MMP Consultancy is currently seeking a Part Time - Disrepair Surveyor for a 6 month Fixed Term Contract paying £32,334.12 per annum, based in North London.

Carrying out working responsibilities across 3 days per week.

Details

Title: Disrepair Surveyor
Rate: £32,334.12 per annum (Part Time 3 days)
Contract: 6 months Fixed Term Contract
Hours: 3 days per week
Location: North London

Key Responsibilities:

• Manage disrepair claims from inspection through to resolution
• Specify and manage works using Schedule of Rates (SOR codes)
• Accurately diagnose complex repairs and monitor contractor performance
• Liaise with residents, keeping them informed and involved
• Feed into maintenance plans and contract management

Experience Required:

• Experience managing customer relationships and working with contractors
• Strong knowledge of building construction, regulations, and defect diagnosis
• Relevant technical qualification (e.g. HNC, RICS, CIOB) preferred
• Excellent communication, problem-solving, and time management skills

• Knowledge of Schedule of Rates and contract delivery in a social housing context

Benefits:

• Flexible hybrid working
• 25 days holiday (plus bank holidays), increasing over time
• Pension scheme with up to 8% contributions
• Simply Health cash plan, employee assistance programme & Perkbox access
• Volunteer days, annual staff events, and more

Apply for more details.

MMP Consultancy is currently seeking a Head of Repairs for a Housing Association in Kent.

An experienced Public Sector Housing head of service with Repairs and Maintenance experience from a strategic and operational perspective.

Details

Title: Head of Repairs
Rate: £75,000 to £80,000 per annum
Contract: Permanent
Location: Kent

Key Responsibilities:

Strategic Leadership: Deliver the strategic direction for responsive repairs, ensuring alignment with organisational goals and regulatory standards.

Service Transformation: Lead the transformation and continuous improvement of repairs services, incorporating modern working practices, digital tools, and resident engagement.

Expert Advisory: Act as subject matter expert on repairs delivery, advising senior leadership, the board, and external partners.

Operational Excellence: Ensure the efficient running of the iNHomes (DLO) service, including scheduling, diagnostics, and quality assurance.

Responsive Repairs Delivery: Oversee the delivery of all responsive repairs, ensuring works are completed safely, to high standards, and within agreed timescales (emergency, urgent, and routine).

Cost and Time Management: Drive repair management to minimise turnaround time and costs, while maintaining property condition standards.

Subcontractor Management: Manage subcontracted works within the responsive repairs service, ensuring compliance with procurement policies and frameworks.

Budget Management: Take responsibility for managing a large-scale operational budget and ensure service delivery within financial plans.

Performance Improvement: Use data and performance insights to drive operational efficiency, reduce failure demand, and increase right-first-time delivery.

Customer Experience: Champion a high-quality customer experience, ensuring the repairs service meets the needs of all residents, including those with vulnerabilities.

Complaint Resolution: Resolve complex or high-profile complaints, ensuring learning is captured and embedded.

Resident Engagement: Incorporate resident voice into service design, tailoring repairs to meet their needs.

Team Leadership: Lead, manage, and develop a multidisciplinary team of repairs professionals, promoting a culture of high performance, ownership, and safety.

Workforce Development: Ensure the workforce is equipped, trained, and motivated to meet current and future service demands.

Health & Safety: Ensure robust health and safety processes are in place across all areas of repairs delivery, including lone working, PPE, and dynamic risk assessments.

Regulatory Compliance: Oversee housing health and safety repairs obligations, including compliance with Awaab's Law, damp and mould standards, and the Ombudsman's Complaint Handling Code.

Key Qualifications and Skills:

• Proven experience in managing and leading responsive repairs services or similar operational functions within the housing sector.

• Strong knowledge of housing regulations, health and safety standards, and best practices in repairs and maintenance.

• Excellent leadership skills with the ability to inspire and develop high-performing teams.

• Strong strategic and operational planning skills, with experience in budget management and cost control.

• Proficient in using data and performance insight to drive improvements.

• Exceptional communication and stakeholder management skills, with experience in working with senior leadership, external partners, and residents.

• A commitment to delivering excellent customer service and a proactive approach to problem-solving.