at Grade C or above and including Mathematics and English
* Proficient IT skills including use of Microsoft Excel and Word Proven background in a customer service focused environment
* Experience of using database systems (Connect / Northgate / DRS)
* Construction related knowledge
MMP Consultancy currently have an opportunity for an Estates Surveyor to join a Local Authority based out of Hampshire.
This will be a temporary position paying £350 P/Day Umbrella on a 6-9 Month Contract.
The Role:
To be part of a team of Estates Surveyors supporting the Council in maintaining and enhancing the receipts and income from its property portfolio. To play a significant role in providing asset and estate management, development and regeneration, and valuation advice. To support in developing an environment where my client is chosen over other cities as a place to work and reside.
Job Purpose:
Functional Responsibilities:
Title: Estates Surveyor
Salary: £350 P/Day Umbrella
Location: Hampshire
MMP Consultancy are seeking a Project Manager with a South London organisation, the role will pay circa £350 per day LTD with flexibility for experienced candidates.
About the role
Title: Project Manager (Delivery)
Rate: £350 day (Inside IR35) neg.
Client: Local Authority
Location: South London
Contract: 6 months rolling - Hybrid.
Key Duties:
* Project Manager for the delivery of Major Works projects.
* Focussing on Fire Safety remedial actions as well as standardised delivery of cyclical works.
* Contract Administration and good Contractor engagement.
* Technical knowledge of asset management and investment projects.
* Undertake on-site inspections.
* Delivery a couple of high profile projects from implementation to completion.
MRICS or MCIOB will be essential.
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