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Relief Scheme Manager

£31000 - £31819 per annum
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Trainee Consultant – Operational Support & Admin

Eva Quinn

Job Description

MMP Consultancy are looking to recruit a Relief Scheme Manager on a Permanent basis, based in Kent.

Main Responsibilities:

* Deliver monthly support sessions, with outcomes, across our independent older people's schemes.
* Effectively manage all aspects of housing related services to provide a high-quality housing management service to residents.
* Monitor and action low level rent arrears cases in accordance
* Conduct risk assessments and provide support to residents.
* Take ownership of the scheme key performance indicators (KPIs) and responsibility for ensuring their achievement and reporting to timescale.
* Build positive working relationships with multi-agency partners, and other services.
* Develop and maintain a varied activities programme which links in with the local community and encourage tenants to support their own activities.
* Implement and carry out any required health and safety and fire checks, ensuring that all schemes are compliant.
* Deliver an excellent level of service to customers ensuring that their needs are met.
* Ensure safeguarding concerns are dealt with.
* Maintain confidentiality regarding any sensitive information you come across in the course of your work, ensuring professional boundaries are adhered to.
* Ability to carry out support work at other sheltered schemes.
* Ad hoc testing of systems.
* Continuously look to improve the service and ensure all paperwork and record keeping is accurate and up to date.
* Ability to work at other schemes throughout the county.

Requirements:

* Desire to work in older adults' services and with a good understanding and knowledge of the issues facing the older person housing sector.
* Knowledge of welfare benefits, budgeting, and risk assessments in relation to housing management and allocations'
* Self-motivated, resilient, and able to work independently and with the ability to prioritise own workload and self-manage own learning.
* Experience of delivering excellent customer services.
* Able to use Microsoft office packages.
* Confident using bespoke ICT systems and databases.
* Excellent communication skills with the ability to tailor written and verbal communication to suit individual needs.
* Demonstrate ability to analyse and prioritise workload and be able to work under pressure.
* Ability to build relationships and gain trust while maintaining professional boundaries.

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Neighbourhood Housing Team Leader

£40000 - £41304 per annum

MMP Consultancy are working with a fantastic organisation to recruit Neighbourhood Housing Team Leader to join them on a Permanent basis, based in Kent.

Please note, this position offers Hybrid Working.

Key Responsibilities
* Lead, and develop Neighbourhood Housing Officers, work closely with Neighbourhood Housing Managers to provide a consistent, positive, solution focused approach to providing excellent services, on your own patch and within the team.
* Work with and support the wider Neighbourhood Housing Team and Neighbourhood Managers to comply with new Housing Consumer Standards
* Support and provide cover for Neighbourhood Housing Managers in overseeing day to day operations and responding to enquiries.
* Ability to make decisions in accordance with policy, procedure and legislation.
* Use values to tailor response where appropriate and right to do so.
* To develop and sustain positive working relationships with internal and external customers and partners.
* To take a proactive approach to estate management and tenancy sustainment and property management to include enforcement action where necessary.

list Supply Chain Supervisor

£15.28 - £20.18 per hour

MMP Consultancy are working with a fantastic organisation to recruit a Supply Chain Administrator to join them based in West London.

We are seeking enthusiastic and experienced administrators or coordinators to apply, who possess exceptional customer service and clerical skills. Ideally someone who thrives in challenging atmospheres and can remain calm under pressure.

Responsibilities:

* Ensure the effective management of the service operation by optimising the use of all operational resources and developing and implementing robust and effective policies and procedures to achieve contract requirements for respective clients.
* Support the Project Lead in their duties and manage supply chain.
* Liaise DTD supervisors to ensure service compliance with contractual service standards measured through KPI's providing an efficient and effective maintenance service including Voids, Disrepair, Day to Day Repairs and Planned Works workstreams which results in commercial success and high levels of customer satisfaction through supply chain management.
* Ensure all works orders received are completed within target dates leading to delivery of contractual key performance indicators.
* Manage supply chain to ensure that they comply with relevant specifications, understand their individual performance targets and deliver accordingly.
* Liaise with the planning team to ensure correct allocation, check to clarify what trades and timeframes are required, and if a pre-inspection is necessary resulting in high levels of customer care and minimising non-productive time / activities.
* Support schedulers in reviewing diaries daily to ensure that the correct orders have been distributed across all supply chain.
* Ensure that pre and post repairs inspections are carried out, undertaking all necessary checks in accordance with Professional standards and other associated policies and procedures.

list Income Officer

Up to £36220 per annum

MMP Consultancy are currently recruiting for an Income Officer based in East London on a temp/permanent basis.

Main Responsibilities:
* Maximise rental income, minimise loss through bad debts
* Provide advice to services, and lead on effective legal actions, including occupation and anti-social behaviour
* Support clients to maintain accommodation through provision of housing management of at least one block of independent accommodation
* Ensure high level of accommodation standards through effective repairs and voids management, and responsibility for statutory and organisational health and safety
* Maximise financial income through effective management of occupation, minimising void loss in semi-independent accommodation
* Collate performance returns against KPI's and provider monitoring returns
* To support the Senior Officer with actions to recover former tenant arrears where services are decommissioned, or there is no allocated service manager
* Review former tenant arrears at surgery meetings, and support teams to action attempts to recover arrears, guiding in the policy and process where needed
* Review, check and process all bad debt write off request forms submitted for first tier review
If this could be of interest to yourself, please send me your most up to date CV and I will give you a call at my earliest convenience

Homelessness Officer

Up to £22.74 per hour

MMP Consultancy are looking to recruit to an Homelessness Officer join a fantastic Local Authority Association based in Surrey on a temporary hybrid contract.

