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RLO

£30000 - £34000 per annum
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Recruitment Consultant – Social Housing & Operational Support

Billie Gumble

Job Description

MMP Consultancy are looking to recruit a Resident Liaison Officer on a permanent basis in Essex.

* Proactively respond to expressions of dis- satisfaction at the initial stage, preventing escalation wherever possible.
* Investigate, register all complaints and report in accordance with company and client procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advising residents and clients of their outcomes
* Maintain the Company's complaint log and use the information to report on trends including the lessons learnt and how to improve our service
* Visit and meet residents in their homes, when required or requested, dealing with their needs and queries ensuring they are kept informed at all times
* Make appointments for further works, if required, and ensure these are carried out and completed to the resident's satisfaction
* Arrange compensation or goodwill gestures if required, all to be agreed and approved by the Customer Service Manager / Divisional Manager
* Respond to expressions of dis-satisfaction received from residents via the text message service within agreed timescales and ensure the issues are addressed
* Ensure resident telephone surveys are carried out and recorded, with the appropriate action taken regarding feedback. Provide a monthly report detailing the findings of the surveys and actions taken to address any issues or problems that have arisen
* Attend monthly contract meetings and supply relevant reports

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list Resident Liaison Officer

£14.09 - £18.59 per hour

MMP Consultancy are looking to recruit Resident Liaison Officers to work for a National Contractor on an Ongoing Basis, based in South East London.

We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of works programmes. Working closely with Contract Managers you will assist in resident consultation and involvement.

Responsibilities:
* Assisting in the management of resident consultation and involvement in planned works programmes, minimising disruption to residents whilst helping to ensure that the programme does not fall behind schedule and costs remain within budget
* Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management
* Contribution to community engagement plans and initiatives to counter joblessness and financial exclusion

Ideal Candidate:
* Present previous experience of working within Social Housing or Local Authority
* Resident Liaison/Community Engagement capacity
* Experience of supporting planned works programmes
* Experience of handling challenging and complex situations
* An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales

list Fire Safety Coordinator

£21.31 - £28.11 per hour


MMP Consultancy are looking for a Fire Safety Coordinator to join an excellent Local Authority in South London on a temporary basis.
Purpose Of Job.
To share responsibility to administer and manage the fire risk assessment programme for all relevant buildings within the borough, including inspection programmes, to ensure compliance is achieved and at all times ensuring adherence to the Council's legal and mandatory obligations.
Key Responsibilities:
* To develop and manage overall programme and manage the collation of compliance actions derived from annual visits.
* To manage and administer the programme of fire risk assessments and other fire safety related matters ensuring we meet our legal obligation at all times. This will include managing the fire safety surveyor's visits and prioritising actions to ensure the business needs are met.
* Responsible for recording and evidencing compliance with the Council's legal obligations under the Regulatory Reform (Fire Safety) Order 2005. Manage workloads of Fire Surveyors to ensure maximum use of resources.
* Manage existing IT systems and develop new where and when required. Responsible for regular reviews to ensure that they remain fit for purpose in accordance with legislation and any subsequent legal amendments.
* Provide regular reports to senior management of levels of compliance, highlighting areas of concern and developing remedial actions to mitigate any risks.
* Responsible for managing and reporting on data from fire risk assessments and compiling risk actions to other business units and departments, including target and date setting.
* Responsible for monitoring and updating fire databases, ensuring information flow to other corporate systems such as APEX.
* Responsible for liaising with external health and safety bodies including HSE and London Fire and Emergency Planning Authority to mitigate risks and provide service improvements.
* Responsible for compiling packages works for investments works, investment programmes, and other fire safety related projects as detailed in fire risk assessments and other assessments and surveys.
* Responsible for liaising with internal bodies, such as Building Control and Planning, in order to ensure statutory requirements are met.

list ASB Officer

£19.71 - £26.00 per hour

MMP Consultancy are currently recruiting for a ASB officer to join a wonderful Housing Association in Northamptonshire on a temporary basis.

Key Responsibilities:

* To have primary responsibility for enforcement action for a designated area of the town and where necessary provide appropriate support to complainants and witnesses, and proactively support tenants in sustaining tenancies.
* Have a detailed knowledge of relevant legislation; best practice policies and procedures to enable the instigation of legal proceedings were necessary.
* Prepare cases and attend and represent us at Court hearings.
* Promote and participate in joint working with other agencies involved in dealing with Domestic Violence, Hate Crimes and Anti-Social Behaviour.
* Ensure all computerised and manual recording systems are updated and maintained on an accurate and timely basis, and that all service requests are responded to within the prescribed timescales.
* To attend resident meetings and other meetings as appropriate.
* Develop and maintain effective relationships with other Council officers, outside agencies and tenants to ensure that a high-quality tenancy management service is delivered.
* To provide as required written reports in relation to issues and events related to the patch.
* Provide cover for other Officers and staff in their absence.
* To undertake any other duties commensurate with the position as designated by the line manager.

