Direct Delivery Consultant - Social Housing & Operational Support
Eva Quinn
Job Description
MMP Consultancy are looking to recruit a Recovery Officer on a Temporary basis for a Local Authority based in West London.
Duties:
- To support the Council Tax and NNDR Debt Managers in providing an efficient enforcement and recovery service for the authority.
- Update, investigate and reconcile Council Tax & NNDR accounts and take appropriate further recovery action where necessary in line with section guidelines to maximise revenue for the authority and ensure that targets are met within the department.
- Promote and implement the Council's Policies, particularly in relation to service provision and with due regard to customer care.
- Effectively utilise such IT systems as required during the course of duties.
- Interrogate and update appropriate systems and procedures in assisting to achieve Divisional and Council objectives and make sure the section meets its procedural obligations.
- Liaise and action information/enquiries from other sections, departments and outside agencies as necessary (e.g. DWP, collection agencies, employers and citizen's advice bureau), including maintaining accurate records of debt with external collection agencies and to allocate and process payment schedules and raise invoices as necessary.
- Process and log all cases returned uncollected by the Enforcement Agencies and take appropriate action as defined by procedures and the Enforcement Agents reports.
- Deal with enquiries in relation to cases at Enforcement Agent stage and liaise directly with the Enforcement agencies and debtor.
- Undertake system checks using Experian or other Council systems as appropriate for the purpose of tracing, closed account procedures, credit checks and identifying possible fraud.
- Prepare paperwork for committal, charging orders, applications to set aside etc in line with sectional guidelines.
- Deal with correspondence, telephone, e-mail and counter enquiries accurately and effectively as appropriate and within the departments target.
Knowledge and Skills:
- IRRV qualification desirable, you must have experience within the council tax & business rates sector and a good understanding of the relevant legislation.
- Experience of the Academy system for council tax and NNDR (business rates)
- Able to use Word, outlook and excel spread sheets.
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