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Billie Gumble Recruitment Consultant – Operational Support & Admin
Job Description
MMP Consultancy are looking to recruit an Experienced Scheduler to work with a Housing Provider in East London on an ongoing basis.
As a Scheduler, you will liaise with customers, contractors, and other housing services staff to ensure access to annual safety checks.
Key Responsibilities:
* Maintaining all tasks, including raising jobs, requisitions, follow-on, and sub-contractor works.
* Answering phones, emails, and CRM cases, scheduling and confirming appointments
* Ensure all records are always kept up to date, including job details, appointments, job statuses, relevant time & dates, costs
* Ensuring that operatives are working efficiently and operative workload is maintained in line with the WIPs (Works in progress).
* Investigate complaints (informal and formal) and expressions of dissatisfaction with the service; respond to customers within our published service standards, both verbally and in writing.
* Updating the system with relevant information and creating reports for analysis.
Skills Required:
* Have strong administration skills and must be IT proficient.
* Have excellent communication skills, both oral and written.
* Be a self-motivated, resilient, assertive and confident person
* Have proven experience in providing excellent customer service.
* Have previous experience working with scheduling repairs
* Be organised and able to multi task
For more information, please respond with a copy of your most recent CV.
SIMILAR JOBS
Customer Service Manager
MMP Consultancy is currently recruiting an enthusiastic Customer Service Manager to join a National Social Housing Contractor based in North London.
Responsibilities:
* Ensuring that customer service delivery is continuously improved in ways that meet the needs of the customer as well as our clients.
* Implement and manage a robust customer feedback system to ensure continuous service improvement and contribute to improvement in customer feedback methodology.
* Develop systems and processes to enable customer enquiries to be dealt with at first point of contact wherever possible for planned works, responsive repairs and other property related services.
* Develop and maintain close working between the Contact Centre, internal teams and main contractors to enable an efficient, seamless service to be delivered to our customers.
* Liaising with all service areas to act as an intermediary for customers as and when required.
* Accept and case manage on behalf of Customer Service Advisors, difficult customer situations that have been escalated to them, ensuring the customers experience in dealing with us is positive.
* Implement and manage service standards for delivery.
* Provide control over quality and quantity of Contact Centre activities through regular monitoring and measurement including adherence to service standards and utilising resources in the most efficient manner.
* Ensure established policies and procedures are adhered to.
* Ensure that service delivery is continuously improved to meet the needs of the customer as well as our clients and business partners.
Customer Service Manager
MMP Consultancy is currently recruiting an enthusiastic Customer Service Manager to join a National Social Housing Contractor based in North London.
Responsibilities:
* Ensuring that customer service delivery is continuously improved in ways that meet the needs of the customer as well as our clients.
* Implement and manage a robust customer feedback system to ensure continuous service improvement and contribute to improvement in customer feedback methodology.
* Develop systems and processes to enable customer enquiries to be dealt with at first point of contact wherever possible for planned works, responsive repairs and other property related services.
* Develop and maintain close working between the Contact Centre, internal teams and main contractors to enable an efficient, seamless service to be delivered to our customers.
* Liaising with all service areas to act as an intermediary for customers as and when required.
* Accept and case manage on behalf of Customer Service Advisors, difficult customer situations that have been escalated to them, ensuring the customers experience in dealing with us is positive.
* Implement and manage service standards for delivery.
* Provide control over quality and quantity of Contact Centre activities through regular monitoring and measurement including adherence to service standards and utilising resources in the most efficient manner.
* Ensure established policies and procedures are adhered to.
* Ensure that service delivery is continuously improved to meet the needs of the customer as well as our clients and business partners.
Interim Project Manager (Regeneration and Investment)
MMP Consultancy is seeking for a new Project Manager (Regeneration and Investment) to join one of my clients in East London. This Opportunity would be on a permanent contract paying up to £375 Per Day
* Oversee the procurement of contracts to deliver the Regeneration and Investment Programme ensuring Best Value in their commissioning and provision.
* Identify, commit and control all financial expenditure associated with the major works contracts managed by the Project Team.
* Lead and develop the project team in the provision of a full range of technical consultant and project management functions.
* Ensure that all schemes are completed in accordance within Investment Programme, Business Plan and Service targets.
* Involve all residents in the investment process.
* Deputise for the Head of Regeneration and strategy as directed.
* Assist in the development, implementation and review of our clients procurement and investment strategy in accordance with best practice.
* Identify investment needs through the use of stock condition information and provide technical solutions to address such needs.
* Advise the Senior Management Team and the our clients board and sub committee on major works issues.
* Undertake research to inform the development of investment and business plan strategies.
* Undertake cost, performance and practice benchmarking to drive service improvements.
Job Title: Interim Project Manager (Regeneration and Investment)
Location: East London
Contract: Interim
Salary: £375 Per Day
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