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Eva Quinn Direct Delivery Consultant - Social Housing & Operational Support
Job Description
MMP Consultancy are working with a fantastic organisation to recruit Compliance Contracts Officer to join them on a temporary basis, based in Kent.
Key Responsibilities
- Lead the administration and management of Asbestos Surveying and Asbestos Removal contracts, along with any other small compliance-related contracts, ensuring compliance policies and procedures are followed.
- Provide regular updates and support to the Building Safety Manager on contract outcomes against the programme, including KPIs, budget, contract meetings, and general progress all within the contractual framework.
- Undertake procurement exercises with the Building Safety Manager, and Procurement Manager for the compliance contracts.
- Ensure systems are continuously updated including but not limited to the Asbestos Register, Asbestos Management Plan, Housing and Asset System, CRM, and Documents Management.
- Raising and completing orders, organising inspections, processing payment, and carrying out other support tasks such as word processing, correspondence, specifications, and providing general support to the Building Safety Manager within the Asset Team.
- Attend relevant webinars, courses, and collaborative networks to ensure that legislation and regulation changes are incorporated into our Policies and procedures.
Requirements:
- Proven experience in asbestos contract management is essential.
- Detailed knowledge of building pathology
- Understanding of compliance activities within social housing and ability to manage compliance contracts.
- Experience in using a variety of JCT and partnering contracts with the ability to undertake a procurement exercise.
- Previous experience using systems such as CX or Keystone would be an advantage.
- Ability to communicate and influence contractors, colleagues, and stakeholders.
- Proven problem-solving and negotiation skills.
- Experience in dealing effectively with customer complaints and able to demonstrate an understanding of what provides excellent customer service.
- The ability to work as part of a team, along with the ability to prioritise the workload.
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Income Officer
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Responsibilities:
* Maximise income with prompt recovery of rent arrears and other debts across all tenancy types, including leaseholders, shared owners, general needs and supported tenants.
* Manage rent account effectively and provide excellent tailored services according to need to sustain tenancies and signpost for appropriate support, including foodbank and utility cost referrals.
* Promptly and accurately follow the arrears process dealing with all aspects of income recovery from first stage letters, phone calls, emails, text messaging, through to court action and eviction stages.
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Skills & Abilities:
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* Liaise directly with residents and operatives to book new appointments or follow on works and ensure that works are diagnosed and scheduled correctly to achieve a first time fix target and to improve productivity.
* Manage the repairs raised and administer any scheduling changes to the diary, identifying training needs within the Property Administration team and CSC and keeping residents updated.
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Skills / Qualifications:
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* Good interpersonal skills and the ability to communicate well
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