You can view related vacancies or set-up an email alert notification when similar jobs are added to the website below.
Billie Gumble Recruitment Consultant – Social Housing & Operational Support
Job Description
MMP Consultancy are working with a fantastic public-sector organisation to recruit a Repairs Complaints Officer to work on a temporary contract in London.
We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of reactive maintenance programmes.
Responsibilities:
* Develop positive relationships with tenants and contractors to provide accurate information
* Respond to all enquiries in relation to repairs requests including responding to emergency and urgent maintenance queries
* Compile relevant information to respond to complaints
* Monitor tenant satisfaction, ensuring SLA's are met through complaints handling, surveys
* Provide formal written reports and responses to complaints.
* Minute taking
Ideal Candidate:
* Previous experience of working in building repairs and maintenance ideally in a front-line service
* Effective communicator at all levels, you will be able to work proactively and independently
* Experience of managing, resolving and responding to complaints
* Proficient in the use of Microsoft Office and experience of Housing Management/Repairs databases.
SIMILAR JOBS
-
Estates Helpdesk Administrator
Estates Helpdesk Administrator - London - Educational Establishment
Permanent - £33,000 per annum
We are looking for a dedicated Estates Helpdesk Administrator to support the smooth running of estates and campus services within an educational environment. This role is key to maintaining efficient operations across a range of maintenance and facility management functions.
Key Responsibilities:
- Manage the Estates Helpdesk, ensuring it operates efficiently.
- Log, track, and close incoming job requests using the CAFM system for various service teams.
- Act as the first point of contact, providing high-quality customer service and advice to internal and external stakeholders.
- Assist the maintenance team with job allocation, contractor coordination, and room bookings for repairs.
- Ensure all records, job updates, and contractor details are accurately maintained in the CAFM system.
- Escalate service issues to the Estates Helpdesk & Administration Manager as required.
- Support with administrative duties, including data compilation, scheduling, and reporting.
Requirements:
- Experience in a building maintenance or facilities environment.
- Proficiency in using CAFM systems and handling Helpdesk operations.
- Strong administrative skills with attention to detail and excellent communication abilities.
- Ability to multitask and manage time efficiently in a fast-paced environment.
- Advanced Microsoft Office skills (Excel, Word, Outlook).
If you are an organised and customer-focused individual with a background in facilities management and/or helpdesk, this is a fantastic opportunity to join a prestigious educational establishment. Apply today!
-
Income Officer
MMP Consultancy are looking to recruit an Income Recovery Officer to join a housing provider on a Temporary contract, based in Kent.
Responsibilities:
* Maximise income with prompt recovery of rent arrears and other debts across all tenancy types, including leaseholders, shared owners, general needs and supported tenants.
* Manage rent account effectively and provide excellent tailored services according to need to sustain tenancies and signpost for appropriate support, including foodbank and utility cost referrals.
* Promptly and accurately follow the arrears process dealing with all aspects of income recovery from first stage letters, phone calls, emails, text messaging, through to court action and eviction stages.
* Phoning customers and sending letters, carry out home visits and unannounced visits across a patch of properties and negotiate the best possible payment agreements to clear arrears as soon as reasonably possible.
* Represent the organisation and present a professional image at Court, including organising our claims with a high level of accuracy.
* Demonstrate a track record of delivering service excellence to a customer base. A record of achievement in making a difference whilst meeting challenging targets.
* Provide comprehensive legal service by representing the client through all legal processes including enforcing court judgements.
Skills & Abilities:
* Must hold a full driving licence and have access to a vehicle daily.
* Good standard of numeracy and literacy- minimum of grade c or equivalent.
* Good understanding and able to use IT packages
-
Repairs Planner
MMP Consultancy are looking to recruit a Repairs Planner, based in Hertford.
The Repairs Planner will work closely with the Maintenance Team to ensure that all repairs and maintenance work is carried out in a timely and efficient manner. The successful candidate must have excellent organisational skills and the ability to plan and prioritise workloads. You will liaise with residents and contractors to ensure that all works are completed to a high standard.
Main Responsibilities:
* Manage Operatives diaries.
* Planning repairs works for pre and post inspection, reactive and emergency repairs.
* Prioritising emergency works.
* Booking appointments and allocating works to the available operatives and following works from start through to completion.
* Ensure all relevant data is updated on a timely basis.
* Liaising with tenants and Operatives to arrange repairs.
* Effectively communicate any concerns about work quality and ensure operatives have the right material to complete their work.
* Take part in meetings, supervision, training as requested by the manager.
Experience Required:
* Previous experience of working with a Housing Association / Local Authority or contractor in either a Planning, Scheduling or Customer Service capacity
* Excellent communicator, with strong organisational skills
* GCSEs at Grade C or above and including Mathematics and English
* Proficient IT skills including use of Microsoft Excel and Word Proven background in a customer service focused environment
* Experience of using database systems (Connect / Northgate / DRS)
* Construction related knowledge
You can also use your social account to sign in. First you need to:
Accept Terms & Conditions and Privacy Policy.