Knowledge and Skills:

* Basic knowledge of Housing law
* Awareness of Current Housing issues
* Good literacy and numeracy levels
* Dealing with Customers in one to one situations
* Responding to customer enquiries by telephone
* Ability to prioritise work load
* IT Literate/good keyboard skills
* Good written and verbal communication
* Ability to interpret /implement policy, procedure and legislation
* Full Driving Licence
* Good written and verbal communications
* Performance Minded
* Willingness to undertake relevant Training
* Communicates effective at all levels in a clear, concise and open manner.
* Takes personal responsibility for delivering an excellent service to meet the needs of internal and external customers
* Committed to working with team and partners to achieve common goals and ensure performance at highest level.
* Takes responsibility for own actions, set high standards for personal performance and shows determination to meet goals

Housing Manager

£26.40 - £34.95 per hour

Interim Housing Manager Opportunity - London

We're seeking an experienced Housing Performance Manager to join a local authority in London on an interim contract, working in a hybrid capacity. This role offers an excellent hourly rate of £34.95 per hour (Umbrella) and provides the opportunity to make a real impact in the community.

Key Responsibilities:
- Lead and manage a team of Housing Patch Managers, ensuring high-quality, resident-focused tenancy management.
- Oversee tenancy agreements and ensure compliance with relevant housing legislation.
- Drive performance improvements and ensure KPIs are consistently met.
- Collaborate with internal and external partners to deliver a customer-centric housing service.
- Tackle complex housing issues, including ASB, rent arrears, and tenancy sustainment, with early intervention and effective case management.
- Ensure tenant satisfaction remains a key priority, promoting a solutions-focused culture.

Requirements:
- Strong knowledge of housing law and regulatory requirements.
- Proven experience in managing housing teams and complex casework.
- Excellent leadership and communication skills.
- Ability to work in a fast-paced environment, managing competing priorities.
- Commitment to equality, diversity, and inclusion.

This is a fantastic chance for a seasoned housing professional to contribute to a dynamic team and make a tangible difference in residents' lives.

Location: Hybrid role (London, with flexible working)
Contract: Interim
Rate: £34.95 per hour (Umbrella)

#HousingManager #InterimContract #HousingPerformance #LocalAuthorityJobs

Leasehold Officer

£19.09 - £25.19 per hour

Job Title: Leasehold Officer
Location: West London (Hybrid)
Contract Type: Temporary, Full-time
Hourly Rate: £25.19 per hour (Umbrella)

About the Role:
We are seeking an experienced Leasehold Officer to join a local authority based in West London on a temporary contract. This full-time role offers hybrid working, providing flexibility to work remotely for part of the week. You will be responsible for delivering a range of services to leaseholders and freeholders, ensuring compliance with legal and policy requirements while supporting the council's Resident Services division.

Key Responsibilities:
- Manage leaseholder services, including statutory consultations, service charge calculation, billing, and income recovery.
- Handle leasehold assignments, Right-to-Buy applications, and queries related to major works.
- Administer and enforce lease conditions, including addressing breaches such as ASB.
- Conduct service charge income management, arrears recovery, and handle escalated legal actions.
- Collaborate with internal teams (e.g., legal, asset management) and external stakeholders to ensure effective leasehold management.

Candidate Requirements:
- Strong knowledge of leasehold and property management legislation, including the Commonhold & Leasehold Reform Act 2002 and Landlord & Tenant Act 1985.
- Experience managing service charge billing, major works consultations, and arrears recovery.
- Excellent communication skills and a customer-focused approach.
- Attention to detail and the ability to work independently, balancing conflicting priorities.
- Previous experience working in local authority or housing association environments is highly desirable.

If you are a motivated and experienced Leasehold Officer, apply today!

Service Charge Analyst

£20.88 - £27.45 per hour

Service Charge Analyst (Temporary Contract)

Contract: 12-week initial contract, with potential for extension or permanent
Working Arrangement: Hybrid - 3 days in the office
Pay Rate: £20.88 per hour PAYE or £27.45 per hour Umbrella

About the Role:
We are seeking a highly organised and analytical Service Charge Analyst to join a well-respected housing association on a temporary basis. This role offers an initial 12-week contract with the possibility of extension or transitioning into a permanent position. You will play a key role in the service charge actuals and budget-setting process by producing detailed financial analysis, resolving exceptions, and liaising with internal stakeholders.

Key Responsibilities:
- Produce thorough analysis of actual expenditure and estimate future costs for service charge budgets.
- Calculate provisions for replacement and refurbishment requirements.
- Review and verify contracts and allocate costs to the correct schemes.
- Resolve any exceptions within schemes and monitor spend variances.
- Investigate and resolve issues related to invoice coding, apportionment, and the accuracy of logged data.
- Liaise with internal stakeholders to gather supporting documentation, such as invoices and contracts.
- Check the integrity of account data and analyse variances, ensuring accurate statements are prepared and approved.
- Use multiple systems to extract budget and actual data.
- Respond to customer enquiries, investigating and escalating issues using case management techniques.

Requirements:
- Experience in service charge analysis, ideally within housing associations or property management.
- Strong financial and data analysis skills, with the ability to monitor and resolve budget variances.
- Excellent attention to detail, particularly with contract checking and cost allocation.
- Good communication skills for liaising with internal stakeholders and handling customer enquiries.
- Ability to navigate and work across multiple financial systems.

Why Join?
- Hybrid working for better work-life balance.
- Opportunity for the role to be extended or become permanent.
- Competitive hourly rates: £20.88 PAYE or £27.45 Umbrella.
- Be part of a team that directly contributes to providing vital housing services.

Apply Now:
If you have strong analytical skills and experience in service charge analysis, this could be a great opportunity to make a real impact in a dynamic housing association.