This job is no longer available.
You can view related vacancies or set-up an email alert notification when similar jobs are added to the website below.

Asset Management Analyst

£30000.00 - £35000.00 per annum
 

Job Description

We are looking to source an Asset Management Analyst to join a national housing association based in London on a permanent contract.

As an Asset Management Analyst, you will play a crucial role in updating and maintaining our asset management database, ensuring data accuracy, and aligning compliance data and systems across teams and departments. You will analyse and manipulate large volumes of data, produce Planned Maintenance programs, and provide training and guidance to colleagues. This role requires excellent numerical, analytical, and project management skills, along with strong attention to detail and interpersonal communication abilities.

Key Responsibilities:
* Update and maintain the asset management database, ensuring data accuracy and robustness.
* Collaborate with teams and departments to align compliance data and systems, striving for continual improvement.
* Analyse, manipulate, and interpret data using clear and concise reports.
* Assist in producing Planned Maintenance programs.
* Provide training and guidance, including the preparation and maintenance of training materials.
* Demonstrate expertise in manipulating large volumes of data.

Requirements for Success:
* Good numerical and analytical skills to interpret data and make recommendations.
* Experience in maintaining large datasets and performing analysis.
* Knowledge of Decent Homes, HHSRS, and Energy (RDSAP) regulations.
* Familiarity with housing management or asset management systems (Keystone or similar).
* Advanced Excel skills with an analytical and methodical approach.
* Strong project management and organizational skills, with the ability to meet deadlines.
* High attention to detail and accurate data entry abilities.
* Excellent verbal, written, and interpersonal communication skills.
* Strong negotiating and influencing skills.

SIMILAR JOBS
  • Complaints Officer
    £16.68 - £22.00 per hour

    MMP Consultancy are working with a fantastic public-sector organisation to recruit a Repairs Complaints Officer to work on a temporary contract in London.

    We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of reactive maintenance programmes.

    Responsibilities:
    * Develop positive relationships with tenants and contractors to provide accurate information
    * Respond to all enquiries in relation to repairs requests including responding to emergency and urgent maintenance queries
    * Compile relevant information to respond to complaints
    * Monitor tenant satisfaction, ensuring SLA's are met through complaints handling, surveys
    * Provide formal written reports and responses to complaints.
    * Minute taking

    Ideal Candidate:
    * Previous experience of working in building repairs and maintenance ideally in a front-line service
    * Effective communicator at all levels, you will be able to work proactively and independently
    * Experience of managing, resolving and responding to complaints
    * Proficient in the use of Microsoft Office and experience of Housing Management/Repairs databases.

  • list Customer Resolution Officer
    £35000 - £35791 per annum

    MMP Consultancy is currently recruiting an enthusiastic Customer Resolution Officer to join a Housing Association on a fixed term basis, in Kent.

    Please note this position offers Hybrid Working.

    Responsibilities:
    * Investigate and respond to customer feedback and complaints with compassion and impartiality within our timescales.
    * Ensure all customers receive an equal experience and opportunity to give feedback, and tailor the service to meet the diverse needs of individuals.
    * Take ownership of challenging messages and difficult conversations with customers, particularly where there are differing viewpoints.
    * Keep customers informed on progress while investigating their complaint.
    * Ensure that policies and procedures are followed or challenged appropriately where necessary.
    * Respond in writing to customer complaints and log on systems.
    * Proactively look for solutions and opportunities to improve the services.
    * Collaborate with colleagues to achieve a fair and appropriate outcome for customers, challenging where necessary.
    * Ensure learns from our customers' experiences, working with colleagues to identify areas of improvement.
    * Actively manage your learning to keep your knowledge up to date, enabling you to respond effectively to customer feedback.

    Requirements:
    * Experience of working within a customer service environment and/or resolving customer enquiries and complaints.
    * Experience of dealing with challenging behaviour and resolving difficult situations.
    * Experience of problem solving and making decisions based on sound judgment.
    * Experience of understanding and applying policies, procedures and guidelines.
    * Ability to communicate clearly and use the most appropriate style and method of communication with internal and external customers and stakeholders.
    * Good standard of written communication skills, able to write for a variety of audiences.

  • list Income Officer
    £20.90 - £27.57 per hour

    MMP Consultancy are working with a fantastic organisation based in East London who are looking to recruit a Income Officer on a ongoing basis.

    Main Responsibilities:

    * Manage rent, service charge, major works, cyclical and rechargeable accounts, and other housing related debts such as court cost, rechargeables on a regular basis in line with the organisations policies and procedures including legislation.
    * To negotiate repayment plans that will clear arrears within a realistic timescale and take corrective action where such payment plans are not complied with.
    * Referring residents for support when required to enable them to maximise their income, resolve their debts and sustain their tenancy.
    * To take personal responsibility for all aspects of recovery work within the team ensuring cases are progressed in line with policy, procedure and legislation.
    * To maximise income collection by leading the management of serious and complex cases across
    - Rents and Service Charges
    - Leasehold
    - Commercial rents
    - Sales Ledger & Sundry Debts
    * To support Customer Accounts Advisors to maximise income collection for complex cases including:
    - Non-Residential Income
    - Former Tenant balances
    - Sales Ledger
    - Sundry Debts
    * To pro-actively monitor accounts and take appropriate recovery action.
    * Review and monitor former tenant balances including investigating cases and making recommendations for write-off.
    * Undertake all aspects of income recovery, court case work presentation and debt recovery case work, including eviction where alternative solutions cannot be found, in accordance with procedures.
    * To liaise and maintain good working relationships with all relevant external agencies to ensure residents experiencing difficulties are referred appropriately for support.
    * Providing basic financial capability and benefits advice referring cases on to the relevant agencies or the Tenancy Support Officers.
    * To visit customers in their homes to discuss their accounts and provide advice and support.
    * To meet with leaseholders and commercial tenants where necessary to resolve complex cases.
    * Ensure ICT is used efficiently to improve collection of debts, maintaining accurate information.
    * Contribute to testing and further development of IT systems to achieve efficient income collection.