You can view related vacancies or set-up an email alert notification when similar jobs are added to the website below.
Responsive Repairs Surveyor
Daniel Mulvey Recruitment Consultant – Asset Management, Property Services & Compliance
Job Description
MMP Consultancy currently have an opportunity for a Responsive Repairs Surveyor to join a local authority based out of Bristol
This will be an Interim position for 6-9 Months paying £30 P/H Umbrella
The Role:
Responsible for ensuring that responsive repairs, including relets, are carried out satisfactorily from end-to-end of the process, including monitoring the work of the trade teams and contractors, from start to completion, ensuring delivery of high-quality work, getting work done "right-first-time" and achieving high customer satisfaction within budgetary targets and providing a cost effective, value for money service.
Job Purpose:
- Carry out pre and post repairs, exchange, and relet inspections as directed by the Council's scheduling system and in liaison with the Trade Teams. Diagnose, assess, and specify work required, in consultation with the customer. Order work through the Council's IT system.
- Manage the delivery and quality of work carried out by internal workforce Trade Teams and external contractors, to maximise customer experience and satisfaction, taking the lead responsibility on dealing with any issues or complaints in a timely manner, ensuring any lessons learnt from these experiences are implemented as part of driving forward improvements to the service and continuously improving customer experience.
- Own repairs and complaints taking responsibility for actioning from end-to-end of the process. Ensure that where work is delegated or carried out by other parties, such as contractors, that over-view is managed, and deadlines achieved successfully. Ensure customers are kept informed of progress throughout the process and that the work is completed to quality, financial and time targets. Champion an excellent customer/stakeholder experience with Housing Delivery Responsive Repairs.
- Take responsibility for maintaining excellent levels of communication with customers from end to end of the service.
- Manage customer expectation on escorted viewing of relets. Ensure clarity on letting standards and tenant responsibility.
- Specify the property refurbishment requirements ensuring the project is delivered to the target timescale and within budget.
- Manage quotes from external contractors for specialist work, including achieving value for money whenever possible. Monitor and action dependencies, such as scaffolding checks. Ensure coordination and sequencing of work between teams and contractors.
- Assist in monitoring and controlling expenditure and costs against budgets. Contribute, with the team manager to ensuring effective budgetary management of the service.
Ensure that databases, web sites, etc. are maintained and up-dated by the service, for both staff and customers, in an accurate and timely manner with information concerning repairs and improvements carried out plus other property information, as required.
Understand the different needs and expectations of customers. Ensure that processes are in place to meet their needs, exceed their expectations and check information held about them is correct wherever possible. Consult with customers and monitor and check customer satisfaction. Champion improvements in customer experience with the Responsive Repairs Service.
Maintain an up-to-date knowledge of changes in repairs policy, legislation, case law, innovation and best practice. Reduce the environmental impact of Response Repairs through material specifications, contract management, waste management, energy efficiency measures
SIMILAR JOBS
-
Project Manager
MMP Consultancy are seeking a Project Manager with a South London organisation, the role will pay circa £400 per day LTD.
About the role
Title: Project Manager (Voids)
Rate: £400 day (Inside IR35) neg.
Client: Local Authority
Location: South London
Contract: 9 months min.
Hybrid: 4 days per week (1-2 days on site, 1 day in office)
Attendance of weekly and monthly meetings, in person.
Key Duties:
- A dynamic and skilled Major Works Project Manager to oversee and deliver construction projects.
- Managing the voids programme, interim use programmes, and bespoke projects to facilitate the estate renewal programme on the estate ensuring they are completed on time, within budget, and to the highest standards of both quality and safety as directed by the Strategic Lead.
- Assist in resolving defects or latent defects arising on projects.
- Assist/lead on other workstreams that may arise during the course of the commission that will support the team in delivering its core objectives.
- Project management - lead and manage project budgets, ensuring cost-effective solutions and financial accountability is maintained at all times.
- Manage a team of internal and external specialist, technical and professional consultants including legal, procurement, planning, clerk of works and quality inspectors throughout the lifecycle of each project.
Key Skills:
Project management - evaluate effectiveness of contracts and consultants used and make recommendations or changes as required.
Procurement - Use of tendering, framework and partnering contracts, framework consultants and full OJEU (where applicable) procedures and to lead groups to achieve efficiency and cost improvements.
