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Service Charge Manager

Up to £49000.00 per annum

Recruitment Consultant – Operational Support & Admin

Olivia Crush

Job Description

MMP Consultancy currently have an opportunity for a Service Charge Manager to join a housing association based in Surrey.

To be responsible for leading and managing a team in ensuring all aspects of service charge accounting are carried out to meet the requirements of the business and compliance with legislation and regulation, whilst providing exceptional customer service to our customers. To oversee and provide assurance on the integrity of our data and ensure they are compliant with regulatory standards, legislation and internal policy.

This will be a permanent position paying £49,000 per annum.

Role Purpose:

* Lead the Service Charge and Home Budgets Team for the region you have responsibility for, effectively plan cyclical workloads to ensure the effective use of resources.
* Provide strong leadership to all direct / indirect reports, ensuring effective team working and a positive environment which encourages contribution and progression
* Advise and assist the team in problem solving and investigation into issues.
* Support the team through coaching, development, and training.
* Achieve targets for productivity and performance during 121s.
* Identify and close skills gaps/ train needs within the team to enhance team performance
* Assist in the training and induction of colleagues within the Service Charge Team
* Positive contribution in team meetings and 121s and a proactive approach to identifying service improvement
* Establish an annual work plan for service charge duties of the team and document processes and procedures.
* Ensure accurate and timely service charge estimates are produced for all service charges, liaise with the wider business as required.
* Lead on the production of year end service charge statements of account for approval and the annual accountant certification / audit process within prescribed Authors: Sandeep Chahal-Bains Approved by: HR Creation date: March 2022 This document is uncontrolled if printed Page 2 of 6 timescales. Ensure all deficit and surplus adjustments are entered onto the residents' accounts.
* Develop the service charge accounting software to meet the requirements of the organisation.
* Ensure all ledgers and systems are maintained to account for service charge costs and income.
* Work with the wider business to ensure service charges are affordable and represent Value for Money for our residents.
* Establish and manage controls and processes to monitor financial performance of service charges against budget estimates.
* Develop the accounting function for homeowners and leaseholders specifically in respect of sinking and reserve funds.
* Be the functional lead on Bluebox to ensure Service Charge deliverables are met, offering solutions and guidance on system optimisation.

Skills & Abilities:

* Qualified accountant ACCA / CIMA or equivalent or 3 years experience in a senior finance / accountancy environment
* Communicates effectively.
* Customer focused.
* Prioritises and multi-tasks effectively to meet deadlines.
* Ability to build and maintain effective relationships.
* The ability to interpret legislation and regulation.
* The ability to develop efficient processes and project manager cyclical team workloads.
* Ability to manage and work with large data sets and information.
* Experience for recruitment and selection
* Prioritises to meet deadlines.
* Ensures policies and procedures are adhered to.
* Ability to analyse and present complex information simply.

Title: Service Charge Manager
Salary: £49,000 per annum
Location: Surrey

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Head of Neighbourhood Contact

Up to £400.00 per day

MMP Consultancy are looking to recruit a Head of Neighbourhood Contact on a temporary basis working for a Housing Association based in Midlands.

A leadership role focused on delivering operational performance aligned to organisational strategy. This role is about driving change and service excellence addressing failures and root cause analysis to strive for constant improvement. As a senior role with technical knowledge and experience there will also be a focus on influencing the strategic direction of the service based on the operational and legislative environment.


* Be the champion of a customer-centric approach across our communities.
* Dive into the resident journey, anticipating their needs and proactively addressing them.
* Led by example our residents strategy and 'knowing who is behind our doors'
* Manage relationships and maintain influence with key stakeholders across the business to overcome issues, obstacles, and blockages.
* Own the outcomes within the Neighbourhood engagement function.
* Ensure efficient service delivery, responsiveness, and customer satisfaction.
* Collaborate with other teams to align strategies.
* Ensure that our Residents Strategy is at the forefront of the organisational goals.
* Deliver and shape our 'You and Your Neighbourhood' - your fingerprints on
* Inspire, motivate, and develop your team members - they're your secret sauce.
* Create a positive and collaborative working environment where ideas flourish.
* Ensure all colleagues performance within your remit contributes towards team objectives and the wider performance of the business.
* Be a visible on the ground front line leader who inspires the team to provide excellent services across all areas, developing a service excellence offer to our customers based on their feedback and experiences, whilst mitigating business risks and achieving value for money.
* Ensures openness and honesty is underpinned by support and coaching of the teams.
* Dive into the data and understand those key performance indicators.
* Use insights to fine-tune outcomes and keep the engine running smoothly.
* Challenge team members and other colleagues where performance or behaviours fall short of those expected by the business.
* Maintain a sound knowledge and understanding of the business and operational plans and targets and the wider operating context

