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Billie Gumble Recruitment Consultant – Social Housing & Operational Support
Job Description
MMP Consultancy are working with a fantastic organisation based in East London who are looking to recruit a Income Officer on a ongoing basis.
Main Responsibilities:
* Manage rent, service charge, major works, cyclical and rechargeable accounts, and other housing related debts such as court cost, rechargeables on a regular basis in line with the organisations policies and procedures including legislation.
* To negotiate repayment plans that will clear arrears within a realistic timescale and take corrective action where such payment plans are not complied with.
* Referring residents for support when required to enable them to maximise their income, resolve their debts and sustain their tenancy.
* To take personal responsibility for all aspects of recovery work within the team ensuring cases are progressed in line with policy, procedure and legislation.
* To maximise income collection by leading the management of serious and complex cases across
- Rents and Service Charges
- Leasehold
- Commercial rents
- Sales Ledger & Sundry Debts
* To support Customer Accounts Advisors to maximise income collection for complex cases including:
- Non-Residential Income
- Former Tenant balances
- Sales Ledger
- Sundry Debts
* To pro-actively monitor accounts and take appropriate recovery action.
* Review and monitor former tenant balances including investigating cases and making recommendations for write-off.
* Undertake all aspects of income recovery, court case work presentation and debt recovery case work, including eviction where alternative solutions cannot be found, in accordance with procedures.
* To liaise and maintain good working relationships with all relevant external agencies to ensure residents experiencing difficulties are referred appropriately for support.
* Providing basic financial capability and benefits advice referring cases on to the relevant agencies or the Tenancy Support Officers.
* To visit customers in their homes to discuss their accounts and provide advice and support.
* To meet with leaseholders and commercial tenants where necessary to resolve complex cases.
* Ensure ICT is used efficiently to improve collection of debts, maintaining accurate information.
* Contribute to testing and further development of IT systems to achieve efficient income collection.
SIMILAR JOBS
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Helpdesk Administrator
MMP Consultancy are looking to recruit a Helpdesk Administrator on a permanent basis in Essex.
Key Responsibilities:
- Log calls/jobs on the helpdesk database utilising helpdesk software, these tasks may be received by telephone and email.
- Taking ownership of the PPM schedule & Reactive Maintenance jobs thus ensuring that all tasks are completed in line with the service requirements.
- To produce standard and ad hoc reports as required by internal and external customers and clients across Project and FM functions.
- Liaison and follow up with Managers, engineers and approved subcontractors.
- Ensure tasks are completed in line with the PPM planners and/ or client requirements.
- Report back to clients and contract staff on job progress and close out.
- Compile small work quotations
- Answer and direct all incoming telephone calls or take messages; messages to be taken sensitively, discreetly and accurately.
- Provide accurate information to clients about MJ Ferguson Services
- Invoicing of project and FM invoices as required
- Provide admin support to Project and FM Managers
- Any other reasonable duties as requested by the Company.
If this could be of interest, please send me your most up to date CV and I will give you a call at my earliest convenience.
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Data Administrator
Data Administrator - Contract Role
Location: London
Start Date: ASAP
Contract Type: Full-Time, Temporary (35 hours per week)About the Role
We're seeking a detail-oriented Data Administrator to join a high-profile migration project. This is an exciting opportunity to play a key role in ensuring accurate and efficient data management for a vital public sector initiative.
Key Responsibilities- Use advanced Excel skills (V-Lookups, Pivot Tables) to manage large datasets, including formatting, cross-checking, and uploading data.
- Perform manual system mapping, including cross-checking drives, quotas, and customer details, updating records as necessary.
- Scan tenancy agreements and match them to customer data, ensuring records are complete and accurate.
- Help develop, implement, and monitor administrative processes to support efficient service delivery.
- Escalate data quality issues promptly to ensure compliance and mitigate risks.
- Provide a comprehensive administrative service, including maintaining accurate records and ensuring consistent document availability.
- Produce regular statistical information and management reports.
- Identify and correct gaps in management information and data.
- Undertake general office duties such as photocopying, filing, post management, and booking meetings.
- Produce accurate documentation and meeting minutes.
Essential Skills and Experience:- Advanced Excel proficiency: Must be confident using V-Lookups, Pivot Tables, and managing large datasets.
- Experience in data migration, including formatting, uploading, and mapping data between systems.
- Strong organizational skills with the ability to manage multiple tasks and meet deadlines.
- Proven experience in general administrative duties and providing team support.
- Ability to produce accurate documentation and maintain precise records.
- Analytical mindset with the ability to identify and resolve data quality issues.
- Experience in a similar data migration or administrative role.
- Familiarity with tenancy agreements or public sector processes.
- Strong communication and teamwork skills.
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Sales Administrator
Sales Administrator - Public Sector (6-Month Temp Contract)
Location: London
Contract Type: Temporary (6 Months)
Are you an experienced Sales Administrator with a knack for customer service? Looking to make a meaningful impact in the public sector? We're recruiting for a Sales Administrator to join a forward-thinking business on a temporary basis.
The Role
As a Sales Administrator, you will provide vital administrative and customer support to the team, helping to ensure smooth operations and exceptional service delivery. Your focus will be on assisting with new contracts, retaining existing customers, and contributing to the team's entrepreneurial approach to growing the service. Duties include:
- Delivering top-tier customer support by managing phone calls, emails, and correspondence.
- Providing financial and service-related advice to customers and internal teams using digital tools like MS Office.
- Maintaining and updating databases with accuracy, ensuring all records and filing systems are precise and accessible.
- Liaising with contractors to manage new, amended, and cancelled services, while resolving any customer service issues or complaints.
- Handling annual Waste Transfer Notices in compliance with the Environment Protection Act 1990.
- Monitoring commercial waste service trackers and maintaining accurate sales reports.
- Assisting with debt recovery actions, including account reviews, correspondence, and customer outreach.
Essential Skills & Knowledge:
- We're looking for someone who can hit the ground running, with a strong background in administration and customer service.
- Proven experience in an administrative support role.
- Exceptional customer service skills with a professional and proactive approach.
- Knowledge of GDPR and data protection best practices.
- Strong teamwork and interpersonal skills.
- Proficiency in Microsoft Office and other digital tools.
- Experience working within the public sector or commercial services is a plus.
- Conscientious and detail-oriented with a "get it right first time" mindset.
- Confident communicator, capable of resolving issues effectively.
- Flexible and adaptable to changing priorities in a fast-paced environment.
You'll join a collaborative team, gain valuable experience in the public sector, and enjoy the satisfaction of helping improve service delivery and customer satisfaction.
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