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Olivia Crush Recruitment Consultant – Social Housing & Operational Support
Job Description
MMP Consultancy are looking to recruit a Communications Officer on a part time permanent basis working for a Housing Association based in Harrow.
To manage and deliver the external communications of the business including media & social media in line with the vision & values, and to both manage and deliver key internal communications supporting all aspects.
This will be on a permanent basis paying £26,500 pro rata.
Responsibilities:
* As the first point of contact for members of the press you are responsible for drafting, editing and releasing responses to queries from the press and members of the public and seeking approval from SMT as required.
* To track and monitor current press coverage in the sector or where media articles could impact and provide timely updates to SMT of emerging news.
* Manage the association's relationship with the web developers, write and publish web content, inform the developers of all content management and editing required that is outside of our content management domain and work with our agents to develop the website.
* Work with the CEO to design, and determine the key messages of the Annual Report. To manage and deliver the Annual Report within the specified deadline, to the agreed communication plan, including managing the budget, artwork and design in liaison with all relevant external suppliers.
* Manage and produce the quarterly newsletter to agreed timescales and ensure delivery to the agreed audience.
* Ensure that all communications is accessible to all tenants.
* Tender design and other relevant supplier services within budget and to agreed timescales, ensuring the continuity or improvement of both service and quality.
* Develop and maintain positive working relationships with all HCHA staff to enable the process of gathering news stories, articles and developments with both staff, tenants and Board to ensure a rounded view of the association is presented in key documents.
* Support the CEO, Board and Senior Management Team with media briefings when required to enable managed responses to external media.
* Foster a strong relationship with tenants, tenant groups, Tenant Engagement Officer and external visiting volunteers/ events coordinators in order to effectively deliver relevant electronic communications.
* Ensure the quality control of all communications documents, arranging and assisting proof reading and photo imaging control where necessary
Skills & Abilities:
* Have an advanced English qualification and or demonstrate good experience of being able to write to a high standard
* Knowledge of the social housing sector would be beneficial with a basic understanding of the roles and responsibilities of tenant and landlord
* Experience of working with a range of people including older or vulnerable people (can be in a voluntary capacity or with other vulnerable people)
* Understanding health and safety issues affecting tenants, older persons and general housing management
* Able to use social media platforms and fully conversant with management and publishing of social media
Title: Communications Officer
Location: Harrow
Salary: £26,500 per annum
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Resident Liaison Officer
MMP Consultancy are looking to recruit a Resident Liaison Officer on a temporary basis working for a Housing Association based in Brixton.
This role will be to manage and develop key relationships between the associations, customers and contractors in the delivery of key works within Development, ensuring customers are engaged and their views are incorporated as new homes are developed and repaired.
This will be a temporary position paying £29.71 per hour Umbrella
Duties:
* Assist the rest of the project team and the development's management service team in the soft landing of customers.
* Provide a customer focused service, working closely with internal & external stakeholders to ensure continuous engagement and a smooth handover at practical completion.
* Use established relationships and experience to quickly resolve defects with customers.
* Ensure all works are completed and all complaints and requests are actioned effectively to deliver value for money.
* Coordinate access to customer's homes.
* Ensure that due regard is given to the safety, vulnerability and diversity of customers as works are planned and delivered, supporting a safe and positive experience for customers.
* Liaise with resident groups as required, and lead on consultation work streams.
* Ensure compliance to corporate Health and Safety and Fire Safety legislation by following sector recommendations in the delivery of new homes.
* Ensure customers are clear on the needs and requirements of works and are fully consulted regarding any possible relocation requirements before, during and after the works.
Essential Skills & Experience:
* Working with customer groups, panels or other agencies to develop best practice ideally within Residential Social Landlords.
* Able to communicate, influence and negotiate effectively with internal and external stakeholders.
* Proven track record of managing projects.
* Good attention to detail and accurate recording for audit purposes.
* Ability to work under pressure and deadlines.
* Effectively managing budgets and controlling spend.
* Experience of dealing effectively with complaints and customer feedback as part of a team.
* Understanding of social housing legislation and tenancy management.
Title: Resident Liaison Officer
Location: London
Salary: £29.71 Umbrella
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Building Safety Administrator
MMP Consultancy are looking to recruit a Building Safety Administrator on a temporary basis working for a Housing Association based in Brixton.
This role will be to provide a comprehensive administration and support service to the Planned and Building Safety Team.
This will be a temporary position paying £24.31 per hour Umbrella
Duties:
* Support the Planned and Building Safety Team by providing an efficient and prompt administrative service for all their internal processes to ensure smooth running of the programme of works.
* Raise works orders and purchase orders ensuring invoices are processed accurately and efficiently.
* Contribute to the safe storage and retrieval of data to comply with statutory, regulatory and internal requirements and to ensure the accurate reporting of departments KPIs.
* Produce written correspondence to customers under the supervision of the Head of Service.
* Provide administrative support relating to the management of building safety cases.
* Update systems timely and precisely to reflect accurate financial reporting.
* Organise meetings, including the preparation and distribution of agendas, minute and action taking, monitoring the follow up actions to ensure efficient delivery.
* Ensure that all written, electronic and telephone enquiries are answered and resolved effectively in accordance with agreed service standards and timescales.
* Ensure compliance with GDPR regulations when processing customer data.
* Take appropriate Health & Safety measures to ensure personal safety and the safety of our customers and colleagues.
* Support the protection and safety of our customers by ensuring safeguarding procedures are followed and safeguarding concerns are appropriately identified, monitored and reported.
Essential Skills & Experience:
* Good written and oral communications and interpersonal skills.
* Ability to plan and manage multiple work assignments.
* Highly organised with the ability to work to agreed timeframes.
* IT literate with good knowledge of Microsoft Office and experience using IT systems.
* Attention to detail to enable accurate recording for audit purposes.
* Experience of raising orders and managing payments e.g. Oracle.
* Previous administration experience of data management systems ideally Swordfish, Keystone and Northgate.
* Understanding and interest of social housing issues and services offered by registered providers and other housing regulatory bodies.
Title: Building Safety Administrator
Location: London
Salary: £24.31 Umbrella
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Building Safety Coordinator
We are currently seeking a Building Safety Coordinator to join a Building Safety Team for a local authority in North London.
This role offers an exciting opportunity to provide administrative support on a range of complex and challenging building safety projects, ensuring the safety of residents and building users in the local area.
Responsibilities:
* Provide administrative support to the Building Safety team, including maintaining accurate records, drafting reports and correspondence, and managing meeting schedules.
* Assist with the coordination of building safety projects, ensuring they are delivered on time, to budget and to a high standard.
* Liaise with internal and external stakeholders including residents, contractors, consultants and other local authority departments.
* Carry out building safety inspections and support the management of risks and recommendations for remedial action.
* Ensure compliance with building safety regulations and other relevant legislation.
* Keep up to date with changes in legislation and best practice within the building safety industry.
* Support the delivery of building safety training and awareness sessions for residents and building users.
Requirements:
* A minimum of 2 years' experience in an administrative or coordination role, preferably within the construction, compliance, fire safety or building safety industry.
* Knowledge of building safety legislation and regulations.
* Excellent communication and interpersonal skills.
* Strong attention to detail and the ability to work to deadlines.
* Ability to work independently and as part of a team.
* Proficient in the use of Microsoft Office software.
* If you are passionate about building safety and want to make a positive impact on the local community, then we want to hear from you. Please apply with your CV and a cover letter outlining your experience and suitability for the role.
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