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Property Manager

£4261.00 - £42261.00 per annum

Recruitment Consultant – Social Housing & Operational Support

Olivia Crush

Job Description

MMP Consultancy are looking to recruit a Property Manager on a permanent hybrid basis working for a Housing Association based in Lower Eashing.

To work to provide a high quality residential estate & property management to the customers and clients. Working collaboratively with the rest of team and wider business to influence positive change and be support the department in achieving the business growth plan.

This will be a permanent position paying £42,261 £4k Car bonus (up to 5% of salary).


* Engender a culture of continuous improvement, innovation and excellence within the residential team and across the business
* Lead by example by offering expert advice and support to clients, peers and customers alike
* Ensure consistent high quality delivery of service to internal and external stakeholders in order that client satisfaction is in line with the business objectives and SLA's.
* Actively seek out cost savings to increase income, whilst achieving customer satisfaction and retention of portfolio.
* Manage a diverse portfolio of developments and clients. You will feed into new business tenders and to work on mobilisation of new developments into your portfolio.
* Working with stakeholders to prepare accurate budgets and end of year accounts for the portfolio, carry out analysis on expenditure and ensure value for money is sought at all times. Ensure that relevant legislation is adhered to at all times and be proactive in driving improvements in operational matters.
* Proactively work with the finance team to ensure credit control matters are dealt with swiftly and support them to reduce overall service charge debtors
* Maintain robust standards in relation to Health & Safety across all contracts and ensure that you observe and work within the Group's Health and Safety Management System and all relevant good practice guides and legislation
* Undertake regular contractor / stake holder meetings to ensure contractual arrangements are being delivered to clients effectively and efficiently
* Ensuring that all contractors are robustly managed with suitable and appropriate arrangements in place to measure and monitor contractor's performance in terms of cost, quality and time
* Where appropriate lead on recruitment, management, coaching and development of site staff
* Undertake any other reasonable duties that may be specified from time to time by the Company

Essential Skills & Experience:

* AIRPM membership or similar property management related qualification
* A proven track record of private sector property management with specific experience in the residential sector
* Knowledge and experience in managing a dispersed portfolio
* Substantial knowledge of budget setting and year end accounts process
* In-depth knowledge of the Landlord and Tenant Act/s
* Demonstrable knowledge of management of large mixed tenure developments alongside experience with working with various client profiles

Title: Property Manager
Location: Lower Eashing
Salary: £42,261 £4k Car bonus (up to 5% of salary).

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list Maintenance Surveyor

Up to £42000 per annum Plus Benefits

MMP Consultancy currently have an opportunity for a Maintenance Surveyor to join a housing association based out of Battle covering a patch of east Sussex.

This will be a 12 Month FTC position paying £42,000 with the option to go permanent at the end.

The Role:

The primary function of the role is to provide a responsive repair and void surveying service for My Client

To ensure that all My Clients owned and managed properties are maintained to the highest possible standards and that all statutory and regulatory requirements are met.

To ensure staff, residents, leaseholders, managing agencies and property owners are provided with a high standard of service.

Job Purpose:

