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Assistant Director - Housing Management
Job Description
MMP Consultancy are looking to recruit a Assistant Director on a temporary basis working for a Local Authority based in Hammersmith.
To work as a member of the councils SMT, to contribute proactively to the collective leadership for the council, working collaboratively with Member, services across the council, partners & stakeholders to deliver the councils objectives & priorities.
This will be on a temporary basis paying £555 per day.
Responsibilities:
* Provide strategic leadership to the Housing Management Division, delivering services to 17,000 homes - leasehold and general needs, ensuring an excellent quality customer focused housing service to all tenants and leaseholders and ensuring residents are at the heart of the service and delivering continuous improvement.
* Have overall responsibility for the Housing Strategy and subsequent strategies ensuring strong, effective partnerships - internally and externally. Leading teams delivering and implementing the Housing strategy including: Homelessness Prevention and Assessment, rough sleeping reduction, Supported Housing Commissioning, Allocation Policies and Lettings, Neighbourhood Services, Sheltered Services, Financial Inclusion, providing strategic leadership, comprehensive business planning, target setting and performance objectives
* Ensure the service drives value and performance from procurement and contract management, delivering effective financial and budget management
* Provide clear strategic and operational leadership to the delivery of the housing related services and investment.
* Drive cultural and organisation change to develop a strong distinctive performance culture and commitment to resident satisfaction (tenants and leaseholders)
* Lead and bring together different teams under one dedicated service to provide a range of resident focused services
* Have a thorough understanding of the legislative context relating to the Council's statutory obligations, including the regulatory framework for social housing, homelessness, health and safety, welfare reform and fire safety, to provide appropriate Member briefing and translation of legislation to ensure effective, relevant and responsive service delivery. Providing Members and the Executive with the open and timely information that they need to maintain effective oversight of the Division.
* Lead teams managing, developing and commissioning homelessness prevention support services, supported housing and temporary accommodation to deliver the Council's statutory obligations, ensuring health and safety compliance across accommodation services, identifying, managing and mitigating against risk.
* Represent the Council, in its relationship with commissioned contractors and key stakeholders, including resident representative forums.
* Develop positive relationships with Members and other key stakeholder groups, including resident representative forums and groups to ensure they can contribute to service improvements.
* Engender a commercial approach to the Council's assets and ensure value for money principles are applied to services.
Skills & Abilities:
* A strategic thinker and inspirational leader with strong influencing skills who can build inclusive and high-performing teams
* Pursues creative and new ideas to provide solutions to complex problems
* Challenges inequality and demonstrates leadership in this area
* Exhibits confidence and leadership, engages emotionally and can show evidence of influencing key stakeholders externally and internally
* Applies judgement in managing risk, supporting their senior leadership to deliver on commitments to savings
* Can demonstrate clear leadership in uncertain or ambiguous situations, demonstrates resilience, readily adapts to change, and exhibits personal growth
* Ability to build positive relationships with senior colleagues and politicians and generating confidence and mutual respect.
* Track record of senior management experience in leading, shaping and delivering a range of housing services to residents
* Substantial experience of operating at senior level in social housing
* Significant evidence of bringing teams together and developing high performing service
* Can demonstrate experience of service transformation and continuous improvement.
Title: Assistant Director - Housing Management
Location: Hammersmith
Salary: £555 per day
SIMILAR JOBS
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RLO
MMP Consultancy are looking to recruit a Resident Liaison Officer on a permanent basis in Essex.
* Proactively respond to expressions of dis- satisfaction at the initial stage, preventing escalation wherever possible.
* Investigate, register all complaints and report in accordance with company and client procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advising residents and clients of their outcomes
* Maintain the Company's complaint log and use the information to report on trends including the lessons learnt and how to improve our service
* Visit and meet residents in their homes, when required or requested, dealing with their needs and queries ensuring they are kept informed at all times
* Make appointments for further works, if required, and ensure these are carried out and completed to the resident's satisfaction
* Arrange compensation or goodwill gestures if required, all to be agreed and approved by the Customer Service Manager / Divisional Manager
* Respond to expressions of dis-satisfaction received from residents via the text message service within agreed timescales and ensure the issues are addressed
* Ensure resident telephone surveys are carried out and recorded, with the appropriate action taken regarding feedback. Provide a monthly report detailing the findings of the surveys and actions taken to address any issues or problems that have arisen
* Attend monthly contract meetings and supply relevant reports
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Ideal Candidate:
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Purpose Of Job.
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Key Responsibilities:
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