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Trade Manager (Fire Compliance and Remediation)

Up to £300 per day Umbrella
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Recruitment Consultant – Asset Management, Property Services & Compliance

Daniel Mulvey

Job Description

MMP Consultancy currently has an opportunity for a Trade Manager (Fire Compliance and Remediation) to join a local authority based in Bristol.

This will be a 6-9 Month Interim contract potentially to be extended paying £300 P/Day Umbrella.

Job Purpose:

  • Lead a team providing fire door inspections, repairs and improvements to council owned dwellings, properties and land managed by Housing & Landlord Services.. To maintain the day to day management and development of a team primarily composed of carpenters and fire door inspectors.

Role Responsibilities:

  • Responsible for ensuring high quality work from operatives, getting work "right-first- time" and achieving high customer satisfaction whilst staying within budgetary targets and providing a cost effective, value for money service.

  • Lead on the management, monitoring and development of a portfolio to ensure sustainable development and/or best value e.: - materials and equipment, health and safety, Service Level Agreement/contract compliance, fleet management.

  • Manage, direct and coordinate operational resources (e.g. operatives, fleet, materials, tools) to optimise usage and ensure sufficient availability to undertake relevant response and planned work as directed by the council's scheduling

  • Ensure staff performance meets a high standard of delivery and customer satisfaction through the setting, and regular monitoring, of team and individual targets, identifying and providing continuous development opportunities and the effective management of any performance issues within an appropriate timescale.

  • Plan and manage staffing resources, external contractors and suppliers to ensure the completion and co-ordination of work and provision of services in order to optimise end-to-end outputs within a timely manner, whilst maintaining a high quality service.

Title: Trade Manager (Fire Compliance and Remediation)

Salary: £300 P/Day Umbrella

Location: Bristol

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list Responsive Repairs Supervisor (Senior Surveyor)

Up to £350 per day Umbrella

MMP Consultancy currently has an opportunity for a Responsive Repairs Supervisor (Senior Surveyor) to join a local authority based in Bristol

This will be a 6-9 Month Interim contract potentially to be extended paying £350 P/Day Umbrella

The Role:

  • To supervise a team of Response Services Surveyors responsible, for responsive repairs to the City Council's stock of dwellings, buildings and land managed by Landlord Services , including monitoring the work of the trade teams and contractors, from start to completion, ensuring delivery of high quality work, getting work done "right-first-time" and achieving high customer satisfaction within budgetary targets and providing a cost effective, value for money service.

  • Maintain day-to-day supervision of Response Services Surveyors in the team.

Job Purpose:

  • Supervise and coordinate Response Services Surveyors to provide pre and post repairs inspections as directed by the Council's scheduling system.

  • With the Response Services Surveyors, monitor the delivery and quality of work carried out by Trade Teams and contractors, in order to maximise customer experience and satisfaction, taking the lead on dealing with any issues or complaints in a timely manner, ensuring any lessons learnt from these experiences are implemented as part of driving forward improvements to the Service and continuously improving customer experience.

  • Ensure that tasks are owned by staff and that they action and take responsibility from end-to-end of the process. Ensure that where work is delegated or carried out by other parties, such as contractors, that over-view is maintained and deadlines met. Ensure customers are kept informed of progress throughout the process and that the work is completed to quality, financial and time targets. Champion an excellent customer experience with Landlord Services.

  • Ensure staff performance is maintained to a high standard of delivery and customer satisfaction through the regular monitoring of individual targets, identifying and providing continuous development opportunities and the effective Supervision of any performance issues within an appropriate timescale. Escalate persistent failures or development needs to the Responsive Repairs Manager.

  • Supervise staffing resources, external contractors and suppliers to ensure the completion and co-ordination of work and provision of services in order to optimise end-to-end outputs within a timely manner, whilst maintaining a high quality service.

  • Assist the Responsive Repairs Manager to monitor and accurately report Expenditure and costs against budgets.

