MMP Consultancy are looking to recruit a Communications Officer on a part time permanent basis working for a Housing Association based in Harrow.
To manage and deliver the external communications of the business including media & social media in line with the vision & values, and to both manage and deliver key internal communications supporting all aspects.
This will be on a permanent basis paying £26,500 pro rata.
Responsibilities:
* As the first point of contact for members of the press you are responsible for drafting, editing and releasing responses to queries from the press and members of the public and seeking approval from SMT as required.
* To track and monitor current press coverage in the sector or where media articles could impact and provide timely updates to SMT of emerging news.
* Manage the association's relationship with the web developers, write and publish web content, inform the developers of all content management and editing required that is outside of our content management domain and work with our agents to develop the website.
* Work with the CEO to design, and determine the key messages of the Annual Report. To manage and deliver the Annual Report within the specified deadline, to the agreed communication plan, including managing the budget, artwork and design in liaison with all relevant external suppliers.
* Manage and produce the quarterly newsletter to agreed timescales and ensure delivery to the agreed audience.
* Ensure that all communications is accessible to all tenants.
* Tender design and other relevant supplier services within budget and to agreed timescales, ensuring the continuity or improvement of both service and quality.
* Develop and maintain positive working relationships with all HCHA staff to enable the process of gathering news stories, articles and developments with both staff, tenants and Board to ensure a rounded view of the association is presented in key documents.
* Support the CEO, Board and Senior Management Team with media briefings when required to enable managed responses to external media.
* Foster a strong relationship with tenants, tenant groups, Tenant Engagement Officer and external visiting volunteers/ events coordinators in order to effectively deliver relevant electronic communications.
* Ensure the quality control of all communications documents, arranging and assisting proof reading and photo imaging control where necessary
Skills & Abilities:
* Have an advanced English qualification and or demonstrate good experience of being able to write to a high standard
* Knowledge of the social housing sector would be beneficial with a basic understanding of the roles and responsibilities of tenant and landlord
* Experience of working with a range of people including older or vulnerable people (can be in a voluntary capacity or with other vulnerable people)
* Understanding health and safety issues affecting tenants, older persons and general housing management
* Able to use social media platforms and fully conversant with management and publishing of social media
Title: Communications Officer
Location: Harrow
Salary: £26,500 per annum
MMP Consultancy are working with a fantastic organisation to recruit a Contracts Officer to join them on a Permanent basis in Kent.
Please note this position will be working 3 days from home.
Key Responsibilities:
Requirements:
MMP Consultancy are looking to recruit a Business Insight Analyst on a Fixed Term basis, based in Kent.
Main Responsibilities:
MMP Consultancy are looking to recruit a Resident Liaison Officer on a permanent basis in East London.
* Proactively respond to expressions of dis- satisfaction at the initial stage, preventing escalation wherever possible.
* Investigate, register all complaints and report in accordance with company and client procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advising residents and clients of their outcomes
* Maintain the Company's complaint log and use the information to report on trends including the lessons learnt and how to improve our service
* Visit and meet residents in their homes, when required or requested, dealing with their needs and queries ensuring they are kept informed at all times
* Make appointments for further works, if required, and ensure these are carried out and completed to the resident's satisfaction
* Arrange compensation or goodwill gestures if required, all to be agreed and approved by the Customer Service Manager / Divisional Manager
* Respond to expressions of dis-satisfaction received from residents via the text message service within agreed timescales and ensure the issues are addressed
* Ensure resident telephone surveys are carried out and recorded, with the appropriate action taken regarding feedback. Provide a monthly report detailing the findings of the surveys and actions taken to address any issues or problems that have arisen
* Attend monthly contract meetings and supply relevant reports
You can also use your social account to sign in. First you need to:
Accept Terms & Conditions and Privacy Policy.