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Scheduling Manager

Up to £35000 per annum

Billie Gumble Recruitment Consultant – Social Housing & Operational Support

Job Description

MMP Consultancy are looking for a Scheduling Manager to join an excellent Contractor based in Essex / London on a Permanent basis.

Key Responsibilities:

* Oversee the Schedulers to ensure operational resources are fully productive and utilised in the most effective manner.
* Lead, coach and motivate your team to deliver divisional objectives in relation to quality and performance
* Deal with challenging customers and take control of situations to achieve a positive outcome.
* Guiding and developing your people to provide excellent service to our stakeholders and front-line staff, and ensure your team not just do the work, but feel empowered to drive our business forwards.
* To promote good working relationships with your colleagues and the company's clients and suppliers.
* Implement the escalation process within the regions. This may require you to support any major escalations out of core business hours.
* Direct line management responsibility for a regional team of Schedulers
* Carry out or support any other duties relevant to the scheduling team function

Person Specification:

* Excellent stakeholder manager skills required to communicate with Operatives, operational managers and residents.
* Excellent problem-solving skills; be able to find solutions to scheduling challenges.
* Excellent organisational skills - someone who thrives under pressure and can manage a large and varied workload with competing priorities and deadlines.
* You should have good experience within a similar resource scheduling role, through which you would have developed some basic technical knowledge of domestic repairs and maintenance.
* Previous experiences with Dynamic Resource Scheduling (DRS) software
* Self-motivated
* Calm and patient under pressure
* Flexible and able to adapt to change
* Experience with Office365 suite

  • Housing Options Officer
    £0.00 - £35.00 per hour

    MMP Consultancy are looking to recruit a Housing Options Officer on a temporary basis for a fantastic local authority in Essex.
    * The purpose of this role is to provide a front-line, customer-focussed service to individuals and families experiencing housing difficulties. To assess housing needs and provide specialist advice in respect of all housing options in order to prevent and relieve homelessness. When prevention opportunities have been exhausted, to undertake investigations to determine the Council's duties under PtV11 Housing Act 1996, as amended, and ensure that statutory obligations are carried out.
    * Excellent organisational and communication skills coupled with an empathetic style.
    * Strong IT skills and letter writing skills are also important.
    * Experience of providing housing advice to the public and of liaising with other statutory, voluntary or private sector organisations.
    * Experience of working in a housing service or a similar area of work.
    * Experience of issuing Personalised Housing Plan (PHP)
    * Experience of writing s184 decisions
    * To provide a comprehensive frontline service to customers seeking advice and assistance
    * with regards to their housing needs, irrespective of tenure, either in person or by telephone.
    * To participate in the Housing Options duty rota (including Triage) and respond to
    * emergencies as required.
    * To take action to prevent and relieve homelessness, including visits to applicants' parents, negotiation with landlords and mortgage companies, referral to other agencies and use of
    * the Council's Homelessness Prevention Fund.
    * To provide customers with expert, professional, comprehensive advice and information on
    * all aspects of housing options work specific to their assessed needs: including undertaking basic financial and benefits assessments.
    * Produce Personalised Housing Plans following assessment of needs; to monitor customers' actions and to perform the authority's actions.
    * Help customers access a range of housing opportunities, including social housing,
    * private rented accommodation, supported housing and shared/home ownership and to
    * assess customers' suitability for the Council's Deposit Bond and/or Rental Loan schemes.
    * To liaise, establish, maintain and develop links with Social Care teams, health providers, Registered Providers, private landlords and other statutory or voluntary agencies as
    * appropriate and ensure that referrals are made as necessary, recorded and followed up as required.
    * To attend case conferences and joint assessment interviews with Social Care teams or
    * other organisations as necessary.
    * To facilitate Housing Advice Surgeries and provide out-reach services at other venues as required.
    * Undertake formal investigations under Pt V11 Housing Act 1996 (as amended) and
    * associated guidance and legislation when homelessness cannot be prevented, and to issue cogent s184 decision letters within required timescales.
    If this could be of interest to yourself, please send me your most up to date CV and I will give you a call at my earliest convenience.

