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Olivia Crush Recruitment Consultant – Social Housing & Operational Support
Job Description
MMP Consultancy currently have an opportunity for a Service Charge Manager to join a housing association based in Surrey.
To be responsible for leading and managing a team in ensuring all aspects of service charge accounting are carried out to meet the requirements of the business and compliance with legislation and regulation, whilst providing exceptional customer service to our customers. To oversee and provide assurance on the integrity of our data and ensure they are compliant with regulatory standards, legislation and internal policy.
This will be a permanent position paying £49,000 per annum.
Role Purpose:
* Lead the Service Charge and Home Budgets Team for the region you have responsibility for, effectively plan cyclical workloads to ensure the effective use of resources.
* Provide strong leadership to all direct / indirect reports, ensuring effective team working and a positive environment which encourages contribution and progression
* Advise and assist the team in problem solving and investigation into issues.
* Support the team through coaching, development, and training.
* Achieve targets for productivity and performance during 121s.
* Identify and close skills gaps/ train needs within the team to enhance team performance
* Assist in the training and induction of colleagues within the Service Charge Team
* Positive contribution in team meetings and 121s and a proactive approach to identifying service improvement
* Establish an annual work plan for service charge duties of the team and document processes and procedures.
* Ensure accurate and timely service charge estimates are produced for all service charges, liaise with the wider business as required.
* Lead on the production of year end service charge statements of account for approval and the annual accountant certification / audit process within prescribed Authors: Sandeep Chahal-Bains Approved by: HR Creation date: March 2022 This document is uncontrolled if printed Page 2 of 6 timescales. Ensure all deficit and surplus adjustments are entered onto the residents' accounts.
* Develop the service charge accounting software to meet the requirements of the organisation.
* Ensure all ledgers and systems are maintained to account for service charge costs and income.
* Work with the wider business to ensure service charges are affordable and represent Value for Money for our residents.
* Establish and manage controls and processes to monitor financial performance of service charges against budget estimates.
* Develop the accounting function for homeowners and leaseholders specifically in respect of sinking and reserve funds.
* Be the functional lead on Bluebox to ensure Service Charge deliverables are met, offering solutions and guidance on system optimisation.
Skills & Abilities:
* Qualified accountant ACCA / CIMA or equivalent or 3 years experience in a senior finance / accountancy environment
* Communicates effectively.
* Customer focused.
* Prioritises and multi-tasks effectively to meet deadlines.
* Ability to build and maintain effective relationships.
* The ability to interpret legislation and regulation.
* The ability to develop efficient processes and project manager cyclical team workloads.
* Ability to manage and work with large data sets and information.
* Experience for recruitment and selection
* Prioritises to meet deadlines.
* Ensures policies and procedures are adhered to.
* Ability to analyse and present complex information simply.
Title: Service Charge Manager
Salary: £49,000 per annum
Location: Surrey
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