Job search

  • Fire Risk Assessor

    Up to £34 per hour

    MMP Consultancy is seeking a Fire Risk Assessor on behalf of one of our NHS clients based in west London. The position is to start as soon as possible for a period of 6 to 12 months, to either be extended or to made permanent.

    The successful Fire Risk Assessor can expect an hourly rate equivalent to circa £34ph umbrella, however this is to be paid directly via the NHS Trust's Staff Bank on a PAYE basis.

    The Trust is looking to bring a Fire Risk Assessor on board to carry out fire risk assessments across one of three hospital sites. Fire Risk Assessments will be recorded on FCS, of which previous experience using the system is an advantage.

    The ideal candidate will have experience working in a hospital, however candidates from other public sector organisations are welcome. Candidates must have a NEBOSH in Fire Safety and be familiar with HTMs.

  • Customer Service Advisor

    Up to £22.92 per hour

    MMP Consultancy are looking to recruit a Customer Services Advisor - Repairs on a temporary basis working for a Local Authority based in Hammersmith.

    To provide a single point of contact for those contacting the council about housing services and repairs, to ensure that customers receive a timely and positive response to their contact within the council, achieving performance targets and high rates of satisfaction

    This will be a temporary position paying £22.92 Umbrella

    Responsibilities:

    * Act as the first point of contact, providing initial advice and information and resolving directly the most frequent service requests by; telephone, email, web, and other social media channels
    * Where appropriate to direct and/or connect telephone callers and enquiries via other channels to other individuals/departments where more complex and specific advice is required
    * Capture accurate and detailed information to pass to relevant specialist teams where the Customer Service Center cannot fully resolve a query
    * Access and record actions on the council's central housing database and other systems to provide residents with relevant information and services, for example, to issue a rent statement, take a rent payment, order a repair and to make a surveyor appointment.
    * Develop knowledge of key policies and procedures and to use quiet time to keep this knowledge fresh to deal most effectively with the most frequent service requests.
    * Carry out telephone surveys on a range of issues and record the outcomes
    * Capture and update relevant customer information
    * Work in a performance management driven culture with SMART objectives linked to the overall Customer Service Center key performance indicators, customer satisfaction and first contact resolution targets
    * Act as an ambassador for excellent customer service standards taking ownership for resolving each customer enquiry
    * Act as positive role model for other staff members, and convey the standards and values at all times
    * Quickly understand customer requirements and resolve these in an efficient manner and deliver an excellent customer experience
    * Work flexibly and cover shifts when required to ensure service is consistently delivered for all the hours of operation (8am - 6pm Monday to Friday).

    Skills & Abilities:

    * Demonstrate an understanding of and commitment to Council policies in relation to Equal Opportunity, Customer Care and service delivery, and the ability to implement these policies in the workplace.
    * Experience of working in a customer service centre environment or similar customer service focussed organisation, interacting with customers to deliver high quality services
    * Experience of working in a fast paced and high-pressure environment
    * Experience of dealing with challenging customers

    Title: Customer Service Advisor
    Location: Hammersmith
    Salary: £22.92 Umbrella

  • Senior Housing Advisor

    Up to £32.13 per hour

    MMP Consultancy are looking to recruit a Senior Housing Advisor on a temporary basis working for a Local Authority based in Hammersmith.

    To manage a team of officers delivering a customer facing first point of contact for people who are presenting as being homeless or threatened with homelessness. To ensure the team provide excellent services to all residents and customers who present, apply, or are referred to the service by offering high standards of customer care at all times acting with integrity and courtesy.