Skills & Abilities:

* Experience in senior management roles within housing, community engagement, or similar domains.
* Leading and managing teams, projects, and budgets is second nature.
* Development and execution of strategic plans.
* Worked with a diverse range of stakeholders-from residents to community groups to local authorities-is your superpower.
* High-quality service and satisfaction are your calling cards.
* Use of analytics to measure and improve performance is your secret sauce.
* Evidence of driving innovation and shaking things up.
* Excellent verbal and written communication skills a master wordsmith.
* Negotiation - influencing and building trust.
* Analytical and problem-solving skills.
* Organisation and time management skills to keep all the balls in the air.
* Leadership is in your DNA: inspiring and developing others.
* IT skills

Title: Head of Neighbourhood Contact
Location: Midlands

Service Charge Officer

Up to £29717.00 per annum

MMP Consultancy currently have an opportunity for a Service Charge Officer to join a housing association based in Surrey.

To work collaboratively as part of the service charge team to achieve the common objectives. Deliver the full Service Charge cycle with the resident mindset, to maximise accuracy, transparency and customer satisfaction.

This will be a permanent position paying £29,717 per annum.

Role Purpose:

* Production of year end statements for variable service charges.
* Validation of the service charge actuals for each financial year.
* Production of annual budgets on a scheme-by-scheme basis using the Service Charge Management System.
* Use analytical tools, knowledge, and review of previous charges to ensure accuracy and the full recovery of costs.
* Checking invoice coding and advise of any mis postings
* Investigate variances against estate / block income.
* Liaise with stakeholders on large variances.
* Month end accruals and prepayments
* Ensure all service charges are effectively communicated to customers in a clear and transparent way.
* Review of costs and liaison with other teams to calculate year-end adjustments. Working with auditors as required, updating tenant accounts, and mailing of information to residents.
* Manage a portfolio of schemes and visit schemes regularly to assist residents with their Service Charge queries.
* Support the Neighbourhood Coordinators with their Service Charge queries.
* Maintain up to date knowledge on service charges and developments within the sector.
* Develop knowledge of our schemes to ensure charges are affordable and represent value for money and accurately reflect the scheme composition.
* Assist the Development Teams to set appropriate service charges on new schemes.
* Work collaboratively with other areas of the business, including Housing Teams, Charge Management Teams, Estate Teams, and Home Ownership Teams to deliver a customer focussed service to our tenants and leaseholders.
* Ensure compliance with relevant service charge legislation and adhere to good practice.

Skills & Abilities:

* Communicates effectively.
* Customer focused.
* Prioritises and multi-tasks effectively to meet deadlines.
* Ability to build and maintain effective relationships.
* Ensures policies and procedures are adhered to.
* Ability to analyse and present complex information
* Communicates effectively.
* Customer focused.
* Prioritises and multi-tasks effectively to meet deadlines.
* Ability to build and maintain effective relationships.
* Ensures policies and procedures are adhered to.
* Ability to analyse and present complex information

Title: Service Charge Officer
Salary: £29,717 per annum
Location: Surrey

list Resident Involvement Officer

£28000 - £32000 per annum

MMP Consultancy are looking for a Resident Involvement Officer to join an excellent Housing Association in East London.

Purpose Of Job:
To support the implementation of our Resident Involvement Strategy and Resident Consultation and Participation Policy with specific focus on developing the Residents' Scrutiny Panel, social media profile, Estate Management Board elections, residents newsletter, Tenant Participation Advisory Service (TPAS) Resident Involvement reaccreditation and the embedding of measuring social value within the Association.

Main Responsibilities:
* Support the delivery of the Resident Involvement strategy by delivering a proactive and effective Resident Involvement service
* Provide clear, supportive and accurate resident Involvement advice to a range of stakeholders, including signposting where appropriate, to ensure awareness of customer involvement opportunities and promotion of the Groups other services.
* Work with the Head of Homes & Communities and Community Engagement Manager on preparing TPAS Resident Involvement submission
* Produce clear, accurate information and materials for internal colleagues for their use when engaging with customers and encourage participation in the Estate Management Boards
* Support from line colleagues in engaging with local customer groups acting as a Centre of Excellence, providing advice on constitutional issues and effective scrutiny and funding applications.
* Promote appropriate feedback and insight to our Senior Leadership team for analysis as required, including customer feedback obtained by hosting webinars.
* Organise, facilitate and record outcomes of key local customer meetings and events to encourage customer engagement and representation from a broad variety of residents.

list Damp and Mould Coordinator

£16.00 - £21.34 per hour

MMP Consultancy are looking for a Damp and Mould Coordinator to join a fantastic Local Authority in Hertfordshire.