Contract management - oversee contracts and procurement processes, ensuring all works are delivered in line with agreed terms and conditions. Manage Quality Control issues in consultation with sub consultants and make appropriate recommendations for change.
Budget control - develop and manage project budgets, ensuring cost-effective solutions and financial accountability.
Budget control - ensure internal and external funding sources for projects are identified and manage the project budget and other financial resources associated with the project.
Internal and external stakeholder engagement - liaise with residents, contractors, and other stakeholders to ensure clear communication and successful project outcomes. Lead/attend meetings with stakeholders as appropriate, preparing briefing notes, presentations or reports as appropriate.
Health and Safety - oversee health & safety compliance on all projects, implementing best practice and risk management strategies.
Reporting - provide regular updates and reports to senior management on project progress, risks, and performance.
Experience / Qualifications:
* Extensive knowledge of the repairs industry within social housing.
* Building background with a suitable qualification or demonstrated experience.
* Communication skills that will enable consistent and quality communication between staff, contractors and potentially residents.
* Strong organisational skills to ensure that appointments are met, orders are raised, and work is scheduled efficiently.
* IT knowledge and experience, with demonstrated background in raising orders, checking repair order histories and basic skills in Microsoft packages.
* Use of appraisal system desirable.
If you are interested, please send over up to date CV. Further information will be provided once applied.
-
Commercial Manager - Stratford - East London
Role: Commercial Manager
Salary: £75,000 Benefits
Location: Stratford - East London
Our Client has experienced continual growth since its establishment in 1986, we're not aiming to be the biggest service provider, however we intend to be the best. We work with some of the UK's largest building owners, landlords & facility managers to provide strategic building repairs, planned maintenance and improvement across all property sectors.
Benefits- Annual holiday; 22 days, increase after 1 years' service to a maximum of 5 days
- Long service awards; continuous service at key achievements are rewarded
- Perkbox; from free coffees and cinema tickets to trips away and much more
- Volunteer day; paid yearly volunteer days for a worthy cause
The Role:
To be responsible for all commercial activities within the Central Voids Division. Working with the Divisional Manager and Contract Management. Due to the number of individual client involved, this role requires a high-level of organisation, focus and time management to ensure all contracts are commercially managed correctly
Responsibilities- Accurate preparation of weekly / monthly reports both internally and to Clients.
- Working with operational teams to improve performance and enhance margins.
- Working where required with the Divisional Team in developing the strategy for future business.
- Supporting where required in pricing of Tender opportunities.
Requirements:
Financial Budgeting, Profit and Loss control.
Performance Management.
Procurement.
Tender Bid Process.
Client Liaison / Partnering / Contract Negotiation.
Staff Coaching and Mentoring
-
Building Surveyor
MMP Consultancy is currently working with one of their clients in Essex who are looking for a new Property Surveyor to join their team.
Title: Property Surveyor
Location: Essex (Just off M11)
Salary: £48,474 Benefits
The post holder will work as part of the Housing Operations Team - Property and be responsible for the technical service provision for the Housing Service in accordance with the our clients agreed policies, procedures and working practices, delivering a first class service that is value for money and customer focused.
* To work as part of the Housing Operations Team - Property dealing with all aspects of void property inspection, mutual exchanges, insurance claims, structural diagnosis, building defects, property adaptations and management, major works to properties, assisting with the delivery of the Choice Based Lettings Scheme in relation to Accompanied Viewings and Routine Inspections of properties.
* To support the team in planning budgets, identifying efficiencies in response and planned works and to ensure there is a robust method of reporting that is being adhered to.
* To represent Housing Operations - Property whilst keeping a good relationship with other council departments and elected councillors and with work colleges.
* You must embrace a fast moving and changing environment, ensuring at all times that standards are not compromised either in quality, cost or customer satisfaction.
* The tasks will involve assessing customer satisfaction, reviewing and analysing KPI`s from contractors and drafting the relevant reports, Analysing trends and contributing to improving customer satisfaction.
Title: Property Surveyor
Location: Essex (Just off M11)
Salary: £48,474 Council Benefits
You can also use your social account to sign in. First you need to:
Accept Terms & Conditions and Privacy Policy.