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Housing Solutions Officer

Up to £23.58 per hour

Olivia Crush Recruitment Consultant – Operational Support & Admin

Job Description

MMP Consultancy are looking to recruit Housing Solutions Officer to join a fantastic Local Authority based in Kingston on a temporary contract.

The purpose of this is to work proactively and collaboratively with households who are homeless or threatened with homelessness to provide comprehensive advise and assist them to prevent their homelessness by retaining their current housing where possible, or otherwise to help them to relieve their homelessness by helping them to secure alternative accommodation.

This is a temporary position paying £23.58 per hour Umbrella.


* Ensure that all aspects of the Housing Solutions Service are delivered effectively in line with legislation and statutory guidance, policies, procedures and protocols.
* Provide high quality advice and assistance and ensure homelessness is prevented wherever possible by providing effective advice.
* Ensure that all homelessness investigations are undertaken in accordance with statute, the Code of Guidance, case law, local authority agreements and Council policy.
* Manage a caseload of applicants who have approached the Council for assistance under the Homelessness Reduction Act, keeping your caseload under review and taking timely action to minimise the time in temporary accommodation and ensuring the Council's duties are met within statutory timescales
* Participate in the operation of a duty rota system for 'homeless on the day' interviews and to arrange placement of people into interim emergency accommodation where required.
* Make decisions with respect to homelessness applications and to ensure the efficient referral of cases for longer term temporary accommodation to the Housing Access service where the Council has accepted a duty.
* Ensure accommodation is provided to qualifying homeless applicants at point of homelessness accessing accommodation suppliers provided through the Housing Supply team.
* When completing licence agreements with residents to ensure property compliance evidenced by certificates, rent account set-up, and information to residents given around rent and housing benefit.
* Undertake discharge of duty on applications where identified and to liaise with the Housing Access and Temporary Accommodation Teams to effect eviction where discharge of duty requires.
* Identify and raise safeguarding alerts and to attend multi-agency meetings regarding applicants' needs refer residents to support services including those to maximise income and employment opportunities and manage debt as applicable.
* To provide responses to enquiries related to applications under Housing Act 1996 Part Vii from applicants, their advocates and elected representatives.
* Undertake home visits to verify an applicant's residence and circumstances in undertaking investigations.

Skills & Abilities

* Detailed knowledge of local authority legal obligations under the Housing Act 1996, Part VII, Homelessness Act 2002 the Homelessness, Reduction Act 2017 Domestic Abuse Act 2021 and the Homelessness Code of Guidance for Local Authorities. Knowledge shall also include related legislation such as those covering child protection, security of tenure, etc.
* A good knowledge of services, benefits and support available to applicants experiencing housing problems
* Experience of working people who are homeless or in other stressful situations and from diverse backgrounds and circumstances
* Excellent interpersonal skills including active listening and negotiating
* Has the ability to understand and interpret complex case law, and to think creatively about problems and identify solutions
* Has excellent communication skills including the ability to write detailed case notes and technical letters
* Ability to work unsupervised, prioritise workloads and achieve targets and deadlines
* The ability to service and chair meetings with relevant partners and other stakeholders.

Title: Housing Solutions Officer
Location: Kingston - 3 days per week
Salary: £23.58 per hour Umbrella


list Supply Chain Supervisor

MMP Consultancy are working with a fantastic organisation to recruit a Supply Chain Administrator to join them based in West London.

We are seeking enthusiastic and experienced administrators or coordinators to apply, who possess exceptional customer service and clerical skills. Ideally someone who thrives in challenging atmospheres and can remain calm under pressure.


* Ensure the effective management of the service operation by optimising the use of all operational resources and developing and implementing robust and effective policies and procedures to achieve contract requirements for respective clients.
* Support the Project Lead in their duties and manage supply chain.
* Liaise DTD supervisors to ensure service compliance with contractual service standards measured through KPI's providing an efficient and effective maintenance service including Voids, Disrepair, Day to Day Repairs and Planned Works workstreams which results in commercial success and high levels of customer satisfaction through supply chain management.
* Ensure all works orders received are completed within target dates leading to delivery of contractual key performance indicators.
* Manage supply chain to ensure that they comply with relevant specifications, understand their individual performance targets and deliver accordingly.
* Liaise with the planning team to ensure correct allocation, check to clarify what trades and timeframes are required, and if a pre-inspection is necessary resulting in high levels of customer care and minimising non-productive time / activities.
* Support schedulers in reviewing diaries daily to ensure that the correct orders have been distributed across all supply chain.
* Ensure that pre and post repairs inspections are carried out, undertaking all necessary checks in accordance with Professional standards and other associated policies and procedures.

list Income Officer

MMP Consultancy are currently recruiting for an Income Officer based in East London on a temp/permanent basis.

Main Responsibilities:
* Maximise rental income, minimise loss through bad debts
* Provide advice to services, and lead on effective legal actions, including occupation and anti-social behaviour
* Support clients to maintain accommodation through provision of housing management of at least one block of independent accommodation
* Ensure high level of accommodation standards through effective repairs and voids management, and responsibility for statutory and organisational health and safety
* Maximise financial income through effective management of occupation, minimising void loss in semi-independent accommodation
* Collate performance returns against KPI's and provider monitoring returns
* To support the Senior Officer with actions to recover former tenant arrears where services are decommissioned, or there is no allocated service manager
* Review former tenant arrears at surgery meetings, and support teams to action attempts to recover arrears, guiding in the policy and process where needed
* Review, check and process all bad debt write off request forms submitted for first tier review
If this could be of interest to yourself, please send me your most up to date CV and I will give you a call at my earliest convenience

list Relief Scheme Manager

MMP Consultancy are looking to recruit a Relief Scheme Manager on a Permanent basis, based in Kent.

Main Responsibilities:

* Deliver monthly support sessions, with outcomes, across our independent older people's schemes.
* Effectively manage all aspects of housing related services to provide a high-quality housing management service to residents.
* Monitor and action low level rent arrears cases in accordance
* Conduct risk assessments and provide support to residents.
* Take ownership of the scheme key performance indicators (KPIs) and responsibility for ensuring their achievement and reporting to timescale.
* Build positive working relationships with multi-agency partners, and other services.
* Develop and maintain a varied activities programme which links in with the local community and encourage tenants to support their own activities.
* Implement and carry out any required health and safety and fire checks, ensuring that all schemes are compliant.
* Deliver an excellent level of service to customers ensuring that their needs are met.
* Ensure safeguarding concerns are dealt with.
* Maintain confidentiality regarding any sensitive information you come across in the course of your work, ensuring professional boundaries are adhered to.
* Ability to carry out support work at other sheltered schemes.
* Ad hoc testing of systems.
* Continuously look to improve the service and ensure all paperwork and record keeping is accurate and up to date.
* Ability to work at other schemes throughout the county.


* Desire to work in older adults' services and with a good understanding and knowledge of the issues facing the older person housing sector.
* Knowledge of welfare benefits, budgeting, and risk assessments in relation to housing management and allocations'
* Self-motivated, resilient, and able to work independently and with the ability to prioritise own workload and self-manage own learning.
* Experience of delivering excellent customer services.
* Able to use Microsoft office packages.
* Confident using bespoke ICT systems and databases.
* Excellent communication skills with the ability to tailor written and verbal communication to suit individual needs.
* Demonstrate ability to analyse and prioritise workload and be able to work under pressure.
* Ability to build relationships and gain trust while maintaining professional boundaries.