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Billie Gumble Recruitment Consultant – Social Housing & Operational Support
Job Description
MMP Consultancy are currently recruiting for a Neighbourhood Officer to join a fantastic Housing Association based in East London on a Temporary basis.
Main Responsibilities:
* Tenancy/lease management - Providing advice, managing requests, and acting where breaches of tenancy/lease conditions or changes in circumstances occur. This includes but not limited to death/succession; possession proceedings; squatting/abandonment
* ASB - Tackling and reducing the effects of anti-social behaviour, managing a caseload of anti-social behaviour cases to the point of closure or enforcement action. This includes case assessment; identifying solutions and acting; preparing cases for court action and representing the organisation at court and at evictions
* Gas - Carrying out the necessary actions to obtain access to a property to ensure that gas appliances are serviced annually.
* Tenancy audits /fraud - investigating unlawful subletting and taken the appropriate legal action
* Lettings - Taking ownership for all empty properties and subunits in a patch to minimise void periods.
* Ensure vulnerable residents are signposted to appropriate services and support to enable tenancy sustainment, providing basic advice on welfare benefits and support that is available
* Proactively seek residents' views to improve service delivery and customer satisfaction
* Support and promote the work of the community development team within the patch
* Actively promote, assist and encourage resident involvement attending relevant resident panels, walkabouts and meetings to address their issues of concern
* Investigate safeguarding concerns and refer to the Neighbourhood Operations Manger
* Engage with and involve residents in the management of their neighbourhood by carrying out regular estate inspections, identifying and resolving issues directly or in liaison with internal teams or other external agencies
* Deliver a programme of regular estate inspections
* Deal with service charge queries from tenants and leaseholders on the quality of services and service specifications
* Support the customer services team with technical advice to improve resolution at first point of contact
* Take responsibility to maintain the necessary written/electronic records and systems to ensure accurate and complete records, including those related to changes in circumstances, vulnerability, and end to end case management
Skills and Knowledge:
* Up to date knowledge of legislation and good practice relevant to leasehold & housing management
* Understanding of service charge apportionment methods and service charges
* Ability to interpret leases, complex information, and management agreements
* Able to travel efficiently across the stock and attend evening meetings
* Educated to A level standard or equivalent with a minimum 5 GCSE's including C in Maths and English (or qualified by experience)
* Highly developed interpersonal skills with approachability and flexibility
* Can manage own workload day-to-day, handling different projects simultaneously and working to conflicting deadlines
* Excellent communication skills with the ability to engage with different customers and at court when needed
* Developed relationship management or stakeholder engagement skills, with the ability to influence, engage and manage conflict to resolution
* Proven analytical and problem-solving skills
* Organised, planned and able to prioritise competing demands
* Well-developed IT skills including experience of Microsoft office and the ability to proficiently use computerised databases
* Able to meet targets and deadlines whilst working under pressure
* An ability and eagerness to learn and grasp new concepts quickly
* Proven experience in tenancy and leasehold management
* Experience of acting on breach of tenancy or lease conditions
* Demonstrable experience of delivering customer service excellence
* Experience of dealing with difficult customers, some of whom may be demanding, vulnerable or under stress
SIMILAR JOBS
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Leasehold Officer
MMP are currently looking for a Leasehold Officer to join an excellent Housing Association in East London on a ongoing basis.
Main Responsibilities:
* Manage a portfolio of service charge accounts, working to targets set by the Collections Manager
* Monitor individual accounts, determining and taking appropriate action to ensure that account holders pay service charges in accordance with the obligations under the lease
* Authorise and check payment plans
* Maintain contact with account holders through letter, email, telephone, or face to face as appropriate
* Advise the account holder on the legal and statutory basis of service charges as appropriate
* Instruct court/ recovery action as necessary
Key Knowledge & Experience:
* Good knowledge of leasehold issues, including but not limited to service charges, repairs and maintenance responsibilities, current law and legislation
* Broad knowledge and awareness of current issues and developments affecting the management of housing
* Experience in leasehold management and practice, or of arrears management
* Experience in working as part of a customer facing team, answering queries through a variety of channels within a customer focused organisation
* Experience of liaising with resident, homeowner, or comparable stakeholder groups
* Experience of working with property management and accounting IT systems
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Building Safety Coordinator
We are currently seeking a Building Safety Coordinator to join a Building Safety Team for a local authority in North London.
This role offers an exciting opportunity to provide administrative support on a range of complex and challenging building safety projects, ensuring the safety of residents and building users in the local area.
Responsibilities:
* Provide administrative support to the Building Safety team, including maintaining accurate records, drafting reports and correspondence, and managing meeting schedules.
* Assist with the coordination of building safety projects, ensuring they are delivered on time, to budget and to a high standard.
* Liaise with internal and external stakeholders including residents, contractors, consultants and other local authority departments.
* Carry out building safety inspections and support the management of risks and recommendations for remedial action.
* Ensure compliance with building safety regulations and other relevant legislation.
* Keep up to date with changes in legislation and best practice within the building safety industry.
* Support the delivery of building safety training and awareness sessions for residents and building users.
Requirements:
* A minimum of 2 years' experience in an administrative or coordination role, preferably within the construction, compliance, fire safety or building safety industry.
* Knowledge of building safety legislation and regulations.
* Excellent communication and interpersonal skills.
* Strong attention to detail and the ability to work to deadlines.
* Ability to work independently and as part of a team.
* Proficient in the use of Microsoft Office software.
* If you are passionate about building safety and want to make a positive impact on the local community, then we want to hear from you. Please apply with your CV and a cover letter outlining your experience and suitability for the role.
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Income Officer
MMP Consultancy are looking for an Income Officer to join an excellent Housing Association in South London on a Permanent basis.
Key responsibilities:
* Provide an effective, efficient and responsive revenue service to residents on a patch, maximising income and sustaining tenancies.
* Contribute to the development and implementation of strategies, policies, procedures and service improvements.
* Work across the Housing Services to ensure wider work plan objectives are delivered.
* Offer a courteous and polite service to the our customers, dealing with requests promptly and giving accurate and fair advice.
* Support the Neighbourhood Services team in resolving tenancy management issues.
* Support the Neighbourhood Services Team in identifying, reporting and Investigation of reports of tenancy fraud and sub-letting
* Lead the recovery across all tenures of rent, service charge and other debt , including former tenant arrears, proactively and in accordance with the Association's Policies and Procedures, taking prompt action where required to ensure that, arrears are kept in line with agreed targets.
* Where required, across all tenures, take all steps in the legal process including representing us at Court and First Tier Tribunals, and present cases on behalf of the Association.
* Prepare statistics and information on patch arrears management within a reasonable timescale, as required
* Working with the financial inclusion team, Support providers, Local Authority, DWP and other external agencies ensure residents receive the support necessary to pay rents and service charges.
* Where revenue action leads to a service complaint in relation to service/disrepair claim, liaise with the Finance Department, Property Services, and Neighbourhood teams to ensure prompt resolution and facilitation of revenue recovery.
* Where required lead on the revenue recovery for any homeownership tenures within the patch in line with our policies and procedures and with legislation. This includes liaising with the Leasehold Officer, and Rent and Service Charge Project Manager to provide comprehensive responses to service charge enquires where relate to recovery.
* Be responsible for own administration, including filing and word-processing letters and reports. Where required coordinate responses to resident Subject Access Requests.
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