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MMP Consultancy currently have an opportunity for a Stock Condition Surveyor to join a housing association. My client have stock in and around the Ealing & West London Areas.

This role will offer flexible working.

My client are offering an hourly rate of £40p/h Umbrella.

Role Purpose:

• Develop effective working relationships with colleagues and external agencies
• Support the delivery of the planned, cyclical and maintenance programmes and services and Asset Management Strategy.
• Work proactively with residents and colleagues to ascertain programme priorities and service needs
• Play a key role in developing customer expectations and other key stakeholders involvement in a programme of projects.
• Understand, analyse and act upon all aspects of customer feedback and performance relating to your programme delivery through the use of available management information reporting tools
• Pro-actively ensure that any underperformance or service failure is addressed to ensure that programme targets and operational KPI's are met: using legal and contractual knowledge to resolve issues
• Liaise with external organisations as appropriate
• Responsible for health & safety issues within the responsibility of the post
• Knowledge of construction, engineering and compliance standards.

Key Accountabilities:

• Develop effective working relationships with colleagues and external agencies
• To undertake stock condition surveys on the organisation's properties and communal areas, collecting information with regards to stock condition, age, repairs and remaining life of building components
• Carry out stock condition surveys, HHSRS surveys, Fire Risk Assessments and DDA audits on internal and external domestic properties.
• Advise on conditions relating to property condition, providing solutions to property issues and informing future programmes of works.
• Carry out health and safety surveys in line with HHSRS.
• Carry out other surveys, e.g. DDA surveys and fire risk assessments, to update the Association's asset register and assist the Asset Management directorate in preparing schedules for service charges for renewal, repair and maintenance.
• Upload survey data onto the Asset Management database providing management information and reports as necessary.

Title: Stock Condition Surveyor

Hourly Rate: £40p/h Umbrella

Location: Ealing, West London

MMP Consultancy is seeking a Principal Building Surveyor on behalf of a west London based Local Authority. This a temporary ongoing contract paying £600pd inside of IR35.

Candidates must have Class 3 Registered Building Inspector.

Purpose of Job:
* Lead the delivery of technical services for the Building Control Authority, ensuring compliance with building control legislation and regulations.
* Oversee public protection by enforcing building regulations, managing demolitions, and temporary structures.
* Manage the Council's response to dangerous structures, coordinating with emergency services.
* Contribute to the leadership and management of the Building Control Authority and represent Building Control in corporate initiatives.
* Act as deputy for the Assistant Director of Building Control when necessary.

Main Responsibilities:
* Provide technical advice on building safety, regulations, and structural issues.
* Support the Building Safety Regulator in regulating high-risk buildings and enforcing regulations.
* Ensure full cost recovery for Council services as per the Building Safety (Fees and Charges) Regulations 2023.
* Ensure the competency and training of building inspectors.
* Enforce building regulations using powers under the Building Safety Act 2022 and Building Act 1984.
* Investigate and resolve contraventions of building work, serving necessary notices, and prosecuting cases.
* Oversee the inspection and licensing of demolitions and temporary structures.
* Review fire safety information in planning applications and advise on compliance.
* Act as a third surveyor under the Party Wall etc Act 1996.

Qualifications:
* Class 3 Registered Building Inspector is essential
* Class 3 Building Inspector registration
* Membership of MRICS, CABE, or a similar professional body.
* Minimum of five years post-qualification experience, preferably in a Building Control environment.
* Management experience is desirable.

MMP Consultancy are looking to recruit a Complaint Resolutions Officer on a temporary basis working for a Local Authority based in Hammersmith.

To play a pivotal role in delivering an effective, complaints, enquiries and compliments management service which ensures service standards are me.

This will be a temporary position paying £26.89 per hour Umbrella

Duties:

