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Olivia Crush Recruitment Consultant – Social Housing & Operational Support
Job Description
MMP Consultancy currently have an opportunity for a Service Charge Officer to join a housing association based in Surrey.
To work collaboratively as part of the service charge team to achieve the common objectives. Deliver the full Service Charge cycle with the resident mindset, to maximise accuracy, transparency and customer satisfaction.
This will be a permanent position paying £29,717 per annum.
Role Purpose:
* Production of year end statements for variable service charges.
* Validation of the service charge actuals for each financial year.
* Production of annual budgets on a scheme-by-scheme basis using the Service Charge Management System.
* Use analytical tools, knowledge, and review of previous charges to ensure accuracy and the full recovery of costs.
* Checking invoice coding and advise of any mis postings
* Investigate variances against estate / block income.
* Liaise with stakeholders on large variances.
* Month end accruals and prepayments
* Ensure all service charges are effectively communicated to customers in a clear and transparent way.
* Review of costs and liaison with other teams to calculate year-end adjustments. Working with auditors as required, updating tenant accounts, and mailing of information to residents.
* Manage a portfolio of schemes and visit schemes regularly to assist residents with their Service Charge queries.
* Support the Neighbourhood Coordinators with their Service Charge queries.
* Maintain up to date knowledge on service charges and developments within the sector.
* Develop knowledge of our schemes to ensure charges are affordable and represent value for money and accurately reflect the scheme composition.
* Assist the Development Teams to set appropriate service charges on new schemes.
* Work collaboratively with other areas of the business, including Housing Teams, Charge Management Teams, Estate Teams, and Home Ownership Teams to deliver a customer focussed service to our tenants and leaseholders.
* Ensure compliance with relevant service charge legislation and adhere to good practice.
Skills & Abilities:
* Communicates effectively.
* Customer focused.
* Prioritises and multi-tasks effectively to meet deadlines.
* Ability to build and maintain effective relationships.
* Ensures policies and procedures are adhered to.
* Ability to analyse and present complex information
* Communicates effectively.
* Customer focused.
* Prioritises and multi-tasks effectively to meet deadlines.
* Ability to build and maintain effective relationships.
* Ensures policies and procedures are adhered to.
* Ability to analyse and present complex information
Title: Service Charge Officer
Salary: £29,717 per annum
Location: Surrey
SIMILAR JOBS
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Property Manager
MMP Consultancy are looking to recruit a Property Manager on a permanent hybrid basis working for a Housing Association based in Lower Eashing.
To work to provide a high quality residential estate & property management to the customers and clients. Working collaboratively with the rest of team and wider business to influence positive change and be support the department in achieving the business growth plan.
This will be a permanent position paying £42,261 £4k Car bonus (up to 5% of salary).
Duties:
* Engender a culture of continuous improvement, innovation and excellence within the residential team and across the business
* Lead by example by offering expert advice and support to clients, peers and customers alike
* Ensure consistent high quality delivery of service to internal and external stakeholders in order that client satisfaction is in line with the business objectives and SLA's.
* Actively seek out cost savings to increase income, whilst achieving customer satisfaction and retention of portfolio.
* Manage a diverse portfolio of developments and clients. You will feed into new business tenders and to work on mobilisation of new developments into your portfolio.
* Working with stakeholders to prepare accurate budgets and end of year accounts for the portfolio, carry out analysis on expenditure and ensure value for money is sought at all times. Ensure that relevant legislation is adhered to at all times and be proactive in driving improvements in operational matters.
* Proactively work with the finance team to ensure credit control matters are dealt with swiftly and support them to reduce overall service charge debtors
* Maintain robust standards in relation to Health & Safety across all contracts and ensure that you observe and work within the Group's Health and Safety Management System and all relevant good practice guides and legislation
* Undertake regular contractor / stake holder meetings to ensure contractual arrangements are being delivered to clients effectively and efficiently
* Ensuring that all contractors are robustly managed with suitable and appropriate arrangements in place to measure and monitor contractor's performance in terms of cost, quality and time
* Where appropriate lead on recruitment, management, coaching and development of site staff
* Undertake any other reasonable duties that may be specified from time to time by the Company
Essential Skills & Experience:
* AIRPM membership or similar property management related qualification
* A proven track record of private sector property management with specific experience in the residential sector
* Knowledge and experience in managing a dispersed portfolio
* Substantial knowledge of budget setting and year end accounts process
* In-depth knowledge of the Landlord and Tenant Act/s
* Demonstrable knowledge of management of large mixed tenure developments alongside experience with working with various client profiles
Title: Property Manager
Location: Lower Eashing
Salary: £42,261 £4k Car bonus (up to 5% of salary).
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Building Safety Coordinator
We are currently seeking a Building Safety Coordinator to join a Building Safety Team for a local authority in North London.
This role offers an exciting opportunity to provide administrative support on a range of complex and challenging building safety projects, ensuring the safety of residents and building users in the local area.
Responsibilities:
* Provide administrative support to the Building Safety team, including maintaining accurate records, drafting reports and correspondence, and managing meeting schedules.
* Assist with the coordination of building safety projects, ensuring they are delivered on time, to budget and to a high standard.
* Liaise with internal and external stakeholders including residents, contractors, consultants and other local authority departments.
* Carry out building safety inspections and support the management of risks and recommendations for remedial action.
* Ensure compliance with building safety regulations and other relevant legislation.
* Keep up to date with changes in legislation and best practice within the building safety industry.
* Support the delivery of building safety training and awareness sessions for residents and building users.
Requirements:
* A minimum of 2 years' experience in an administrative or coordination role, preferably within the construction, compliance, fire safety or building safety industry.
* Knowledge of building safety legislation and regulations.
* Excellent communication and interpersonal skills.
* Strong attention to detail and the ability to work to deadlines.
* Ability to work independently and as part of a team.
* Proficient in the use of Microsoft Office software.
* If you are passionate about building safety and want to make a positive impact on the local community, then we want to hear from you. Please apply with your CV and a cover letter outlining your experience and suitability for the role.
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Leasehold Officer
MMP are currently looking for a Leasehold Officer to join an excellent Housing Association in East London on a ongoing basis.
Main Responsibilities:
* Manage a portfolio of service charge accounts, working to targets set by the Collections Manager
* Monitor individual accounts, determining and taking appropriate action to ensure that account holders pay service charges in accordance with the obligations under the lease
* Authorise and check payment plans
* Maintain contact with account holders through letter, email, telephone, or face to face as appropriate
* Advise the account holder on the legal and statutory basis of service charges as appropriate
* Instruct court/ recovery action as necessary
Key Knowledge & Experience:
* Good knowledge of leasehold issues, including but not limited to service charges, repairs and maintenance responsibilities, current law and legislation
* Broad knowledge and awareness of current issues and developments affecting the management of housing
* Experience in leasehold management and practice, or of arrears management
* Experience in working as part of a customer facing team, answering queries through a variety of channels within a customer focused organisation
* Experience of liaising with resident, homeowner, or comparable stakeholder groups
* Experience of working with property management and accounting IT systems
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