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Allocations & Voids Manager

Up to £39.06 per hour

Olivia Crush Recruitment Consultant – Operational Support & Admin

Job Description

MMP Consultancy are looking to recruit to a Allocations & Voids Manager join a fantastic Local Authority based in Hammersmith on a temporary contract.

To lead on the delivery of a first class lettings, allocations and void management service whilst ensuring that organisational goals, vision and statutory obligations are met at all times.

This is a temporary position paying £39.06 per hour Umbrella.


* The recruitment, induction and work allocation to ensure adequate levels of service and support etc are maintained at all times.
* Work with the Head of Allocations & Lettings in the development of local lettings plan within the remit of the Scheme of Allocations needs.
* Responsible for the operation of the council's grievance, disciplinary, appraisal, performance and sickness absence and other procedures.
* To have responsibility for the development of the boroughs Allocations Plan and Scheme of Allocation, through close monitoring of demand and performance against targets. Providing the Head of Allocations & Lettings with performance reports and analysing trends to inform continued allocations. Contributing to the development of council policy, ensuring decant and regeneration needs are incorporated.
* To have overall management responsibility for the Allocation & Lettings, Voids and Move-On Teams to ensure the fair and efficient allocation of secure housing options and temporary accommodation in line with the council's allocations policy and statutory powers and duties relating to the assessment of housing need and allocation of accommodation
* To ensure that void works are planned, organised and monitored so that it is carried out efficiently and effectively, ensuring work orders are well defined from the SOR's to enable contractors to deliver works schedules on time.
* Lead with all areas of decants including requests for temporary or permanent housing whilst working in collaboration with other internal departments to ensure a low cost and time effective service.
* Work alongside strategic partners including the Council's Housing Services, Registered Providers, Adult & Children Services, sub-regional and other housing authorities to ensure integrated and effective delivery of Housing options, nominations, and allocation services in the borough
* Responsibility for the management of functions relating to the disability housing register, sheltered accommodation, and appropriate resettlement services to assist elderly and disabled clients.
* Maintain an excellent knowledge of government proposals, directives, legal journals and law reports relating to allocations,
* Lead on projects in relation to service improvement and initiatives e.g. new borough contracts and systems.

Skills & Abilities

* The ability to contribute and in some cases lead on strategic and policy Development
* Experience of leading and managing multiple teams of staff delivering complex services across a range of disciplines.
* Working knowledge of housing law relating to security of tenure and the rights and duties of tenants and landlords, including protection from eviction and legal processes.
* Ability to operationalise complex legal, policy, and procedural guidance to ensure effective service delivery.
* The ability to communicate effectively verbally and in writing with customers, legal representatives, advocates, senior managers and members of the Council and other stakeholders on a wide range of complex and sensitive issues.
* Ability to supervise, motivate, and performance manage officers directly reporting to the postholder.
* An understanding of current trends in housing need and the ability to devise strategies and policy proposals to meet the council's service aims.
* The ability to evaluate the service's policy and practice relating to legal issues, and to identify and implement service improvements through changes in working practices, training and coaching.

Title: Allocations & Voids Manager
Location: Hammersmith
Salary: £39.06 per hour Umbrella


list Supply Chain Supervisor

MMP Consultancy are working with a fantastic organisation to recruit a Supply Chain Administrator to join them based in West London.

We are seeking enthusiastic and experienced administrators or coordinators to apply, who possess exceptional customer service and clerical skills. Ideally someone who thrives in challenging atmospheres and can remain calm under pressure.


* Ensure the effective management of the service operation by optimising the use of all operational resources and developing and implementing robust and effective policies and procedures to achieve contract requirements for respective clients.
* Support the Project Lead in their duties and manage supply chain.
* Liaise DTD supervisors to ensure service compliance with contractual service standards measured through KPI's providing an efficient and effective maintenance service including Voids, Disrepair, Day to Day Repairs and Planned Works workstreams which results in commercial success and high levels of customer satisfaction through supply chain management.
* Ensure all works orders received are completed within target dates leading to delivery of contractual key performance indicators.
* Manage supply chain to ensure that they comply with relevant specifications, understand their individual performance targets and deliver accordingly.
* Liaise with the planning team to ensure correct allocation, check to clarify what trades and timeframes are required, and if a pre-inspection is necessary resulting in high levels of customer care and minimising non-productive time / activities.
* Support schedulers in reviewing diaries daily to ensure that the correct orders have been distributed across all supply chain.
* Ensure that pre and post repairs inspections are carried out, undertaking all necessary checks in accordance with Professional standards and other associated policies and procedures.

list Income Officer

MMP Consultancy are currently recruiting for an Income Officer based in East London on a temp/permanent basis.

Main Responsibilities:
* Maximise rental income, minimise loss through bad debts
* Provide advice to services, and lead on effective legal actions, including occupation and anti-social behaviour
* Support clients to maintain accommodation through provision of housing management of at least one block of independent accommodation
* Ensure high level of accommodation standards through effective repairs and voids management, and responsibility for statutory and organisational health and safety
* Maximise financial income through effective management of occupation, minimising void loss in semi-independent accommodation
* Collate performance returns against KPI's and provider monitoring returns
* To support the Senior Officer with actions to recover former tenant arrears where services are decommissioned, or there is no allocated service manager
* Review former tenant arrears at surgery meetings, and support teams to action attempts to recover arrears, guiding in the policy and process where needed
* Review, check and process all bad debt write off request forms submitted for first tier review
If this could be of interest to yourself, please send me your most up to date CV and I will give you a call at my earliest convenience

list Relief Scheme Manager

MMP Consultancy are looking to recruit a Relief Scheme Manager on a Permanent basis, based in Kent.

Main Responsibilities:

* Deliver monthly support sessions, with outcomes, across our independent older people's schemes.
* Effectively manage all aspects of housing related services to provide a high-quality housing management service to residents.
* Monitor and action low level rent arrears cases in accordance
* Conduct risk assessments and provide support to residents.
* Take ownership of the scheme key performance indicators (KPIs) and responsibility for ensuring their achievement and reporting to timescale.
* Build positive working relationships with multi-agency partners, and other services.
* Develop and maintain a varied activities programme which links in with the local community and encourage tenants to support their own activities.
* Implement and carry out any required health and safety and fire checks, ensuring that all schemes are compliant.
* Deliver an excellent level of service to customers ensuring that their needs are met.
* Ensure safeguarding concerns are dealt with.
* Maintain confidentiality regarding any sensitive information you come across in the course of your work, ensuring professional boundaries are adhered to.
* Ability to carry out support work at other sheltered schemes.
* Ad hoc testing of systems.
* Continuously look to improve the service and ensure all paperwork and record keeping is accurate and up to date.
* Ability to work at other schemes throughout the county.


* Desire to work in older adults' services and with a good understanding and knowledge of the issues facing the older person housing sector.
* Knowledge of welfare benefits, budgeting, and risk assessments in relation to housing management and allocations'
* Self-motivated, resilient, and able to work independently and with the ability to prioritise own workload and self-manage own learning.
* Experience of delivering excellent customer services.
* Able to use Microsoft office packages.
* Confident using bespoke ICT systems and databases.
* Excellent communication skills with the ability to tailor written and verbal communication to suit individual needs.
* Demonstrate ability to analyse and prioritise workload and be able to work under pressure.
* Ability to build relationships and gain trust while maintaining professional boundaries.