  • To undertake the management of responsive repairs including taking corrective action where necessary and report regularly to the Contract Manager on progress.
  • To analyse and assess building defects, provide remedial proposals and prepare specifications for remedial repairs.
  • To ensure that specifications are up to date and meet current legislative standards.
  • To obtain where necessary quotations and estimates, in accordance with our procurement procedures.
  • To maintain communication and consultation to the highest possible standards of customer care with all stakeholders.
  • To ensure work is carried out within the budgets and value for money is achieved, by monitoring and reporting on performance.
  • To continuously identify ways of delivering the service in a more efficient and effective way.
  • To suggest improvements to procedure, processes and quality control.
  • To provide advice to other staff, both technical and non-technical, on construction and building related matters. This is to include desktop reviews of drawings and specifications for new developments to advise the Soft Landings team members of issues to be resolved.
  • Monitor the performance of contractors and consultants and provide reports to the Contract Manager or Head of Service.
  • Carry out post inspection/quality control checks on works and pursue any necessary redress to achieve satisfactory completion.
  • Carry out H&S spot checks and monitor contractors and ensure contractors are working safely and complying with all relevant Health & Safety risk assessments and method statements.
  • To manage complaints through the complaints process, receiving, taking ownership and providing written responses as required.
  • Undertake the role of lead officer for responsive repair and void works and follow my clients contract management framework.
  • To monitor and keep accurate records of progress on site, including a record of any variations, snagging and health and safety records. Accurately update Orchard and APEX on the progress of all jobs. Accurately record and acknowledge all customer contacts, complaint details, actions and learning points on CRM/CD.
  • Promote and encourage customers to verify and self-serve on our customer portal and mobile app.
  • Embrace and promote my clients culture, values and behaviours, helping to create an environment which is supportive, and a place where it's enjoyable to work.
  • To carry out any tasks deemed appropriate or required by the Contract Manager or Head of Service with the team, to create greater resilience across service charge setting activities.
  • Be available for OOH cover, when necessary, as per the agreed rota for Contract Services

Title: Maintenance Surveyor

Salary: £42,000 (12 Month FTC)

Location: Battle, covering a patch of east Sussex

list Contracts Manager (Capital Works)

£59000.00 - £61000 per annum Benefits

A great new opportunity has arisen for a Contract Manager (Capital Works) to join a main social housing contractor on a permanent basis based in Essex. This would be a permanent role paying between £59,000 - £61,000 Benefits.

Job Purpose:
To lead and manage, direct, and plan all works to be carried out by the resources under the post holders' control, in particular regard to the level of service, quality, quantity, cost control and meeting contractual requirements.
To be responsible for the overall direction and financial control of the business/work areas, to ensure that the required level of profitability is generated on an annual basis.

* To have full managerial responsibility for the allocated work areas, involving the supervision of all contractors.
* To ensure that all work is programmed and completed within contractually defined timescales.
* To develop and implement Quality Management Procedures to produce quality standards.
* To ensure that the invoicing of all completed works, is undertaken within strict timescales, and that income is maximised.
* To work closely with the client and client representatives, to ensure that high quality service delivery is provided.
To effectively monitor operational and financial information as defined in the business plan and take corrective action where necessary.
* To ensure that good industrial relations are maintained, and safety is managed in accordance with the legislative requirements and good working practices.
* To plan and programme the workload to ensure correct job progression. Ensure that all materials and information are available to the cost centre teams when required, including pre-ordering of materials and plant equipment as appropriate.
* To carry out on-site inspections, undertake investigations, enquiries, prepare reports and offer solutions and areas for improvement.

Title: Contracts Manager (Capital Delivery)
Salary: £59,000 - £61,000 Benefits
Location: Essex

list Responsive Repairs Supervisor (Senior Surveyor)

Up to £350 per day Umbrella

MMP Consultancy currently has an opportunity for a Responsive Repairs Supervisor (Senior Surveyor) to join a local authority based in Bristol

This will be a 6-9 Month Interim contract potentially to be extended paying £350 P/Day Umbrella

The Role:

  • To supervise a team of Response Services Surveyors responsible, for responsive repairs to the City Council's stock of dwellings, buildings and land managed by Landlord Services , including monitoring the work of the trade teams and contractors, from start to completion, ensuring delivery of high quality work, getting work done "right-first-time" and achieving high customer satisfaction within budgetary targets and providing a cost effective, value for money service.

  • Maintain day-to-day supervision of Response Services Surveyors in the team.

Job Purpose:

  • Supervise and coordinate Response Services Surveyors to provide pre and post repairs inspections as directed by the Council's scheduling system.

  • With the Response Services Surveyors, monitor the delivery and quality of work carried out by Trade Teams and contractors, in order to maximise customer experience and satisfaction, taking the lead on dealing with any issues or complaints in a timely manner, ensuring any lessons learnt from these experiences are implemented as part of driving forward improvements to the Service and continuously improving customer experience.

