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Disrepair Officer

Up to £200 per day
 
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Billie Gumble Recruitment Consultant – Social Housing & Operational Support

Job Description

I am looking for a Disrepair Investigator on a long-term temporary basis based in Kent.

Key Responsibilities:

* Investigate and manage disrepair claims
* Collate information required inline with the Disrepair Protocol
* To assist in identifying issues requiring a management input to ensure that effective solutions are developed and implemented.
* To work with the business partners to drive delivery of key performance indicators.
* To assist in identifying trends through analysis and reporting
* To participate actively in, taking responsibility for ensuring the delivery of service.
* Work closely with the delivery teams to ensure the works identified are completed in a timely manner
* Identify trends through analysis and reporting for disrepair claims, EPA claims, complaints, customer satisfaction and insurance claims

Essential Experience:
* Experience of working in a Housing Association
* Excellent communication skills including written, oral and interpersonal
* Ability to convey important messages through good presentation skills (oral, numerical and written)
* Excellent attention to detail
* Strong analytical and problem solving skills
* Ability to prioritise workloads and meet deadlines

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