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Eva Quinn Direct Delivery Consultant - Social Housing & Operational Support
Job Description
MMP Consultancy are working with a fantastic organisation to recruit a Finance Assistant in Kent.
Responsibilities:
* Process all rent transactions and charges correctly and collate payments made and ensure they are deposited safely at the bank.
* Assist the Finance Officer - Income with all sales ledger processes, to ensure they are completed in a timely manner, with accuracy, including VAT computations ready for regular submissions to HMRC.
* Assist with maintaining the payment systems and communicate with residents and staff regarding collections.
* Manage customer expectations while at the same time ensuring that each interaction is a positive experience for the customer who will receive respect, empathy and honesty.
* Produce accurate and timely reports to analyse arrears performance and ensure they are reported to relevant teams and working parties.
* Provide support and assistance for Direct Debits to internal stakeholders.
Requirements:
* Highly numerate, literate and an excellent communicator
* Ability to assimilate, analyse and interpret complex information
* Ability to communicate clearly, both face to face and over the telephone
* Able to use Microsoft office packages, such as Excel and Word and confidence to develop knowledge of software packages
* Able to collaborate productively with colleagues internally and external partners
* Ability to prioritise competing commitments and work accurately and methodically under pressure
* Knowledge of Value added tax regulations
* Ability to use the most appropriate style and method of communication with a range of internal and external customers and stakeholders
* Demonstrable experience of identifying potential problems and taking appropriate action
* Ability to make decisions based on sound judgement
SIMILAR JOBS
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Income Officer
MMP Consultancy are looking to recruit an Income Recovery Officer to join a housing provider on a Temporary contract, based in Kent.
Responsibilities:
* Maximise income with prompt recovery of rent arrears and other debts across all tenancy types, including leaseholders, shared owners, general needs and supported tenants.
* Manage rent account effectively and provide excellent tailored services according to need to sustain tenancies and signpost for appropriate support, including foodbank and utility cost referrals.
* Promptly and accurately follow the arrears process dealing with all aspects of income recovery from first stage letters, phone calls, emails, text messaging, through to court action and eviction stages.
* Phoning customers and sending letters, carry out home visits and unannounced visits across a patch of properties and negotiate the best possible payment agreements to clear arrears as soon as reasonably possible.
* Represent the organisation and present a professional image at Court, including organising our claims with a high level of accuracy.
* Demonstrate a track record of delivering service excellence to a customer base. A record of achievement in making a difference whilst meeting challenging targets.
* Provide comprehensive legal service by representing the client through all legal processes including enforcing court judgements.
Skills & Abilities:
* Must hold a full driving licence and have access to a vehicle daily.
* Good standard of numeracy and literacy- minimum of grade c or equivalent.
* Good understanding and able to use IT packages
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Communications and Marketing Assistant
MMP Consultancy are working with a fantastic organisation to recruit a Communications & Marketing Assistant to join them on a Permanent Basis, based in Kent.
Key Responsibilities:
* Be a key point of contact within the team, managing the tasks, mailboxes and project plans that support the delivery of the 2022-2024 communications and marketing strategy.
* Support the external and internal communications partners in the delivery of their yearly communications and marketing plan.
* Co-ordinate tasks and projects across the service, maintaining databases and campaign plans, as well as content management across various platforms including Umbraco and Interact.
* Produce creative content for the team, including the design of assets, production of video or audio content and photography. This can either be produced internally or with partner agencies and freelancers.
* Manage and maintain internal resources and guides to support colleagues across the business with communications and marketing activity.
* Support the team in raising the profile externally though effective social media and digital content management.
* Support the evaluation of the team's performance through effective data capture and management through platforms including Hootsuite, Google Analytics, Hotjar and Interact.
* Assist with events ran by the team, an out of hours rota and the management of team drives.
* Support the team with the management of their yearly budgets and invoice administration.
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Scheduler
MMP Consultancy are looking to recruit a Scheduler to join an excellent Housing Association in Kent on a temp to perm basis.
Key Responsibilities:
* Act as the key leader for specific patches within the Scheduling Diary.
* Liaise directly with residents and operatives to book new appointments or follow on works and ensure that works are diagnosed and scheduled correctly to achieve a first time fix target and to improve productivity.
* Manage the repairs raised and administer any scheduling changes to the diary, identifying training needs within the Property Administration team and CSC and keeping residents updated.
* Deal with resident queries in relation to repairs that are escalated to the Direct Services admin team.
* Work closely with the Lead Technicians to ensure all repairs raised are attended to within the Service Level Agreements and KPI'S are met.
* Have control over appointments with residents and Contractors/DLO and ensure that these are met with the assistance of the Property Administration Team.
* Oversee all urgent and emergency jobs to ensure works are raised and completed by the Property Administration team, within target and relevant databases updated.
* To ensure that any dealings with residents and stakeholders are professional, friendly and effective.
* Ensure compliance with our financial procedures are followed for all jobs authorized and invoiced and that the average cost per property is in line with forecasted budget.
* Ensure maintenance procedures are up to date and are implemented and being followed by the CSC and the Property Administration Team.
Skills / Qualifications:
* Experience of scheduling work in a maintenance environment
* Experience of delivering a front line, customer focussed service
* Experience of working in a housing management or maintenance environment
* Experience of working on an inner city, multi-cultural environment and working closely with tenants
* Good interpersonal skills and the ability to communicate well
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