This job is no longer available.
You can view related vacancies or set-up an email alert notification when similar jobs are added to the website below.

Assistant Director - Housing Management

Up to £0.00 per annum

Olivia Crush Recruitment Consultant – Social Housing & Operational Support

Job Description

MMP Consultancy are looking to recruit a Assistant Director on a temporary basis working for a Local Authority based in Hammersmith.

To work as a member of the councils SMT, to contribute proactively to the collective leadership for the council, working collaboratively with Member, services across the council, partners & stakeholders to deliver the councils objectives & priorities.

This will be on a temporary basis paying £555 per day.


* Provide strategic leadership to the Housing Management Division, delivering services to 17,000 homes - leasehold and general needs, ensuring an excellent quality customer focused housing service to all tenants and leaseholders and ensuring residents are at the heart of the service and delivering continuous improvement.
* Have overall responsibility for the Housing Strategy and subsequent strategies ensuring strong, effective partnerships - internally and externally. Leading teams delivering and implementing the Housing strategy including: Homelessness Prevention and Assessment, rough sleeping reduction, Supported Housing Commissioning, Allocation Policies and Lettings, Neighbourhood Services, Sheltered Services, Financial Inclusion, providing strategic leadership, comprehensive business planning, target setting and performance objectives
* Ensure the service drives value and performance from procurement and contract management, delivering effective financial and budget management
* Provide clear strategic and operational leadership to the delivery of the housing related services and investment.
* Drive cultural and organisation change to develop a strong distinctive performance culture and commitment to resident satisfaction (tenants and leaseholders)
* Lead and bring together different teams under one dedicated service to provide a range of resident focused services
* Have a thorough understanding of the legislative context relating to the Council's statutory obligations, including the regulatory framework for social housing, homelessness, health and safety, welfare reform and fire safety, to provide appropriate Member briefing and translation of legislation to ensure effective, relevant and responsive service delivery. Providing Members and the Executive with the open and timely information that they need to maintain effective oversight of the Division.
* Lead teams managing, developing and commissioning homelessness prevention support services, supported housing and temporary accommodation to deliver the Council's statutory obligations, ensuring health and safety compliance across accommodation services, identifying, managing and mitigating against risk.
* Represent the Council, in its relationship with commissioned contractors and key stakeholders, including resident representative forums.
* Develop positive relationships with Members and other key stakeholder groups, including resident representative forums and groups to ensure they can contribute to service improvements.
* Engender a commercial approach to the Council's assets and ensure value for money principles are applied to services.

Skills & Abilities:

* A strategic thinker and inspirational leader with strong influencing skills who can build inclusive and high-performing teams
* Pursues creative and new ideas to provide solutions to complex problems
* Challenges inequality and demonstrates leadership in this area
* Exhibits confidence and leadership, engages emotionally and can show evidence of influencing key stakeholders externally and internally
* Applies judgement in managing risk, supporting their senior leadership to deliver on commitments to savings
* Can demonstrate clear leadership in uncertain or ambiguous situations, demonstrates resilience, readily adapts to change, and exhibits personal growth
* Ability to build positive relationships with senior colleagues and politicians and generating confidence and mutual respect.
* Track record of senior management experience in leading, shaping and delivering a range of housing services to residents
* Substantial experience of operating at senior level in social housing
* Significant evidence of bringing teams together and developing high performing service
* Can demonstrate experience of service transformation and continuous improvement.

Title: Assistant Director - Housing Management
Location: Hammersmith
Salary: £555 per day

  • Complaints Resolution Officer
    Up to £26.89 per hour

    MMP Consultancy are looking to recruit a Complaint Resolutions Officer on a temporary basis working for a Local Authority based in Hammersmith.

    To play a pivotal role in delivering an effective, complaints, enquiries and compliments management service which ensures service standards are me.

