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Eva Quinn Direct Delivery Consultant - Social Housing & Operational Support
Job Description
MMP Consultancy is currently recruiting an enthusiastic Customer Resolution Manager to join a Housing Association based in Kent.
Responsibilities:
* Manage, motivate and develop your team to deliver an excellent complaint resolution service.
* Ensure all customers are treated with dignity and respect and that services are tailored to meet the diverse needs of individuals.
* Respond to complex customer complaints and negative feedback with compassion and impartiality, ensuring customer's views are thoroughly investigated and acted on as appropriate.
* Take ownership of challenging messages and difficult conversations with customers, particularly where there are differing viewpoints.
* Work collaboratively with colleagues across the business to get the right result for our customers, providing challenge where necessary.
* Maximise learning from customer feedback, working with colleagues to identify areas of improvement and to implement complaint outcomes.
* Maintain positive working relationships with colleagues and external stakeholders, including local authorities, MPs and the Housing Ombudsman Service.
* Ability to analyse complaints data, identify trends, recommend improvement to services.
* Prepare regular reports on performance for Executive Team and relevant Committees and Boards.
SIMILAR JOBS
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Helpdesk Administrator
MMP Consultancy are looking to recruit a Helpdesk Administrator on a permanent basis in Essex.
Key Responsibilities:
- Log calls/jobs on the helpdesk database utilising helpdesk software, these tasks may be received by telephone and email.
- Taking ownership of the PPM schedule & Reactive Maintenance jobs thus ensuring that all tasks are completed in line with the service requirements.
- To produce standard and ad hoc reports as required by internal and external customers and clients across Project and FM functions.
- Liaison and follow up with Managers, engineers and approved subcontractors.
- Ensure tasks are completed in line with the PPM planners and/ or client requirements.
- Report back to clients and contract staff on job progress and close out.
- Compile small work quotations
- Answer and direct all incoming telephone calls or take messages; messages to be taken sensitively, discreetly and accurately.
- Provide accurate information to clients about MJ Ferguson Services
- Invoicing of project and FM invoices as required
- Provide admin support to Project and FM Managers
- Any other reasonable duties as requested by the Company.
If this could be of interest, please send me your most up to date CV and I will give you a call at my earliest convenience.
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Data Administrator
Data Administrator - Contract Role
Location: London
Start Date: ASAP
Contract Type: Full-Time, Temporary (35 hours per week)About the Role
We're seeking a detail-oriented Data Administrator to join a high-profile migration project. This is an exciting opportunity to play a key role in ensuring accurate and efficient data management for a vital public sector initiative.
Key Responsibilities- Use advanced Excel skills (V-Lookups, Pivot Tables) to manage large datasets, including formatting, cross-checking, and uploading data.
- Perform manual system mapping, including cross-checking drives, quotas, and customer details, updating records as necessary.
- Scan tenancy agreements and match them to customer data, ensuring records are complete and accurate.
- Help develop, implement, and monitor administrative processes to support efficient service delivery.
- Escalate data quality issues promptly to ensure compliance and mitigate risks.
- Provide a comprehensive administrative service, including maintaining accurate records and ensuring consistent document availability.
- Produce regular statistical information and management reports.
- Identify and correct gaps in management information and data.
- Undertake general office duties such as photocopying, filing, post management, and booking meetings.
- Produce accurate documentation and meeting minutes.
Essential Skills and Experience:- Advanced Excel proficiency: Must be confident using V-Lookups, Pivot Tables, and managing large datasets.
- Experience in data migration, including formatting, uploading, and mapping data between systems.
- Strong organizational skills with the ability to manage multiple tasks and meet deadlines.
- Proven experience in general administrative duties and providing team support.
- Ability to produce accurate documentation and maintain precise records.
- Analytical mindset with the ability to identify and resolve data quality issues.
- Experience in a similar data migration or administrative role.
- Familiarity with tenancy agreements or public sector processes.
- Strong communication and teamwork skills.
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Sales Administrator
Sales Administrator - Public Sector (6-Month Temp Contract)
Location: London
Contract Type: Temporary (6 Months)
Are you an experienced Sales Administrator with a knack for customer service? Looking to make a meaningful impact in the public sector? We're recruiting for a Sales Administrator to join a forward-thinking business on a temporary basis.
The Role
As a Sales Administrator, you will provide vital administrative and customer support to the team, helping to ensure smooth operations and exceptional service delivery. Your focus will be on assisting with new contracts, retaining existing customers, and contributing to the team's entrepreneurial approach to growing the service. Duties include:
- Delivering top-tier customer support by managing phone calls, emails, and correspondence.
- Providing financial and service-related advice to customers and internal teams using digital tools like MS Office.
- Maintaining and updating databases with accuracy, ensuring all records and filing systems are precise and accessible.
- Liaising with contractors to manage new, amended, and cancelled services, while resolving any customer service issues or complaints.
- Handling annual Waste Transfer Notices in compliance with the Environment Protection Act 1990.
- Monitoring commercial waste service trackers and maintaining accurate sales reports.
- Assisting with debt recovery actions, including account reviews, correspondence, and customer outreach.
Essential Skills & Knowledge:
- We're looking for someone who can hit the ground running, with a strong background in administration and customer service.
- Proven experience in an administrative support role.
- Exceptional customer service skills with a professional and proactive approach.
- Knowledge of GDPR and data protection best practices.
- Strong teamwork and interpersonal skills.
- Proficiency in Microsoft Office and other digital tools.
- Experience working within the public sector or commercial services is a plus.
- Conscientious and detail-oriented with a "get it right first time" mindset.
- Confident communicator, capable of resolving issues effectively.
- Flexible and adaptable to changing priorities in a fast-paced environment.
You'll join a collaborative team, gain valuable experience in the public sector, and enjoy the satisfaction of helping improve service delivery and customer satisfaction.
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