* Deliver an effective, complaints, enquiries and compliments management service which ensures service standards are met.
* Providing information to the corporate complaints service relating to Freedom of Information enquiries, Ombudsman cases and Subject Access Requests in accordance with the Council's policy and procedures.
* Proactively assist staff across The Economy and other departments to resolve issues efficiently to ensure performance targets are met and prevent complaints from being escalated.
* Contribute to performance reports and promote learning from complaints and enquiries to facilitate continuous service improvements.
* Monitor and track multi complex complaints, enquiries and specialist investigations, and follow up works through to completion, liaising with contractors, and other internal departments.
* Work collaboratively with internal and external parties including elected members, managers and contractors, and providing regular feedback to residents to ensure consistent practices operate across the directorate.
* Co-ordinate and facilitate consultation with customers in relation to involving them in reviewing and improving services.
* Deal with and resolve complaints and enquiries to prevent them escalating to the next stage.
* Support the corporate complaints team in collating information. Carry out specialist investigations into complex and multi-service complaints and co-ordinate responses.
* Monitor follow up works to ensure these are completed within agreed timescales to the satisfaction of the customer and that learning from complaints is embedded within the process.
* Build effective relationships with customers and keep them informed on progress of their complaint/enquiry to assist in the resolution of formal or informal complaints and to ensure customer confidence in the complaints process is maintained.
* Feed into lessons learnt and action we have taken to prevent further service failures and complaints
* Award levels of compensation to be paid to customers in line with the relevant compensation policies.
* Process these once approved and monitor the amount paid and reasons why across the Directorate.
* Work with the line manager to help identify training, procedural and policy issues and ensure all new service managers know what is required from them in relation to dealing with complaints, Members and Ombudsman enquiries.

Skills & Abilities:

* Experience of working with residents to resolve complaints.
* Experience of dealing with a diverse community client base and developing successful strategies for dispute resolution.
* Ability to organise own workload successfully using time management skills.
* Ability to manage, organise and co-ordinate a large caseload, and manage conflicting priorities.
* Experience in setting up and maintaining accurate records on both hard copy and computer, including database/spreadsheet management.
* Excellent verbal and written communication skills.
* Able to present information clearly, systematically and accurately.
* Ability to persuade and negotiate with all stakeholder to achieve desired outcomes.
* Commitment to continuing personal development

Title: Complaint Resolutions Officer
Location: Hammersmith
Salary: £26.89 Umbrella

MMP Consultancy currently have an opportunity for a Regional Surveyor to join a housing association covering a patch from West London to Milton Keynes. The role will be hybrid/agile working with you being on site 3 days a week and 2 days WFH.

This will be a permanent position paying £52,000p/a Benefits.

The Role:

To lead on the responsive and planned maintenance service delivery in a designated region.

To be responsible for inspections of responsive repairs, damp, mould & condensation (DMC), complex & disrepair works and void works.

To consult and engage with residents, scheme staff, contractors, and other stakeholders.

To manage contractor performance.

To ensure that all works are carried out within regional, delivered on time, provide value for money and meet statutory regulations and compliance.

To support the delivery of capital and revenue reinvestment programmes and major projects, including cyclical maintenance programmes, refurbishment of acquired assets, onboarding new buildings, and managing termination dilapidations

To collect and update asset management data.

Job Purpose:

Responsive Repairs

Deliver an effective and efficient surveying service covering disrepairs, DMC, major/complex works, responsive repairs, HHSRS and void repairs.

Use the repairs management system to manage all responsive and void repairs, including raising works orders using a schedule of rates.

Prepare and carry out diagnostic inspections and surveys and provide accurate technical advice.

Ensure effective and efficient control on budgetary spend, ensuring revenue and capital spend are recorded accurately.

Review variations, invoices, and requests for payment from contractors, challenging and resolving submissions, where required.

Provide detailed reports on disrepair claims, Environmental Health Orders, complex and major repairs and complaint-related repairs and these repair projects to an agreed outcome.

Contract Management

Build good working relationships with contractors and maintain effective liaison to ensure the responsive and planned maintenance service is delivered in line with industry standards, the regulatory framework and health & safety legislation.

Deliver robust management and administration of responsive, capital and revenue contracts, whilst ensuring a collaborative approach to delivery is established, to deliver a high-quality service, on time and to budget.

Lead/participate in regular contractor performance management meetings.

Monitor agreed performance indicators for contractors and initiate improvements, as required.

Planned and Cyclical Maintenance

Oversee responsive and planned maintenance programme budgets, ensuring there is no overspend and that we receive value for money.

Conduct full building surveys and prepare comprehensive and detailed reports, recommendations, and costed works specifications for ad hoc and minor works projects.

Carry our stock condition surveys and validation surveys.

Carry out surveys and draft detailed dilapidation reports with associated costs when it is being handed back to the freeholder and manage the delivery of any works required.

Draft schedule of condition reports with associated cost estimates for options appraisals and acquiring new buildings.

Deliver an effective customer-focussed technical service, ensuring residents receive excellent standards of customer care.

Title: Regional Surveyor (Covering a patch from West London to Milton Keynes)

Salary: £52,000 P/A Plus Benefits

Location: Remote Working Covering A Patch From West London to Milton Keynes