    This will be a temporary position paying £32.13 Umbrella

    Responsibilities:

    * Manage a team providing the first point of contact for customers approaching the Council for housing assistance using all contact methods e.g. in person, by telephone, email, fax or by post. Postholder will work flexibly across all access channels as required to meet the needs of customers and the efficient and effective running of the service.
    * Ensure the service is suitably covered to deal with demand, managing rotas and taking decisions, often at short notice, depending on customer flow and staff absences. Part of this is also ensuring appropriate cover by suitably skilled officers for Out of Hours service.
    * Develop and maintain a detailed knowledge of the Homelessness Reduction Act 2017, Housing Act 1996 Part VII, the Code of Guidance and all associated case law and apply this knowledge in the administration of our prevention and relief and other statutory duties.
    * Ensure the team applies the legislative framework correctly during the 'triage' process, so that correct and appropriate decisions are made at the initial stages, that these are appropriately recorded, and that the council is not exposed to legal or reputational risk as a result.
    * Oversee best practice in terms of record keeping, confidentiality and administration, working within approved policies, procedures and standards.
    * Monitor and track all customer enquiries, complaints and member enquiries coming into the Assessment and Prevention Team. To ensure these are responded to within the appropriate timescales and to the appropriate level. To contribute to analysis enabling the service to learn from these enquiries, which leads to service improvement.
    * Contribute towards the management of health and safety within H&F Advice, in particular to be responsible for ensuring that the public areas are kept safe, tidy and free of avoidable hazards.
    * Be responsible for managing and recording all contacts with high standards of customer care to effectively and efficiently meet the needs of customers e.g. providing information and advice, signposting to other providers, undertaking adult social screening, housing advice interviews and all associated follow-up enquiries.
    * Assist with the assessment and verifications process of applications to join the Council's general Housing Register, taking care at all times to ensure information to support applications are evidenced, verified and appropriately processed. To make sure officers have a good understanding of the Council's Allocation Policy in order to correctly support Housing Register applications.
    * Log case reviews, where a formal review or appeal has been requested. To send acknowledgement letters in relation to this, ensuring that they comply with the relevant statutory regulations and requirements.

    Skills & Abilities:

    * Experience of managing a team and providing advice, assistance and homelessness prevention services.
    * Good knowledge of the needs of vulnerable single people in housing need and the ability to apply this knowledge to applications for housing assistance.
    * Ability to communicate and negotiate effectively, in writing and orally, with team members landlord, tenants, members, solicitors, stakeholders, partners and the public.
    * A commitment to and understanding of the Council's equal opportunities policy, and the ability to implement the policy in relation to the homelessness prevention agenda.
    * Excellent knowledge of IT systems and databases and the ability to extract information, produce statistical data and present in report format.
    * A good understanding of issues relating to homelessness and housing legislation including the Homelessness Reduction Act and experience of working in this area
    * Experience of dealing with partner agencies in terms of creating and implementing effective solutions.
    * Experience of working in a service within a pressurised environment within a multi-disciplinary team, providing a quality service.

    Title: Senior Housing Advisor
    Location: Hammersmith
    Salary: £32.13 Umbrella

  • Specialist Housing Officer

    Up to £24.96 per hour

    MMP Consultancy are looking to recruit a Specialist Housing Officer on a temporary basis working for a Local Authority based in Hammersmith.

    To deliver an enhanced tenancy and estate management service which continually improves the quality of life and satisfaction with services for older & vulnerable residents & maximises the opportunity to co-ordinate and work with key partners and stakeholders.

    This will be on a temporary basis paying £24.96 per hour Umbrella.

    Responsibilities:

    Deliver a comprehensive enhanced housing management service to help residents maintain their tenancy and ensure they are able to access and receive a range of housing and support services.
    Work as part of a specialist team working with older and vulnerable customers and as such be responsible for identifying ways to develop and continuously improve the service.
    The post holder must always follow appropriate guidelines and procedures to ensure the Council provides the appropriate level of service in the most efficient manner.
    Complete systematic monitoring and inspection of sheltered housing schemes to provide secure, clean and well maintained communal areas and services including ensuring residents needs are taken into account for planned maintenance.
    Report and monitor completion of household repairs for residents less able to do so and co-ordinate / deploy a handy person to provide a more accessible and tailored service.
    Facilitate and promote social activities within the scheme and co-ordinate the use of communal lounge and guest room to enhance the quality of life for residents.
    Manage the rehousing process including working with the void works team in property services to get the property into works and receive the property back once works are complete, to carry out viewings and sign up new and transferring tenants.
    Deliver a tenancy management service tailored to the needs of sheltered housing residents, including the signing up of new tenancies and enabling residents to effect changes to tenancies including successions, name changes etc…..
    Identify breaches of tenancy, such as anti-social behaviour, illegal occupancy or sub-letting, and raise these with the sheltered housing manager who will direct investigations. Furthermore, to identify tenancies which should be brought to an end, and to alert the sheltered housing manager that a notice to quit should be considered, or to assist tenants or next of kin on how to end their tenancy.
    Ensure the effective resettlement of new customers into vacant homes providing information about scheme facilities, tenancy related matters and local services to maximise customer satisfaction.

    Skills & Abilities:

    * Demonstrate an understanding of and commitment to Council policies in relation to equal opportunity, customer care and service delivery, and the ability to implement these policies in the workplace.
    * Evidence of success in promoting equal opportunities through innovative, integrated and client/community focused service provision.
    * Evidence of a clear understanding of all aspects of enhanced housing management and an ability to demonstrate commitment to continuous improvement
    * An understanding and knowledge of housing and other relevant legislation and regulatory framework within housing.
    * Knowledge of dealing with safeguarding issues to ensure alerts are made efficiently and sensitively
    * Experience of working in a customer facing service and dealing sensitively and effectively with customer issues, specifically with older and vulnerable customers
    * Experience of working within a performance management framework and reporting on KPIs and outcomes
    * An understanding of assistive technologies and operations, for example falls detectors, medication alerts, flood sensors.
    * Ability to use information and communications technology to maintain up to date information and retrieve information quickly and accurately to help customers.

    Title: Specialist Housing Officer
    Location: Hammersmith
    Salary: £24.96 Umbrella

Fire Risk Assessor

Up to £34 per hour

MMP Consultancy is seeking a Fire Risk Assessor on behalf of one of our NHS clients based in west London. The position is to start as soon as possible for a period of 6 to 12 months, to either be extended or to made permanent.

The successful Fire Risk Assessor can expect an hourly rate equivalent to circa £34ph umbrella, however this is to be paid directly via the NHS Trust's Staff Bank on a PAYE basis.

The Trust is looking to bring a Fire Risk Assessor on board to carry out fire risk assessments across one of three hospital sites. Fire Risk Assessments will be recorded on FCS, of which previous experience using the system is an advantage.

The ideal candidate will have experience working in a hospital, however candidates from other public sector organisations are welcome. Candidates must have a NEBOSH in Fire Safety and be familiar with HTMs.

Customer Service Advisor

Up to £22.92 per hour

MMP Consultancy are looking to recruit a Customer Services Advisor - Repairs on a temporary basis working for a Local Authority based in Hammersmith.

To provide a single point of contact for those contacting the council about housing services and repairs, to ensure that customers receive a timely and positive response to their contact within the council, achieving performance targets and high rates of satisfaction

This will be a temporary position paying £22.92 Umbrella

Responsibilities:

