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MMP Consultancy currently have an opportunity for a Compliance Officer (Water Hygiene & Domestic Lifts) to join a local authority based in Surrey. This will be a full time permanent role paying £44,387p/a Benefits.

This will be a hybrid position with an expectation of 2 days p/w in the offices.

The successful candidate must hold the LCA 9010 Legionella qualification.

Principal Purpose Of The Role:

• To manage Water Hygiene and Lift Maintenance (domestic) Compliance works inclusive of remedial works to support of to ensure compliance in line with the Regulations and council policy..

• To manage information relating to Water Hygiene and Domestic Lift Maintenance contracts to ensure that the Council meets its Health and Safety Legal Requirements. The post holder will ensure that all data received by the Council is reviewed, actioned and correctly recorded in a timely manner to ensure that the performance of key contracts is monitored, and any issues are escalated to the Compliance Manager without delay.

• Ensure that robust, accurate and well-maintained systems, processes and records are in place for all aspects of compliance for Water Hygiene and Lift Maintenance.
• To ensure that the Council homes and common areas meet all required regulatory standards and internal policies to ensure the safety of our tenants and members of the public, through the planning control and delivery of periodic testing, servicing, maintenance and upgrade programmes of work.
• Facilitate the day-to-day contract administration, communicating and meeting regularly with contractors to ensure they complete works to a high quality and deliver a cost effective service.
• Deputize for the Compliance Manager when required to ensure prompt decision making and the smooth running of the team.
• To implement non access processes and see through to completion, co-ordination with other relevant Officers and departments.

Main Duties & Accountabilites:

Operational Duties:

• Manage the administration of the Water Hygiene and Lift maintenance servicing contract, duties to include ensuring an up to date record is kept for all properties liaising with other officers, including the Aids and Adaptations Surveyor regarding stair lifts/ through floor lifts. The post holder will liaise with the contractors, insurance companies and Housing Officers to ensure access.
• Act as first point of contact for all Water Hygiene and Lift Maintenance compliance related incidents, completing initial risk assessments of circumstances taking into consideration the severity of potential risk and harm, making decisions and actions to mitigate risk and liability to the Council.
• Manage Water Hygiene related incidents and project manage related mitigating works in conjunction with the contractors to a satisfactory outcome, monitor and review
• Ensure that all required testing, servicing and inspection regimes are undertaken on time and in line with regulations and Council policy.
• Oversee the completion of a programme of audits to give the Council assurance that works ordered and completed meet expected standards in terms of both quality and provide value for money.
• Ensure that maintenance works and remedial works are delivered to the highest levels of health and safety standards.
• Assist Compliance Manager with procurement required in line with the Council's Contract Procurement Rules and Financial Regulations.
• Complete all Section 20 leasehold consultation requirements as required.
• Produce monthly management information reports, compliance and KPI data to inform on performance and identify areas for service improvement.
• Ensure that all compliance records and management systems are current and updated, ensuring adherence with data protection and GDPR requirements.
• Work with Legal and Housing Management colleagues to utilise available powers to gain entry to difficult to access homes to complete essential inspection and/or works. This may involve making applications to and attendance at County or Magistrates Courts to give evidence.
• Ensure that all compliance policies and processes are regularly reviewed are adhered to, working with the Compliance Manager to ensure they are reflective of our statutory regulations and are focused on the provision of continuous improvement to ensure the safety and security of our residents homes.
• Attend meetings to represent the Council as required.

Contract Management:

• Contact manage Water Hygiene and Lift Maintenance contractors, insurance companies and consultants including monitoring budgets against spend, performance management, contract delivery and progression and supervisory activities and to include the oversight of health and safety adherence.
• Chair monthly operational meetings ensuring effective minutes and KPI information are completed
• Monitor contractual terms and conditions for the projects responsible for and where issues arise escalate these to the Compliance Manager as necessary.
• Day-to-day contact for contractors, working in partnership to ensure works are appropriately resourced, scheduled and communicated.

