This job is no longer available.
You can view related vacancies or set-up an email alert notification when similar jobs are added to the website below.


£21452 - £22724 per annum

Nic David Trainee Consultant - Estates & Facilities

Job Description

Job Title: Receptionist and Customer Service Assistant
Location: Cambridge CB4
Hours: Monday - Friday 8.30 am - 1 pm
Salary: £21,452 - £22,724 FTE

A well-renowned College based in Cambridge has an exciting part-time opportunity for a first-class Receptionist to join our friendly reception team. They are looking for a well-organised, enthusiastic and motivated individual to join our small reception team. Reporting to the Curriculum Admin/Reception Manager, in this post you'll assist in the provision of high standard customer service and collaborate with staff in other areas of the College to provide a responsive and integrated service to potential students as well as current students, visitors and staff.

Key Responsibilities:

* Assist in the day to day running of our busy reception function
* Act as a first point of contact for students, staff and all visitors to the College
* To order raw materials supplies, check deliveries and ensure all raw and cooked food is stored correctly.
* Deal with incoming/outgoing post, courier services and e-mail
* Operate the switchboard, video link barrier controls, minicom, and emergency telephone
and college answer machines
* Act as the first point of contact for front line First Aider callouts, Emergency Services and Security.

What we are looking for in our ideal Receptionist candidate:

* You must be well presented, friendly and welcoming and have the ability to work well under pressure, be organised and have excellent customer service skills. You must enjoy and have the ability to work solo and part of a team.
* The ideal candidate will be wanting to build on their existing 'front of house' reception experience, even willing to obtain their relating NVQ Level 2, and utilise their professional and interpersonal skills as this role is a key part in our customer service and the image we present at Reception.


* 27 days annual holiday leave entitlement, plus bank holidays (to be pro rata for part time)
* Generous pension scheme (22.7%)
* On site restaurants, retail and coffee outlets
* Free on-site car parking
* BUPA Health Expenses cash plan and Occupational Health services
* Discounted rates on Apple products
* Free gym membership option and discounted classes
* Discounted rates on college courses
* Exclusive discounts for high street and online stores with Rewards
* Free independent telephone counselling service with our Employee Assistant Programme
* Staff Development opportunities.

Nic David
Hard and Soft Services Consultant - Estates and Facilities

If you are interested, kindly submit your application now. Even if your application is not successful this time, you can still register for potential future opportunities. Please note that if you do not receive a response within 10 working days, your application has not been successful on this occasion and feedback may not be provided.

  • list Customer Service Team Leader
    £16.98 - £22.40 per hour

    MMP Consultancy are looking to recruit a Customer Service Team Leader on a Temp to Perm basis for an excellent social housing contractor based in Norwich.

    Key Responsibilities:

    * Dealing with a broad range of customers and their different types of enquiries in relation to property, housing and/or repairs
    * Working effectively as part of a dynamic/flexible team.
    * Leading and developing project work.
    * Working with multiple computer systems.
    * Analysing data and compiling reports, showing trends etc.
    * Dealing with complex customer enquiries and confrontational customers.
    * Leading a team, conducting 121's, performance reviews, coaching and mentoring.
    * Producing training programmes and delivering training using a variety of methods.
    * Work in a pressurised, fast moving environment.
    * Knowledge of housing repairs and customer service skills.
    * Managing employees within a customer contact team or similar field.
    * Working in a customer services environment using customer processes, customer contact software and proprietary systems.
    * How to give excellent customer services whilst complying with corporate and legal guidelines.

    Skills & Atribuites:

    * Effective communication skills to assess and meet the needs of customers, colleagues and managers.
    * Write clear and concise responses to customer enquiries.
    * Create develop and maintain effective working relationships with service areas, partners and contractors.
    * The ability to lead and be part of a project team.
    * Capacity to deal with complex enquiries and put responses into clear plain English, with good use of language and grammar.
    * Make decisions, in line with legislation and organisaional policy, on customer issues which may affect their home, finances and family.
    * Participate in and contribute to the team performance and ensure effect team behaviour.
    * Plan and priorise work effectivley for self and team members.
    * Be highly organised and methodical with excellent attention to detail.
    * Use a variety of computer software packages and workflow processes to deliver customer service.
    * Work with confrontational customers and effectively manage escalated enquiries / complaints.
    * Create training plans and procedures and deliver training using different training methods and systems. Monitor and evaluate training.
    * Provide the team with leadership, expertise, support and assistance.
    * Motivate and support the team members to achieve goals and targets.
    * Demonstrate ability to undertake recruitment in line with policy.
    * Work in a rotation of duties in line with customer demands and requirements.

  • list Contracts Administrator
    £28000 - £28324 per annum

    MMP Consultancy are working with a fantastic organisation to recruit a Contracts Administrator to join them on a fixed term basis in Kent.

    Key Responsibilities:

    * Have a focus on safety first with all risks identified immediately escalated to the Contract Manager
    * Provide regular updates and support to Senior Contract Manager on contracts outcomes against programme
    * Undertake regular audit of contract related information including certification (Where applicable) and develop action plans for closing works in a consistent manner.
    * Collate, analyse, monitor and report on KPIs within the contractual frameworks
    * Provide financial monitoring support and analysis to Contract manager
    * Regular monitoring of Cx Task Management
    * Monitor and report on contract management meeting actions
    * Support delivery teams in responding to written and phone enquires and update Cx as necessary.
    * Processing works orders, completions, process for payments or inspection requests in accordance with the policies and procedures and respond to general queries relating to proposed and confirmed works
    * Assist in the provision of information for the database for Stock Condition, Asbestos, Fire Risk Assessment and any other areas as required.


    * Experience of data analysis and process management
    * Proven project management or contract experience
    * Ability to co communicate and influence contractors, colleagues and other stakeholders
    * Detailed knowledge of using a variety of JCT and partnering contracts
    * Proven influencing and negotiating skills to resolve problems
    * Sound judgement and prioritisation skills
    * Ability to work within tight deadlines, under pressure and deliver projects on time, within budget to the required standard

  • list Customer Resolution Manager
    £47000 - £47121 per annum

    MMP Consultancy is currently recruiting an enthusiastic Customer Resolution Manager to join a Housing Association based in Kent.

    * Manage, motivate and develop your team to deliver an excellent complaint resolution service.
    * Ensure all customers are treated with dignity and respect and that services are tailored to meet the diverse needs of individuals.
    * Respond to complex customer complaints and negative feedback with compassion and impartiality, ensuring customer's views are thoroughly investigated and acted on as appropriate.
    * Take ownership of challenging messages and difficult conversations with customers, particularly where there are differing viewpoints.
    * Work collaboratively with colleagues across the business to get the right result for our customers, providing challenge where necessary.
    * Maximise learning from customer feedback, working with colleagues to identify areas of improvement and to implement complaint outcomes.
    * Maintain positive working relationships with colleagues and external stakeholders, including local authorities, MPs and the Housing Ombudsman Service.
    * Ability to analyse complaints data, identify trends, recommend improvement to services.
    * Prepare regular reports on performance for Executive Team and relevant Committees and Boards.