  • Ensure that databases, web sites, etc are maintained and up-dated by the service, for both staff and customers, in an accurate and timely manner with information concerning repairs and improvements carried out plus other property Information, as required.

  • Understand the different needs and expectations of customers. Ensure that processes are in place to meet their needs, exceed their expectations and check Information held about them is correct wherever possible. Consult with customers and monitor and check customer satisfaction. Plan and implement different and Innovative approaches to meet customer needs. Champion improvements in Customer experience with the Responsive Repairs Service.

  • Maintain an up to date knowledge of changes in repairs policy, legislation, case Law, innovation and best practice. Ensure policies are developed, continuously improved, clearly understood and consistently applied by all. Reduce the environmental impact of responsive repairs through contract management, material specification, waste management and delivery options

Title: Responsive Repairs Supervisor (Senior Surveyor)

Salary: £350 P/Day Umbrella

Location: Bristol

list Property Partner

Up to £350 per day Umbrella

MMP Consultancy currently has an opportunity for a Property Partner to join a local authority based in Bristol.

This will be a 6-9 Month Interim contract potentially to be extended paying £350 P/Day Umbrella

The Role:

  • To act as the strategic link between council services occupying property and the property department by taking a lead role in advising on all aspects of property asset management in order to maximise property performance through rationalisation and cost reduction while facilitating / maintaining service delivery in the most cost effective manner.

  • Working with the Asset Strategy Manager and strategic leads in services to develop service asset management plans ensuring that requirements and solutions for property assets and services are considered in a corporate context by translating strategic objectives into property solutions.

  • Working within the Council's Property Division to review, evaluate and implement property solutions to enable the most efficient delivery of services.
  • Working with other public sector bodies, partners and the voluntary sector to facilitate improved services and co-ordinated asset management planning across boundaries.

Job Purpose:

  • To develop and maintain close working relationships with services, at all levels, in order to pro - actively support and challenge optimum use of property resources in planning and implementing service delivery.

  • To work with services to understand how service strategy, changes in legislation and changes in demand will affect property requirements and to express this in service asset management plans

  • To provide professional advice on all aspects of property use and occupation

  • To implement operational land and property related transactions in order to optimise service delivery, capital receipts, revenue returns and to minimise the overall cost to the Council of the operational property portfolio including the negotiation of legal agreements.

  • To lead on service specific property reviews and to represent services on cross cutting or geographical reviews.

  • To represent the property service and, where appropriate, the Council at meetings (internal and external) and at court or tribunals where necessary

list Housing Compliance Manager

£350 - £400 per day Umbrella (Experience related)

MMP Consultancy currently has an opportunity for a Housing Compliance Manager to join a local authority based in Bristol.

This will be a 6-9 Month Interim contract potentially to be extended paying £350-£400 P/Day Umbrella

The Role:

  • Lead a team responsible for sponsoring, monitoring, and reporting the performance metrics to internal and external stakeholders, including the Social Housing Regulator. The reporting activities will include generating the supporting narrative relating to the 'Big Six' housing compliance areas including electrical, water, gas, fire, asbestos, and lifts. Plus, answering questions from stakeholders and undertaking audits.

Job Purpose:

  • Lead the generation of the monthly and annual compliance performance reports, plus supporting narrative and audit trail. The compliance areas include gas, electricity, water, fire, asbestos, and lifts.

  • Support the presentation of the monthly and annual compliance performance report to Councillor, Executive members, and Regulator.

  • Ensure the compliance performance reports are accurate and the scope of the testing aligns with the legal requirements.

  • Lead the response to any internal or external questions about the housing compliance performance.

  • Provide sponsorship for the compliance related policies and associated Standard Operating Procedures. You will commission 'Subject Matter Experts' to assure these documents and arrange for audits to ensure they are being followed.

  • Commission and maintain analysis and dashboard to generate the performance statistics and validate the results.