  • Ensure that tasks are owned by staff and that they action and take responsibility from end-to-end of the process. Ensure that where work is delegated or carried out by other parties, such as contractors, that over-view is maintained and deadlines met. Ensure customers are kept informed of progress throughout the process and that the work is completed to quality, financial and time targets. Champion an excellent customer experience with Landlord Services.

  • Ensure staff performance is maintained to a high standard of delivery and customer satisfaction through the regular monitoring of individual targets, identifying and providing continuous development opportunities and the effective Supervision of any performance issues within an appropriate timescale. Escalate persistent failures or development needs to the Responsive Repairs Manager.

  • Supervise staffing resources, external contractors and suppliers to ensure the completion and co-ordination of work and provision of services in order to optimise end-to-end outputs within a timely manner, whilst maintaining a high quality service.

  • Assist the Responsive Repairs Manager to monitor and accurately report Expenditure and costs against budgets.

  • Ensure that databases, web sites, etc are maintained and up-dated by the service, for both staff and customers, in an accurate and timely manner with information concerning repairs and improvements carried out plus other property Information, as required.

  • Understand the different needs and expectations of customers. Ensure that processes are in place to meet their needs, exceed their expectations and check Information held about them is correct wherever possible. Consult with customers and monitor and check customer satisfaction. Plan and implement different and Innovative approaches to meet customer needs. Champion improvements in Customer experience with the Responsive Repairs Service.

  • Maintain an up to date knowledge of changes in repairs policy, legislation, case Law, innovation and best practice. Ensure policies are developed, continuously improved, clearly understood and consistently applied by all. Reduce the environmental impact of responsive repairs through contract management, material specification, waste management and delivery options

Title: Responsive Repairs Supervisor (Senior Surveyor)

Salary: £350 P/Day Umbrella

Location: Bristol

list Building Surveyor

Up to £50000.00 per annum Additional Benefits

MMP Consultancy are currently seeking 2 x Building Surveyor for a North West London public sector housing organisation.

Flexible working with site visits and home working. (Office attendance 2-3 days per week).

About the role

* Management of Surveying from inception to completion, creating detailed reports and specifications.
* Attend appointments as booked by the repairs administration team.
* Undertake Reports / Scott schedules as required.
* Managing legacy work initially prior to undertaking patch based works.
* Knowledge of NatFed SOR 7.1.
* Take full control of the surveying duties, ensuring the completion of works with dedicated contractors.
* Autonomy on decisions which are required to ensure quality work.
* Manage all order raising on system, utilising CRM and Northgate.
* Post inspection of works as required to ensure quality.


* Extensive experience in delivering complex/disrepair service for social housing.
* Detailed Knowledge and understanding of pre and post-inspection processes, building pathology and repairs techniques.


Qualifications in Surveying, Construction or Building

Title: 2 x Building Surveyor
Salary: Circa £50,000 per annum
Location: North London
Contract: Temp to Perm
Benefit: Approved business-related expenses

list Quantity Surveyor

Up to £44 per hour Umbrella

MMP Consultancy currently has an opportunity for a Quantity Surveyor to join a local authority based in the West Midlands.

This will be a 6-9 Month Interim contract potentially to be extended paying £44 P/H Umbrella

The Role:

  • The post holder will be responsible for the development of appropriate contract documentation, procurement of goods, services and works contracts across Housing Property Services. With the delivery of these contracts the post holder is responsible for the financial measurement and valuation of works, preparing interim payments and final accounts together with all necessary project related financial reports.

