< Back to job listing

Finance Assistant

£13.13 - £17.25 per hour
profile-image

Trainee Consultant – Operational Support & Admin

Eva Quinn

Job Description

MMP Consultancy are working with a fantastic organisation to recruit a Finance Assistant in Kent.

Responsibilities:
* Process all rent transactions and charges correctly and collate payments made and ensure they are deposited safely at the bank.
* Assist the Finance Officer - Income with all sales ledger processes, to ensure they are completed in a timely manner, with accuracy, including VAT computations ready for regular submissions to HMRC.
* Assist with maintaining the payment systems and communicate with residents and staff regarding collections.
* Manage customer expectations while at the same time ensuring that each interaction is a positive experience for the customer who will receive respect, empathy and honesty.
* Produce accurate and timely reports to analyse arrears performance and ensure they are reported to relevant teams and working parties.
* Provide support and assistance for Direct Debits to internal stakeholders.

Requirements:
* Highly numerate, literate and an excellent communicator
* Ability to assimilate, analyse and interpret complex information
* Ability to communicate clearly, both face to face and over the telephone
* Able to use Microsoft office packages, such as Excel and Word and confidence to develop knowledge of software packages
* Able to collaborate productively with colleagues internally and external partners
* Ability to prioritise competing commitments and work accurately and methodically under pressure
* Knowledge of Value added tax regulations
* Ability to use the most appropriate style and method of communication with a range of internal and external customers and stakeholders
* Demonstrable experience of identifying potential problems and taking appropriate action
* Ability to make decisions based on sound judgement

< Back to job listing

list HR Assistant

£27000 - £27228 per annum

MMP Consultancy are looking to recruit an experienced HR Assistant based in Kent.

Job Purpose:

To provide proactive and effective administrative support for the HR Team and will have responsibility for the smooth effective running of all other HR administrative processes and projects.

Duties and Responsibilities:

* Deliver first line support to resolve learning and development queries and escalate as appropriate. Support customers to self-serve where possible.
* Improve and evolve the department's administrative processes, collaborating with customers and colleagues, maximising the use of the available technology.
* Administer the Learning Management System to ensure all staff have a positive learning experience and up to date content is tailored to specific staff groups for regulatory, mandatory and personal development learning requirements as required.
* Manage, the bank worker, contractor and board member training requirements list to managers, ensuring the information is current and mandatory learning is tracked and reported.
* Confer with L&D business partner, external providers and relevant subject matter experts to set up and administer new and updated regulatory training and new learning programmes for staff and managers, ensuring campaigns are rolled out in alignment with organisational priorities and in conjunction with relevant internal communications.
* Administer joining instructions and course evaluations and collate evaluation feedback, sharing the results with the relevant parties.
* Monitor and track attendance and completion of training for all employees and ensure reporting is completed by required deadlines for appropriate monthly and quarterly ET / SME reporting deadlines and concerns are escalated promptly and appropriately.

Knowledge and Skills:

* Ability to work independently, prioritising and organising workload to ensure key tasks are completed to specific deadlines
* Able to maintain accuracy and attention to detail
* Excellent written and oral communication and presentation skills with the ability to undertake notes/minutes at meetings
* Excellent organisational and time management skills, ability to prioritise and meet deadlines
* Good interpersonal skills and the ability to work effectively with people at all levels within an organisation
* Ability to maintain a high degree of confidentiality and cope with situations with tact and diplomacy
* Commitment to continuing professional development

Finance Assistant

£13.92 - £18.29 per hour

MMP Consultancy are working with a fantastic organisation to recruit a Finance Assistant in Kent.

Responsibilities:
* Process all rent transactions and charges correctly and collate payments made and ensure they are deposited safely at the bank.
* Assist the Finance Officer - Income with all sales ledger processes, to ensure they are completed in a timely manner, with accuracy, including VAT computations ready for regular submissions to HMRC.
* Assist with maintaining the payment systems and communicate with residents and staff regarding collections.
* Manage customer expectations while at the same time ensuring that each interaction is a positive experience for the customer who will receive respect, empathy and honesty.
* Produce accurate and timely reports to analyse arrears performance and ensure they are reported to relevant teams and working parties.
* Provide support and assistance for Direct Debits to internal stakeholders.

Requirements:
* Highly numerate, literate and an excellent communicator
* Ability to assimilate, analyse and interpret complex information
* Ability to communicate clearly, both face to face and over the telephone
* Able to use Microsoft office packages, such as Excel and Word and confidence to develop knowledge of software packages
* Able to collaborate productively with colleagues internally and external partners
* Ability to prioritise competing commitments and work accurately and methodically under pressure
* Knowledge of Value added tax regulations
* Ability to use the most appropriate style and method of communication with a range of internal and external customers and stakeholders
* Demonstrable experience of identifying potential problems and taking appropriate action
* Ability to make decisions based on sound judgement

list Call Handler

£0.00 - £24000.00 per annum

MMP Consultancy are working with a contractor in Essex who are looking to recruit Call Handlers on a Permanent Basis.

