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Leasehold Officer
£17.50 - £23.23 per hourMMP Consultancy are working with a fantastic organisation to recruit a Leasehold Officer to join them on Temporary basis, in West Sussex.
Umbrella Rate: £23.23 Per Hour
Key Responsibilities:
- Identify and account for all charges payable on leasehold flats and shared ownership properties.
- Maintain all records and deal with the administration of the billing and recovery of all costs associated with service, management and all other charges applicable to leasehold flats and shared ownership properties.
- Offer advice and signposting for people in hardship in arrears. Initiate legal action for the recovery of arrears, assisting the Leasehold Services Manager and Legal Services in cases in the County Court
- Maintain on an ongoing basis through the year, actual costs for communal/structural routine building maintenance chargeable to the block and recharged to lessees in Management Charge billing
- Assist with the consultation with leaseholders on qualifying works over the prescribed limit and long-term agreements, in accordance with Section 20 of the Landlord and Tenant Act 1985 (as amended) and in accordance with the Council's policies for consultation with residents, to ensure that residents are properly informed and the Council is legally able to recover costs from leaseholders
- Deal with all enquires relating to costs and charges on leasehold flats and shared ownership properties resulting from correspondence or in person/via the telephone
- Respond in a timely manner to requests for information from external agencies in regard to property sales, update system
- Respond to demand from Right to Buy applicants by offering advice and assistance at any point of the process and at a face to face meeting to discuss the section 125 Offer Notice
- Ability to prioritise and deliver an appropriate level of service
- Able to communicate effectively with people at all levels.
- Ability to analyse and interpret data.
- Initiative.
- Excellent skills in understanding and operating IT systems
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Call Handler
£12.21 - £16.22 per hour
Job description
MMP Consultancy are working with a fantastic organisation to recruit a Call Handler to join them on a Temporary Contract based in Crawley.
We are seeking enthusiastic individual who thrives in challenging atmospheres and can remain calm under pressure. You will be responsible for answering and redirecting calls. Ensuring all queries are dealt with in a time effective manner with excellent results.
Key Responsibilities:- Receive and record telephone calls from a range of people and personnel
- Provide advice to clients as directed by protocols and policies
- Liaising with internal and external stakeholders in order to resolve all queries raised
- Updating the database to ensure all queries and resolutions are logged
Skills Required:- Experience of working in a Call Handling or Customer Service based role
- Exceptional customer service skills
- A good attitude and willingness to learn
- Ability to remain calm under pressure and challenging atmosphere
- Excellent written and verbal communication skills.
Leasehold Officer
MMP Consultancy are working with a fantastic organisation to recruit a Leasehold Officer to join them on Temporary basis, in West Sussex.
Umbrella Rate: £23.23 Per Hour
Key Responsibilities:
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Call Handler
Job description
MMP Consultancy are working with a fantastic organisation to recruit a Call Handler to join them on a Temporary Contract based in Crawley.
We are seeking enthusiastic individual who thrives in challenging atmospheres and can remain calm under pressure. You will be responsible for answering and redirecting calls. Ensuring all queries are dealt with in a time effective manner with excellent results.
Key Responsibilities:
- Receive and record telephone calls from a range of people and personnel
- Provide advice to clients as directed by protocols and policies
- Liaising with internal and external stakeholders in order to resolve all queries raised
- Updating the database to ensure all queries and resolutions are logged
Skills Required:
- Experience of working in a Call Handling or Customer Service based role
- Exceptional customer service skills
- A good attitude and willingness to learn
- Ability to remain calm under pressure and challenging atmosphere
- Excellent written and verbal communication skills.
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