Job Purpose:

  • To prepare contract documents (Tenders, Bills of Quantities, Work schedules, Specifications and Schedule of Rates) and to procure goods, services and works contracts. This will include participating in the evaluation of tenders and reporting on the outcome.
  • To undertake site measurement and the valuation of works undertaken including the preparation of payment notification and all relevant associated documentation.
  • To prepare and agree costs for variations and non-standard items of work.
  • To prepare, analyse and agree claims and final accounts.
  • To produce relevant financial reports for projects and contracts.
  • To maintain knowledge of standard methods of measurement and standard forms of contracts.
  • To assess, collate and present leaseholder contributions together with relevant service charges and conduct a review where required.
  • To assist and prepare any relevant returns associated with Government or Regulator requirements including external funding providers.

Title: Quantity Surveyor

Salary: £44 P/H Umbrella

Location: West Midlands

list Building Surveyor

Up to £44 per hour Umbrella

The Role:

  • To undertake extensive building contract administration, the preparation of legal contract tender documentation, specification, supervision and monitoring of capital contracts for Council owned Housing.

  • To carry out inspections of void and tenanted properties to agree work specifications.

  • To be responsible for the delivery of a customer focussed reactive maintenance service. Proactively engaging with residents to provide support, advice and interventions to ensure that properties are effectively maintained, all repairs are undertaken promptly and to high standards, contractors are monitored and supervised ensuring performance targets are achieved and high levels of customer satisfaction is attained

Job Purpose:

  • To undertake feasibility studies and stock condition surveys, and to prepare specifications and schedule of works for possible remedial works.

  • To provide regular updates of expenditure on capital budgets and performance of the services and to maintain financial and statistical records for all capital works including any special projects.

  • Monitor and supervise contractors to ensure an effective and efficient delivery of work/contract

  • To prepare and present regular progress and performance of contracts following monthly contract meetings

  • To be responsible for dealing with any customer complaints and undertaking the necessary action

  • To assist in the identification of properties and schemes requiring future planned maintenance programmes including carrying out stock condition surveys.

  • To carry out pre and post inspections of void properties and prepare detailed schedule of works for contractors, obtain necessary quotations in accordance with the Councils Corporate Procurement Rules

  • Carry out surveys of specialist projects/works and compile information to assist with the preparation of specifications and other contract documents, including measured surveys.

  • To ensure compliance with all statutory requirements and respond quickly to actions arising from the Council's legal obligations, .e.g. Section 82's and Section 11 requirements

  • To work in compliance with appropriate legislation including Financial Regulations, Corporate Procurement Rules, Data Protection Act and the Standing Orders of Redditch Borough Council.

  • To carry out all duties with a working knowledge of Health and Safety whilst adhering to the safe systems of work specified in the Redditch Borough Council Health & Safety policy.

  • To maintain an awareness and knowledge of changes in legislation that may affect schemes of work i.e. Health and Safety, Building regulations, Asbestos Awareness, Case Laws etc.

  • To exercise proper integrity and respect of confidential matters and personal information obtained during the execution of the duties of this post.

  • To promote an effective relationship between my client, it's tenants and the local community to pursue a high standard of quality of service.

  • To adopt high standards of personal and professional conduct in communication with the public, members and other officers.

  • To undertake such other duties commensurate with the experience of the post holder and the grading of the post.

  • To provide excellent repairs and maintenance services to customers in accordance with Redditch Borough Councils policies, procedures and service standards, including:

  • Delivery of all reactive, void property, service charge, and estate management maintenance activities

  • To assist the with the preparation of appropriate Tender & Contract Documentation

  • To ensure that all repairs and contracts are commenced, completed and inspected in accordance with agreed programmes and within budget.

  • To ensure that the quality of work by contractors appointed for reactive, void and service charge maintenance and service contracts is of the highest standard and complies with my clients requirements.

  • To liaise with Tenants, key stakeholders, tenancy officers and other departments directly affected by the works to ensure that they are fully aware of the initial proposals and any variations instructed during the course of the works.

  • To carry out void inspections and co-ordinate and supervise all necessary remedial works to return properties to a condition suitable for re-letting.

Title: Building Surveyor

Salary: £44 P/H Umbrella

Location: West Midlands