    This will be a temporary position paying £26.89 per hour Umbrella


    * Deliver an effective, complaints, enquiries and compliments management service which ensures service standards are met.
    * Providing information to the corporate complaints service relating to Freedom of Information enquiries, Ombudsman cases and Subject Access Requests in accordance with the Council's policy and procedures.
    * Proactively assist staff across The Economy and other departments to resolve issues efficiently to ensure performance targets are met and prevent complaints from being escalated.
    * Contribute to performance reports and promote learning from complaints and enquiries to facilitate continuous service improvements.
    * Monitor and track multi complex complaints, enquiries and specialist investigations, and follow up works through to completion, liaising with contractors, and other internal departments.
    * Work collaboratively with internal and external parties including elected members, managers and contractors, and providing regular feedback to residents to ensure consistent practices operate across the directorate.
    * Co-ordinate and facilitate consultation with customers in relation to involving them in reviewing and improving services.
    * Deal with and resolve complaints and enquiries to prevent them escalating to the next stage.
    * Support the corporate complaints team in collating information. Carry out specialist investigations into complex and multi-service complaints and co-ordinate responses.
    * Monitor follow up works to ensure these are completed within agreed timescales to the satisfaction of the customer and that learning from complaints is embedded within the process.
    * Build effective relationships with customers and keep them informed on progress of their complaint/enquiry to assist in the resolution of formal or informal complaints and to ensure customer confidence in the complaints process is maintained.
    * Feed into lessons learnt and action we have taken to prevent further service failures and complaints
    * Award levels of compensation to be paid to customers in line with the relevant compensation policies.
    * Process these once approved and monitor the amount paid and reasons why across the Directorate.
    * Work with the line manager to help identify training, procedural and policy issues and ensure all new service managers know what is required from them in relation to dealing with complaints, Members and Ombudsman enquiries.

    Skills & Abilities:

    * Experience of working with residents to resolve complaints.
    * Experience of dealing with a diverse community client base and developing successful strategies for dispute resolution.
    * Ability to organise own workload successfully using time management skills.
    * Ability to manage, organise and co-ordinate a large caseload, and manage conflicting priorities.
    * Experience in setting up and maintaining accurate records on both hard copy and computer, including database/spreadsheet management.
    * Excellent verbal and written communication skills.
    * Able to present information clearly, systematically and accurately.
    * Ability to persuade and negotiate with all stakeholder to achieve desired outcomes.
    * Commitment to continuing personal development

    Title: Complaint Resolutions Officer
    Location: Hammersmith
    Salary: £26.89 Umbrella

  • list Building Safety Coordinator
    £26.00 - £32.18 per hour

    We are currently seeking a Building Safety Coordinator to join a Building Safety Team for a local authority in North London.

    This role offers an exciting opportunity to provide administrative support on a range of complex and challenging building safety projects, ensuring the safety of residents and building users in the local area.

    * Provide administrative support to the Building Safety team, including maintaining accurate records, drafting reports and correspondence, and managing meeting schedules.
    * Assist with the coordination of building safety projects, ensuring they are delivered on time, to budget and to a high standard.
    * Liaise with internal and external stakeholders including residents, contractors, consultants and other local authority departments.
    * Carry out building safety inspections and support the management of risks and recommendations for remedial action.
    * Ensure compliance with building safety regulations and other relevant legislation.
    * Keep up to date with changes in legislation and best practice within the building safety industry.
    * Support the delivery of building safety training and awareness sessions for residents and building users.

    * A minimum of 2 years' experience in an administrative or coordination role, preferably within the construction, compliance, fire safety or building safety industry.
    * Knowledge of building safety legislation and regulations.
    * Excellent communication and interpersonal skills.
    * Strong attention to detail and the ability to work to deadlines.
    * Ability to work independently and as part of a team.
    * Proficient in the use of Microsoft Office software.
    * If you are passionate about building safety and want to make a positive impact on the local community, then we want to hear from you. Please apply with your CV and a cover letter outlining your experience and suitability for the role.

  • list Leasehold Officer
    £20.90 - £27.57 per hour

    MMP are currently looking for a Leasehold Officer to join an excellent Housing Association in East London on a ongoing basis.

    Main Responsibilities:
    * Manage a portfolio of service charge accounts, working to targets set by the Collections Manager
    * Monitor individual accounts, determining and taking appropriate action to ensure that account holders pay service charges in accordance with the obligations under the lease
    * Authorise and check payment plans
    * Maintain contact with account holders through letter, email, telephone, or face to face as appropriate
    * Advise the account holder on the legal and statutory basis of service charges as appropriate
    * Instruct court/ recovery action as necessary

    Key Knowledge & Experience:
    * Good knowledge of leasehold issues, including but not limited to service charges, repairs and maintenance responsibilities, current law and legislation
    * Broad knowledge and awareness of current issues and developments affecting the management of housing
    * Experience in leasehold management and practice, or of arrears management
    * Experience in working as part of a customer facing team, answering queries through a variety of channels within a customer focused organisation
    * Experience of liaising with resident, homeowner, or comparable stakeholder groups
    * Experience of working with property management and accounting IT systems