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Billie Gumble Recruitment Consultant – Social Housing & Operational Support
Job Description
MMP are looking for a Housing Officer to join an excellent Housing Association in East London on a Permanent basis.
Key Responsibilities:
* Work as part of the Local Neighbourhood Centre team providing a high quality housing service that meets the needs of residents and is delivered in accordance with the Corporate Objectives and Housing Team Plan.
* Be responsible for the delivery of Housing Services for a patch of allocated properties that includes:
- Tenancy Management
- Leasehold Management
- Repairs and Maintenance
- Resident Involvement
* Be responsible for all tenancy management issues including creation and termination of tenancies, sign ups, enforcement of tenancy conditions and tenancy audit checks and appropriate action concerning breaches of tenancy.
* Process and attend evictions.
* Support the lettings team by dealing with local lettings functions including accompanied viewings, post offer administration and settling in visits.
* Amend tenancies and set up new tenancies on Orchard.
* Undertake all aspects of void management including pre void and post inspections as and when required
* Undertake the management of leaseholders including, approvals and breaches of leaseholder conditions and undertaking leaseholder audit checks in accordance with the agreed programme.
* Communicate and liaise regularly with tenants and leaseholders and their representative associations.
Skills & Knowledge
* Knowledge and understanding of the role of a Local Neighbourhood Housing Centre
* Thorough and detailed knowledge and understanding of tenancy and leasehold management
* Well developed communication skills both written and verbal to deal effectively and professionally with tenants, leaseholders, contractors, managers and staff
* Well developed IT skills
* Ability to manage a number of complex tasks simultaneously
SIMILAR JOBS
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Leasehold Officer
MMP are currently looking for a Leasehold Officer to join an excellent Housing Association in East London on a ongoing basis.
Main Responsibilities:
* Manage a portfolio of service charge accounts, working to targets set by the Collections Manager
* Monitor individual accounts, determining and taking appropriate action to ensure that account holders pay service charges in accordance with the obligations under the lease
* Authorise and check payment plans
* Maintain contact with account holders through letter, email, telephone, or face to face as appropriate
* Advise the account holder on the legal and statutory basis of service charges as appropriate
* Instruct court/ recovery action as necessary
Key Knowledge & Experience:
* Good knowledge of leasehold issues, including but not limited to service charges, repairs and maintenance responsibilities, current law and legislation
* Broad knowledge and awareness of current issues and developments affecting the management of housing
* Experience in leasehold management and practice, or of arrears management
* Experience in working as part of a customer facing team, answering queries through a variety of channels within a customer focused organisation
* Experience of liaising with resident, homeowner, or comparable stakeholder groups
* Experience of working with property management and accounting IT systems
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Building Safety Coordinator
We are currently seeking a Building Safety Coordinator to join a Building Safety Team for a local authority in North London.
This role offers an exciting opportunity to provide administrative support on a range of complex and challenging building safety projects, ensuring the safety of residents and building users in the local area.
Responsibilities:
* Provide administrative support to the Building Safety team, including maintaining accurate records, drafting reports and correspondence, and managing meeting schedules.
* Assist with the coordination of building safety projects, ensuring they are delivered on time, to budget and to a high standard.
* Liaise with internal and external stakeholders including residents, contractors, consultants and other local authority departments.
* Carry out building safety inspections and support the management of risks and recommendations for remedial action.
* Ensure compliance with building safety regulations and other relevant legislation.
* Keep up to date with changes in legislation and best practice within the building safety industry.
* Support the delivery of building safety training and awareness sessions for residents and building users.
Requirements:
* A minimum of 2 years' experience in an administrative or coordination role, preferably within the construction, compliance, fire safety or building safety industry.
* Knowledge of building safety legislation and regulations.
* Excellent communication and interpersonal skills.
* Strong attention to detail and the ability to work to deadlines.
* Ability to work independently and as part of a team.
* Proficient in the use of Microsoft Office software.
* If you are passionate about building safety and want to make a positive impact on the local community, then we want to hear from you. Please apply with your CV and a cover letter outlining your experience and suitability for the role.
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Income Officer
MMP Consultancy are looking for an Income Officer to join an excellent Housing Association in South London on a Permanent basis.
Key responsibilities:
* Provide an effective, efficient and responsive revenue service to residents on a patch, maximising income and sustaining tenancies.
* Contribute to the development and implementation of strategies, policies, procedures and service improvements.
* Work across the Housing Services to ensure wider work plan objectives are delivered.
* Offer a courteous and polite service to the our customers, dealing with requests promptly and giving accurate and fair advice.
* Support the Neighbourhood Services team in resolving tenancy management issues.
* Support the Neighbourhood Services Team in identifying, reporting and Investigation of reports of tenancy fraud and sub-letting
* Lead the recovery across all tenures of rent, service charge and other debt , including former tenant arrears, proactively and in accordance with the Association's Policies and Procedures, taking prompt action where required to ensure that, arrears are kept in line with agreed targets.
* Where required, across all tenures, take all steps in the legal process including representing us at Court and First Tier Tribunals, and present cases on behalf of the Association.
* Prepare statistics and information on patch arrears management within a reasonable timescale, as required
* Working with the financial inclusion team, Support providers, Local Authority, DWP and other external agencies ensure residents receive the support necessary to pay rents and service charges.
* Where revenue action leads to a service complaint in relation to service/disrepair claim, liaise with the Finance Department, Property Services, and Neighbourhood teams to ensure prompt resolution and facilitation of revenue recovery.
* Where required lead on the revenue recovery for any homeownership tenures within the patch in line with our policies and procedures and with legislation. This includes liaising with the Leasehold Officer, and Rent and Service Charge Project Manager to provide comprehensive responses to service charge enquires where relate to recovery.
* Be responsible for own administration, including filing and word-processing letters and reports. Where required coordinate responses to resident Subject Access Requests.
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