* Act as the first point of contact, providing initial advice and information and resolving directly the most frequent service requests by; telephone, email, web, and other social media channels
* Where appropriate to direct and/or connect telephone callers and enquiries via other channels to other individuals/departments where more complex and specific advice is required
* Capture accurate and detailed information to pass to relevant specialist teams where the Customer Service Center cannot fully resolve a query
* Access and record actions on the council's central housing database and other systems to provide residents with relevant information and services, for example, to issue a rent statement, take a rent payment, order a repair and to make a surveyor appointment.
* Develop knowledge of key policies and procedures and to use quiet time to keep this knowledge fresh to deal most effectively with the most frequent service requests.
* Carry out telephone surveys on a range of issues and record the outcomes
* Capture and update relevant customer information
* Work in a performance management driven culture with SMART objectives linked to the overall Customer Service Center key performance indicators, customer satisfaction and first contact resolution targets
* Act as an ambassador for excellent customer service standards taking ownership for resolving each customer enquiry
* Act as positive role model for other staff members, and convey the standards and values at all times
* Quickly understand customer requirements and resolve these in an efficient manner and deliver an excellent customer experience
* Work flexibly and cover shifts when required to ensure service is consistently delivered for all the hours of operation (8am - 6pm Monday to Friday).

Skills & Abilities:

* Demonstrate an understanding of and commitment to Council policies in relation to Equal Opportunity, Customer Care and service delivery, and the ability to implement these policies in the workplace.
* Experience of working in a customer service centre environment or similar customer service focussed organisation, interacting with customers to deliver high quality services
* Experience of working in a fast paced and high-pressure environment
* Experience of dealing with challenging customers

Title: Customer Service Advisor
Location: Hammersmith
Salary: £22.92 Umbrella

Senior Housing Advisor

Up to £32.13 per hour

MMP Consultancy are looking to recruit a Senior Housing Advisor on a temporary basis working for a Local Authority based in Hammersmith.

To manage a team of officers delivering a customer facing first point of contact for people who are presenting as being homeless or threatened with homelessness. To ensure the team provide excellent services to all residents and customers who present, apply, or are referred to the service by offering high standards of customer care at all times acting with integrity and courtesy.

This will be a temporary position paying £32.13 Umbrella

Responsibilities:

* Manage a team providing the first point of contact for customers approaching the Council for housing assistance using all contact methods e.g. in person, by telephone, email, fax or by post. Postholder will work flexibly across all access channels as required to meet the needs of customers and the efficient and effective running of the service.
* Ensure the service is suitably covered to deal with demand, managing rotas and taking decisions, often at short notice, depending on customer flow and staff absences. Part of this is also ensuring appropriate cover by suitably skilled officers for Out of Hours service.
* Develop and maintain a detailed knowledge of the Homelessness Reduction Act 2017, Housing Act 1996 Part VII, the Code of Guidance and all associated case law and apply this knowledge in the administration of our prevention and relief and other statutory duties.
* Ensure the team applies the legislative framework correctly during the 'triage' process, so that correct and appropriate decisions are made at the initial stages, that these are appropriately recorded, and that the council is not exposed to legal or reputational risk as a result.
* Oversee best practice in terms of record keeping, confidentiality and administration, working within approved policies, procedures and standards.
* Monitor and track all customer enquiries, complaints and member enquiries coming into the Assessment and Prevention Team. To ensure these are responded to within the appropriate timescales and to the appropriate level. To contribute to analysis enabling the service to learn from these enquiries, which leads to service improvement.
* Contribute towards the management of health and safety within H&F Advice, in particular to be responsible for ensuring that the public areas are kept safe, tidy and free of avoidable hazards.
* Be responsible for managing and recording all contacts with high standards of customer care to effectively and efficiently meet the needs of customers e.g. providing information and advice, signposting to other providers, undertaking adult social screening, housing advice interviews and all associated follow-up enquiries.
* Assist with the assessment and verifications process of applications to join the Council's general Housing Register, taking care at all times to ensure information to support applications are evidenced, verified and appropriately processed. To make sure officers have a good understanding of the Council's Allocation Policy in order to correctly support Housing Register applications.
* Log case reviews, where a formal review or appeal has been requested. To send acknowledgement letters in relation to this, ensuring that they comply with the relevant statutory regulations and requirements.