Job Purpose:

The role is designed to provide a support service to the two teams of Damp and Mould and Aids and Adaptation. While there is some administrative functions within the duties, it is expected that the post holder will provide a range of co-ordinating, reporting and auditing functions to ensure that services are being delivered in a consistent manner, within agreed standards and that performance data is rigorously interrogated with results fed back through the management hierarchy.

Key Responsibilities:

* Ensure that asbestos information is provided to surveyors and contractors.
* Be the lead in the implementation of the Contractor Portal ensuring contractors are properly inducted in its use and that information input (work completion etc.) is both timely and accurate.
* Create, maintain, manage and report the data across the two teams - cases, case leads (assigned officer), case/project key dates: received, inspected, works ordered, completed, post inspected, paid, etc.
* Work with Housing IT to ensure that the right reports are available to enable the team to address any performance issues both with SBC technical staff and contractors.
* Develop and manage a performance dashboard to give high level information to the management hierarchy.
* Arrange monthly catch-up meetings with team members ensuring they are keeping up to date with their admin. processes and alert the manager to any concerns as an early warning to service failures.
* Manage the tenant satisfaction process including issuing, receiving, follow up and reporting.
* Notify the Project Support Team as required where access is not obtained for surveys and/or work and recorded on NEC so a complete repairs history is maintained
* Lead on lessons learnt from data analysis and anecdotal evidence from all sources including corporate systems, surveyor, contractor and customer feedback.
* Manage compensation claims data ensuring that the cases are assigned and investigated and report on performance.
* Manage disrepair claims data ensuring that cases have the case bundles prepared , checked and submitted in accordance with the pre action protocol, are assigned and investigated and report on performance

list Internal Communications Partner

£38000 - £38143 per annum

MMP Consultancy are looking to recruit an Internal Communications Partner on a Fixed Term basis, based in Kent.

As an Internal Communications Partner you will plan, deliver and evaluate the internal communications elements of the communications and marketing strategy and to work collaboratively with colleagues and teams to maximise the opportunities for staff to engage, the strength of internal communications channels. This includes managing the delivery of core internal messages, campaigns, and projects.

Main Responsibilities:
* Support the Head of Communications and Marketing with the development of an internal communications plan and being responsible for its implementation through an annual work plan, aligned to the current communications and marketing strategy.
* Plan and deliver an internal communications review, which will support the re-procurement of the Clients intranet and further improvement plans for channels and tactics outlined in the current communications and marketing strategy.
* Develop and deliver core campaigns to support ongoing business improvement across various workstreams, including the ways of working and IT programmes.
* Understand how internal communications impacts different teams, develop strategies to identify and engage some of the hardest to reach groups of staff in the organisation and increase their involvement in communications and engagement activities.

Experience Required:
* Experience of delivering communications and marketing functions in an organisation, including marketing and behaviour change campaigns delivered to an OASIS, ROSIE, or equivalent campaign framework standard.
* Able to build rapport, collaborate, and influence a diverse range of stakeholders, including senior management.
* Excellent writing and proofing skills
* Good technical skills, including experience using MS Office, Teams, Canva, Adobe Creative Suite.

Mini Bus Driver

Up to £12.01 per annum

MMP are seeking a dedicated Minibus Driver on a permanent basis to join our esteemed private school in the beautiful Kent Countryside.


  • Safely transport students to and from school and various extracurricular activities.
  • Adhere to all traffic and safety regulations to ensure the well-being of passengers.
  • Conduct routine vehicle inspections and maintenance checks.
  • Maintain a positive and professional demeanour while interacting with students, parents, and school staff.
  • Ensure a secure and comfortable environment within the minibus for all passengers.


  • Valid driver's license with a clean driving record.
  • Previous experience as a school bus or minibus driver preferred.
  • Knowledge of local traffic laws and safe driving practices.
  • Excellent communication and interpersonal skills.
  • Ability to manage and prioritize a flexible schedule to accommodate school events and activities.
  • Commitment to maintaining a safe and respectful environment for students.


  • Competitive salary and benefits package.
  • Opportunities for professional development.
  • Joining a collaborative and supportive school community.
  • Contributing to the educational experience of students.

If you are a responsible driver with a commitment to safety please apply within.