To provide comprehensive housing advice to the public to prevent homelessness where possible, enable customers to make informed decisions based on an understanding of the options available to them and to maximise the use of good quality housing across all tenures.

This will be a temporary role paying £30.00 an hour.

Duties:

* Provide, as a member of the Housing Options Team, a comprehensive housing options service to the public, including retaining their current accommodation, obtaining alternative accommodation, debt counselling, mortgage advice, welfare benefits and income maximisation advice, advice on landlord and tenant disputes and generally wherever possible to assist individuals to secure accommodation suitable for their needs, within the council's current homeless prevention agenda and financial and policy constraints.
* Offer free, confidential and impartial information and advice to the public about their housing rights and obligations under legislation and Council policy either in the Town Hall or alternative locations as appropriate.
* Provide advice about the provisions of Part VI and Part VII of the Housing Act 1996, Homelessness
* Act 2002, Homelessness Reduction Act 2017 and Localism Act 2011.
* Investigate the circumstances of people presenting to the Council as homeless and to determine, in accordance with current legislation, case law and the Code of Guidance issued to local authorities by the Department of Communities and Local Government, what duties the Council has towards them and to issue legal and robust notification plans and decision letters accordingly.
* Arrange for homeless applicants to be placed in temporary accommodation where a duty to do so has been triggered in accordance with current legislation and procedures.
* Ensure the most effective use is made of temporary accommodation, especially in relation to the cost to the Council of providing it and to the needs of the applicant.
* Refer homeless applicants to other Local Authorities where appropriate.
* Arrange for the storage of furniture and belongings of homeless applicants, where the Council has a duty to assist them with this, in accordance with current procedures.
* Write up detailed case notes, reports and housing plans, ensure that up-to-date file notes and other records, including computerised records are maintained, conduct correspondence and deal with telephone enquiries as appropriate.

Skills & Abilities

* Able to work on own initiative
* Able to prioritise workloads and meet deadlines
* Excellent communication skills at all levels
* Developed negotiating skills
* Good written and oral communications skills
* Be confident and competent with standard IT packages
* Proven decision making skills
* Good numeracy skills
* Detailed and extensive knowledge of the current legislation and duties owed to persons by the
* Council under Parts VI and VII of the Housing Act 1996, Homelessness Act 2002, Homelessness
* Reduction Act 2017, Localism Act 2011 and its application.
* Detailed and extensive knowledge of the current Code of Guidance for Local Authorities, Relevant Case Law and its application.

Title: Homelessness Officer
Location: Crawley

Housing Options Officer

Up to £30.00 per hour

MMP Consultancy are looking to recruit to an Housing Options Officer join a fantastic Local Authority Association based in Surrey on a temporary hybrid contract.

To deliver all aspects of the Councils statutory homelessness duties, from processing homeless applications, providing advice, handling temporary accommodation placements, to discharging housing duty.

This will be a temporary role paying £30.00 an hour.

Duties:

* The knowledge and experience to successfully fulfil the responsibilities of the role
* An excellent understanding of the relevant legislation and statutory duties
* Excellent verbal and written communication skills
* A proven track record of working with other services and professional organisations to support
* customers and achieve positive outcomes
* To participate actively as a member of the Housing Options Team to:
* Provide comprehensive housing advice to the public to prevent homelessness where possible, enable customers to make informed decisions based on an understanding of the options available to them and to maximise the use of good quality housing across all tenures.
* Implement all aspects of the Council's statutory homelessness duties including processing homeless applications made under Part VII of the Housing Act 1996, Homelessness Reduction Act 2017 and discharging any subsequent duties.

Skills & Abilities

* Excellent interviewing skills to extract relevant information and complete accurate assessments
* Able to manage a caseload and meet deadlines
* Excellent negotiating skills with varied parties, including partner agencies and internal colleagues
* Excellent written skills to produce detailed, accurate and detailed reports and letters to the public and other professionals
* Ability to be pro-active and creative in preventing homelessness and resolving complex situations.
* Excellent numeracy skills
* Excellent communication skills at all levels
* Able to work on own initiative
* Be confident and competent with standard IT packages
* Proven decision-making skills
* Ability to learn and understand complex legislative requirements and statutory duties.
* Detailed and extensive knowledge of the current legislation and duties owed to persons by the
* Council under Parts VI and VII of the Housing Act 1996, Homelessness Act 2002, Homelessness
* Reduction Act 2017, Localism Act 2011 and its application.
* Detailed and extensive knowledge of the current Code of Guidance for Local Authorities,
Relevant Case Law and its application.

Title: Housing Options Officer
Location: Crawley

Leasehold Officer

Up to £32260 per annum

MMP Consultancy are currently looking for a Leasehold Officer to join an excellent Housing Association in East London on a 6 month basis.

Main Responsibilities:
* Manage a portfolio of service charge accounts, working to targets set by the Collections Manager
* Monitor individual accounts, determining and taking appropriate action to ensure that account holders pay service charges in accordance with the obligations under the lease
* Authorise and check payment plans
* Maintain contact with account holders through letter, email, telephone, or face to face as appropriate
* Advise the account holder on the legal and statutory basis of service charges as appropriate
* Instruct court/ recovery action as necessary

Key Knowledge & Experience:
* Good knowledge of leasehold issues, including but not limited to service charges, repairs and maintenance responsibilities, current law and legislation
* Broad knowledge and awareness of current issues and developments affecting the management of housing
* Experience in leasehold management and practice, or of arrears management
* Experience in working as part of a customer facing team, answering queries through a variety of channels within a customer focused organisation
* Experience of liaising with resident, homeowner, or comparable stakeholder groups
* Experience of working with property management and accounting IT systems