Dimensions Of The Compliance Teams Role:

• Gas Safety Checks completed annually - circa 4000
• Legionella Checks completed annually - circa 300 CHECK
• Fire Risk Assessments (including reviews) completed annually - circa 300
• Electrical Tests completed annually - currently circa 500
• Asbestos management surveys completed annually - circa 1000
• Lift Services completed (stair/passenger) completed annually - circa 100
• Combined contracts responsible - approximately 10
• Annual number of meetings to attend or chair - minimum 24 per annum

Areas Of Accountability:

• Develop a strong understanding of the contracts you have responsibility for including budgetary oversight.
• Develop knowledge of the Councils key Compliance Policies and Procedures
• Manage and oversee work orders for cyclical inspections and remedial or upgrade works, under the supervision of the Compliance Manager
• Achieve agreed objectives set with the Compliance Manager, with measurable success indicators

Title: Compliance Officer (Water Hygiene & Domestic Lifts)

Salary: £44,387p/a Benefits

Location: Godalming, Surrey

MMP Consultancy are looking to recruit a Repairs Planner on a Permanent basis, based in Surrey.

The Repairs Planner will work closely with the Maintenance Team to ensure that all repairs and maintenance work is carried out in a timely and efficient manner. The successful candidate must have excellent organisational skills and the ability to plan and prioritise workloads. You will liaise with residents and contractors to ensure that all works are completed to a high standard.

Main Responsibilities:
* Manage Operatives diaries.
* Planning repairs works for pre and post inspection, reactive and emergency repairs.
* Prioritising emergency works.
* Booking appointments and allocating works to the available operatives and following works from start through to completion.
* Ensure all relevant data is updated on a timely basis.
* Liaising with tenants and Operatives to arrange repairs.
* Effectively communicate any concerns about work quality and ensure operatives have the right material to complete their work.
* Take part in meetings, supervision, training as requested by the manager.

Experience Required:
* Previous experience of working with a Housing Association / Local Authority or contractor in either a Planning, Scheduling or Customer Service capacity
* Excellent communicator, with strong organisational skills
* GCSEs at Grade C or above and including Mathematics and English
* Proficient IT skills including use of Microsoft Excel and Word Proven background in a customer service focused environment
* Experience of using database systems (Connect / Northgate / DRS)
* Construction related knowledge

MMP Consultancy currently have an opportunity for a M&E Manager to join a local authority based in Godalming, Surrey This will be an permanent position paying £51,410 - 55,400p/a Benefits.

My client are offering flexible working with an expectation of 2 days p/w in the offices.

Purpose Of The Role:

• The overall purpose of the job role is to lead and manage the Mechanical & Electrical capital works including commercial pant rooms and electrical compliance within Housing Operations, managing the associated contractors or consultants to ensure adherence to all Health and Safety legislation to ensure homes and common areas are kept safe and in good repair.
• Lead on the new Electrical and Gas contract mobilsation
• Responsible for managing the Heating and Electrical contracts in terms of capital programme , including the electrical EICR compliance works ensuring the timely response of contractors and the completion of high quality works.
• Review and lead on the strategy for the longer term gas boiler replacement strategy working with the Asset Team and Energy Efficiency Project Lead to support the priorities of having our homes achieving net carbon zero in the Borough by 2030.
• Work closely and in co-ordination with the Compliance Manager with regards to contracts and programmed works
• Review and lead on the strategy to replace properties with electrical storage heaters.
• As part of the wider Property Service Team support the Operations Manager and Strategic Asset Manager and work in co-ordination with the Compliance Manager in the success of our repairs and maintenance service, creating excellent partnerships, leading a knowledgeable and customer focused team, working alongside colleagues across the Housing Operations service.

Main Duties & Accountabilities:

Operational Duties

• Manage the delivery of domestic gas boiler replacement programme and plant room servicing and replacement programme
• Manage the delivery of the domestic and commercial gas procurement contract tender to award in line with the Council's Contract Procurement Regulations
• Manage the small number of plant room works for the Senior Living Schemes and communal properties
• Manage the electrical "capital upgrade works" including major upgrades or whole house re-wiring programmes
• Manage the non-domestic lift servicing and replacement programme
• Assist with the Fire Alarm Replacement programme to our Senior Living Schemes
• Manage the replacement programme of properties with electrical storage heating systems.

