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HR Assistant

£27000 - £27288 per annum

Eva Quinn Trainee Consultant – Operational Support & Admin

Job Description

MMP Consultancy are looking to recruit an experienced HR Assistant based in Kent.

Job Purpose:

To provide proactive and effective administrative support for the HR Team and will have responsibility for the smooth effective running of all other HR administrative processes and projects.

Duties and Responsibilities:

* Deliver first line support to resolve learning and development queries and escalate as appropriate. Support customers to self-serve where possible.
* Improve and evolve the department's administrative processes, collaborating with customers and colleagues, maximising the use of the available technology.
* Administer the Learning Management System to ensure all staff have a positive learning experience and up to date content is tailored to specific staff groups for regulatory, mandatory and personal development learning requirements as required.
* Manage, the bank worker, contractor and board member training requirements list to managers, ensuring the information is current and mandatory learning is tracked and reported.
* Confer with L&D business partner, external providers and relevant subject matter experts to set up and administer new and updated regulatory training and new learning programmes for staff and managers, ensuring campaigns are rolled out in alignment with organisational priorities and in conjunction with relevant internal communications.
* Administer joining instructions and course evaluations and collate evaluation feedback, sharing the results with the relevant parties.
* Monitor and track attendance and completion of training for all employees and ensure reporting is completed by required deadlines for appropriate monthly and quarterly ET / SME reporting deadlines and concerns are escalated promptly and appropriately.

Knowledge and Skills:

* Ability to work independently, prioritising and organising workload to ensure key tasks are completed to specific deadlines
* Able to maintain accuracy and attention to detail
* Excellent written and oral communication and presentation skills with the ability to undertake notes/minutes at meetings
* Excellent organisational and time management skills, ability to prioritise and meet deadlines
* Good interpersonal skills and the ability to work effectively with people at all levels within an organisation
* Ability to maintain a high degree of confidentiality and cope with situations with tact and diplomacy
* Commitment to continuing professional development


list Relief Scheme Manager

MMP Consultancy are looking to recruit a Relief Scheme Manager on a Permanent basis, based in Kent.

Main Responsibilities:

* Deliver monthly support sessions, with outcomes, across our independent older people's schemes.
* Effectively manage all aspects of housing related services to provide a high-quality housing management service to residents.
* Monitor and action low level rent arrears cases in accordance
* Conduct risk assessments and provide support to residents.
* Take ownership of the scheme key performance indicators (KPIs) and responsibility for ensuring their achievement and reporting to timescale.
* Build positive working relationships with multi-agency partners, and other services.
* Develop and maintain a varied activities programme which links in with the local community and encourage tenants to support their own activities.
* Implement and carry out any required health and safety and fire checks, ensuring that all schemes are compliant.
* Deliver an excellent level of service to customers ensuring that their needs are met.
* Ensure safeguarding concerns are dealt with.
* Maintain confidentiality regarding any sensitive information you come across in the course of your work, ensuring professional boundaries are adhered to.
* Ability to carry out support work at other sheltered schemes.
* Ad hoc testing of systems.
* Continuously look to improve the service and ensure all paperwork and record keeping is accurate and up to date.
* Ability to work at other schemes throughout the county.


* Desire to work in older adults' services and with a good understanding and knowledge of the issues facing the older person housing sector.
* Knowledge of welfare benefits, budgeting, and risk assessments in relation to housing management and allocations'
* Self-motivated, resilient, and able to work independently and with the ability to prioritise own workload and self-manage own learning.
* Experience of delivering excellent customer services.
* Able to use Microsoft office packages.
* Confident using bespoke ICT systems and databases.
* Excellent communication skills with the ability to tailor written and verbal communication to suit individual needs.
* Demonstrate ability to analyse and prioritise workload and be able to work under pressure.
* Ability to build relationships and gain trust while maintaining professional boundaries.

Neighbourhood Housing Team Leader

MMP Consultancy are working with a fantastic organisation to recruit Neighbourhood Housing Team Leader to join them on a Permanent basis, based in Kent.

Please note, this position offers Hybrid Working.

Key Responsibilities
* Lead, and develop Neighbourhood Housing Officers, work closely with Neighbourhood Housing Managers to provide a consistent, positive, solution focused approach to providing excellent services, on your own patch and within the team.
* Work with and support the wider Neighbourhood Housing Team and Neighbourhood Managers to comply with new Housing Consumer Standards
* Support and provide cover for Neighbourhood Housing Managers in overseeing day to day operations and responding to enquiries.
* Ability to make decisions in accordance with policy, procedure and legislation.
* Use values to tailor response where appropriate and right to do so.
* To develop and sustain positive working relationships with internal and external customers and partners.
* To take a proactive approach to estate management and tenancy sustainment and property management to include enforcement action where necessary.