  • Project manage the delivery and assurance of the annual compliance performance reports. This includes establishing clear Roles and Responsibilities, undertaking monthly 1-2-1's and the recruitment of new staff members.

  • Maintain a network of stakeholders across the service and with partners to enable the compliance tests and reporting to be delivered. The stakeholder maintenance will include communications to ensure the importance and status of compliance is understood across the organisation.

  • Manage and lead a team of technical staff in a way that maximises their productivity and growth.

  • Establish the annual compliance testing budget working with the Delivery teams. The budget will need to enable the required testing to be undertaken.

  • Explore and implement opportunities to reduce the cost of delivering the compliance function through different working practices or the use of technology.

Title: Housing Compliance Manager

Salary: £350-£400 P/Day Umbrella

Location: Bristol

list Responsive Repairs Surveyor

Up to £34 per hour Umbrella

MMP Consultancy currently have an opportunity for a Responsive Repairs Surveyor to join a local authority based out of Bristol

This will be an Interim position for 6-9 Months paying £34 P/H Umbrella

The Role:

Responsible for ensuring that responsive repairs, including relets, are carried out satisfactorily from end-to-end of the process, including monitoring the work of the trade teams and contractors, from start to completion, ensuring delivery of high-quality work, getting work done "right-first-time" and achieving high customer satisfaction within budgetary targets and providing a cost effective, value for money service.

Job Purpose:

  • Carry out pre and post repairs, exchange, and relet inspections as directed by the Council's scheduling system and in liaison with the Trade Teams. Diagnose, assess, and specify work required, in consultation with the customer. Order work through the Council's IT system.
  • Manage the delivery and quality of work carried out by internal workforce Trade Teams and external contractors, to maximise customer experience and satisfaction, taking the lead responsibility on dealing with any issues or complaints in a timely manner, ensuring any lessons learnt from these experiences are implemented as part of driving forward improvements to the service and continuously improving customer experience.
  • Own repairs and complaints taking responsibility for actioning from end-to-end of the process. Ensure that where work is delegated or carried out by other parties, such as contractors, that over-view is managed, and deadlines achieved successfully. Ensure customers are kept informed of progress throughout the process and that the work is completed to quality, financial and time targets. Champion an excellent customer/stakeholder experience with Housing Delivery Responsive Repairs.
  • Take responsibility for maintaining excellent levels of communication with customers from end to end of the service.
  • Manage customer expectation on escorted viewing of relets. Ensure clarity on letting standards and tenant responsibility.
  • Specify the property refurbishment requirements ensuring the project is delivered to the target timescale and within budget.
  • Manage quotes from external contractors for specialist work, including achieving value for money whenever possible. Monitor and action dependencies, such as scaffolding checks. Ensure coordination and sequencing of work between teams and contractors.
  • Assist in monitoring and controlling expenditure and costs against budgets. Contribute, with the team manager to ensuring effective budgetary management of the service.
  • Ensure that databases, web sites, etc. are maintained and up-dated by the service, for both staff and customers, in an accurate and timely manner with information concerning repairs and improvements carried out plus other property information, as required.

  • Understand the different needs and expectations of customers. Ensure that processes are in place to meet their needs, exceed their expectations and check information held about them is correct wherever possible. Consult with customers and monitor and check customer satisfaction. Champion improvements in customer experience with the Responsive Repairs Service.

  • Maintain an up-to-date knowledge of changes in repairs policy, legislation, case law, innovation and best practice. Reduce the environmental impact of Response Repairs through material specifications, contract management, waste management, energy efficiency measures

list Maintenance Surveyor

Up to £42000 per annum Plus Benefits

MMP Consultancy currently have an opportunity for a Maintenance Surveyor to join a housing association based out of Battle covering a patch of east Sussex.

This will be a 12 Month FTC position paying £42,000 with the option to go permanent at the end.

The Role:

The primary function of the role is to provide a responsive repair and void surveying service for My Client

To ensure that all My Clients owned and managed properties are maintained to the highest possible standards and that all statutory and regulatory requirements are met.