This role would suit an individual who thrives in challenging atmospheres and can remain calm under pressure. You will be responsible for answering and redirecting calls. Ensuring all queries are dealt with in a time effective manner with excellent results.

Key Responsibilities:
* Receive and record telephone calls from a range of people and personnel
* Provide advice to clients as directed by protocols and policies
* Liaising with internal and external stakeholders in order to resolve all queries raised
* Updating the database to ensure all queries and resolutions are logged

Skills Required:
* Experience of working in a Call Handling or Customer Service based role
* Exceptional customer service skills
* A good attitude and willingness to learn
* Ability to remain calm under pressure and challenging atmosphere

Please send me your most up to date CV and I will give you a call at my earliest convenience.

list Customer Service Advisor

£13.64 - £18.19 per hour

MMP Consultancy are looking to recruit a Customer Service Advisor on a Temporary basis to join a fantastic Housing Association based in East London.
Role Purpose:
* To provide a professional and welcoming reception service at our head office for corporate visitors and residents.
* To provide an efficient, friendly, and well-informed telephone and face-to-face service responding to queries, problems and requests from residents covering a range of areas including repairs, housing, rent and lettings.
* To provide general administrative support to the business including but not limited to invoice processing, post, mail mergers.
* To log and process repair requests liaising with contractors and allocate parking bays and manage enquiries including waiting list and bay swaps.
* Customer Support Team - this will include complaint management - ensuring the complaints process is followed from start to finish. Allocating parking bays and managing enquiries including waiting list and bay swaps. You'll also coordinate the lettings process, which includes transfer applications, advertising properties, shortlisting, undertaking checks to assess applicant's eligibility and coordinating appointments.

Skills and Knowledge:

* Ability to share complex information with a wide selection of callers, many who do not speak English as a first language.
* Able to sensitively deal with challenging situations and complaints from customers.
* Good face to face communication skills
* Proven listening skills.
* Good administration and organisation skills
* Able to prioritise work and manage conflicting deadlines.
* Good written communication skills
* Organised with a high level of accuracy and attention

list Administrator

Up to £15 per hour

MMP Consultancy are working with a public-sector organisation to recruit an Administrator to work on a Temporary basis in Colchester.

Responsibilities:
* Answer and process all telephone calls accurately, politely and courteously within specified targets and standards, ensuring that messages are appropriately communicated, and accurate descriptions of the works required is obtained and entered into the appropriate IT applications
* Make appointments for staff and contractors to visit residents, informing tenants and leaseholders of appointments and completion target times
* Respond to enquiries from residents and members of the public, giving advice and guidance as appropriate
* Act as first point of contact for organisations customers regarding queries and concerns
* Updating relevant databases to ensure all queries and resolutions are logged

Ideal Candidate:
* Previous experience of working in a Administrator role
* Previous experience of working with a Housing Association, Local Authority or Main Contractor
* Excellent customer services and communication skills
* Proficient in the use of Microsoft Office and experience of Housing Management / Repairs databases

Customer Service Advisor

Up to £18.27 per hour

MMP Consultancy are looking to recruit a Customer Service Advisor on a temporary basis based in East London.

You'll be the first point of contact in providing outstanding Customer Service to a diverse range of our customers and residents, over the phone and digital channels including emails and social media. In this varied role you'll be providing advice and assistance on a range of housing queries and booking repairs required at our properties, so excellent communication and problem-solving skills are essential. Our focus is on finding a great service to our customers.

The Customer Service Centre is a busy and fast paced environment, and we are looking for people who thrive working under pressure to join our friendly and diverse team. You must be able to multi-task and can learn new systems and processes quickly. You will have a flexible and proactive approach towards work and demonstrate a real belief in providing good customer service.

Key Responsibilities:
* Providing excellent customer service to all residents in relation to Repairs and Housing enquiries.
* Raising repairs orders, whilst diagnosing at first call.
* Liaising with tradesmen to organise repairs calls.
* Liaising with internal and external stakeholders to resolve all enquiries raised, effectively communicating with the complainant the whole way through.
* Updating the database to ensure all queries and resolutions are logged.

Skills Required:
* Experience of working in a Social Housing/Repairs environment in a Customer Service capacity.
* Previous experience of diagnosing and raising repairs.
* Exceptional Customer Service skills.
* A good attitude and willingness to learn.
* Ability to remain calm under pressure and challenging atmosphere.