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Housing Officer

£42000 - £44000 per annum

Billie Gumble Recruitment Consultant – Operational Support & Admin

Job Description

MMP are looking for a Housing Officer to join an excellent Housing Association in East London on a Permanent basis.

Key Responsibilities:

* Work as part of the Local Neighbourhood Centre team providing a high quality housing service that meets the needs of residents and is delivered in accordance with the Corporate Objectives and Housing Team Plan.
* Be responsible for the delivery of Housing Services for a patch of allocated properties that includes:
- Tenancy Management
- Leasehold Management
- Repairs and Maintenance
- Resident Involvement
* Be responsible for all tenancy management issues including creation and termination of tenancies, sign ups, enforcement of tenancy conditions and tenancy audit checks and appropriate action concerning breaches of tenancy.
* Process and attend evictions.
* Support the lettings team by dealing with local lettings functions including accompanied viewings, post offer administration and settling in visits.
* Amend tenancies and set up new tenancies on Orchard.
* Undertake all aspects of void management including pre void and post inspections as and when required
* Undertake the management of leaseholders including, approvals and breaches of leaseholder conditions and undertaking leaseholder audit checks in accordance with the agreed programme.
* Communicate and liaise regularly with tenants and leaseholders and their representative associations.

Skills & Knowledge
* Knowledge and understanding of the role of a Local Neighbourhood Housing Centre
* Thorough and detailed knowledge and understanding of tenancy and leasehold management
* Well developed communication skills both written and verbal to deal effectively and professionally with tenants, leaseholders, contractors, managers and staff
* Well developed IT skills
* Ability to manage a number of complex tasks simultaneously


list Income Officer

MMP Consultancy are currently recruiting for an Income Officer based in East London on a temp/permanent basis.

Main Responsibilities:
* Maximise rental income, minimise loss through bad debts
* Provide advice to services, and lead on effective legal actions, including occupation and anti-social behaviour
* Support clients to maintain accommodation through provision of housing management of at least one block of independent accommodation
* Ensure high level of accommodation standards through effective repairs and voids management, and responsibility for statutory and organisational health and safety
* Maximise financial income through effective management of occupation, minimising void loss in semi-independent accommodation
* Collate performance returns against KPI's and provider monitoring returns
* To support the Senior Officer with actions to recover former tenant arrears where services are decommissioned, or there is no allocated service manager
* Review former tenant arrears at surgery meetings, and support teams to action attempts to recover arrears, guiding in the policy and process where needed
* Review, check and process all bad debt write off request forms submitted for first tier review
If this could be of interest to yourself, please send me your most up to date CV and I will give you a call at my earliest convenience

Leasehold Officer

MMP Consultancy are currently looking for a Leasehold Officer to join an excellent Housing Association in East London on a 6 month basis.

Main Responsibilities:
* Manage a portfolio of service charge accounts, working to targets set by the Collections Manager
* Monitor individual accounts, determining and taking appropriate action to ensure that account holders pay service charges in accordance with the obligations under the lease
* Authorise and check payment plans
* Maintain contact with account holders through letter, email, telephone, or face to face as appropriate
* Advise the account holder on the legal and statutory basis of service charges as appropriate
* Instruct court/ recovery action as necessary

Key Knowledge & Experience:
* Good knowledge of leasehold issues, including but not limited to service charges, repairs and maintenance responsibilities, current law and legislation
* Broad knowledge and awareness of current issues and developments affecting the management of housing
* Experience in leasehold management and practice, or of arrears management
* Experience in working as part of a customer facing team, answering queries through a variety of channels within a customer focused organisation
* Experience of liaising with resident, homeowner, or comparable stakeholder groups
* Experience of working with property management and accounting IT systems

list Supply Chain Supervisor

MMP Consultancy are working with a fantastic organisation to recruit a Supply Chain Administrator to join them based in West London.

We are seeking enthusiastic and experienced administrators or coordinators to apply, who possess exceptional customer service and clerical skills. Ideally someone who thrives in challenging atmospheres and can remain calm under pressure.


* Ensure the effective management of the service operation by optimising the use of all operational resources and developing and implementing robust and effective policies and procedures to achieve contract requirements for respective clients.
* Support the Project Lead in their duties and manage supply chain.
* Liaise DTD supervisors to ensure service compliance with contractual service standards measured through KPI's providing an efficient and effective maintenance service including Voids, Disrepair, Day to Day Repairs and Planned Works workstreams which results in commercial success and high levels of customer satisfaction through supply chain management.
* Ensure all works orders received are completed within target dates leading to delivery of contractual key performance indicators.
* Manage supply chain to ensure that they comply with relevant specifications, understand their individual performance targets and deliver accordingly.
* Liaise with the planning team to ensure correct allocation, check to clarify what trades and timeframes are required, and if a pre-inspection is necessary resulting in high levels of customer care and minimising non-productive time / activities.
* Support schedulers in reviewing diaries daily to ensure that the correct orders have been distributed across all supply chain.
* Ensure that pre and post repairs inspections are carried out, undertaking all necessary checks in accordance with Professional standards and other associated policies and procedures.