  • list ASB Officer
    £20.09 - £26.50 per hour

    MMP Consultancy are looking for a Neighbourhood / ASB Officer to join a fantastic Housing Association in South London.

    * Provide a responsive and pro-active tenancy management service, including succession, and mutual exchanges, and requests relating to the tenancy across all tenure types.
    * Investigate and resolve tenancy breaches in line with the Association's procedures and where appropriate work in partnership with other agencies and colleagues.
    * Ensure estates and communal areas are managed to a high standard and in conjunction with other colleagues, set up, monitor and manage contracts for estate cleaning, grounds maintenance and communal repairs and liaise with property services teams as required.
    * Undertake estate inspections with residents, ensuring the reporting of any repairs, and completion of arising tenancy and estate management actions. This includes carrying out Fire Risk Assessment reviews.
    * Lead on the management of any homeownership units within the patch, including liaison with
    * Rents and Revenue Team, Property Services and Leasehold Officer. This includes support of statutory consultation, and responding to enquires arising from stair-casing and resales process.
    * Bring any safeguarding concerns to the attention of the Team Leader, Manager or Housing Services Director or external agency as appropriate.
    * Contribute to the continuing improvement and development of working practices, policy and procedure in relation to neighbourhood management.
    * Investigate reports of domestic abuse, nuisance, harassment or anti-social behaviour made by or about residents or others and identify
    * Take the lead role on risk assessment of ASB/DV cases
    * Take all reasonable steps to resolve the dispute by agreement between the parties involving other agencies where appropriate (e.g. Mediation Services).
    * Use non-legal ASB remedies such as Acceptable Behaviour Contracts, Good Neighbour Agreements and restorative justice where appropriate.
    * Maintain systems for monitoring the incidence of nuisance and harassment and the
    * relative success of methods used to deal with it.
    * Communicate through social media channels anonymised successes.
    * Any other related duties assigned by the Team Leaders or the Neighbourhood & Estate Services Manager/Housing Services Director.

  • Customer Service Advisor
    Up to £0.00 per annum

    MMP Consultancy are looking to recruit a Customer Services Advisor - Repairs on a temporary basis working for a Local Authority based in Hammersmith.

    To provide a single point of contact for those contacting the council about housing services and repairs, to ensure that customers receive a timely and positive response to their contact within the council, achieving performance targets and high rates of satisfaction

    This will be a temporary position paying £22.92 Umbrella


    * Act as the first point of contact, providing initial advice and information and resolving directly the most frequent service requests by; telephone, email, web, and other social media channels
    * Where appropriate to direct and/or connect telephone callers and enquiries via other channels to other individuals/departments where more complex and specific advice is required
    * Capture accurate and detailed information to pass to relevant specialist teams where the Customer Service Center cannot fully resolve a query
    * Access and record actions on the council's central housing database and other systems to provide residents with relevant information and services, for example, to issue a rent statement, take a rent payment, order a repair and to make a surveyor appointment.
    * Develop knowledge of key policies and procedures and to use quiet time to keep this knowledge fresh to deal most effectively with the most frequent service requests.
    * Carry out telephone surveys on a range of issues and record the outcomes
    * Capture and update relevant customer information
    * Work in a performance management driven culture with SMART objectives linked to the overall Customer Service Center key performance indicators, customer satisfaction and first contact resolution targets
    * Act as an ambassador for excellent customer service standards taking ownership for resolving each customer enquiry
    * Act as positive role model for other staff members, and convey the standards and values at all times
    * Quickly understand customer requirements and resolve these in an efficient manner and deliver an excellent customer experience
    * Work flexibly and cover shifts when required to ensure service is consistently delivered for all the hours of operation (8am - 6pm Monday to Friday).

    Skills & Abilities:

    * Demonstrate an understanding of and commitment to Council policies in relation to Equal Opportunity, Customer Care and service delivery, and the ability to implement these policies in the workplace.
    * Experience of working in a customer service centre environment or similar customer service focussed organisation, interacting with customers to deliver high quality services
    * Experience of working in a fast paced and high-pressure environment
    * Experience of dealing with challenging customers

    Title: Customer Service Advisor
    Location: Hammersmith
    Salary: £22.92 Umbrella