Liaise with the Asset Team with regards to Thermal comfort upgrade works in relation to heating requirements

• Work in close co-ordination with the Compliance Manager and team to ensure compliance policies and procedures are regularly reviewed ensuring adherence with current regulations and legislation.
• Overall responsibility of the capital heating projects and works.
• Provide technical advice and support to Housing Operations colleagues to advise on the feasibility of M&E capital improvement works including Air Source Heat Pumps and other alternative heating technologies.
• Challenge poor performance and develop remedial action plans to safeguard the Council and its residents where performance is failing, escalating issues and concerns to appropriate stakeholders.
• Produce regular performance management reports to Management Board and Members
• Ensure that all Compliance records are fed into the asset management system are updated ensuring data integrity.
• Provide Out of Hours cover on a rolling rota basis with other Property Service Managers. (Optional)
• Provide data and information to support the annual return of Tenant Satisfaction Measures for the Regulator of Social Housing

Contract Management:

• Lead on all contract management duties including monitoring budgets against spend, performance management, contract delivery and progression to ensure best value for money and quality works.
• Chair operational and strategic group meetings for all compliance owned contracts.
• Monitor contractual terms and conditions for Compliance contracts and projects, working with contractors to resolve issues or escalating to Operations Manager as necessary.
• Provide subject matter lead on legislation, ensuring updates or changes are reflected in the Council's policies and procedures in a timely manner.

Team Work and Communication:

• Develop robust and effective stakeholder and supplier relationships, working closely with contractors to develop partnering arrangements.
• Promote collaborative and cross functional team working in Property Services Team to meet operational targets and priorities
• Ensure the Section 20 process of leaseholder management is adhered to and ensuring leaseholder communication completed.
• Provide expertise advice and support to officers and managers across the Council on matters relating to Compliance.

Training and Development:

• Identify and undertake training and development opportunities as required to ensure the available skills are in place to meet the business objectives, and to enable the achievement of potential
• Ensure that the wider Property Services Team is appropriately trained in key compliance policies and activities to ensure adherence to Council policies, regulations and legislation.

Finance and Budgets:

• Efficiently and effectively monitor and manage budgets for the -M&E Capital works
• Contribute to your service area business plan to include priority projects, financial forecasts and expenditure review, providing regular updates to Head of Service.
• Manage and advise on M&E Capital programmes, ensuring the Council meet Health and Safety obligations, whilst ensuring that programmes remain within budget.
• Authorise invoice payments up to the delegated authority threshold of the post holder.
• Dignity and Respect - Treat all colleagues with dignity and respect whilst at work so that they are able to, and encouraged to meet their full potentially working in a non-threatening environment free of harassment and/or bullying.
• Data Protection (GDPR) - Ensure that the principle of confidentially and the requirements of the Data Protection Act (and future GDPR requirements) are fully applied to the work of your service area.
• Information Sharing - Work in line with the relevant protocols and service level agreements to enable the effective sharing of information between agencies.

Areas Of Accountability:

• Responsibility for adherence of compliance within plant rooms, domestic heating and electrical major upgrades , across the Council housing stock,
• Ownership of all relevant Housing Health and Safety policies, procedures and management plans, to ensure that they are current, regularly reviewed and meet the required guidance, regulation and legislation.
• Responsibility for the contract procurement for Domestic gas servicing and replacements to the value of £2 million (approximately) in line with Contract Procurement Regulations and Financial Regulations
• Contract management duties including budget monitoring, performance management, contract delivery and progression to ensure value for money
• Provide line manager support guidance and to ensure team are credible and focused on building a continuous professional development culture
• Produce regular performance management reports to Corporate Management Board, Landlord Services Advisory Board, H&S Committee Overview and Scrutiny Committees and for Tenant Satisfaction Measures for the Regulator of Social Housing

Title: M&E Manager

Salary: £51,410 - £55,400p/a Benefits

Location: Godalming, Surrey