This job is no longer available.
You can view related vacancies or set-up an email alert notification when similar jobs are added to the website below.

Neighbourhood / ASB Officer

£20.45 - £26.98 per hour
 
profile-image

Billie Gumble Recruitment Consultant – Social Housing & Operational Support

Job Description

MMP Consultancy are looking for a Neighbourhood / ASB Officer to join a fantastic Housing Association in South London.

* Provide a responsive and pro-active tenancy management service, including succession, and mutual exchanges, and requests relating to the tenancy across all tenure types.
* Investigate and resolve tenancy breaches in line with the Association's procedures and where appropriate work in partnership with other agencies and colleagues.
* Ensure estates and communal areas are managed to a high standard and in conjunction with other colleagues, set up, monitor and manage contracts for estate cleaning, grounds maintenance and communal repairs and liaise with property services teams as required.
* Undertake estate inspections with residents, ensuring the reporting of any repairs, and completion of arising tenancy and estate management actions. This includes carrying out Fire Risk Assessment reviews.
* Lead on the management of any homeownership units within the patch, including liaison with
* Rents and Revenue Team, Property Services and Leasehold Officer. This includes support of statutory consultation, and responding to enquires arising from stair-casing and resales process.
* Bring any safeguarding concerns to the attention of the Team Leader, Manager or Housing Services Director or external agency as appropriate.
* Contribute to the continuing improvement and development of working practices, policy and procedure in relation to neighbourhood management.
* Investigate reports of domestic abuse, nuisance, harassment or anti-social behaviour made by or about residents or others and identify
* Take the lead role on risk assessment of ASB/DV cases
* Take all reasonable steps to resolve the dispute by agreement between the parties involving other agencies where appropriate (e.g. Mediation Services).
* Use non-legal ASB remedies such as Acceptable Behaviour Contracts, Good Neighbour Agreements and restorative justice where appropriate.
* Maintain systems for monitoring the incidence of nuisance and harassment and the
* relative success of methods used to deal with it.
* Communicate through social media channels anonymised successes.
* Any other related duties assigned by the Team Leaders or the Neighbourhood & Estate Services Manager/Housing Services Director.

SIMILAR JOBS
  • list Multi Trade Carpenter

    MMP is currently recruiting for a Multi Trade Carpenter to join a Social Housing contractor based in South and North London on a temporary to permanent basis, offering £25.89 p/h Umbrella Van & Fuel Card

    The successful Trades Operative will be required too:

    • Complete repairs and maintenance within occupied and void properties as well as associated works
    • Be customer focused
    • Work towards tight deadlines
    • Have social housing experience


    Pay Rate:

    • £25.89ph (Umbrella)


    Hours:

    • 39 hours per week (Mon to Fri)


    Qualifications Required:

    • Recognised trade qualification i.e. City and Guilds/ NVQ (certificate must be available to provide)
    • Asbestos Awareness (may be completed anytime prior to start date)
    • Basic DBS Check


    You will be supplied with:

    • A van (Full UK Manual Driving License Required, maximum 6 points)
    • Fuel card
    • PDA System
  • list Resident Liaison Officer
    £14.09 - £18.59 per hour

    MMP Consultancy are looking to recruit a Resident Liaison Officer to work for a National Contractor on an Ongoing Basis, based in the West Midlands.

    We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of works programmes. Working closely with Contract Managers you will assist in resident consultation and involvement.

    Responsibilities:

    • Assisting in the management of resident consultation and involvement in planned works programmes, minimising disruption to residents whilst helping to ensure that the programme does not fall behind schedule and costs remain within budget
    • Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management
    • Contribution to community engagement plans and initiatives to counter joblessness and financial exclusion


    Ideal Candidate:

    • Present previous experience of working within Social Housing or Local Authority
    • Resident Liaison/Community Engagement capacity
    • Experience of supporting planned works programmes
    • Experience of handling challenging and complex situations
    • An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales
  • list Contracts Administrator
    Up to £28324.00 per annum

    MMP Consultancy are working with a fantastic organisation to recruit a Contracts Administrator to join them on a fixed term basis in Kent.

    Key Responsibilities:

    • Have a focus on safety first with all risks identified immediately escalated to the Contract Manager
    • Provide regular updates and support to Senior Contract Manager on contracts outcomes against programme
    • Undertake regular audit of contract related information including certification (Where applicable) and develop action plans for closing works in a consistent manner.
    • Collate, analyse, monitor and report on KPIs within the contractual frameworks
    • Provide financial monitoring support and analysis to Contract manager
    • Regular monitoring of Cx Task Management
    • Monitor and report on contract management meeting actions
    • Support delivery teams in responding to written and phone enquires and update Cx as necessary.
    • Processing works orders, completions, process for payments or inspection requests in accordance with the policies and procedures and respond to general queries relating to proposed and confirmed works
    • Assist in the provision of information for the database for Stock Condition, Asbestos, Fire Risk Assessment and any other areas as required.


    Requirements:

    • Experience of data analysis and process management
    • Proven project management or contract experience
    • Ability to co communicate and influence contractors, colleagues and other stakeholders
    • Detailed knowledge of using a variety of JCT and partnering contracts
    • Proven influencing and negotiating skills to resolve problems
    • Sound judgement and prioritisation skills