MMP Consultancy are currently recruiting for a Neighbourhood Officer to join a fantastic Housing Association based in East London on a Temporary basis.
Main Responsibilities:
* Tenancy/lease management - Providing advice, managing requests, and acting where breaches of tenancy/lease conditions or changes in circumstances occur. This includes but not limited to death/succession; possession proceedings; squatting/abandonment
* ASB - Tackling and reducing the effects of anti-social behaviour, managing a caseload of anti-social behaviour cases to the point of closure or enforcement action. This includes case assessment; identifying solutions and acting; preparing cases for court action and representing the organisation at court and at evictions
* Gas - Carrying out the necessary actions to obtain access to a property to ensure that gas appliances are serviced annually.
* Tenancy audits /fraud - investigating unlawful subletting and taken the appropriate legal action
* Lettings - Taking ownership for all empty properties and subunits in a patch to minimise void periods.
* Ensure vulnerable residents are signposted to appropriate services and support to enable tenancy sustainment, providing basic advice on welfare benefits and support that is available
* Proactively seek residents' views to improve service delivery and customer satisfaction
* Support and promote the work of the community development team within the patch
* Actively promote, assist and encourage resident involvement attending relevant resident panels, walkabouts and meetings to address their issues of concern
* Investigate safeguarding concerns and refer to the Neighbourhood Operations Manger
* Engage with and involve residents in the management of their neighbourhood by carrying out regular estate inspections, identifying and resolving issues directly or in liaison with internal teams or other external agencies
* Deliver a programme of regular estate inspections
* Deal with service charge queries from tenants and leaseholders on the quality of services and service specifications
* Support the customer services team with technical advice to improve resolution at first point of contact
* Take responsibility to maintain the necessary written/electronic records and systems to ensure accurate and complete records, including those related to changes in circumstances, vulnerability, and end to end case management
Skills and Knowledge:
* Up to date knowledge of legislation and good practice relevant to leasehold & housing management
* Understanding of service charge apportionment methods and service charges
* Ability to interpret leases, complex information, and management agreements
* Able to travel efficiently across the stock and attend evening meetings
* Educated to A level standard or equivalent with a minimum 5 GCSE's including C in Maths and English (or qualified by experience)
* Highly developed interpersonal skills with approachability and flexibility
* Can manage own workload day-to-day, handling different projects simultaneously and working to conflicting deadlines
* Excellent communication skills with the ability to engage with different customers and at court when needed
* Developed relationship management or stakeholder engagement skills, with the ability to influence, engage and manage conflict to resolution
* Proven analytical and problem-solving skills
* Organised, planned and able to prioritise competing demands
* Well-developed IT skills including experience of Microsoft office and the ability to proficiently use computerised databases
* Able to meet targets and deadlines whilst working under pressure
* An ability and eagerness to learn and grasp new concepts quickly
* Proven experience in tenancy and leasehold management
* Experience of acting on breach of tenancy or lease conditions
* Demonstrable experience of delivering customer service excellence
* Experience of dealing with difficult customers, some of whom may be demanding, vulnerable or under stress
MMP Consultancy are looking for a HR Administrator to join an excellent organisation in East London on a Permanent basis!
Responsibilities include:
Please send me your most up to date CV and I will give you a call at my earliest convenience!
MMP Consultancy are looking for a Service Charge Officer to join a fantastic Housing Association based in East London.
Duties:
* Carry out an audit of every scheme validating the services residents benefit from against service chargeable cost headings and costs applied within the system
* Document the results of the audit in the service register against each scheme / property creating a true and accurate master record of services each property benefits.
* Review lease provisions to ensure service costs are permitted under the lease and the costs are appointed correctly
* Prepare service charge schedules for each property including service charge estimates and final accounts
* Process adjustments to service charges in respect of variable charges
* Lead on production and distribution of service charge related correspondence to the residents
* charge queries from residents and other stakeholders
* Be involved in the process of setting up service charges for new schemes
* Liaise with the auditors on the inspection of service charge accounts
* Produce quarterly management accounts for service-chargeable cost elements to enable early detection of errors and monitoring service charge expenditure on an ongoing basis
* Process weekly rent debit including changes to tenancy/unit details
* Post and deal with rent receipts, adjustments, write offs/ins and rent/housing benefit refunds.
* Process the annual direct debits increases based on the annual rent increases.
* Reconcile rent control accounts
Experience Required:
* Experience of calculating rents and setting service charges within a Social Housing environment
* Sound knowledge of legal and regulatory requirements around Rent and Service Charges
* Experience of using a service charge and/or finance system
* Must hold a valid driving licence and have access to a vehicle
MMP Consultancy are looking to recruit a Resident Liaison Officer to work for a National Contractor on an Ongoing Basis, based in the West Midlands.
We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of works programmes. Working closely with Contract Managers you will assist in resident consultation and involvement.
Responsibilities:
Ideal Candidate:
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