Skills & Abilities:

* Experience of managing a team and providing advice, assistance and homelessness prevention services.
* Good knowledge of the needs of vulnerable single people in housing need and the ability to apply this knowledge to applications for housing assistance.
* Ability to communicate and negotiate effectively, in writing and orally, with team members landlord, tenants, members, solicitors, stakeholders, partners and the public.
* A commitment to and understanding of the Council's equal opportunities policy, and the ability to implement the policy in relation to the homelessness prevention agenda.
* Excellent knowledge of IT systems and databases and the ability to extract information, produce statistical data and present in report format.
* A good understanding of issues relating to homelessness and housing legislation including the Homelessness Reduction Act and experience of working in this area
* Experience of dealing with partner agencies in terms of creating and implementing effective solutions.
* Experience of working in a service within a pressurised environment within a multi-disciplinary team, providing a quality service.

Title: Senior Housing Advisor
Location: Hammersmith
Salary: £32.13 Umbrella

Specialist Housing Officer

Up to £24.96 per hour

MMP Consultancy are looking to recruit a Specialist Housing Officer on a temporary basis working for a Local Authority based in Hammersmith.

To deliver an enhanced tenancy and estate management service which continually improves the quality of life and satisfaction with services for older & vulnerable residents & maximises the opportunity to co-ordinate and work with key partners and stakeholders.

This will be on a temporary basis paying £24.96 per hour Umbrella.

Responsibilities:

Deliver a comprehensive enhanced housing management service to help residents maintain their tenancy and ensure they are able to access and receive a range of housing and support services.
Work as part of a specialist team working with older and vulnerable customers and as such be responsible for identifying ways to develop and continuously improve the service.
The post holder must always follow appropriate guidelines and procedures to ensure the Council provides the appropriate level of service in the most efficient manner.
Complete systematic monitoring and inspection of sheltered housing schemes to provide secure, clean and well maintained communal areas and services including ensuring residents needs are taken into account for planned maintenance.
Report and monitor completion of household repairs for residents less able to do so and co-ordinate / deploy a handy person to provide a more accessible and tailored service.
Facilitate and promote social activities within the scheme and co-ordinate the use of communal lounge and guest room to enhance the quality of life for residents.
Manage the rehousing process including working with the void works team in property services to get the property into works and receive the property back once works are complete, to carry out viewings and sign up new and transferring tenants.
Deliver a tenancy management service tailored to the needs of sheltered housing residents, including the signing up of new tenancies and enabling residents to effect changes to tenancies including successions, name changes etc…..
Identify breaches of tenancy, such as anti-social behaviour, illegal occupancy or sub-letting, and raise these with the sheltered housing manager who will direct investigations. Furthermore, to identify tenancies which should be brought to an end, and to alert the sheltered housing manager that a notice to quit should be considered, or to assist tenants or next of kin on how to end their tenancy.
Ensure the effective resettlement of new customers into vacant homes providing information about scheme facilities, tenancy related matters and local services to maximise customer satisfaction.

Skills & Abilities:

* Demonstrate an understanding of and commitment to Council policies in relation to equal opportunity, customer care and service delivery, and the ability to implement these policies in the workplace.
* Evidence of success in promoting equal opportunities through innovative, integrated and client/community focused service provision.
* Evidence of a clear understanding of all aspects of enhanced housing management and an ability to demonstrate commitment to continuous improvement
* An understanding and knowledge of housing and other relevant legislation and regulatory framework within housing.
* Knowledge of dealing with safeguarding issues to ensure alerts are made efficiently and sensitively
* Experience of working in a customer facing service and dealing sensitively and effectively with customer issues, specifically with older and vulnerable customers
* Experience of working within a performance management framework and reporting on KPIs and outcomes
* An understanding of assistive technologies and operations, for example falls detectors, medication alerts, flood sensors.
* Ability to use information and communications technology to maintain up to date information and retrieve information quickly and accurately to help customers.

Title: Specialist Housing Officer
Location: Hammersmith
Salary: £24.96 Umbrella