To ensure staff, residents, leaseholders, managing agencies and property owners are provided with a high standard of service.

Job Purpose:

  • To undertake the management of responsive repairs including taking corrective action where necessary and report regularly to the Contract Manager on progress.
  • To analyse and assess building defects, provide remedial proposals and prepare specifications for remedial repairs.
  • To ensure that specifications are up to date and meet current legislative standards.
  • To obtain where necessary quotations and estimates, in accordance with our procurement procedures.
  • To maintain communication and consultation to the highest possible standards of customer care with all stakeholders.
  • To ensure work is carried out within the budgets and value for money is achieved, by monitoring and reporting on performance.
  • To continuously identify ways of delivering the service in a more efficient and effective way.
  • To suggest improvements to procedure, processes and quality control.
  • To provide advice to other staff, both technical and non-technical, on construction and building related matters. This is to include desktop reviews of drawings and specifications for new developments to advise the Soft Landings team members of issues to be resolved.
  • Monitor the performance of contractors and consultants and provide reports to the Contract Manager or Head of Service.
  • Carry out post inspection/quality control checks on works and pursue any necessary redress to achieve satisfactory completion.
  • Carry out H&S spot checks and monitor contractors and ensure contractors are working safely and complying with all relevant Health & Safety risk assessments and method statements.
  • To manage complaints through the complaints process, receiving, taking ownership and providing written responses as required.
  • Undertake the role of lead officer for responsive repair and void works and follow my clients contract management framework.
  • To monitor and keep accurate records of progress on site, including a record of any variations, snagging and health and safety records. Accurately update Orchard and APEX on the progress of all jobs. Accurately record and acknowledge all customer contacts, complaint details, actions and learning points on CRM/CD.
  • Promote and encourage customers to verify and self-serve on our customer portal and mobile app.
  • Embrace and promote my clients culture, values and behaviours, helping to create an environment which is supportive, and a place where it's enjoyable to work.
  • To carry out any tasks deemed appropriate or required by the Contract Manager or Head of Service with the team, to create greater resilience across service charge setting activities.
  • Be available for OOH cover, when necessary, as per the agreed rota for Contract Services

Title: Maintenance Surveyor

Salary: £42,000 (12 Month FTC)

Location: Battle, covering a patch of east Sussex

list Contracts Manager (Capital Works)

£59000.00 - £61000 per annum Benefits

A great new opportunity has arisen for a Contract Manager (Capital Works) to join a main social housing contractor on a permanent basis based in Essex. This would be a permanent role paying between £59,000 - £61,000 Benefits.

Job Purpose:
To lead and manage, direct, and plan all works to be carried out by the resources under the post holders' control, in particular regard to the level of service, quality, quantity, cost control and meeting contractual requirements.
To be responsible for the overall direction and financial control of the business/work areas, to ensure that the required level of profitability is generated on an annual basis.

Duties:
* To have full managerial responsibility for the allocated work areas, involving the supervision of all contractors.
* To ensure that all work is programmed and completed within contractually defined timescales.
* To develop and implement Quality Management Procedures to produce quality standards.
* To ensure that the invoicing of all completed works, is undertaken within strict timescales, and that income is maximised.
* To work closely with the client and client representatives, to ensure that high quality service delivery is provided.
To effectively monitor operational and financial information as defined in the business plan and take corrective action where necessary.
* To ensure that good industrial relations are maintained, and safety is managed in accordance with the legislative requirements and good working practices.
* To plan and programme the workload to ensure correct job progression. Ensure that all materials and information are available to the cost centre teams when required, including pre-ordering of materials and plant equipment as appropriate.
* To carry out on-site inspections, undertake investigations, enquiries, prepare reports and offer solutions and areas for improvement.

Title: Contracts Manager (Capital Delivery)
Salary: £59,000 - £61,000 Benefits
Location: Essex