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Recruitment Consultant – Social Housing & Operational Support

Billie Gumble

Job Description

An exciting opportunity has arisen for a Planner to work on a temporary contract based in Essex.

Duties:

Liaise with customers, arrange appointments, maintain relevant up to date progress on work being undertaken and dispatch information on completion of work
Liaise with the client to ensure that data is maintained, and to assist with queries
Schedule and allocate work to operational staff to ensure operational efficiency and effectiveness
Maintain all records in accordance with business requirements and management instructions for the purpose of invoicing and KPI reporting
Procurement of materials and services to maintain operational efficiency and effectiveness
Provide up to date and accurate information on all work completed for the purpose of invoicing including clear reasons for all charges, charging rates and quantities of work completed by which operatives.

Experience Required:

Previous experience of working with a Housing Association / Local Authority or Maintenance Contractor in either a Scheduling or Customer Service capacity

Excellent communicator, with strong organisational skills CSEs at Grade C or above and including Mathematics and English
Proficient IT skills including use of Microsoft Excel and Word Proven background in a customer service focused environment
Construction related knowledge

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list Resident Liasion Officer

£30000 - £32000 per annum

MMP Consultancy are looking to recruit a Resident Liaison Officer on a permanent basis in East London.

Responsibilities:

  • Effectively liaise between residents and contractors to ensure that resident requirements are met and any issues are promptly and suitably addressed.
  • Providing support to any vulnerable residents, you will work with carers and other relevant advocates to ensure that specific needs are taken account of and any issues are resolved to the customer's satisfaction.
  • Build and maintain mutually beneficial relationships, facilitate communications and coordinate activities to streamline operations, public communications, incident response and conflict resolution.
  • Deliver effective resident consultation and engagement, providing assurances at all levels that our buildings are compliant to all legislative requirements.
  • Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management

Skills & Experience Required:

  • Previous experience of working as a Resident Liaison Officer or Coordinator
  • Excellent written and interpersonal skills
  • Proven experience of delivering excellent customer care
  • Experience of handling challenging and complex situations
  • An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales

Resident Liaison Officer

£29.15 - £29.16 per hour

MMP Consultancy are looking to recruit a Resident Liaison Officer in Sutton. This will be on a temporary ongoing role, working as part of the Planned Works team.

Pay Rate: £29.16 Per Hour

Please note this position will require you to have a full UK Driving Licence and access to your own vehicle!

Responsibilities:

  • Effectively liaise between residents and contractors to ensure that resident requirements are met and any issues are promptly and suitably addressed.
  • Providing support to any vulnerable residents, you will work with carers and other relevant advocates to ensure that specific needs are taken account of and any issues are resolved to the customer's satisfaction.
  • Build and maintain mutually beneficial relationships, facilitate communications and coordinate activities to streamline operations, public communications, incident response and conflict resolution.
  • Deliver effective resident consultation and engagement, providing assurances at all levels that our buildings are compliant to all legislative requirements.
  • Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management


Skills & Experience Required:

  • Previous experience of working as a Resident Liaison Officer or Coordinator
  • Excellent written and interpersonal skills
  • Proven experience of delivering excellent customer care
  • Experience of handling challenging and complex situations
  • An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales

Resident Liaison Officer

£29.15 - £29.16 per hour

MMP Consultancy are looking to recruit a Resident Liaison Officer in Sutton. This will be on a temporary ongoing role, working as part of the Planned Works team.

Pay Rate: £29.16 Per Hour

Please note this position will require you to have a full UK Driving Licence and access to your own vehicle!

Responsibilities:

  • Effectively liaise between residents and contractors to ensure that resident requirements are met and any issues are promptly and suitably addressed.
  • Providing support to any vulnerable residents, you will work with carers and other relevant advocates to ensure that specific needs are taken account of and any issues are resolved to the customer's satisfaction.
  • Build and maintain mutually beneficial relationships, facilitate communications and coordinate activities to streamline operations, public communications, incident response and conflict resolution.
  • Deliver effective resident consultation and engagement, providing assurances at all levels that our buildings are compliant to all legislative requirements.
  • Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management


Skills & Experience Required:

  • Previous experience of working as a Resident Liaison Officer or Coordinator
  • Excellent written and interpersonal skills
  • Proven experience of delivering excellent customer care
  • Experience of handling challenging and complex situations
  • An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales

list Surveying Manager

Up to £57726.00 per annum

Job Title: Surveying Manager
Location: East London
Salary: £54,684 - £57,726 per annum

Purpose
The Surveying Manager leads a team of surveyors and contractors to deliver effective, resident focussed,
value for money building surveying services. This includes stock condition surveys, diagnostic
inspections, complex casework, and resource allocation.
Working with a range of internal and external stakeholders, the Surveying Manager ensures that our clients homes are safe, warm, dry and meet all requirements.
Main duties & responsibilities
Leadership
Lead our clients surveying activities
Develop a high-performing, customer-centric team
Foster a culture of collaboration, respect, and continuous improvement
Promote a safety-first culture: ensure the team act up on health, safety, and wellbeing concerns
Represent the Surveying Team at Estate Boards, Committees, and forums
Service Delivery

Ensure that targets are met and that works are managed to time and budget
Ensure that residents are updated in a timely and courteous way, and that promises are kept
Ensure that surveying activities are compliant with statutory, regulatory, and policy requirements
Lead and manage the:
Delivery of our clients Property MOT (stock condition survey) programme
Delivery of surveys to diagnose defects and determine required remedial action
Specification, ordering, completion, and payment of works
Scrutiny and authorisation of variation orders
Implementation of robust quality control measures including post-inspections
Supervision of contractors on site
Preparation of technical reports, detailed specifications and scheme design drawings
Management of disrepair, environmental health notices, and EPA claims
Management of party wall, right to light, and alteration applications
Investigation and effective resolution of complaints

Job Title: Surveying Manager
Location: East London
Salary: £54,684 - £57,726 per annum

Multi Trade Carpenter

£36000 - £38000 per annum

Job Title: Multi Trade Carpenter

Location: East London
Salary: £38,000 per annum
Contract: Permanent
Hours: Monday to Friday, 08:00am - 17:00pm

An exciting opportunity has arisen for an experienced Multi Trade Carpenter to join a well-established contractor based in East London. This is a permanent position offering a competitive salary of £38,000 per year, working across a variety of occupied social housing properties.

Key Responsibilities:

  • Carry out reactive repairs and maintenance in occupied homes
  • Perform a range of trades including:
  • Carpentry (primary trade)
  • Basic Plumbing
  • Plastering
  • Tiling
  • Ensure work is completed to a high standard and in line with health and safety guidelines
Requirements:
  • Company van and fuel card
  • Regular working hours, no shifts or weekends
  • A stable, long-term opportunity with a supportive team
What We Offer:
  • Proven experience working in social housing or similar residential environments
  • Skilled in multi-trade work with Carpentry as a core skill
  • Must have your own basic hand and power tools
  • Comfortable using a smartphone app for job assignments (BYOD allowance of £20.00/month provided)