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Eva Quinn Direct Delivery Consultant - Social Housing & Operational Support
Job Description
MMP Consultancy are working with a fantastic organisation to recruit a Finance Assistant in Kent.
Responsibilities:
* Process all rent transactions and charges correctly and collate payments made and ensure they are deposited safely at the bank.
* Assist the Finance Officer - Income with all sales ledger processes, to ensure they are completed in a timely manner, with accuracy, including VAT computations ready for regular submissions to HMRC.
* Assist with maintaining the payment systems and communicate with residents and staff regarding collections.
* Manage customer expectations while at the same time ensuring that each interaction is a positive experience for the customer who will receive respect, empathy and honesty.
* Produce accurate and timely reports to analyse arrears performance and ensure they are reported to relevant teams and working parties.
* Provide support and assistance for Direct Debits to internal stakeholders.
Requirements:
* Highly numerate, literate and an excellent communicator
* Ability to assimilate, analyse and interpret complex information
* Ability to communicate clearly, both face to face and over the telephone
* Able to use Microsoft office packages, such as Excel and Word and confidence to develop knowledge of software packages
* Able to collaborate productively with colleagues internally and external partners
* Ability to prioritise competing commitments and work accurately and methodically under pressure
* Knowledge of Value added tax regulations
* Ability to use the most appropriate style and method of communication with a range of internal and external customers and stakeholders
* Demonstrable experience of identifying potential problems and taking appropriate action
* Ability to make decisions based on sound judgement
SIMILAR JOBS
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Customer Resolution Officer
MMP Consultancy is currently recruiting an enthusiastic Customer Resolution Officer to join a Housing Association on a fixed term basis, in Kent.
Please note this position offers Hybrid Working.
Responsibilities:
* Investigate and respond to customer feedback and complaints with compassion and impartiality within our timescales.
* Ensure all customers receive an equal experience and opportunity to give feedback, and tailor the service to meet the diverse needs of individuals.
* Take ownership of challenging messages and difficult conversations with customers, particularly where there are differing viewpoints.
* Keep customers informed on progress while investigating their complaint.
* Ensure that policies and procedures are followed or challenged appropriately where necessary.
* Respond in writing to customer complaints and log on systems.
* Proactively look for solutions and opportunities to improve the services.
* Collaborate with colleagues to achieve a fair and appropriate outcome for customers, challenging where necessary.
* Ensure learns from our customers' experiences, working with colleagues to identify areas of improvement.
* Actively manage your learning to keep your knowledge up to date, enabling you to respond effectively to customer feedback.
Requirements:
* Experience of working within a customer service environment and/or resolving customer enquiries and complaints.
* Experience of dealing with challenging behaviour and resolving difficult situations.
* Experience of problem solving and making decisions based on sound judgment.
* Experience of understanding and applying policies, procedures and guidelines.
* Ability to communicate clearly and use the most appropriate style and method of communication with internal and external customers and stakeholders.
* Good standard of written communication skills, able to write for a variety of audiences.
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Contracts Administrator
MMP Consultancy are working with a fantastic organisation to recruit a Contracts Administrator to join them on a fixed term basis in Kent.
Key Responsibilities:
* Have a focus on safety first with all risks identified immediately escalated to the Contract Manager
* Provide regular updates and support to Senior Contract Manager on contracts outcomes against programme
* Undertake regular audit of contract related information including certification (Where applicable) and develop action plans for closing works in a consistent manner.
* Collate, analyse, monitor and report on KPIs within the contractual frameworks
* Provide financial monitoring support and analysis to Contract manager
* Regular monitoring of Cx Task Management
* Monitor and report on contract management meeting actions
* Support delivery teams in responding to written and phone enquires and update Cx as necessary.
* Processing works orders, completions, process for payments or inspection requests in accordance with the policies and procedures and respond to general queries relating to proposed and confirmed works
* Assist in the provision of information for the database for Stock Condition, Asbestos, Fire Risk Assessment and any other areas as required.
Requirements:
* Experience of data analysis and process management
* Proven project management or contract experience
* Ability to co communicate and influence contractors, colleagues and other stakeholders
* Detailed knowledge of using a variety of JCT and partnering contracts
* Proven influencing and negotiating skills to resolve problems
* Sound judgement and prioritisation skills
* Ability to work within tight deadlines, under pressure and deliver projects on time, within budget to the required standard
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Customer Resolution Manager
MMP Consultancy is currently recruiting an enthusiastic Customer Resolution Manager to join a Housing Association based in Kent.
Responsibilities:
* Manage, motivate and develop your team to deliver an excellent complaint resolution service.
* Ensure all customers are treated with dignity and respect and that services are tailored to meet the diverse needs of individuals.
* Respond to complex customer complaints and negative feedback with compassion and impartiality, ensuring customer's views are thoroughly investigated and acted on as appropriate.
* Take ownership of challenging messages and difficult conversations with customers, particularly where there are differing viewpoints.
* Work collaboratively with colleagues across the business to get the right result for our customers, providing challenge where necessary.
* Maximise learning from customer feedback, working with colleagues to identify areas of improvement and to implement complaint outcomes.
* Maintain positive working relationships with colleagues and external stakeholders, including local authorities, MPs and the Housing Ombudsman Service.
* Ability to analyse complaints data, identify trends, recommend improvement to services.
* Prepare regular reports on performance for Executive Team and relevant Committees and Boards.
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